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Anmeldelser av Embassy Suites by Hilton Denver Downtown Convention Center

4 out of 5

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 888 av totalt 1406 anmeldelser." "
Rangering på 8 − Bra. 278 av totalt 1406 anmeldelser." "
Rangering på 6 − Grei. 131 av totalt 1406 anmeldelser." "
Rangering på 4 − Dårlig. 57 av totalt 1406 anmeldelser." "
Rangering på 2 − Forferdelig. 52 av totalt 1406 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Amber

Reiste med en gruppe
Perfect location for what we needed to do
Bodde her 2 netter i mai 2024
Svar fra Embassy Suites den 27. mai 2024
Hi Amber,Thank you for taking the time to leave your feedback! We're so glad you enjoyed your stay with us and can't wait to welcome you back next time.

10/10 – Utmerket

lisa

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff and rooms
Bodde her 1 natt i mai 2024
Svar fra Embassy Suites den 27. mai 2024
Hi Lisa,Thank you for taking the time to leave your feedback! We're so glad you enjoyed your stay with us and can't wait to welcome you back next time.

10/10 – Utmerket

Wilson

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice and friendly staff, the food options were good
Bodde her 3 netter i mai 2024
Svar fra -Embassy Suites Downtown Denver den 24. mai 2024
We appreciate the kind words, thank you for staying with us!

10/10 – Utmerket

Susan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was wonderful and helpful. Great service.
Bodde her 4 netter i mai 2024
Svar fra -Embassy Suites Downtown Denver den 24. mai 2024
We appreciate your feedback, thank you for staying with us!

8/10 – Bra

Lloyd

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Tony den 17. mai 2024
Thank-you for staying with us, we appreciate your feedback.

8/10 – Bra

Jake

Bodde her 1 natt i mai 2024
Svar fra -Embassy Suites Downtown Denver den 15. mai 2024
Thank you for sharing your feedback, we appreciate you staying here with us.

10/10 – Utmerket

Juliann

Reiste med familie
The valet service was great! Front desk staff was very accommodating. Elements was delish!! Evening reception was a great bonus and not expected. Good location Stout St restaurant was amazing and accommodated our party of 12 with very little notice Fabulous experience We booked 2 rooms My parents booked a room Extended family booked 2 rooms It was great!
Bodde her 3 netter i mai 2024
Svar fra -Embassy Suites Downtown Denver den 7. mai 2024
Thank you so much for the kind words! We appreciate you staying here with us,

10/10 – Utmerket

Sandra

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great olace
Bodde her 1 natt i mai 2024
Svar fra -Embassy Suites Downtown Denver den 7. mai 2024
Thank you for your feedback!

10/10 – Utmerket

Alondra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra -Embassy Suites Downtown Denver den 8. mai 2024
Thank you for your feedback! We appreciate you staying here with us!

10/10 – Utmerket

Christopher

Bodde her 2 netter i mai 2024
Svar fra Embassy Suites den 27. mai 2024
Hi Christopher,Thank you for taking the time to leave your feedback! We're so glad you enjoyed your stay with us and can't wait to welcome you back next time.

4/10 – Dårlig

Nick

Reiste med familie
Likte: Renhold og personale og service
We ended up having to check in twice, and we had random people walk into our room twice after checking in.
Bodde her 2 netter i mai 2024
Svar fra -Embassy Suites Downtown Denver den 7. mai 2024
Hello, Thank you for your feedback. Your experience has been shared with the hotel staff to ensure this issue does not happen again.

6/10 – Grei

Gabriella

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
The food was great for breakfast but we paid for this hotel for the pool and unfortunately it was -2° inside the pool. Truly unfortunate.
Bodde her 2 netter i mai 2024
Svar fra -Embassy Suites Downtown Denver den 7. mai 2024
Hello, thank you for sharing your experience with us. I have passed this information over to our maintenance team and our pool temperature has been fixed.

8/10 – Bra

Keaundra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
N/A
Bodde her 2 netter i april 2024
Svar fra -Embassysuitesdd den 3. mai 2024
Thank you for your feedback!

