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Anmeldelser av SureStay Plus Hotel by Best Western Mesquite

2.5 out of 5
SureStay Plus Hotel by Best Western Mesquite
2100 N Belt Line Rd, Mesquite, TX

Anmeldelser

7,2

Bra

Rangering på 10 − Utmerket. 321 av totalt 939 anmeldelser." "
Rangering på 8 − Bra. 250 av totalt 939 anmeldelser." "
Rangering på 6 − Grei. 127 av totalt 939 anmeldelser." "
Rangering på 4 − Dårlig. 103 av totalt 939 anmeldelser." "
Rangering på 2 − Forferdelig. 138 av totalt 939 anmeldelser." "

7,6/10

Renhold

7,8/10

Personale og service

6,2/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

6,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Niya

Reiste med familie og små barn
Everything was great. The only thing is the blonde chick at the desk is a real stick in the mud. They should find someone with some sort of personality to work the front desk.
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Travis

Reiste med familie og små barn, Reiste med familie
Likte: Personale og service og fasiliteter
Just sheeta onnthe bed. The second night i woke up with bites all over my ankles
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Brandon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ehhhh
Bodde her 3 netter i april 2024

2/10 – Forferdelig

Lemarcus

Likte ikke: Renhold og personale og service
Room was not clean stuff in room didn't work
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Timothy

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking area and area outside the facility was dirty--trash spread around that needed to be picked up but had not been for quite some time. Interior was okay but needed updated . . even the large clock on the wall at the check-in area was 2 hours behind. In the middle of the night, something or someone created a mini-flood that soaked the carpet in the first floor hallway and the water went under the doors and walls into some of the rooms. My bathroom had standing water this morning and carpet inside the door area was wet. Management was aware but I made sure to speak with the person at the check-in counter when I was checking out to make sure they knew there was standing water on the bathroom floor in my room so that someone didn't go in, slip and fall. I was surprised that the facility was listed with a 3 star rating.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Peter

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Wanted to charge me 25 dollars to check in 30 minutes early so I drove around and came back
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Brandon

Bodde her 2 netter i mai 2024

6/10 – Grei

Sarah

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Really the only complaint we had was the bathtub had not been thoroughly cleaned. When my husband got in the shower, there was a used washcloth hanging over the shower curtain rod from the previous guest. After that I felt like the whole place was dirty. The continental breakfast wasn’t the best either. Half the stuff didn’t work or they were out of and we were there at 7:30 after it opened at 7. The hot tub jets were working but the water was cold. I would not stay here again.
Bodde her 1 natt i mai 2024

8/10 – Bra

Reggie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 3 netter i april 2024

6/10 – Grei

Flaco

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Decent for the price
Bodde her 1 natt i mai 2024

8/10 – Bra

Brandon

Bodde her 7 netter i april 2024

6/10 – Grei

Megan

Forretningsreisende
Likte ikke: Personale og service
On the bed, only one thin bed sheet was provided. The pictures on the website show a full hot breakfast…this is a lie, only eggs are provided. Customer service is lacking…not very friendly. I won’t be coming back.
Bodde her 1 natt i april 2024

8/10 – Bra

david

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good stao
Bodde her 1 natt i januar 2024

6/10 – Grei

John

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
It depends which room you get. We cycled through three rooms; only the last one was decent. The bright spot was the housekeeping staff, who worked hard to help us. The first room they gave us was uninhabitable. It wasn't made up, it was musty, there was floor-drying equipment in the entryway, and some fixtures were dismantled. We got a different room right away. (The night front desk person isn't a super friendly person, btw.) The 2nd room, which we stayed in for one night, was bad. The A/C didn't work (so we were too hot), we found and killed a cockroach, it was noisy, the tile on the bathroom floor was cracked and loose, the carpet was stained, and there were no extra chairs. It didn't have the sofabed we reserved. The 3rd room, which we stayed in for two nights, was good. If this had been the room we got in the first place, I would've said this was a fine hotel. We got this room because we asked for some chairs for the 2nd room, and after describing our problems, the housekeeper immediately said we should move. The day manager was polite enough, but one ding against him is that he said the new room would be ready in 20m, so we hung around; but it took an hour to get ready. We'd have done it differently if we'd known. Last ding: The breakfast is supposed to go until 9:00, but they run out of food by 8:30 and pack up then, instead of putting out more food. So, they tried to make it right and 2 of 3 nights were good. -2 stars for that first night and missing breakfast.
Bodde her 3 netter i april 2024

