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Anmeldelser av The Lumen

4 out of 5
The Lumen
6101 Hillcrest Ave, Dallas, TX

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 529 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 252 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 126 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 56 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 40 av totalt 1003 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

7,6/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Morten og Brussel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Supernice hotell.
Fantastic hotell, fantastic service. Nice restaurant and good food. Staff was very kind and helpful.

10/10 – Utmerket

Vicki

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Cute and comfy
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Jaime og Cedar Park

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
They are unable to fix an AC unit.If your room is not to your desired temperature, ask for a new room immediately not for the technician. They came to my room 3 times and it never worked properly, had to open the balcony window... very retro.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Carol

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

6/10 – Grei

Juliette Schlauder

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We were disappointed by the hotel. Our room’s toilet kept running and they told us they could not fix it. The staff was helpful and nice. The gym is too small and felt dated with equipment that was old too. The shower floor was extra slippery. We asked for extended checkout time, the person at the desk was polite and accommodating. However when we got back to the hotel later, another employee told us we could not have it. Overall, it was a lot of very good, the staff, and disappointment: the facilities.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

leonardo og Austin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Erik

Bodde her 1 natt i april 2024

8/10 – Bra

Brad og Mt. Pleasant

Bodde her 2 netter i april 2024

6/10 – Grei

MATTHEW

Likte: Personale og service og overnattingsstedets bygg og tilstand
Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Tracey og Cedar Park

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place. This is my 3rd time at the Lumen. Each time has been awesome. Staff has been welcoming and willing to go the extra mile.
Bodde her 1 natt i april 2024
Svar fra Guest Service Manager den 26. apr. 2024
Thank you for your feedback, we are honored that you chose to stay with us here at The Lumen!

10/10 – Utmerket

Flogers og Edmond

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed my time at this place, nice, clean and such a friendly staff and atmosphere!
Bodde her 1 natt i mars 2024
Svar fra Tonya German - Guest Service Manager den 26. apr. 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay. We hope to see you again in the near future!

8/10 – Bra

Marco

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfect location, the only down side: a self parking for guest’s is not offered
Bodde her 4 netter i mars 2024
Svar fra Guest Service Manager den 26. apr. 2024
We sincerely apologize for the inconvenience caused to you regarding the parking and hope this does not hinder any future stays. Thank you for choosing The Lumen.

8/10 – Bra

Wojciech

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel
Bodde her 1 natt i mars 2024
Svar fra Guest Service Manager den 26. apr. 2024
Thank you for your feedback, we hope to see you again in the near future!

6/10 – Grei

Andrew

Forretningsreisende
Likte: Renhold
I’m sad that I go downgraded upon arrival because the room I paid for “wasn’t ready yet” even though it was several hours after the check in time.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Anthony a

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Guest Service Manager den 26. apr. 2024
Thank you for your feedback! We hope to see you again in the near future!

6/10 – Grei

Tamara

Reiste med partner
Likte: Renhold og personale og service
Nice safe area, walkable. Close drive to the things we wanted to do. Pool area closed off so not able to go outside to sit and relax. VERY expensive bottles of water in room, could buy a whole case with lots of change left over from Walmart for this price. Bathroom door was a joke! Noisy and hard to close. Room and facilities were very clean. Would not stay here again for the price. Valet parking was a pain and continually having to tip each time you picked up or dropped off your car.
Bodde her 2 netter i mars 2024
Svar fra Guest Service Supervisor den 25. mars 2024
Thank you for your feedback.

10/10 – Utmerket

Matt

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to where we wanted to go.
Bodde her 1 natt i mars 2024
Svar fra Tonya German - Guest Service Manager den 25. mars 2024
Thank you for your feedback. We appreciate your business and hope to see you again in the near future!

8/10 – Bra

khara

Likte: Personale og service
Nice hotel room was a little small. Wish there was self parking not only valet
Bodde her 1 natt i mars 2024
Svar fra Guest Service Manager den 25. mars 2024
Thank you for choosing The Lumen. We sincerely apologize for the inconvenience of not having self-parking, we hope this does not keep you from visiting in the near future!

6/10 – Grei

Nina

Likte ikke: Renhold
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Tino og Mill Valley

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Guest Service Manager den 22. mars 2024
Thank you for your feedback, we hope to see you again in the near future! Thank you for choosing The Lumen!

10/10 – Utmerket

John og Longview

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property
Bodde her 1 natt i februar 2024

8/10 – Bra

Keri

Bodde her 3 netter i februar 2024

10/10 – Utmerket

Jane

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I got worried after I booked The Lumen when I read some of the reviews, but none of that turned out to be the case for us. We had an exceptional time and found the hotel to be quiet, comfortable, and exceptionally convenient. Yes, you have to use their valet-- but they are super about getting the car in and out and it never took more than 10 minutes. The area is busy and actually, the valet simplifies things. The desk and valet attendants were friendly, approachable and well spoken. Our beds were comfortable (and I'm picky)-- with 4 pillows per bed, each one slightly different so you can find the one that works best for you. The shower was AMAZING-- great shampoo, conditioner and body wash. The only thing I think they could improve would be the quality of the towels-- they're not fluffy and soft. We didn't eat at the onsite restaurant so I can't comment on that but overall, it was a big win!
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Rania

Likte: Renhold
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Hyun Kyung

Bodde her 7 netter i januar 2024

10/10 – Utmerket

Chad

Bodde her 1 natt i februar 2024
Svar fra Guest Service Manager den 22. mars 2024
Thank you for choosing The Lumen! We are honored to see that you have enjoyed your stay, we hope to see you in the near future! Thank you for choosing The Lumen!

