Kjære gjest: det er svært viktig for oss å vite hvordan de følte på hotellet vårt, vi setter stor pris på den tid som gir oss til å gi oss din milde kommentar La oss håpe at på et øyeblikk kan de gå tilbake til vår vakre by med mye smaks vil vi venter. Hjertelig / Gustavo Parada /

Dear LuisI am glad to know that you received good service. Was there anything in particular that impressed you or made you enjoy the experience? Thank you for sharing your comment.Kind regardsIvan PerezManager

Dear ZairaI am glad that you received excellent service during your stay. Exceptional service can truly make an experience memorable and enjoyable. If you need any other recommendations or help in the future, please don't hesitate to ask. I hope you have more wonderful experiences like this in the future!Kind regardsIvan PerezManager

Dear DaleI am glad to know that your stay has been very comfortable and satisfactory overall. Friendly and helpful staff can make a big difference in your lodging experience. If you need any other recommendations or help during your stay, do not hesitate to ask. Enjoy the rest of your time at the hotel!Kind regardsIvan PerezManager

Dear JasonIt sounds like you had a generally positive experience, thank you very much for your comment regarding the mattresses, they are details that help us improve our service.Kind regardsIvan PerezManager

Dear AnnetteIt sounds like your experience at the hotel was truly exceptional and that the staff left a lasting impression on you with their friendliness. It's wonderful when a hotel not only meets, but exceeds your expectations and makes you feel truly welcome and valued. I'm sure the hotel team would appreciate your kind words. Is there anything in particular they did during your stay that particularly impressed you with their kindness?Kind regardsIvan PerezManager

Dear SalomeSounds like a wonderful experience at the Sonesta Hotel in Cusco. It's great to hear that you enjoyed the cleanliness, friendliness of the staff, and convenience of the location. Also, it's great that the hotel was flexible with the check-out time to accommodate your needs. It sounds like you have found a place you would definitely like to return to on your next trip to Cusco. I hope your next stay is just as lovely!Kind regardsIvan PerezManager

Dear RaffaellaIt is great to hear that your experience at Hotel Sonesta was so positive thanks to the incredibly friendly, attentive and helpful staff. Recommending a hotel with such enthusiasm is one of the best compliments you can give, as it shows that they truly left a lasting impression on you. Without a doubt, these types of comments are very valuable both for the hotel and for other travelers who are considering staying there. I hope to come back soonKind regardsIvan PerezManager

Estimado JavierQué maravilloso que la amabilidad del personal haya sido lo más destacado de su experiencia en el hotel. La actitud amigable y servicial puede realmente hacer que una estancia sea especial. Sus comentarios referentes al roomservice son valiosos para nosotros, ya que nos brindan la oportunidad de mejorar y garantizar una experiencia de alta calidad para nuestros huéspedes en todos los aspectos. ¿Hay algo más que te gustaría resaltar sobre tu estancia?Saludos CordialesIvan PerezGerente

Dear AshfaqThat sounds great! Good food at a reasonable price is always a plus point in any stay. It seems that the hotel not only offers comfort and a convenient location, but also a culinary option that complements the experience.I hope I can return soon.Kind regardsIvan Perez

Dear DonThank you for your kind words! We are very happy to know that you enjoyed your stay at our hotel and that our location met your expectations.At Sonesta Hotel we strive to provide our guests with an exceptional experience, and it is gratifying to know that we achieved this with you.We hope to have the pleasure of welcoming you again in the future and continue offering you an unforgettable stay in our excellent location.Thank you for choosing us and for your trust!Kind regardsIvan PerezManager

Dear VinayaWhat wonderful comments! It fills us with joy to know that you enjoyed your stay at our hotel and that we met your expectations in all aspects.It's great to know that you found our facilities nice and clean, and that you felt safe with our location close to the central square. Additionally, we are proud to know that our guest service was incredible and that both the room service and breakfast options exceeded your expectations.We greatly appreciate your recommendation for all families. We strive to offer an exceptional experience to all our guests, and comments like yours motivate us to continue improving and providing high-quality service.We hope to have the pleasure of welcoming you again in the future and to continue being your choice of accommodation in our city.Thank you for your kind words and for recommending us!Kind regardsIvan PerezManager

Dear AnthonyI'm glad to hear that your experience there was positive and that you consider it a great place. If you have any more details or specific comments you would like to share about your experience, I will be happy to hear them and assist you in any way you need. I hope you had a wonderful time!Kind regardsIvan PerezManager

Dear JoeI am glad to know that you really enjoyed your stay at Hotel Sonesta and that you had a positive experience in several aspects:The breakfast was amazing, which is essential for a good start to the day while traveling. Highlight the friendliness of the staff, which is crucial to feeling welcome and cared for during your stay. Positively review the additional food and beverage options, which added value to their dining experience at the hotel.It is great to hear that you had such a pleasant and satisfying experience at the hotel. Thank you for sharing your positive comments! They are sure to help other travelers make informed decisions when choosing their accommodation.Kind regardsIvan PerezManager

Dear AndreaHow great that you enjoyed your stay at the hotel and found its location convenient, especially being close to Wanchak Station. Also, it's great to know that you enjoyed the breakfast and that there were additional options nearby, such as the market and restaurant. A convenient location and nearby food options can definitely enhance the travel experience. I hope you had a wonderful time during your stay in Cusco!Kind regardsIvan PerezManager

