Eksteriør

Anmeldelser av Best Western Plus Marina Shores Hotel

2.5 out of 5
Best Western Plus Marina Shores Hotel
34280 Pacific Coast Hwy, Dana Point, CA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 520 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 284 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 114 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 54 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 33 av totalt 1005 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Shawna

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My visit to Dana Point was a belate birthday trip for myself to spend time with my daughter & grandson from San Diego. I picked the Best Western Marina Shores Hotel because it is located along a beautiful stretch of the Pacific Coast Highway. The staff was friendly & helpful, addressing all of my questions & concerns. Our hotel room was a spacious suite with a wonderful balcony offering a spacious view towards the south coast & a perfect sunset. There was a vast variety of wonderful restaurants within walking distance or a short drive to the harbor. If the opportunity presents itself again I will look foward to another trip to the Marina Shores Hotel!
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Daniel

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The room didnt seem like it was cleaned properly, stairwell had days of debree and while walking to the pool trim of the wall looked like someone had been working on it and just left it.
Bodde her 4 netter i mai 2024
Svar fra GM den 13. mai 2024
Good Morning Daniel: We're sorry you were not completely satisfied with your visit to the hotel. We are aware there is a wall repair in progress in the first floor hallway due to a water leak, which was also repaired. The stairwell should be clean, as should your room. We will review your comments with our housekeeping department. Thank you for your feedback.

10/10 – Utmerket

ami

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property!
Bodde her 1 natt i mai 2024
Svar fra GM den 13. mai 2024
Good Morning Ami: We appreciate your business at Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Safe Travels.

6/10 – Grei

Sahasransu

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra GM den 3. mai 2024
Dear Sahasransu: We appreciate your business at the Marina Shores Hotel. If you care to share more specific concerns you may have had about your stay, we would appreciate hearing from you. Please feel free to contact the hotel directly. We hope to see you again soon. Safe Travels.

10/10 – Utmerket

Courtney

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The suite was spacious, could use some updating on the carpet.
Bodde her 1 natt i april 2024
Svar fra GM den 29. apr. 2024
Good Morning Courtney: Thank you for your business and review. We are working on replacing some of the carpets, as you noticed. We hope to be welcoming you back again to our hotel on your next visit to Dana Point. Travel Safely.

8/10 – Bra

Eugene

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Getting in and out of the shower/bathtub could be very dangerous and because of the platform build up, my head was really close to the ceiling and the shower fixture was below my head. Didn't feel like this was worth $ 189.00 for the room I was given.
Bodde her 1 natt i april 2024
Svar fra GM den 22. apr. 2024
Good Morning Eugene: Thank you for your feedback. From your description of your room, I'm guessing you stayed on the third floor in either a room with an oversized jacuzzi in the bathroom, or in one of the Doheny Suites. Either way, sitting on the edge of the tub and swinging your feet in or out makes it easy and safe to get in and out of the tub. Travel Safely.

10/10 – Utmerket

Fozil

Bodde her 5 netter i april 2024
Svar fra GM den 13. mai 2024
Good Morning Fozil:We appreciate your business at the Marina Shores Hotel and are pleased you enjoyed your visit. Come stay with us again soon. Travel Safely.

10/10 – Utmerket

Anne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was very convenient ,close to an event we were attending
Bodde her 1 natt i april 2024
Svar fra Best Western Plus Marina Shores den 20. apr. 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Melanie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was the perfect spot for a nice weekend getaway near the beach. The accommodations were clean and comfortable. Walking distance to the marina and beautiful views. Would definitely stay here again.
Bodde her 1 natt i april 2024
Svar fra GM den 18. apr. 2024
Good Morning Melanie: Thanks for reviewing your visit to our hotel and we're happy to see that you enjoyed your stay. Travel safely and visit again soon.

6/10 – Grei

Olga

Forretningsreisende
Likte ikke: Renhold
Hotel doesn’t have cleaning services every day You have to request it Room condition- outdated and needs better upkeeping
Bodde her 3 netter i april 2024
Svar fra GM den 18. apr. 2024
Good Morning Olga: We appreciate your business and are sorry you were not able to rate your stay with us higher. We do offer daily room service upon request, as you noted. Travel safe.