6/10 – Grei

Matthew

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Weekend getaway
It was perfect for what we were doing and very close to our tennis tournament. Hotel was nice and rooms were big. But when we got there at 4 the room wasn’t ready but we were offered free cocktails. The service is no where near the level of the actual hotel. It is severely lacking from the front desk to the bar/ restaurant. Restaurant was never busy and service was super slow and not professional. The valet was great and professional, I believe his name was Omar. Basically nice boutique hotel but service was not up to the level.
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Patricia og Coeur d Alene

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location next to SMU and the G.W. Bush Presidential Library. Service and accommodations were top rated!
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Tracey

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

8/10 – Bra

Kathryn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Guest Service Manager den 26. mars 2024
Thank you for your feedback! we hope to see you again in the near future. Thank you for choosing The Lumen!

8/10 – Bra

Jennifer

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Guest Service Manager den 26. mars 2024
We appreciate your feedback! We hope to see you in the near future. Thank you for choosing The Lumen!

10/10 – Utmerket

Leroy moore

Bodde her 1 natt i januar 2024
Svar fra Guest Service Manager den 26. mars 2024
We appreciate your feedback! We are honored to see you have enjoyed your stay with us. We hope to see you again in the near future!

8/10 – Bra

Sharon

Bodde her 2 netter i januar 2024

8/10 – Bra

Tim

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very gracious, especially the valet guy! The room was very spacious and the shower was huge! The bed was very comfortable. Our only complaint was there were no USB ports! Those would have been nice!
Bodde her 2 netter i januar 2024
Svar fra Guest Service Manager den 26. jan. 2024
Thank you for your feedback, we are honored to see that you have enjoyed your stay with us, we will be making all the necessary changes to ensure a more pleasurable guest experience. We hope to see you again in the near future! Thank you for choosing to stay with us!

10/10 – Utmerket

Simone og New York

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Tonya German - Guest Service Manager den 26. jan. 2024
Thank you for your feedback and choosing The Lumen, we are honored to see you have enjoyed your stay! We hope to see you again soon!

10/10 – Utmerket

Kate F

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
it was a great stay
Bodde her 2 netter i januar 2024
Svar fra Tonya German - Guest Service Manager den 18. jan. 2024
Thank you for your feedback, we strive to offer a memorable guest experience, we hope to see you again here at The Lumen!

6/10 – Grei

Susan

Bodde her 2 netter i januar 2024

10/10 – Utmerket

Anna Maria

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Guest Service Manager den 10. jan. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Utmerket

Mary og Longview

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property with the most wonderful staff and amenities! We will be back!
Bodde her 2 netter i desember 2023
Svar fra Guest Service Manager den 10. jan. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Utmerket

Nina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Guest Service Manager den 10. jan. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 – Utmerket

Laszlo

Bodde her 3 netter i desember 2023
Svar fra Guest Service Manager den 10. jan. 2024
Thank you for your feedback. We strive to offer a memorable guest experience. We hope to see you again, thank you for choosing The Lumen!

10/10 – Utmerket

John

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Guest Service Supervisor den 30. des. 2023
Thank you for your feedback. Our goal is to ensure a memorable guest experience. We Hope to see you again in the future!

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Needs improvement
My key didn’t work half the time, the service was quite poor (messed up my simple coffee order, overcharged me for a coffee even), and the hotel room tea kettle had rust.
Bodde her 1 natt i desember 2023
Svar fra Guest Service Supervisor den 30. des. 2023
Thank you for your feedback, we sincerely apologize if your expectations were not met. We have addressed and resolved all mentioned issues that have negatively impacted your stay to ensure no one will have the same issues and to have a more memorable guest experience. Thank you for choosing to stay with us.

10/10 – Utmerket

Diana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Guest Service Supervisor den 30. des. 2023
Thank you for your feedback, we strive to ensure a memorable guest experience, we hope that we have been able to provide that for you. Thank you for choosing to stay with us and hope to see you again.

6/10 – Grei

David

Reiste med familie
Likte ikke: Personale og service
Bodde her 1 natt i desember 2023
Svar fra Guest Service Supervisor den 30. des. 2023
Thank you for your feedback, we sincerely apologize for any inconvenience that have negatively impacted your stay. We have addressed mention issues and resolved them immediately. Thank you for choosing to stay with us!

8/10 – Bra

Danny A

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location. The only small complaint was the lack of in room coffee and bottled water.
Bodde her 5 netter i desember 2023
Svar fra Guest Service Supervisor den 30. des. 2023
Thank you for your feedback. We sincerely apologize for the inconvenience. We are happy to oblige any additional amenities upon request to assure a positive guest experience. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 – Utmerket

Clara

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stayed for the night.
Great service starting with the valet, front desk person was friendly and the bartender was amazing.
Bodde her 1 natt i desember 2023
Svar fra Guest Service Supervisor den 30. des. 2023
thank you for your feedback. We strive to ensure a memorable guest experience; we are honored to see we have provided that for you. Hope to see you again in the near future.

6/10 – Grei

Lindsay

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Bodde her 1 natt i desember 2023
Svar fra Guest Service Supervisor den 1. jan. 2024
Thank you for your feedback.

4/10 – Dårlig

Richard

Bodde her 1 natt i desember 2023
Svar fra Guest Service Supervisor den 18. jan. 2024
Resonse has been given to guest

10/10 – Utmerket

Amanda

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Guest Service Supervisor den 1. jan. 2024
Thank you for your feedback. We strive to offer a memorable guest experience; we are honored to see we have provided that for you.