Balkong
Sjekk tilgjengelighet

Anmeldelser av Mantra Pandanas

4.5 out of 5
Mantra Pandanas
43 Knuckey Street, Darwin, NT

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 538 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 321 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 97 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 28 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 1001 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Morten

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice Hotel in center of Darwin
Nice and clean. Friendly staff and a good cafe on the ground floor
Bodde her 2 netter i juni 2019
Svar fra Team mantra den 28. juni 2019
Thanks for your valuable feedback

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service

6/10 – Grei

Wilma

No restaurant on weekend, meal provided very average
Bodde her 1 natt i april 2024
Svar fra Terence den 29. apr. 2024
Dear Wilma,Thank you for your review and our apologies for your experience in regards to the meals. I have shared your review with the relevant manager and we will work on improving our menu.We look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Greg

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The check in process was terrible. Took forever, had to park my car in a bus parking area, then had to conduct a u turn in amongst traffic and go around the block to find the hotel parking. Staff forgot to give me code for parki g and my room number. Our room however was great as is the location of the hotel
Bodde her 1 natt i april 2024
Svar fra Terence den 29. apr. 2024
Dear Greg,Thank you for your review.We deeply apologise for the service that you experienced and have shared your review with the relevant manager to address. We look forward to welcoming you again for a better experience.Sincerely,Terence

10/10 – Utmerket

reba

Bodde her 1 natt i april 2024
Svar fra Terence den 29. apr. 2024
Dear Reba,we are glad that you enjoyed your stay and we look forward to welcoming you back soon.Sincerely,Terence

10/10 – Utmerket

Mark

Nice and tidy motel nice and quiet.
Bodde her 1 natt i mars 2024
Svar fra Terence den 29. apr. 2024
Dear Mark,Thank you for staying with us and we look forward to welcoming you again soon.Sincerely,Terence

10/10 – Utmerket

Paul John og Sydney

Forretningsreisende
Likte: Personale og service og overnattingsstedets bygg og tilstand
It was good having so much space more like a flat than a room. I thought housekeeping should have come around more frequently to empty the bins as cooking for yourself you generate a fair bit of rubbish. The room was cool on arrival. The window was dirty. Close to shops and right in the heart of the cbd. Friendly cafe in the complex.
Bodde her 5 netter i februar 2024
Svar fra Terence den 21. feb. 2024
Dear Paul John, Thank you for your review. We are glad that you enjoyed your stay with us. However, we apologise for the inconvenience you experienced in regards to the housekeeping service. Though the accommodation package does not include a daily housekeeping service, our team would refresh towels, replenish amenities and remove rubbish upon request. I have shared your comments with the relevant managers to address.We look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i februar 2024
Svar fra Terence den 21. feb. 2024
Dear Anonymous,Thank you for your review and we look forward to your return.Sincerely,Terence

10/10 – Utmerket

Brett

Bodde her 1 natt i desember 2023
Svar fra Terence den 26. mars 2024
Dear Brett,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
If not happy ,talk to senior management
The part of my stay was average but after talking with Senior management my stay was fantastic, got what i paid for
Bodde her 2 netter i februar 2024
Svar fra Terence den 21. feb. 2024
Dear Mark,Thank you for your review. We apologise that the part of your stay was average until you spoke to senior management. We are glad that we were able to make your stay better and will speak to the relevant managers so that we get things right first time.We look forward to welcoming you again soon.Sincerely,Terence

6/10 – Grei

Koolin

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Terence den 21. feb. 2024
Dear Koolin, Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Nicole

Likte: Renhold og personale og service
👍
Bodde her 1 natt i desember 2023
Svar fra Terence den 21. feb. 2024
Dear Nicole, Thank you for your review and we look forward to your return.Sincerely,Terence

8/10 – Bra

Geoffrey

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra Terence den 21. feb. 2024
Dear Geoffrey,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Kim

