Lobby

Anmeldelser av Hampton Inn & Suites by Hilton Halifax - Dartmouth

4 out of 5

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 594 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 256 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 79 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 49 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 1001 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Julie

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had a room by the elevator on the 5th floor, there were people hanging out around the elevator for roughly 3 hours being very loud past midnight. The front desk was called to ask them to be quiet, they were quiet for about 5 minutes and then returned to being loud again. Other people were asking them to be quiet, they were obviously drunk and didn’t care. They should have been asked to leave or call the police as the staff couldn’t handle the situation. Also the 1 elevator was not working and there was 5-10 minute waits each time during the day/evening.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 28. mai 2024
Dear Julie,We are disappointed to hear about your recent experience with us, and we thank you for your honest feedback. We understand how frustrating noise disturbances can be, and we will take further steps in the future to ensure our guests have a peaceful and comfortable stay, as well as have our maintenance team review your comment about our elevators and ensure they are working as they should. We thank you again for your thoughtful comments, and we hope you have a wonderful day.

6/10 – Grei

Jamie

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Stuck in the elevator, not a good experience at all. Very little help from management. Would not book again at the same spot without proper acknowledgement and apology.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Chelsey

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First time here and it was great how convenient everything was. The pool and slide was fantastic
Bodde her 2 netter i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Chelsey,Thank you for taking the time to provide your review of Hampton Inn & Suites by Hilton - Dartmouth Crossing. We're so happy to hear you had a fantastic first stay with us! It's wonderful that you found everything convenient and truly enjoyed the pool and slide. Those are definitely highlights for many of our guests. We hope you created some lasting memories here, and we look forward to welcoming you back soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

zhichao

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy to access, parking
Bodde her 1 natt i mai 2024
Svar fra General Manager den 23. mai 2024
Dear Zhichao,Thank you for your review of Hampton Inn & Suites by Hilton Halifax - Dartmouth. We're glad to hear you found the hotel easy to access and that parking was convenient. These are important factors for many travelers, and we strive to make your arrival and departure as smooth as possible. We look forward to welcoming you back again soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 – Grei

John

Bodde her 2 netter i mai 2024

10/10 – Utmerket

Edward

Reiste med partner
Very clean, modern friendly staff and a good breakfast,
Bodde her 1 natt i mai 2024
Svar fra General Manager den 9. mai 2024
Dear Edward,Thank you for taking the time to review your recent stay! From our clean, comfortable accommodations to our friendly, professional staff to starting your day off right with our delicious breakfast, there truly is no shortage of ways to relax and unwind at Hampton Inn & Suites by Hilton - Dartmouth Crossing. It was our pleasure to welcome you, and we look forward to going above and beyond for you in the future.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Deana

Bodde her 2 netter i mars 2024

8/10 – Bra

Shari

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
Bodde her 2 netter i april 2024

4/10 – Dårlig

Bob

Forretningsreisende, Reiste med en gruppe
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was not made up, I called reception, they told me some nonsense about me telling them I did not want housekeeping during my stay, but I did not, they would do nothing about it. The HIGH jets in the whirlpool were not working so it was not a whirlpool at all, i was disappointed! Again, “nothing they could do”. Will not go back there. Too expensive for the low-class of hotel it is. Also a mass of teens running around shouting and slamming doors till past 1:00am on two nights! Hampton Inn Dartmouth… YUK! Again… Informed Reception, “Sorry sir we can’t do anything about it..” .
Bodde her 3 netter i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Bob,While we thank you for being our guest, we are disappointed to see that we fell short of expectations. This is not indicative of the quality experience we wish to provide. Please know that our team will investigate these matters to ensure our accommodations are in top-notch condition and that we are providing the amazing service we are known for. We sincerely apologize for your unsatisfactory experience and hope you'll reconsider and allow us a second chance to improve your perception of our hotel.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 – Grei