10/10 – Utmerket

Bridget

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Within walking distance to the Avalanche game! The staff was amazing! Very clean and food was great
Bodde her 1 natt i april 2024
Svar fra -EmbassySuitesDenverDowntown den 3. mai 2024
We appreciate the kind words! Thank you for staying with us!

8/10 – Bra

Nader

Bodde her 1 natt i april 2024
Svar fra -EmbassySuitesDD den 22. mai 2024
Thank you for sharing your feedback with us!

8/10 – Bra

Colt og Holyoke

Bodde her 1 natt i april 2024
Svar fra -EmbassySuitesDowntownDenver den 20. mai 2024
Thhank you for your feedback!

10/10 – Utmerket

Ernesto

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra -Embassy Suites Downtown Denver den 30. apr. 2024
Thank you for your feedback! We appreciate you staying with us!

4/10 – Dårlig

Charles

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
The room was not clean. There was old and damaged furniture similar to what you’d expect in a hostile. The pull out mattress was old, worn and stained. There was obvious water damage in the bathroom. Not the worst stay I’ve ever had but definitely disappointing for the price. When you pay almost $300 for a one night, you expect a nice room.
Bodde her 1 natt i april 2024
Svar fra -Embassy Suites Downtown Denver den 30. apr. 2024
Hello, I am sorry to hear that your stay experience with us did not meet your expectations. We appreciate your feedback and it will be shared with the staff

2/10 – Forferdelig

Heather

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have a medically fragile son who became very sick the day of our trip resulting in us needing to cancel our entire trip. Expedia tried to reach out to the property to get an exception to the cancellation policy but they were unable to obtain a refund or credit. I do understand the necessity for cancellation policies but I also think there are times when exceptions should be allowed. Our son often ends up in the PICU or life-flighted to a hospital when sick and we couldnt risk that (or worse) while trying to force a trip just to avoid losing the $220 for the room.
Bodde her 1 natt i april 2024
Svar fra -Embassy Suites Downtown Denver den 30. apr. 2024
I am sorry to hear about your situation, unfortunately we do not control 3rd party cancellations on our end here at the hotel.

8/10 – Bra

Debra Kathleen og baldwyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra -Embassy Suites Downtown Denver den 30. apr. 2024
Thank you for staying with us, we appreciate your feedback!

10/10 – Utmerket

Bryan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This facility is right across the street from the convention center and lots of restaurants. There is a ton of food and shops nearby. The only thing that was not excellent, was the parking. They have valet only for $56/night. If you park on the street, you have to pay no matter where you are.
Bodde her 3 netter i april 2024
Svar fra -Embassy Suites Downtown Denver den 30. apr. 2024
Thank you for your feedback! We appreciate you staying with us!

10/10 – Utmerket

Jasmine

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great amenities! Clean property. Friendly staff.
Bodde her 2 netter i april 2024
Svar fra -Embassy Suites Downtown Denver den 22. apr. 2024
We are glad you enjoyed your stay with us, and we appreciate your feedback! We hope to see you again soon.

6/10 – Grei

Karen

Likte ikke: Personale og service
Bodde her 3 netter i april 2024
Svar fra Embassy Suites Denver Downtown den 23. apr. 2024
Good morning Karen,Thank you for taking the time to share your feedback. We strive for our valued guests to have an exceptional experience with us and would greatly appreciate the opportunity to hear what would have made your stay more enjoyable. We will be reaching out via email to see if there is anything we can do to make this right for you.

10/10 – Utmerket

Borislav

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great breakfast
Bodde her 1 natt i april 2024
Svar fra -Embassy Suites Downtown Denver den 21. apr. 2024
Thank you for your feedback!

10/10 – Utmerket

Josefina og Montrose

Bodde her 1 natt i april 2024
Svar fra Tony den 14. mai 2024
We appreciate your feedback and we thank-you for staying with us! We look forward to welcoming you again.

10/10 – Utmerket

gabriela

Bodde her 2 netter i april 2024
Svar fra Tony den 14. mai 2024
We appreciate your feedback and we thank-you for staying with us! We look forward to welcoming you again.