2/10 – Forferdelig

Christopher

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Unbelievably bad service and dilapidated room. Started by asked if we could leave our bags at the bag check. They said they didn't have one (I've never stayed at a hotel that does not). At the room once we checked in, discovered cracked tiles in the bathroom, a badly dripping tub with two long, dark hairs plastered in the tub. Black mold smeared on the bathroom wall. Microwave had a missing knob. The sofa bed had a dirty, torn up pink Disney Princess sheet on it. None of the beds had blankets/comforters. Just sheets. Called down to see if they had blankets and clean sheets for the sofa bed. They said, "Yeah" and said nothing else. I responded, "So do I have to come down and get them?" The response was, "Yeah." And that was it. The three blankets were all different. The pillows too were gross and filled with gray fluffy stuff and were also all different. I think management gets their sheets, blankets, and pillows from Goodwill. The blankets were just worn down throws - like you might keep on the couch - not on your bed. But it gets worse: there was a thunderstorm our second night there and the water just POURED in through cracks in the paint above the AC unit. I called and said I needed towels and they told me I could come get them. They seemed unconcerned about the leak. The "breakfast" was awful. Gross eggs and inedible sausage one day. No milk, butter, and only 1 of 3 cereals available. Staff just said they wouldn't have any more, despite being out the day before too. Awful
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Sean Paul

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Before choosing a motel, think twice before booking this property. The staff is terrible, they just want to charge you again, so they don’t have to pay Expedia fees. They refused to look at my receipt and insulted me and my wife with vulgarities. Expedia confirmed booking was accepted and still did nothing. Think twice. Threatened to throw us out of motel…
Bodde her 1 natt i april 2024

4/10 – Dårlig

Kensis

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Dennis

Bodde her 3 netter i mars 2024

8/10 – Bra

Dennis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024

6/10 – Grei

Jacinta

Reiste med familie
Likte: Fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The manager is not friendly.
Bodde her 10 netter i mars 2024

8/10 – Bra

Dennis

Bodde her 7 netter i mars 2024

2/10 – Forferdelig

Samuel

The manager wouldn't refund my money or cancel after asking staff before check in hours
Bodde her 5 netter i mars 2024
Svar fra Bianca den 20. mars 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 – Dårlig

Darrell

Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Out dated and not clean , breakfast selection was not what we expected
Bodde her 2 netter i mars 2024

6/10 – Grei

Caleb

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Didn’t get covers with room
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Staci

Likte ikke: Personale og service
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Shaylan

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Muhammad

Likte: Fasiliteter
Best place
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Saul

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was great
Bodde her 2 netter i februar 2024

6/10 – Grei

Lensie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

10/10 – Utmerket

latoya

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean an friendly hotel, love the location just wished that they be more up to par with breakfast it was some mornings where I would go down an there's nothing prepared or they ran out.
Bodde her 7 netter i februar 2024

10/10 – Utmerket

latoya

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like that the property was conveniently located near the highways & within miles of shopping area...
Bodde her 7 netter i februar 2024

2/10 – Forferdelig

Breshae

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hardly any lights worked , room windows broke , front desk disrespectful
Bodde her 1 natt i februar 2024

4/10 – Dårlig

Robert

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Not satisfied
I was charged a deposit that was not refunded when i checked out. The room had waffle syrup on the nightstand. The hotel reeked of marijuana.
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

danielle

Likte ikke: Renhold og personale og service
Unfortunately, we didn't read the reviews and learn of the insect infestation until it was too late
Bodde her 3 netter i februar 2024

8/10 – Bra

Dennis

It met our needs for our stay. The toilet seat was broken, which we told the front desk after our first night. It was not ever repaired. For the cost and our needs, it was fine. We were grateful for the comfortable bed. The reviews that told us there weren't any blankets gave us the heads up to bring our own, which was needed.
Bodde her 5 netter i februar 2024

4/10 – Dårlig

Latonia

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Didn’t have blankets had to sleep with only a sheet
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Lamarcus

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The location was more than enough
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Joshua

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I paid for two rooms by accident the lady wouldnt refund my money its bulshut
Bodde her 2 netter i februar 2024

2/10 – Forferdelig

Steven

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

6/10 – Grei

Randall

Reiste med familie
Likte: Personale og service og fasiliteter
.
Bodde her 2 netter i januar 2024

4/10 – Dårlig

Angelica

Likte: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024

8/10 – Bra

Willie

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Rush

Forretningsreisende, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Rush

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

6/10 – Grei

Robin

Reiste med familie
Likte: Renhold
Likte ikke: Romkomfort
Comfort
Hotel was clean. No blankets were on the beds--just sheets. pillows were worn out and uncomfortable.
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Tevin og Mesquite

Bodde her 4 netter i januar 2024

4/10 – Dårlig

Christopher

Bodde her 7 netter i januar 2024

4/10 – Dårlig

Ovidio

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quick trip to Dallas
Went on a short family trip and booked a night, lights did not have bulbs and no tv remote. Got remote from front desk but did not work so noticed tv not plugged in or cable, plugged in and had to turn tv on manually but no signal. Found dirty towels in bathroom and open cookie package on bed headboard. Blood stains on carpet from bed to bathroom, will not use again
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

KsK

Bodde her 1 natt i januar 2024