Amanda

Reiste med familie
Likte: Renhold og personale og service
I wish the waterside had better safety features on the tube…
Bodde her 2 netter i april 2024
Svar fra General Manager den 26. apr. 2024
Dear Amanda,Thank you for your recent stay, and we appreciate you taking the time to share your valuable comments. We're sorry to hear of any issues you may have encountered with the safety of our waterslide; we encourage our guests to notify our team of any problems as soon as possible so we can ensure this is resolved. We strive to provide a safe and secure environment in the pool and slide area for all age groups to enjoy, and we're sorry to hear we fell short of meeting your expectations. We're grateful for your feedback, and we hope to have the opportunity to provide a better experience the next time you're in the area.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

jeff

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome
Bodde her 1 natt i april 2024
Svar fra General Manager den 25. apr. 2024
Dear Jeff,Thank you for your short but sweet five-star review. We are delighted you enjoyed your time at Hampton Inn & Suites by Hilton - Dartmouth Crossing and look forward to welcoming you back again soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Sherry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
we love this property . So close to shopping . Free breakfast and parking included .
Bodde her 1 natt i april 2024
Svar fra General Manager den 25. apr. 2024
Dear Sherry,Thank you so much for choosing to stay with us at Hampton Inn & Suites by Hilton - Dartmouth Crossing. Our goal is to provide every guest with a wonderful experience, so we're thrilled this was the case for you. It's great to read you were able to take advantage of our delicious breakfast and convenient location. The pleasure was all ours, and we hope you'll choose to visit us again soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 – Grei

jane

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The pool and spa were what was the turn off, no jets for the spa, the seats felt filthy, it wasn’t clean in there. Over crowded, used towels everywhere and a lot of out door shoes making it rather gross to be barefoot. There was also a brand new baby in the spa tub being held by adults obviously but it was extremely uncomfortable to watch. We had to leave and the reason we chose your hotel was for the pool and hot tub. Everyone at the desk was lovely and room was clean
Bodde her 1 natt i april 2024
Svar fra General Manager den 22. apr. 2024
Dear Jane,Thank you for sharing your thoughts. We're glad to hear that our team at the desk was lovely and your room was clean. However, we're concerned about your experience with the pool and spa facilities. Your feedback is invaluable, and we will address the cleanliness and maintenance issues to ensure a more pleasant and welcoming environment. Our team hopes to have the opportunity to welcome you back and provide a much-improved stay.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Lauren

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was super friendly and kind. Very helpful and went above and beyond.
Bodde her 2 netter i april 2024
Svar fra General Manager den 11. apr. 2024
Dear Lauren,Thank you so much for taking the time to share your thoughts on your recent visit! Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. It was truly a pleasure having you here at Hampton Inn & Suites by Hilton - Dartmouth Crossing, and we hope you return soon!Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

4/10 – Dårlig

Shannon

Reiste med familie
The hotel and staff were fine, however, the guests on the 5 th floor were partying and there were toddlers and preschoolers running around the hallway after quiet hours, knocking on doors, shooting hockey pucks off the doors etc, security was called and visited the guests but the racket didn’t stop until 2 am I was in the lobby at 11:30pm and watched 3 kids, approximately 5/6 years old, run out into the parking lot totally unsupervised in a pouring rain storm. The hotel itself was fine, but our neighbors were drunk, loud and belligerent, making fun of security after he left, standing right outside our door, hollering. We witnessed another woman drunk in the elevator looking for her 4 year old.🙄
Bodde her 1 natt i mars 2024
Svar fra General Manager den 9. apr. 2024
Dear Shannon,We appreciate your feedback and are glad our friendly staff made you feel welcome. However, we apologize for any issues with noise from other guests. Our staff would have been happy to continue speaking with them and get local authorities involved if necessary. We recognize the importance of a restful night and do everything possible to ensure this happens. Should your travels bring you back to town, please consider staying with us again.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 – Grei