Bodde her 1 natt i desember 2023
Svar fra Terence den 21. feb. 2024
Dear Kim,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was a great place to stay. Disappointed that the pool was being upgraded and nothing on website to tell us it was unavailable before booking it would be out. Booked a room with a king bed, but bed was clearly a queen. Small things I know but overall would stay there again.
Bodde her 2 netter i desember 2023
Svar fra Terence den 21. feb. 2024
Dear Mark,Thank you for sharing your experience. We are glad that you enjoyed your stay. However, we do apologise and take good notes of your valuable feedback.We look forward to welcoming you again soon.Sincerely,Terence

10/10 – Utmerket

Selver

Bodde her 1 natt i desember 2023
Svar fra Terence den 23. des. 2023
Dear Selver,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Ian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I always stay here when in town - there is only one thing that annoys me, the charge of $200 deposit. I have already paid for my room in advance - so why am I being charged another $200 that doesnt get recredited to my credit card until the end of the month? Its not like i could be stealing anything from the fridge - there is no minibar just a little box of milk. Any room service could be immediately booked against a card. It just seems a bit dishonest of a hotel to hotel to needlessly hold onto $200 from literally hundreds and hundreds of customers a month. What guest is going to check their credit card payments the next month to make sure the refund has arrived. Its really treating guests disrespectfully, telling every guest they are a potential thief snd may checkout with a bedside lamp in their luggage. Surely the hotel has insurance for actual theft? A very bad guest experience being asked for this money, especially after already having paid in advance, and being a regular guest!
Bodde her 1 natt i desember 2023
Svar fra Terence den 23. des. 2023
Dear Ian, Thank you for your review and we fully understand your opinion on credit card pre-authorisation. Unfortunately, this is a policy that we need to have in place in case there are damages in the rooms - it would be awesome if every one was like you though.As for the hold, please note that this hold never comes to our bank account. It actually stays with your bank. Your bank place the fund on hold for about 30 days by default unless they receive a cancellation request from our eftpos machine. .We look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Geoffrey

Bodde her 1 natt i desember 2023
Svar fra Terence den 23. des. 2023
Dear Geoffrey,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Dirk

Alles ok, Pool leider in Wartung, Nachbarhotel Pool auch in Wartung. Weiteres Hotel im Austausch Pool hatte angeblich keinen Pool, aber ein Tag drauf alles im grünen Bereich. Standort ist gut
Bodde her 4 netter i november 2023
Svar fra Terence den 23. des. 2023
Lieber Dirk,Vielen Dank für Ihre Bewertung.Wir freuen uns, dass Sie Ihren Aufenthalt bei uns genossen haben, entschuldigen uns aber dafür, dass der Pool nicht verfügbar war. Wir haben vom Auftragnehmer Hinweise erhalten, dass die Renovierungsarbeiten noch etwa sechs Monate bis zum Abschluss dauern.Wir freuen uns, Sie zu gegebener Zeit wieder bei uns begrüßen zu dürfen.Aufrichtig,Terenz

10/10 – Utmerket

Kerry

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and very spacious room.
Bodde her 3 netter i november 2023
Svar fra Terence den 23. des. 2023
Hi Kerry,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

2/10 – Forferdelig

Mark

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Aircon didn’t work in the first room which took a lot of convincing to the front desk but by 9.30pm they realised it wasn’t working by this time we had sweated enough. Then was downgraded with the next room. We have used mantra pandanas for the last ten years and also are members of the Accor group as we are Darwinites that work and live remote. Sunday 26/10/2023 will be the last time we set foot inside that building ever again it’s been turned into a glorified workers camp.
Bodde her 1 natt i november 2023
Svar fra Terence den 30. nov. 2023
Dear Mark,Thank you for your review and please accept our deepest apologies for all the inconveniences you experienced. We are currently investigating this matter and would be grateful if you could please contact me via the hotel reception.Thank you.Sincerely,Terence

