Dear Ms. MARONG,,We’re so happy to hear you had a great experience at Terrou-Bi Resort. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to welcome you again soon.Sincerely,Gnani BAFFIGuest Relations Manager

Dear Elaine,We are truly grateful for your kind words regarding your recent stay at Hotel Terrou-Bi. It brings us immense joy to know that we were able to meet your expectations and provide you with a positive experience. Your feedback serves as a wonderful source of motivation for our team, who works diligently to ensure each guest has a memorable stay. Your support and trust mean a great deal to us. We eagerly anticipate the chance to welcome you back in the near future. Thank you for choosing Hotel Terrou-Bi.Sincerely,The quality department

Dear Ahdehroh, We thank you for your positive notation. What a fantastic way to start our day! Hope to welcome you again soon.

Dear Annette,Your review made our day ! Thank you for taking the time to share your experience at Terrou-Bi with us.See you soon,

Chère Marie,Quel plaisir de lire votre retour d'expérience au Terrou-Bi.Nous sommes ravis que votre séjour fût agréable et avons hâte de vous accueillir de nouveau.A bientôt !

Cher Kevin,Merci d'avoir pris le temps de noter notre Resort Terrou-Bi et pour cette superbe note.Nous sommes heureux de vous compter parmi nos clients.Au plaisir,

Dear Simon,Thank you for this wonderful feedback !It’s great to hear that you had a positive experience at Terrou-Bi Resort. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.We hope to welcome you again soon.

Good day,We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

Dear Charles,We’re so happy to hear you had a great experience at Terrou-Bi Resort. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thank you again, and we hope to welcome you again soon.Sincerely,

Good day, We thank you for your positive notation. What a fantastic way to start our week/day! We hope to welcome you again soon.

Dear Abdoul Khadir,We’re so happy to hear you had a great experience at Terrou-Bi Resort. Your review made our day! Our whole team works very hard to keep our guests happy, but we can only do it thanks to amazing guests like you. Thanks again, and we hope to welcome you again soon.Sincerely,

I apologize on behalf of everyone at Terrou-Bi. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Good day,Thank you for taking the time to share your experience with us.It was great to hear that you enjoyed the place and pina colada too :). We really appreciate your detailed review. Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and the mistake with the clocks. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon!

Dear Deby,Thank you for sharing your feedback with us. We were happy to count you among us at Terrou-Bi.We hope to see you soon !

Cher Jean, Merci de nous faire part de vos commentaires. Nous sommes navrés que votre expérience n'ait pas répondu à vos attentes et aimerions savoir pourquoi. Nous osons penser qu'il s'agissait d'un cas exceptionnel et nous vous assurons que nous ferons mieux à l'avenir.N'hésitez pas à nous contacter pour nous faire part de tout autre commentaire, préoccupation ou suggestion. Nous serions ravis de vous montrer nos améliorations si vous nous donnez une autre chance.

Cher Muhammet,Nous sommes ravis que votre expérience au Terou-Bi fût agréable.Nous avons hâte de vous revoir.

Dear Khady,I apologize on behalf of everyone at Terrou-Bi. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.

Chère Eve,Nous vous remercions d'avoir pris le temps de noter notre établissement.Nous espérons vous accueillir à nouveau bientôt.Sincèrement,Gnani BAFFIResponsable Relation à la clientèle

Cher Olanrewaju,Nous vous remercions d'avoir pris le temps de partager votre avis sur votre récent séjour parmi nous.Nous sommes ravis que l'expérience fut positive et agréable.A bientôt au Terrou-Bi !Gnani BAFFIResponsable Relation Client

Bonjour Monsieur MOUNIR,Nous vous remercions pour votre note positive et espérons vous accueillir à nouveau.Cordialement,Awa DIARRA Chargée de la Relation Client

Dear Mamadou,Thank you for taking the time to share your experience with us. We understand your frustration with the tourist tax. Your feedback is valuable to us, and we take your feedback very seriously. However, we would like to clarify that the tourist tax is a legal obligation imposed by the State of Senegal and collected by its tax services.It is intended to support the development and promotion of tourism in the country. However, we take note of your concerns about how this was communicated.We are disappointed to hear that you do not wish to return to our establishment. We want to assure you that we make every effort to improve our services and ensure that every customer feels welcome and satisfied. Your satisfaction is our priority.We hope you will give us another chance in the future.Again, we thank you for your feedback, and we hope have the opportunity to welcome you again in the future.SincerelyAwa DIARRAGuest Relations

Bonjour Djina,Nous sommes très reconnaissants que vous ayez pris le temps de nous faire part de vos commentaires. C'est un plaisir pour nous de servir des clients comme vous. Passez une excellente journée & à bientôt !

Dear Taha, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

Chère Kathleen,Nous vous remercions pour votre note positive. Au plaisir de vous accueillir à nouveau !