Anita

Bodde her 1 natt i april 2024

8/10 – Bra

Amanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk staff was very kind
Bodde her 1 natt i mars 2024
Svar fra General Manager den 5. apr. 2024
Dear Amanda,Thank you for choosing to stay with us at Hampton Inn & Suites by Hilton Halifax - Dartmouth. We are very pleased to learn our staff made a positive impression on your stay. If there is anything we could have done to make your stay even better, please do not hesitate to reach out.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Cat

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a nice quiet stay on the top floor. Build your own waffle at brekfast bar. Hotel has lots of kids on lower floors especially in the big pool etc. Easter bunny dropped by to see them Sunday morning.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 5. apr. 2024
Dear Cat,Thank you for taking the time to leave a review. We are delighted to hear that you had a nice, quiet stay with us and that the Easter bunny was able to make your visit that much more special! We hope you'll visit us again soon, and wish you well until then.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 – Bra

Dawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

Adam

!
Bodde her 3 netter i mars 2024
Svar fra General Manager den 1. apr. 2024
Dear Adam,Thank you for taking a moment to leave a review. We are pleased to note that you were satisfied with your overall experience. It was a pleasure having you here, and we hope to welcome you back in the future.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Samantha

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The lady at the front desk was super nice and the place was clean
Bodde her 1 natt i mars 2024
Svar fra General Manager den 29. mars 2024
Dear Samantha,We appreciate you taking a moment to leave us a review. It is a pleasure learning that you enjoyed your stay with us, particularly highlighting our team members and commitment to cleanliness. Thank you for choosing Hampton Inn & Suites by Hilton - Dartmouth Crossing to host your stay, and we look forward to welcoming you back again.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Francois

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Brittany

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really enjoyed how many things there was to do at the hotel itself and the area was great
Bodde her 1 natt i mars 2024
Svar fra General Manager den 29. mars 2024
Dear Brittany, Thank you so much for choosing Hampton Inn & Suites by Hilton - Dartmouth Crossing and for taking the time to leave your review. Your feedback is greatly appreciated, particularly your recognition of our ample facility amenities and perfect location. We hope you'll consider joining us again on your next trip to Dartmouth; it was a genuine pleasure hosting you.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Jessica

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fun staycation the pool was busy and fun and great selection of restaurants nearby and shopping in the morning!
Bodde her 1 natt i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Jessica,Thank you for choosing Hampton Inn & Suites by Hilton Halifax - Dartmouth! We're glad our fun pool and close proximity to local dining options helped make your visit memorable, and we look forward to seeing you again soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 – Grei

Renee

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Breakfast was delicious!! The beds were clean and comfortable. The room had belongings from a previous guest, including medication.The fridge had gatorade spilled in it and the bathroom door handle was dirty and sticky. Sink didn't drain well and there was mold in the shower. For three hundred and fifty dollars a night...this hotel should be spotless!!
Bodde her 1 natt i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Renee,Thank you for sharing your feedback. We're glad you enjoyed our breakfast and found your beds comfortable. However, it's concerning to hear about the issues in your room, including the condition of the fridge and bathroom. We're addressing these immediately to ensure a spotless experience for all our guests. Your insights are invaluable, and we hope to welcome you back and show you our commitment to guest satisfaction.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Trevor og Riverview

Likte: Fasiliteter
Great visit and staff were friendly and helpful.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Trevor,Thank you so much for taking the time to share your thoughts on your recent visit. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. It was a pleasure having you here, and we hope you return soon!Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 – Bra