10/10 – Utmerket

Jaime

Bodde her 1 natt i april 2024
Svar fra Embassy Suites Denver Downtown Team den 10. mai 2024
Thank you for taking the time to leave us a 5-star rating! We're thrilled to see that you had a wonderful experience during your stay with us.If you have any specific feedback or if there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us. We appreciate your support and look forward to welcoming you back soon!

10/10 – Utmerket

Sharaya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was Great! Thank you to all the staff!
Bodde her 1 natt i april 2024
Svar fra Embassy Suites Denver Downtown. -Front Desk Team den 9. apr. 2024
Good morning, Sharaya, thank you for providing your feedback, we strive to provide exceptional customer service and we are very happy to hear that the staff was helpful to you during your stay, have a great day!

10/10 – Utmerket

Tanya

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
had a great trip
Bodde her 3 netter i april 2024
Svar fra Embassy Suites Denver Downtown. -Front Desk Team den 9. apr. 2024
Good morning, Tanya, thank you for providing your feedback, we are happy to hear that you enjoyed your trip, and we hope to see you again soon, have a great day!

4/10 – Dårlig

Kimberly

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og fasiliteter
Some staff was amazing, the evening front desk staff was mean? Disrespectful And!!!!!! They were rude to my 8 year old!
Bodde her 1 natt i april 2024
Svar fra Embassy Suites Denver Downtown Team den 9. apr. 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any interactions with our evening front desk staff that fell short of the excellent service standards we aim to provide. It deeply concerns us to hear that you and your child experience any rudeness or disrespect during your stay. We take matters like this very seriously, and your comments have been shared with our management team for immediate review and follow-up. Appropriate measures will be taken to address and rectify any behaviour that does not align with our values of hospitality and professionalism. We appreciate your kind words about some of the staff members, we are committed to ensuring that all our guests feel welcomed and valued at all times. We hope for the opportunity to welcome you back in the future and to provide you with the exceptional service and hospitality that you deserve.

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it the breakfast was amazing
Bodde her 2 netter i april 2024
Svar fra Embassy Suites Denver Downtown. -Front Desk Team den 9. apr. 2024
Thank you, Nicole, for providing your feedback, we greatly appreciate it, we are happy to hear that you enjoyed the breakfast, have a great day!

10/10 – Utmerket

CLAUDINE og Frisco

Bodde her 2 netter i april 2024
Svar fra -EmbassysuitesDowntownDenver den 27. apr. 2024
Thank you for your feedback!

10/10 – Utmerket

PAULALLEN

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was beatutiful.
Bodde her 3 netter i april 2024
Svar fra -EmbassysuitesDowntownDenver den 6. apr. 2024
Thank you for your feedback! We're glad you enjoyed your stay with us and we look forward to your next visit!

4/10 – Dårlig

Alyssa

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Our TV wasnt working right, felt like the hotel needed an upgrade
Bodde her 1 natt i mars 2024
Svar fra -EmbassysuitesDowntownDenver den 4. apr. 2024
We appreciate your feedback and we will share this with our hotel leadership team. Thank you!

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were very polite and helpful. Overall stay was enjoyable. Would definately stay again and recommend to friends and family.
Bodde her 1 natt i mars 2024
Svar fra -EmbassysuitesDowntownDenver den 4. apr. 2024
Thank you for your feedback! We appreciate your kind words and we look forward to your next visit with us.

10/10 – Utmerket

maria_cx

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra -EmbassysuitesDowntownDenver den 4. apr. 2024
Thank you for your feedback!

10/10 – Utmerket

Gretchen

Bodde her 3 netter i mars 2024
Svar fra -EmbassySuitesDowntownDenver den 21. apr. 2024
Thank you for choosing to stay with us! We appreciate your feedback.

10/10 – Utmerket

Alian og MIAMI

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good service
Bodde her 4 netter i mars 2024
Svar fra Tony den 1. apr. 2024
Thank you for staying with us!

10/10 – Utmerket

Johnathan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extremely kid friendly! Parking was a little pricey but the free breakfast made up for it ten fold!
Bodde her 1 natt i mars 2024
Svar fra Tony den 1. apr. 2024
Thank you for staying with us!