10/10 – Utmerket

Kelly

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Property could use some updating but for the price it was what we expected. The room was standard. That floor needed to be swept; hairs on the floor. The ladies at checkin were very nice. Great location and where able to walk to everything.
Bodde her 1 natt i april 2024
Svar fra GM den 12. apr. 2024
Hi Kelly: We appreciate your business and strive to make each guest comfortable. You were very gracious with your rating, but finding hairs on the floor is not in keeping with our standards, so we will be addressing this with housekeeping. Thanks again, and for sure, our location is central to all that the south coast of Orange County has to offer. We hope to see you again soon. Travel safely.

10/10 – Utmerket

Marcie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful area and beautiful facility.
Bodde her 3 netter i mars 2024
Svar fra GM den 9. apr. 2024
Good Morning Marcie: We appreciate your feedback and am pleased to see you enjoyed your visit to the Marina Shores Hotel in Dana Point. Travel Safely.

8/10 – Bra

Megan

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff is very accommodating. Very safe hotel.
Bodde her 1 natt i mars 2024
Svar fra Kevin den 5. apr. 2024
Hello Megan,Thank you for your review. We really appreciate your positive feedback. Means a lot to us. Hope you will come and stay with us again. Thank you for being a valued guest.

10/10 – Utmerket

Dore

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great pool for the kids. Breakfast buffet was good too lots of options and staff was friendly.
Bodde her 3 netter i mars 2024
Svar fra GM den 1. apr. 2024
Good Morning Dore, Thanks for reviewing your stay at Marina Shores Hotel. We're happy to see you enjoyed your visit and we hope to welcome you back to our hotel when you next visit Dana Point. Travel Safely.

4/10 – Dårlig

Sharon

Reiste med partner, Reiste med kjæledyr
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The elevator is sooo dirty, it's gross!! And the bath tub too! Breakfast was terrible, only had cheese omelette, cold coffees and brown bananas!
Bodde her 1 natt i mars 2024
Svar fra GM den 1. apr. 2024
Good Morning Sharon: I'm distressed to read your review and can assure you that what you experienced is not normal at our hotel. We will be discussing your review with the onsite management and housekeeping department. As for breakfast, I'm sorry you were disappointed. We serve one hot entree a day, coffee should never be cold (how could that be coming out of the machine?), and as for the bananas, they are one of the most perishable fruits we can serve. Brown skin doesn't mean the banana itself is over ripe, but I understand some people prefer greener bananas. We'll check into it. Please accept our apologies for your experience.

8/10 – Bra

Teobaldo

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I like the area for sure.. parking is tuff when you have larger SUV
Bodde her 1 natt i mars 2024
Svar fra GM den 1. apr. 2024
Good Morning Teobaldo, We appreciate your business and your review of your stay at Marina Shores Hotel. We are pleased to see you enjoyed your visit. For sure, parking can be tough if you have a large vehicle. Generally, the 6-7 spaces immediately to the right on the upper level as you enter are a bit larger, as are the ones around the front of the hotel if your vehicle can make it around the building and under the pool deck bridge. We hope you'll visit us again soon. Travel safely.

8/10 – Bra

Shelly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is situated in a decent location with dining options and parking behind the hotel. It was nice to have the beach really close to us.
Bodde her 3 netter i mars 2024
Svar fra GM den 1. apr. 2024
Good Morning Shelly: Thanks for staying with us at the Marina Shores Hotel. We're happy to see you enjoyed your visit and hope we will be welcoming you back to our hotel the next time you visit Dana Point. Safe Travels.

10/10 – Utmerket

Boris

Bodde her 1 natt i mars 2024
Svar fra GM den 22. apr. 2024
Hello Boris, We appreciate your business and thank you for taking time to post your review. Travel Safely and we hope to welcome you back soon.

6/10 – Grei

Ruthie

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Needs updating badly
Bodde her 1 natt i mars 2024
Svar fra GM den 27. mars 2024
Hello Ruthie. We appreciate your feedback and want to let you know that remodeling is in the planning stage. Travel safely.

8/10 – Bra

mitra

Bodde her 2 netter i mars 2024
Svar fra Kevin Valecha. General Manager den 15. apr. 2024
Hello Mitra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Isabel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really enjoyed my stay here. Staff was very friendly and helpful.
Bodde her 2 netter i mars 2024
Svar fra GM den 26. mars 2024
Good Morning Isabel: We're very happy you enjoyed your visit to the Marina Shores Hotel and hope to welcome you back to the hotel on your next visit to Dana Point. Travel Safely.

