Dear guest, Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. Please accept our apologies regarding the room service attention, we will focus in order to improve this service!!! We are looking forward to see you soon again. Best regards, Jorge Lazo General Manager Union Hotel Cusco

Dear guest, Good morning, thanks for your comments and we are waiting in a future in Esplendor Cusco. Best Regards, Alexandra Guibovich Comercial Assistant

Estimado Francisco,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

Dear Michel,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Lorie-Ann,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to read that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Benjamin,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be nice, with friendly and helpful staff, and in a convenient location. It's always rewarding to know that our efforts to provide excellent service and amenities are appreciated.We apologize for any discomfort caused by the lack of air conditioning in your room. While Cusco generally experiences cooler temperatures, we understand that individual preferences vary, and we regret that we couldn't provide a cooler environment for you. Your feedback regarding the cleanliness of the floor is also noted, and we will certainly investigate this matter further to ensure our cleaning standards are up to par.We're thrilled to hear that you enjoyed the presence of our baby Alpaca! They truly are a special addition to our hotel, and we're glad they made your stay memorable.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Kimberly,Thank you for taking the time to share your recent experience at Union Hotel Cusco.We are more than happy to know that you can enjoy our property and the staff service as well, it warms our hearts to know that you appreciated the charming courtyard where our delightful alpaca Kiki resides. We're delighted that you had the opportunity to interact with our furry friend and enjoy the nightly music shows that we offer every days.Also we are happy to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words, specially Regina and Graciela from our front desk team. On the other hand we also appreciate your comments about our assisted buffet breakfast where we offer many options such as French toast, waffles, pancakes, scrambled eggs, omelettes, among other varied and gluten-free options, as well as about the turn-down service provided every afternoon where we leave hot water bottles, thermos with an infusion of natural herbs, truffles and a thank you card for choosing us.Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Augusto,Thank you for bringing your concerns to our attention. We take matters such as lost items very seriously, and I'm surprised to hear about the alleged missing money as it was not reported during your stay. We have robust lost and found policies in place, and had we been informed, we would have taken immediate action to assist you.Regarding the issues with the bathrooms, safety is paramount to us, and we strive to maintain a secure environment for all our guests. We will certainly address the humidity and flooring concerns promptly to ensure a safer experience for everyone. Additionally, we apologize for any inconvenience caused by the absence of a feet towel. Your feedback is invaluable in helping us improve our facilities.Regarding the malfunctioning amenities in your room, such as the TV control, hairdryer, and fridge, we apologize for the inconvenience this caused during your stay. Please know that we are committed to ensuring all our amenities are in proper working order, and we will address these issues immediately.I regret that you did not bring these matters to our attention during your stay, as we always strive to provide prompt solutions to any issues our guests may encounter. Had we been made aware, we would have been more than happy to offer alternative accommodations or amenities to meet your needs.Jorge LazoGeneral managerUnion Hotel Cusco

Dear Satoru,Thank you for taking the time to share your comments. Your score caught my attention since you didnt have reported anything at the hotel, please be so kind to give us more informationThank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Kristin,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have good a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Agnes,Thank you for choosing to stay with us and for taking the time to share your feedback. We are thrilled to hear that you enjoyed the complimentary cooking class featuring trout ceviche and the cocktail tutorial for our signature drink, Pisco Sour. It's wonderful to know that you appreciated the live music in the courtyard and found Peter's performance enjoyable. We will be sure to pass along your kind words to Carlota and Nilda for their assistance during the class.We sincerely apologize for the cleanliness issues you experienced in your room. Please rest assured that we have addressed this with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we regret any discomfort caused by the lack of air conditioning and ventilation in your room. We understand the importance of a comfortable stay and will explore options to improve the cooling system in our rooms.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Estimada Andrea,En nombre de todo el equipo del hotel, me gustaría ofrecer nuestras más sinceras disculpas por la experiencia que tuvo durante su reciente estancia con nosotros. Lamentamos profundamente los inconvenientes que surgieron, especialmente con respecto a la asignación de su habitación y los problemas de ventilación y ruido que experimentó.Es decepcionante escuchar que no pudimos cumplir con sus expectativas desde el principio y que la situación se vio agravada por la falta de opciones alternativas de habitación. Entendemos lo importante que es para nuestros huéspedes descansar cómodamente después de un largo viaje, y lamento que no hayamos podido brindarle esa experiencia.Nos tomamos muy en serio sus comentarios y hemos compartido sus preocupaciones con nuestros equipos de mantenimiento y recepción para abordar de inmediato las áreas problemáticas que mencionó, como la gotera en la regadera y el ruido de la tubería. También apreciamos sus palabras sobre el desayuno y la atención del personal; nos alegra saber que pudieron disfrutar de esos aspectos de su estancia.SinceramenteJorge LazoGerente GeneralUnion Hotel Cusco

Dear Ann,,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Sarah,Thank you for taking the time to share your recent experience at Union Hotel Cusco.We are more than happy to know that you can enjoy our property and the staff service as well, it warms our hearts to know that you appreciated the charming courtyard where our delightful alpaca Kiki resides. We're delighted that you had the opportunity to interact with our furry friend.Also we are happy to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words.Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Martin,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Gelvis,Thank you for your kind words about our baby Alpaca! We adore having him here to delight our guests. Rest assured, we prioritize his well-being and ensure he has ample grazing time in the fields to frolic and thrive. Your concern is duly noted, and we appreciate your support for our furry friend's welfare.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Estimado Roland,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

Dear Mr. Hoi,We noticed that you gave us a low rating in your feedback, and this caught my attention. I would like to kindly ask you to provide us with more details, as you did not mention anything during your stay. I will be awaiting your communication.Best regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