Wes

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would describe my stay there as not one of my best. However nothing that occurred was under the Hotels direct control. There was a youth hockey team staying on multiple levels who were loud past 10pm. The Hotel did have a security guy who I'm sure did his best to corral the little buggers. When I made inquiries about the noise at the front desk they did send him back up to my level so they were pretty responsive. Unfortunately at a little past midnight the fire alarm started to sound so that was fun. I chalk that up to one of the kids though just screwing around. If you take away the loud guests that the Hotel staff did their best with and the Fire Alarm which was outside their control the rest of my experience was pretty good. The room was adequate and nice, kids enjoyed the pool, and the free breakfast was amazing. I would stay again, however I would call first to see if there were any sports teams booked over any potential stay.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Wes,Thank you for reviewing your stay and being our guest at Hampton Inn & Suites by Hilton - Dartmouth Crossing. It was our pleasure to serve you a tasty breakfast to help fuel your day. Please accept our apologies that the behavior of other visitors impacted your experience. While we're pleased you found our team responsive, rest assured that we'll remain diligent in creating the peaceful environment you desire. Please join us again next time you're in the area. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 – Bra

Linda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff and breakfast was awesome. Need a couple more elevators
Bodde her 3 netter i mars 2024
Svar fra General Manager den 21. mars 2024
Dear Linda,Your high rating means the world to us and we're so happy to know that our friendly team members left a positive impression on you! Your feedback regarding our elevators is gratefully received and we will keep your comments in mind for the future. Please consider giving us another chance soon. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Heidi

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient March break stay with kids. It had everything we needed on site or close by. A nice Breakfast was included too.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 19. mars 2024
Dear Heidi,A lovely breakfast is often the best way to start the day, and we're glad you enjoyed yours with us. We're also pleased that our location was perfect for your mid-March break, and we can't wait to welcome you and your family again to Hampton Inn & Suites by Hilton Halifax - Dartmouth.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Greg

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great amenities and breakfast
Bodde her 1 natt i mars 2024
Svar fra General Manager den 18. mars 2024
Dear Greg,Thank you for your great review! We're delighted you started your day off right with our delicious breakfast offerings, and we hope you took full advantage of our excellent amenities. It was truly a pleasure having you here, and we hope you return soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Tyler

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

charles

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pool and breakfast
Bodde her 2 netter i mars 2024
Svar fra General Manager den 16. mars 2024
Dear Charles,Thank you for taking the time to share your experience! Our team takes pride in providing a refreshing pool experience and delicious breakfast options. We look forward to welcoming you back to Hampton Inn & Suites by Hilton - Dartmouth Crossing for another enjoyable visit.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

2/10 – Forferdelig

David

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Kids run the halls till after midnight and banged on my room door till after midnight wasn’t a very nice night
Bodde her 1 natt i mars 2024
Svar fra General Manager den 13. mars 2024
Dear David,Thank you for bringing this matter to our attention. We sincerely apologize for the disturbance caused by the behavior of other guests during your stay. Ensuring a peaceful and comfortable environment for all our guests is paramount to us, and we'll take appropriate measures to address this issue and prevent it from happening in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more restful and enjoyable experience.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Blake

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Kristin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Sharon

Likte: Overnattingsstedets bygg og tilstand
Convenient, clean, comfortable
Bodde her 1 natt i mars 2024
Svar fra General Manager den 8. mars 2024
Dear Sharon,It's an honor to have earned your outstanding rating of Hampton Inn & Suites by Hilton - Dartmouth Crossing. We're delighted you enjoyed our clean, comfortable accommodations and convenient location. Thank you for choosing to stay with us and we hope you'll return.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 – Bra

josephine

All was good
Bodde her 1 natt i mars 2024
Svar fra General Manager den 8. mars 2024
Dear Josephine,Thank you for choosing Hampton Inn & Suites by Hilton - Dartmouth Crossing and for sharing your kind review. We are thrilled you were impressed and look forward to welcoming you back for another great stay.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Cheryl

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Cindy

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff went above and beyond to accommodate us and even gave us movie passes for the pool not being open the one day
Bodde her 3 netter i februar 2024
Svar fra General Manager den 5. mars 2024
Dear Cindy,We greatly appreciate your perfect rating. Thank you so much for highlighting our amazing team members, and we will be sure to pass your compliments along to them. It would be a pleasure to host you again soon, so hurry back. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

