I’ve had many rooms from this site, this by far was the worst.. To begin, before I arrived called to inform that i was in route to reservation. Host answered then hung up on me, then text how can they help? Eventually got that situated, arrived and there was no parking. No parking pass provided either which had us at risk of being towed! Unlocked room lights didn’t work. Used kitchen light assuming it would be fixed(wrong) shower sprayed everywhere bathroom floor was always wet, including leaking tub. Was sold on a beach side room with balcony, that was also a lie. Room was nothing like pictures at alllllll.. A/c drainage into room which made carpet mold . Bed gave us constant back problems and we have no back issues. Room is very small, I could go on and on but please don’t waiste your money here. And Hotels.com was no help either. We were screwed for a whole week. Oh and no beach access, everything was closed in lobby,Pool,gym, business center,restaurant,lounge even front desk. Complete nightmare!!