8/10 – Bra

Barrie

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quick Stay
We checked in late around 9.30pm, and checked out before 10.00am. So our stay was very short, but once we found the hotel and car park, it’s was good. Great access to car park and our room 👍
Bodde her 1 natt i november 2023
Svar fra Terence den 22. nov. 2023
Dear Barrie,we are glad that you enjoyed your brief stay with us and we look forward to welcoming you again soon.Sincerely,Terence

10/10 – Utmerket

Frank

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I‘m a return business traveller - and I alway choose the apartments at Mantra Pandanas. Great value and comfort for business travellers.
Bodde her 4 netter i november 2023
Svar fra Terence den 22. nov. 2023
Dear Frank, we appreciate your comments and we look forward to welcoming you again soon.Sincerely,Terence

6/10 – Grei

Graham

Likte: Renhold og personale og service
Bodde her 14 netter i oktober 2023
Svar fra Terence den 22. nov. 2023
Dear Graham,Thank you for your review and we look forward to your return.Sincerely,Terence

8/10 – Bra

Theo

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The lady that checked me out after my stay was amazing.
Bodde her 1 natt i oktober 2023
Svar fra Terence den 2. nov. 2023
Dear Theo,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

6/10 – Grei

Verifisert reisende

Forretningsreisende
Sound but not spectacular
Bodde her 4 netter i oktober 2023
Svar fra Terence den 29. okt. 2023
Dear Anonymous,Thanks for your review and we hope to have the opportunity to welcoming you again in future.Sincerely,Terence

6/10 – Grei

Rockey

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Staff not experienced
Bodde her 3 netter i oktober 2023
Svar fra Terence den 29. okt. 2023
Dear Rockey,Thank you for your review and we look forward to your return.Sincerely,Terence

8/10 – Bra

Charlotte

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice room with everything you need, great location, very nice staff. Only downside was the pool being renovated but there were alternatives offered close by which was explained at check in but we weren’t aware of the pool closure when we booked.
Bodde her 1 natt i oktober 2023
Svar fra Terence den 29. okt. 2023
Dear Charlotte,Thank you for your review. We are glad that you enjoyed your stay with us. However, we apologise that the pool was unavailable and that the communication was not so great in regards to the works but we could only provide as much information as what the body corporate and the contractor would give us.We hope to welcome you again soon.Sincerely,Terence

10/10 – Utmerket

colin

Reiste med familie
Likte: Renhold og personale og service
would happily stay again
Bodde her 5 netter i oktober 2023
Svar fra Terence den 29. okt. 2023
Dear Colin,Thank you for the review and we look forward to welcoming you again soon.Sincerely,Terence

10/10 – Utmerket

Nicholas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very friendly staff - I needed an extra hour in my room for a zoom meeting and they obliged - big thanks to the front desk
Bodde her 1 natt i oktober 2023
Svar fra Terence den 29. okt. 2023
Dear Nicholas,Thanks for your sharing your experience with us. We are glad that our team made a great impression and we look forward to welcoming you again soon.Sincerely,Terence

8/10 – Bra

Sidney og Broome

Likte: Renhold og overnattingsstedets bygg og tilstand
Do
Bodde her 5 netter i september 2023
Svar fra Terence den 29. okt. 2023
Dear Sidney,Thank you for your review and we look forward to welcoming you again soon.Sincerely,Terence

10/10 – Utmerket

Jacqueline Anne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was lovely and clean. Staff were very helpful. Only downside was the pool was not available due to renovations. I looked on the notice at the hotel and it said available to use after August. I booked in October and was still under renovations. Was easy access to everything from eateries, shops and beach. .
Bodde her 10 netter i september 2023
Svar fra Terence den 29. okt. 2023
Dear Jacqueline Anne,we are delighted that you enjoyed your stay despite the pool being unavailable and for which we deeply apologise. The works have been delayed several times and we are following up with the body corporate and the contractor on a regular basis to get the latest update.We look forward to welcoming you again soon.Sincerely,Terence