Estimado Jose,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

Dear Brandon,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

Estimada Andrea,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

Dear Nora,Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our charming patio for pre-dinner drinks and relaxation after your excursions. It's wonderful to know that you found our dining options, including breakfast and dinner, to your satisfaction. Our location near the market and just a short distance from Plaza de Armas is indeed convenient for our guests.We apologize for any inconvenience caused by noise in your room and the limited space for storing your belongings. Your comments are valuable to us, and we'll certainly take them into consideration as we strive to enhance our guests' experiences. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Brandon,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Vanesaa,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Haoran,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Gualberto,I sincerely apologize for any discomfort you experienced due to the lack of air conditioning in your room. Our aim is always to provide a comfortable and enjoyable stay for all our guests. We understand the importance of a cool and relaxing environment, especially during warmer nights. Your feedback is invaluable to us, and I assure you that we will address this issue promptly to ensure a more pleasant experience for future stays. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Jamie,Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Graciela, Juan and Fernando from our front desk team who will be more tan glad to hearing from you.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Jaime,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Osvaldo,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Jaime,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Kosal,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Haoran,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Karen,I greatly appreciate your feedback regarding your recent stay with us. I'm delighted to hear that you enjoyed our prime location, close proximity to San Pedro Market, and the excellent food we offer. Creating a delightful ambiance for our guests is always a top priority, so I'm thrilled that you found it to your liking.However, I'm disappointed to learn about the issues you encountered with the lack of face cloths and the malfunctioning electrical outlets, particularly with the blow dryer. Please accept my sincere apologies for any inconvenience this may have caused you. Rest assured, I will personally address these matters with our housekeeping and maintenance teams to ensure they are rectified promptly.Thank you once again for bringing these concerns to our attention. Your feedback is invaluable to us as we continuously strive to enhance our guests' experience.Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Osvaldo,Thank you for staying at Union Hotel Cusco. It's good to know that you could enjoy your stay at the hotel and enjoy the atmosphere of its surroundings as well. We are looking forward to see you soon again.Kind regards,Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Diana, Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Veronica, Graciela, Roy, Yulissa and Cesar from our staff.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco

Dear Alejandro,Thank you for taking the time to share your comments. We are really sorry about you have experienced with noise in the room I wish you had advised us about this issue while you stayed in our property in order to offer you other alternatives that may have fit your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco

Estimado Alejandro,Gracias por compartir sus comentarios, nos complace mucho saber que disfruto su estadía, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

Dear Lizzette,Thank you for taking the time to share your recent experience at Union Hotel Cusco.One of our key priorities is to provide the highest level of friendly and courteous service. while it was a pleasure having you here as our guest, we are more than glad to know that you have a perfect stay with us.We take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued guest, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service, specially with Graciela from our front desk team who will be more tan glad to hearing from you.Thank you for staying at Union Hotel Cusco and we hope you choose to stay with us again whenever your travel needs bring you back to Cusco. Jorge LazoGeneral ManagerUnion Hotel Cusco

Estimada Ivette,Gracias por compartir sus comentarios sobre su reciente estadía con nosotros, nos complace mucho saber que superamos sus expectativas y que disfruto de nuestras instalaciones, así como de la calidez y servicio de nuestro personal en especial Yulissa y Vaneza de restaurante, quienes así como el resto de nuestro equipo están enfocadas en brindar un servicio excepcional a todos nuestros huéspedes.Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada día; esperamos que pueda volver a visitarnos pronto y pueda recomendarnos también. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

Dear Greg,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a good stay at the hotel. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Estimada Carol,Gracias por compartir sus comentarios, nos complace mucho saber que hemos logrado superar sus expectativas, tenga por seguro que compartiremos sus comentarios con el resto del equipo.Una vez más, gracias por sus comentarios, estos nos incentivan a seguir mejorando cada vez más; esperamos que pueda volver a visitarnos pronto. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

Dear Gary,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Lydia,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Estimada Cinthya,Gracias por compartir sus comentarios sobre su reciente estadía, nos complace mucho saber que disfruto de nuestra ubicación e instalaciones, por ser céntrica estamos cerca a la Plaza de Armas y a algunos atractivos turísticos como el Arco de Santa Clara, Mercado de San Pedro, entre otros. Gracias una vez más por sus comentarios, estos nos incentivan a seguir mejorando cada día; esperamos que pueda volver a visitarnos pronto y pueda recomendarnos también. Sinceramente,Jorge LazoGerente GeneralUnion Hotel Cusco

Dear Mark,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to read that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to hear your words, specially Cesar from our restaurant desk team.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Linda,Thank you very much for choosing Union Hotel Cusco!!!We are more than glad to know that you have had a perfect stay at the hotel and also we are pleased to know that we have managed to exceed your expectations. It is a great motivation for us and all the staff will be happy to read your score.We expect to see you again soon.Kind regardsJorge LazoGeneral ManagerUnion Hotel Cusco

Dear Ellen,Thank you for taking the time to share your feedback with us. I'm truly sorry to hear that your experience fell short of your expectations due to the condition of your room. It's disheartening to learn that your stay with us was marred by these issues.I want to assure you that providing our guests with a comfortable and enjoyable stay is our top priority, and we take your comments seriously. However, I must express my regret that you did not bring these concerns to our attention during your stay. Had we been made aware of the issues you encountered, we would have been more than happy to offer you an alternative room or find a suitable solution to ensure your satisfaction.We understand the importance of accurate representation and strive to provide our guests with the best possible experience. Rest assured, we will investigate the discrepancies between the room you booked and the one you received to prevent similar occurrences in the future.Please rest assured that your comments have been shared with the team in an effort to improve our overall experience. Thank you for your preference and we hope to serve you again whenever your travels bring you back to Cusco. Sincerely,Jorge LazoGeneral ManagerUnion Hotel Cusco