1st, The staff were the rudest people I've ever dealt with. I.e. my wife asked for an iron and the woman acted like that was a stupid thing to ask for. I can't do it justice how rude this woman was. 2nd, we booked a room through an internet site (Hotels.com), for a queen bed and a double pull out couch. I needed a big bed for my kids to share. Apparently, the hotel didn't get this info or whatever, and I asked if they could do something. we had to pay extra $$ to get a room that would suffice. It should be noted that this place would have been nearly empty if it were not for us deciding to have family stay together for a funeral. We had at least 8 rooms rented. 3rd, the place was very old and outdated. Kind of a dump. No ice machines, When I asked for cream and sugar for my coffee, you'd think I was asking for a gold nugget.