10/10 – Utmerket

Scott

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location and facilities
Bodde her 5 netter i september 2023
Svar fra Terence den 29. okt. 2023
Dear Scott,we are delighted that you enjoyed your stay and our convenient location. We look forward to welcoming you again soon.Sincerely,Terence

2/10 – Forferdelig

Colleen

Bodde her 2 netter i september 2023
Svar fra Terence den 29. okt. 2023
Hi Colleen,we are sorry that your stay did not meet your expectation but hope that you will give us the opportunity to better serve you in future.Sincerely,Terence

10/10 – Utmerket

Sudip

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i september 2023
Svar fra Terence den 27. sep. 2023
Dear Sudip,We are delighted that you had a great stay and we look forward to your return.Sincerely,Terence

8/10 – Bra

Claus

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Godt hotel, dårlig modtagelse
Dejligt hotel med god beliggenhed. Dog oplevede vi en kedelig ting ifb. med indtjekningen. Vi lander i Darwin d. 5 sept. ca. 02.,00 om natten. Vi bliver et par timer i lufthavnen da vi først kan chekke ind fra kl. 14.00. Efter et par timer i lufthavnen, vælger vi at tage en taxa til hotellet, for at stille vores bagage og evt. betale for et værelse indtil 14.00. Der var desværre ingen ledige værelser hvilket er forståeligt nok - MEN vi kunne heller ikke få lov til at stille vores bagage, og blev henvist til et nærliggende hotel som måske kunne hjælpe. Også forgæves. Måtte således sidde udenfor hotellet og vente på at en kaffebar åbnede. Derefter prøvede vi igen at stille vores baggage på hotellet, denne gang med bedre held.
Bodde her 2 netter i september 2023
Svar fra Terence den 27. sep. 2023
Kære Claus,Tak for din anmeldelse.Vi er kede af at høre om din oplevelse med at forsøge at få et sted at overnatte natten til din ankomst. Vi er dog glade for, at du i det mindste kunne efterlade din bagage til check-in tidspunktet. For meget tidlig ankomst er det altid bedre at bestille en nat før, så længe der er ledige pladser, som ser ud til, at det ikke var tilfældet, da du boede.Vi glæder os til snart at byde dig velkommen igen.Med venlig hilsenTerence

10/10 – Utmerket

Sophie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023
Svar fra Terence den 27. sep. 2023
Dear Sophie, Thank you for your great review and looking forward to your return.Sincerely,Terence

4/10 – Dårlig

Andrew

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Terence den 27. sep. 2023
Dear Andrew,Thank you for your review.We apologise that your stay did not meet your expectation and we hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

10/10 – Utmerket

David og Redfern

Likte: Renhold og personale og service
Nice place, big room with a great bathroom but it was a shame the pool was closed for a reno. All said though it was excellent t
Bodde her 1 natt i september 2023
Svar fra Terence den 27. sep. 2023
Dear David,Thank you for your review.We are glad that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

10/10 – Utmerket

Bonnie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Renu is the assistant manger there and she provided exceptional service while my partner and I stayed for a few nights after moving from Perth. She provided a friendly and efficient service and allowed for flexibility with our time of stay which made it a lot less stressful for us and made for a pleasant stay.
Bodde her 3 netter i september 2023
Svar fra Terence den 27. sep. 2023
Dear Bonnie,Thank you for your review.We are glad that you enjoyed your stay with us and really appreciate your valuable recognition for Renu's excellent service which we have shared with her.We look forward to welcoming you again soon.Sincerely,Terence