David

Bodde her 2 netter i mars 2024

10/10 – Utmerket

Cody

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Feels modern, fresh, new, and welcoming. Conveniently nestled by Dartmouth Crossing where there is plenty of shopping and restaurants.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 4. mars 2024
Dear Cody,It's an honor to receive your excellent review of Hampton Inn & Suites by Hilton - Dartmouth Crossing! We're delighted our welcoming atmosphere and proximity to Dartmouth Crossing made your stay pleasant. Thank you for your kind praise and we hope to see you again.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 – Bra

Jessica

Reiste med familie
Likte: Renhold og personale og service
Excellent location. Nice property but the most uncomfortable beds.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 27. feb. 2024
Dear Jessica,Thank you for taking a moment to let us know about your experience. We are pleased that our hotel's ideal location suited your travel needs; however, please accept our apologies if our accommodations were not as expected. If you have concerns during your stay, please always reach out to one of our helpful team members for assistance. It was an honor having you as a guest, and we hope to see you again soon.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

4/10 – Dårlig

Andrew

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Upon check-out, my father asked for a printed folio/receipt and was told this would be emailed instead, and did not offer to accommodate my father's preference for a printed copy. This is very poor customer service. The very least he could have done would have been to explain the email and then ask if that was acceptable or if my father would prefer a printed copy.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 27. feb. 2024
Dear Andrew,Thank you for taking a moment to share your thoughts. We are disheartened to learn about your father's experience, and we sincerely apologize for any perceived rudeness. This is not a typical interaction at our hotel, so rest assured we will speak with our team to ensure all our guests are treated with respect. If you have any further questions about your folio, please reach out to us offline; we will be more than happy to assist you. While we can't go back in time, we hope you'll give us another chance to show you the high level of hospitality we are known for.

6/10 – Grei

George

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Ethan

Bodde her 1 natt i februar 2024

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved chatting with the friendly staff! We will come back to stay again for just that reason!
Bodde her 2 netter i februar 2024
Svar fra General Manager den 23. feb. 2024
Dear Robert,Thank you so much for taking the time to share your thoughts on your recent visit. Our team will be thrilled to know that they played a pivotal role in your experience with us, and overall, we're glad you had a fantastic time. It was a pleasure having you here, and we look forward to your return.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

8/10 – Bra

claudette

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Séjour très agréable, chambre très propre service parfait.
Bodde her 4 netter i februar 2024
Svar fra General Manager den 21. feb. 2024
Dear Claudette,Thank you for sharing your feedback! We're thrilled you enjoyed your stay with us and appreciated the cleanliness of your room, along with our impeccable service. We look forward to welcoming you back for another fantastic experience!Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

6/10 – Grei

Tricia

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Chose this property for the pool, but it was unavailable. Would have stayed somewhere else had we known.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 21. feb. 2024
Dear Tricia,Thank you for being our guest and sharing your feedback. Please know that it's never our intent to deceive our guests which is why the scheduled maintenance for our pool was posted on our website and all third-party sites and confirmation emails. We hope that otherwise you enjoyed your stay, and will join us again when to pool is available for use.Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

4/10 – Dårlig

Elizabeth

Reiste med familie og små barn, Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Parking to close together. The pool was closed
Bodde her 1 natt i februar 2024
Svar fra General Manager den 19. feb. 2024
Dear Elizabeth, Thank you for your feedback. We're sorry for any inconvenience you experienced with the parking and pool closure. However, please know that the pool closure is mentioned on the hotel website and mentioned on all confirmation and pre-arrival emails. We hope you'll consider coming back when our pool is open for a more satisfying stay. Sincerely,Frank GouldingFront Office ManagerHampton Inn & Suites - Dartmouth Crossing

10/10 – Utmerket

Melissa

Bodde her 1 natt i februar 2024