Dear Sophia,We are sorry that your experience at Terrou-Bi didn’t quite match your expectations. Keeping our guests happy is our number one priority and I’d like to ask you for another chance to retain your custom.Sincerely,

Hello Fanna,It was great to hear that you enjoyed your stay with us. We really appreciate your detailed review and the fact that you appreciate our staff. Thank you also for your feedback highlighting where we can do better. We appreciate hearing about your experience and your thoughts about the breakfast. Your comments are really helpful in highlighting opportunities to improve our service even further and your recommendations are being addressed internally. We hope to welcome you back again soon!

Dear Emmanuel,Thank you for your review!You made our day.We hope to welcome you again soon.

Bonjour Mr & Mme RALPH,Une fois de plus nous sommes sincèrement désolés pour cette malencontreuse perte.Comme vous le savez et avez vu avec notre responsable du service de sécurité, nous sommes légalement tenus de suivre des procédures strictes.Aussi nous avons pris les dispositions nécessaires afin de vous accompagner dans toutes les démarches.Nous restons à votre entière disposition pour tout accompagnement complémentaire.

Dear Jonathan,What a pleasure to read your comment and learn that you enjoyed your stay with us.You made our day!We hope to welcome you again very soon.

Bonjour Bruno,Nous vous souhaitons une excellente année 2023 !Merci d'avoir pris le temps de partager avec nous votre expérience client.Nous sommes ravis que les équipes vous aient conquises, et sommes fiers de vous compter parmis nos clients.A bientot au Terrou-Bi !

Dear Taha, We thank you for your positive notation. What a fantastic way to start the year! Hope to welcome you again soon.

Hello Vance,What a wonderful mark!We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve guests like you. Have a wonderful day!

Bonjour,Tout d'abord je tiens à vous présenter mes sincères excuses au nom de toute l'équipe du Resort Terrou-Bi. Sachez que cette attitude était inacceptable mais exceptionnelle. Comme vous pouvez le constater dans d'autres commentaires, nous sommes connus pour notre sens de l'accueil et notre souci du bien-être de nos clients. Nous ne pouvons pas réparer le passé mais vous avez mon engagement personnel à améliorer la façon dont notre équipe sert chaque client. Nous espérons avoir le plaisir de vous accueillir de nouveau bientot !

Dear Demir, Thank you so much for your positive feedback! We’re thrilled to hear you enjoyed our place. Thanks again for your kind notation and for being a fantastic customer.

Chere Marine,Ce fut un plaisir pour nous d'accueillir de nouveau votre famille !Nous vous remercions pour cet agréable commentaire, qui fera le bonheur des équipes du Terrou-Bi !Nous prenons également en considération votre remarque relative au coût du petit-déjeuner, et cela fera l'objet d'une réflexion avec les équipes !Nous avons hâte de vous accueillir à nouveau !

Bonjour,Nous sommes ravis d'apprendre que vous avez apprécié votre séjour parmi nous et vous remercions d'avoir pris le temps de partager votre expérience. Nous vous remercions également pour vos commentaires soulignant les points que nous pouvons améliorer, ils sont très utiles pour faire encore évoluer notre service et vos recommandations sont bien prises en compte.Nous espérons vous accueillir à nouveau bientôt !

Cher Jean-François, Nous vous remercions pour cette note très positive. Quelle fantastique façon de finir notre semaine ! Au plaisir de vous accueillir à nouveau au Terrou-Bi !

Dear Aissatou, Thank you very much for your comment following your recent stay at Terrou Bi Resort. It is a real pleasure to read your feedback! Please allow me to share your compliments to our entire staff. We hope to have the pleasure of seeing you again very soon! Sincerely, Ferdinand MBRA, Front Office Manager

Dear Saletha, We deeply thank you for sharing your experience, it means a lot to us. Your satisfaction is our greatest motivation! We look forward to welcoming you back to our resort. King regards, Christophe MAFFEI, Hotel manager

Dear Guest, Many thanks for your comment. We hope to welcome you again very soon.

Cher Oscar, Nous vous remercions pour votre note positive. Quelle façon fantastique de commencer notre journée ! Au plaisir de vous accueillir à nouveau.

Dear Abdallah, Thank you for sharing your feedback. I apologize that we were not able to complete the decoration you wanted. Thank you for your kind comment regarding Malal, we will share your feedback with him. I hope we will have the chance to welcome you again very soon.

Dear Christopher, Thank you for taking the time to share your experience at Terrou-Bi Resort. We are happy to see that you enjoyed the beach, the pool and our quality service. We take your comments seriously and implement all actions needed to improve our guest service. We hope to welcome you soon and show you our improvements. Very sincerely,

Dear Guest, We are very sorry to read your comment and to see that you did not fully enjoy your stay with us. Please be assured that we are constantly training our staff to keep our rooms impeccably clean. We would also like to thank you for sharing your culinary experience and we are delighted to have met your expectations. We are sorry for the inconvenience you experienced and will try to make your experience a success the next time you visit. Sincerely,

Cher Monsieur / Madame Nous vous remercions pour cette note à la suite de votre séjour et espérons vous revoir bientôt.