10/10 – Utmerket

Jodie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the evening happy hour reception and the quiet atmosphere
Bodde her 1 natt i mars 2024
Svar fra Tony den 31. mars 2024
Thank-you for staying with us!

10/10 – Utmerket

Jay og Colorado Springs

Bodde her 3 netter i mars 2024
Svar fra Tony den 17. apr. 2024
Thank you for your feedback, we look forward to seeing you again.

10/10 – Utmerket

Jeff

Likte: Fasiliteter
Clean and very attentive. Great breakfast options.
Bodde her 5 netter i mars 2024
Svar fra -EmbassysuitesDD den 27. mars 2024
We appreciate your feedback! thank you for staying with us!

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 4 netter i mars 2024
Svar fra -EmbassySuitesDD den 27. mars 2024
Thank you for choosing to stay here with us and we appreciate your feedback!

10/10 – Utmerket

Rodrigo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Tony den 26. mars 2024
Thank-you for staying with us!

10/10 – Utmerket

Michael og Driftwood

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Thank you
Bodde her 3 netter i mars 2024
Svar fra Embassy Suites Denver Downtown den 25. mars 2024
Thank you for taking the time to leave your feedback! We're so glad to hear you enjoyed your stay with us and hope to welcome you back soon.

10/10 – Utmerket

Conni

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was great, manager reception was lovely as was the hot breakfast. Loved not having to find a place to eat for breakfast. Front desk folks were very helpful and accommodating. The restaurant/room service is where I had the issue. Delivery was not the problem, lovely man delivered and was very friendly, but the food was uneatable! The nachos were stale tortilla chips getting drowned in canned cheese sauce that you'd find at the gas station or movie theater. It has about 10 black beans total and a few old diced tomato pieces and two pieces of corn. The sauce was so heavy that the stale chips were soggy and it all arrived cold. Plus the final cost with tip was around $30.
Bodde her 2 netter i mars 2024
Svar fra Tony den 24. mars 2024
We appreciate your feedback & we thank-you for staying with us. I will pass on this information to our Food & Beverage teams. We strive to improve & hope we'll see you again soon!

6/10 – Grei

Aisha

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Hotel was good but housekeeping was very poor. Would not do any vacuuming or proper restroom cleaning. The staff was okay but for most part seemed to be hating their job and did not go above and beyond with their service.
Bodde her 4 netter i mars 2024
Svar fra -Embassysuitesdd den 18. mars 2024
Thank you for your feedback, we are sorry to hear that your housekeeping needs were not met. We will go over this with the staff as room for improvement. Thank you again!

6/10 – Grei

Jessica

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We are Hilton Honor members and have stayed at many Embassy Suites because we love the suites, the nightly reception and the breakfasts. We have never been disappointed before, but this hotel is quite rundown, in need of some TLC. The toilet in our room did not flush well and the handle on the shower faucet was broken. The shower head was coming out of the wall. Carpets were dirty and the couch was dingy and old. TV’s were old and did not work well. We were on the top floor, 17th, which had a nice view of the mountains and it was quiet, away from the main hotel area. However, the elevator bank needs some help. There are currently four elevators, one is not working and they are super slow. There are way too many rooms and people using this hotel for this number of elevators. While we were there for 4 nights there were two conventions, an Oklahoma Indian gathering, and a cheer competition. We were there for a convention at the Convention Center and I think if we ever go back we will pay a little more for the Hyatt Regency right next door.
Bodde her 4 netter i mars 2024
Svar fra -Embassysuitesdd den 17. mars 2024
Hello, thank you for your feedback and we appreciate your business with us! I am sorry to hear that your stay was not up to brand standards. We have taken note of your concerns so we can get these issues resolved for the next guest. Thank you!

10/10 – Utmerket

Sarah

Bodde her 4 netter i mars 2024
Svar fra -Embassy Suites Downtown Denver den 5. apr. 2024
Thank you for your feedback. We appreciate you staying with us!

8/10 – Bra

Cheryl

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra -Embassysuitesdd den 17. mars 2024
Thank you for your feedback!