4/10 – Dårlig

Christian Winther

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Disappointed
We choose this hotel due to the pool - but the pool was closed, and are clearly closed for a long period. They still advertise with the pool, even though they know it isn’t available. So we paid full price, and didn’t have a pool or spa-area… pretty disappointed.
Bodde her 3 netter i august 2023
Svar fra Terence den 27. sep. 2023
Dear Christian,we deeply apologise for the inconveniences you experienced during your stay with us. The pool has indeed been closed for quite some time and notices were placed on the different booking websites. However, we have found that they were not as visible as we would have liked them to be. We are currently working on improving this communication.We hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

2/10 – Forferdelig

LOATA

Likte: Renhold
Likte ikke: Personale og service
I booked and payed for a room with a double and 2 singles bed option but I was given a room with only a double bed. Why advertising and charging for something you don't have? VERY DISAPPOINTED!
Bodde her 2 netter i august 2023
Svar fra Terence den 27. sep. 2023
Dear Loata,Thank you for your review. We deeply apologise for the inconvenience that you experienced with the bed configuration. We have asked our digital team to update the websites with the proper information.We hope to have the opportunity to welcoming you again for a much-improved experience.Sincerely,Terence

10/10 – Utmerket

Frank

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good value property in DRW CBD - comes with everything you need for a business stay.
Bodde her 1 natt i august 2023
Svar fra Terence den 31. aug. 2023
Dear Frank, Thank you for your review and we look forward to your return.Sincerely,Terence

8/10 – Bra

Phillip

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location. Chair on balcony broken on arrival. Replaced by staff.
Bodde her 3 netter i juli 2023
Svar fra Terence den 31. aug. 2023
Dear Phillip, We are glad you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

4/10 – Dårlig

Bernie

Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Elevator noise at night Pool unavailability very deep in the reservation page
Bodde her 4 netter i august 2023
Svar fra Terence den 31. aug. 2023
Dear Bernie,Thank you for your review. We apologise that your stay did not meet your expectation. We hope that you will give us the opportunity to welcome you again for a much-improved experience.Sincerely,Terence

2/10 – Forferdelig

Guy

Forretningsreisende
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location but the rooms were really expensive. During our stay our rooms were not serviced, and the pool was closed for renovations (despite having been advertised on the Wotif website). Would have preferred to stay somewhere else if I’d know this was going to be my experience.
Bodde her 4 netter i august 2023
Svar fra Terence den 31. aug. 2023
Dear GuyWe apologise for all the inconveniences you experienced during your stay with us. The swimming pool has been closed for renovation since beginning of April and we anticipate the completion of works around end of October if all goes as planned.In regards to housekeeping, though the accommodation package did not include a daily housekeeping service, our team would gladly replenish amenities, refresh towels and remove rubbish upon request.We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

10/10 – Utmerket

PAUL

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great room especially for the price. Friendly staff.
Bodde her 2 netter i juli 2023
Svar fra Terence den 31. aug. 2023
Dear Paul,We are delighted that you enjoyed your stay and we look forward to welcoming you again soon.Sincerely,Terence

6/10 – Grei

Valentina

Bodde her 1 natt i juli 2023
Svar fra Terence den 31. aug. 2023
Dear Valentina,thank you for your review. We apologise if your stay did not meet your expectation and hope that you will give us the opportunity to welcoming you again for a much-improve experience.Sincerely,Terence

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Would not recommend
Hot water only lasted one minute in the shower. This was addressed with hotel staff but nothing done about it, even after a second discussion with the manager. No room service provided.
Bodde her 2 netter i juli 2023
Svar fra Terence den 29. juli 2023
Dear Anonymous,Thank you for your review. We deeply apologise for the inconvenience you experienced with the hot water.I have shared your comments with the relevant managers to follow up.We hope to have the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence

6/10 – Grei

Pauline

Bodde her 1 natt i juli 2023
Svar fra Terence den 26. juli 2023
Dear Pauline,Thank you for your review. We apologise that your stay did not meet your expectation.We hope that you will give us the opportunity to welcoming you again in future for a much-improved experience.Sincerely,Terence