10/10 – Utmerket

Hiroki

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
あまり良くない評価もありましたので若干心配でしたが、良かったですね。 ホテルに何を求めるかによるのでしょうが、私には全く問題ありませんでした。 周辺は国道沿いの田舎ですが、サンドイッチ屋、タイ料理屋(中華っぽい)、ピザ屋(有名らしい)、ファミマはあります。 出入り口は実際には写真の裏側です。
Bodde her 4 netter i mars 2024
Svar fra GM den 25. mars 2024
Good Morning Hiroki: Thank you for your review of your visit to our hotel. I'm happy you enjoyed your stay. We strive to make our guests as comfortable as possible. We agree with your comments in that our hotel is centrally located to all one could look for along the south Orange County coast. We hope we will be welcoming you back to the Marina Shores Hotel when you next visit Dana Point. Travel Safely.

6/10 – Grei

Jennifer

Reiste med partner, Reiste med familie
Likte: Renhold og personale og service
Room was too small. Difficult to get to the very small closet
Bodde her 2 netter i mars 2024
Svar fra GM den 15. mars 2024
Hello Jennifer: I'm sorry you found your room to be "too small." I don't know what room type you rented, but the hotel has several ranging from standard hotel rooms to spacious King whirlpool suites to even two-room Living/Room Bedroom suites. On your next visit, please contact the hotel to discuss your guest room expectations and we will be happy to do the best we can to meet your expectations.

6/10 – Grei

Catalina

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Entrance to hotel and parking was easy. Check in Fast. 1st room had a window screen bent which would allow mosquitos. 2nd room was dark, one light did not work, less spacious, had a an odd soap and smoke smell. Room was clean, no noise from traffic. Close walking distance to everything. Toilet would not flush right. No microwave. Elevator was super small and slow so many times we had to jog stares.
Bodde her 1 natt i mars 2024
Svar fra GM den 12. mars 2024
Hello Catalina: Though I've already responded, we see the review showing up on Expedia as well, so want to respond again. As before, amenities in room vary some by room type, as well as location within the building. None of our rooms, except for wetbar suites, have microwaves as we don't want people cooking in the rooms. All rooms have a refrigerator. We hope to welcome you back soon. Safe Travels

10/10 – Utmerket

Abel

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Host at the register was nice and smooth and sweet
Bodde her 1 natt i mars 2024
Svar fra GM den 6. mars 2024
Good Morning Abel:Thank you for your review and kind comments regarding your stay at the Marina Shores Hotel and your interaction with staff. We appreciate your business and hope to see you again soon. Safe Travels.

8/10 – Bra

John og Topanga

Bodde her 2 netter i februar 2024
Svar fra Kevin den 20. mars 2024
Dear John,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Bra

Kenneth

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff handles requests requests professionally
Bodde her 3 netter i februar 2024
Svar fra GM den 4. mars 2024
Good Morning Kenneth: We appreciate your visit to Marina Shores Hotel and hope to welcome you back soon. Travel safely.

8/10 – Bra

Christopher

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra GM den 4. mars 2024
Hello Christopher:We appreciate your feedback and hope to welcome you back to Marina Shores Hotel soon.

6/10 – Grei

scott

Reiste med partner
Rooms had a strange smell
Bodde her 1 natt i februar 2024
Svar fra GM den 4. mars 2024
Dear Scott: We're sorry your stay wasn't perfect and apologize for the smell you encountered in your room. If I had to guess, it may have been due to the room being closed up and all the rain we've had. Hopefully we'll be welcoming you back on your next visit and you won't have the same issues. Travel safe.

4/10 – Dårlig

Quinn

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra GM den 4. mars 2024
Dear Quinn: We're sorry we fell short of your expectations on your visit. Please contact the GM directly to discuss your concerns and to help us deliver a better experience to you and all our guests. Safe Travels.

10/10 – Utmerket

Pedro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff
Bodde her 1 natt i februar 2024
Svar fra GM den 13. mai 2024
Hello Pedro: Thanks for reviewing your visit to the Marina Shores Hotel and we're happy you were pleased with your stay. We hope you'll return to our hotel the next time you visit Dana Point. Safe Travels.

6/10 – Grei

Derreck

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
The hotel was overall ok, the staff was really helpful and friendly. The breakfast was quite good. The rooms were ok, they had an odd smell to them and they were very small. The pullout was not comfortable for an adult to sleep on, and there were minimal extra blankets for it. The balcony had no chairs to sit on either.
Bodde her 2 netter i februar 2024
Svar fra GM den 4. mars 2024
Good morning Derreck: I'm sorry your visit wasn't quite up to your expectations. I'd agree, the sofa sleepers are best for small children, not adults. But I think that's true of pretty much every sleeper sofa I've ever seen! As for the smell, I suspect it has to do with the hotel being closed up and all the rain we've been having. Travel safe and the next time you're in Dana Point, we hope to welcome you back to our hotel. Please don't be bashful about asking any hotel for extra blankets if you need them.

10/10 – Utmerket

katrina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra GM den 4. mars 2024
Hello Katrina: Thank you for your feedback and we're pleased you enjoyed your visit to the Marina Shores Hotel in Dana Point. Come back soon.

8/10 – Bra

Pamela

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Good option close to the Marina
The Best Western Plus Marina Shores is an older, but well-kept property. Rooms, bathrooms, and common areas were clean. Water temp and pressure in the morning were very good. Room had a nice little balcony. We asked for an extra housekeeping visit due to a spilled coffee incident and that was accommodated without hesitation. Starbucks and McDonald's across the street and many other food options also nearby. Walk to the marina is about a mile but do-able for adults.
Bodde her 2 netter i januar 2024
Svar fra GM den 4. mars 2024
Hello Pamela: We are glad you enjoyed your visit to the Marina Shores Hotel in Dana Point and we hope to welcome you back on your next visit to our city. For sure, our hotel is centrally located with several dining options available within walking distance of the hotel. We're also centrally located to visit Laguna Beach, San Juan Capistrano, and San Clemente. Travel safe.

10/10 – Utmerket

Jan

Likte: Fasiliteter
Room, service at reception
Bodde her 1 natt i januar 2024
Svar fra GM den 4. mars 2024
Hello Jan: Thanks for your feedback and we're pleased you enjoyed your stay with us. We hope to welcome you back to the Marina Shores Hotel soon.

8/10 – Bra

Kenneth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enough said.
Bodde her 2 netter i januar 2024
Svar fra GM den 4. mars 2024
Dear Kenneth: Thanks for your feedback and we hope to see you again on your next visit to Dana Point. If there's anything we can do to make your stay more comfortable or enjoyable, please don't hesitate to let us know.

6/10 – Grei

Colin

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra GM den 4. mars 2024
Dear Colin: I'm sorry we didn't quite live up to your expectations during your visit to the Marina Shores Hotel. Please let us know what we can do better to earn your best rating during your next stay with us. Travel Safe.

8/10 – Bra

manuel

Reiste med familie
Likte: Fasiliteter
Bodde her 2 netter i januar 2024
Svar fra GM den 4. mars 2024
Dear Manuel: Thanks for your feedback. We appreciate your business and hope to see you again soon.

8/10 – Bra

Lois

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
3 nights in Dana Point
Comfortable, clean & very friendly staff. Stayed 3 nights. Breakfast wasn’t great but everything else was. Thought we might have road noise, but we didn’t! :)
Bodde her 3 netter i januar 2024
Svar fra GM den 4. mars 2024
Hello Lois: We appreciate your business at the Marina Shores Hotel and hope to welcome you back to our hotel on your next visit to Dana Point. Travel Safely.

6/10 – Grei

Carol

Due to last minute complications we could not show up.
Bodde her 1 natt i januar 2024
Svar fra GM den 4. mars 2024
Hello Carol: I'm sorry you were not able to stay with us due to changes in your plans. However, we hope that when you do actually stay at the hotel, we can earn your best rating. Travel Safely.

10/10 – Utmerket

Dora

Bodde her 1 natt i januar 2024
Svar fra GM den 4. mars 2024
Hello Dora: We appreciate your business at the Marina Shores Hotel when you stay in Dana Point and we hope we will be welcoming you back soon. Travel Safely.

8/10 – Bra

Briana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location!
Bodde her 3 netter i desember 2023

10/10 – Utmerket

joel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023

8/10 – Bra

Donald

Bodde her 5 netter i desember 2023
Svar fra GM den 4. mars 2024
Hello Donald: Thanks for your feedback and we hope to see you again soon. Travel safely.

10/10 – Utmerket

mike

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Denise L

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023

2/10 – Forferdelig

Ronjon

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Smelly
Bodde her 2 netter i desember 2023

8/10 – Bra

janellle

Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

8/10 – Bra

Elizabeth

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a great budget stay. The rooms aren't fancy, and nothing seems that new, and you can definitely hear everyone in the hallway... BUT it's in a nice location. The staff is super friendly. Breakfast has tons of options. A few things we appreciated- water bottle refill station, electric vehicle charging, big fridge in the room.