Dear TamaritaI am very sorry to hear that you had a bad experience. I thank you for your comment as it helps us review our guest cycle regarding their stay.Kind regardsIvan PerezManager

Estimado JamilMuchas Gracias por su calificación, espero vuelva pronto.Saludos CordialesIvan PerezGerente

Dear JamilWhat a wonderful experience you had at the Sonesta Hotel! It seems that the location of the hotel was perfect for your needs, with its proximity to the train station, restaurants, shops and the main square. It's great to hear that the hotel staff were very helpful and provided excellent customer service, which certainly contributed to a positive experience.The offer of free bottled water in rooms is a nice touch, and the praise for the breakfast buffet for its great selection is excellent. A good breakfast can really make a difference at the start of the day while traveling.Based on your glowing recommendation, it sounds like the Sonesta Hotel is a great choice for anyone visiting the area.Kind regardsIvan PrezManager

Dear CarlosI'm sorry to hear that your experience at the hotel was entirely pleasant. Understandably, these issues affected your comfort and quality of sleep during your stay. We value your feedback and are willing to take steps to improve our guests' experience.Thanks for sharing your experience. Your comments are valuable to both other travelers and the hotel itself, as they can help identify areas for improvement.Kind regardsIvan PerezManager

Dear PatriciaIt is wonderful to hear that your experience at the hotel was so positive, especially in terms of the friendly staff and delicious breakfast. Friendly, attentive treatment from staff can make a big difference to the quality of your stay, and it's great to know that you experienced it during your time at the hotel. In addition, starting the day with an excellent breakfast undoubtedly contributes to an even more pleasant experience. I hope you have the opportunity to enjoy more such rewarding experiences in your future travels!Kind regardsIvan PerezManager

Dear DanielI'm glad to hear that your experience at the hotel was fantastic! It sounds like you enjoyed personalized and attentive service, as well as a convenient location near the sights in Cusco. The combination of good food, attention to detail and help with organizing tours surely made your stay memorable.I hope to come back soonKind regardsIvan PerezManager

Dear BrianIt's great to hear that you found the hotel location convenient and that the staff was friendly during your stay. A convenient location can make exploring the area much easier and make the trip more enjoyable. Additionally, friendly staff treatment can really make a difference to the overall hotel experience.Kind regardsIvan PerezManager

Dear YetundeSounds like a wonderful hotel experience! Enjoying a beautiful view from your room, along with good food and amenities, is definitely a winning combination. Additionally, it's great to hear that the staff was pleasant and attentive during your stay, which further contributed to your positive experience.Kind regardsIvan PerezManager

Dear SU-HSIAA convenient location can be a great asset during a trip. It allows you easy access to local attractions, restaurants and services, making your stay more comfortable and enjoyable. If you have any questions about your trip or need additional recommendations, don't hesitate to ask.Kind regardsIvan PerezManager

Dear AngeliaHow wonderful to hear that your experience with the hotel staff and services was incredible. Enjoying exceptional service and finding impressive breakfast options, available even in the early mornings, adds significant value to your stay. The thoughtfulness and kindness of the staff undoubtedly make the experience even more special.Kind regardsIvan PerezManager

Dear FernandoHow fantastic to hear that your experience at the hotel was excellent in all aspects! From the room and amenities to the courtesy of the staff, cleanliness and security, it seems that the hotel met all your expectations and more. A score of 10/10 definitely reflects an exceptional experience.Thank you for sharing your enthusiastic recommendation. It will certainly help other travelers make informed decisions when choosing a place to stay.Kind regardsIvan PerezManager

Dear SimonI'm sorry that the room didn't have AC, I hope your overall experience wasn't bad.Kind regardsIvan PerezManager

Dear aniekI'm glad to hear that your experience was mostly positive and that you find people amazing. I appreciate you sharing your comments about the reception and the suggestion to offer water there. It is useful to provide this type of feedback to improve services.Also, it's great that the food was great and that you generally enjoyed your stay. If you have more details to share or any additional questions, I'd be happy to help. I hope you have more pleasant stays in the future!Kind regardsIvan PerezManager

Estimado AngelSi menciona la "cercanía al centro de Cuzco", es probable que esté destacando la ventaja de que el alojamiento está ubicado cerca del centro de la ciudad. La proximidad al centro suele ser una característica apreciada por los visitantes, ya que facilita el acceso a lugares de interés, restaurantes y actividades locales.Si tiene alguna pregunta específica sobre la cercanía al centro de Cuzco o si necesitas información adicional sobre su estancia, estaré encantado de ayudarlo. ¡Espero que haya tenido una maravillosa experiencia en Cuzco!Saludos CordialesIvan PerezGerente

Estimado FrancesEs maravilloso saber que su experiencia incluyó una excelente ubicación y un servicio de excelencia. Una ubicación conveniente y un servicio excepcional suelen ser elementos clave para una experiencia de viaje positiva. Si hay más detalles que le gustaría compartir o si tiene alguna pregunta específica, estoy aquí para ayudarlo. ¡Espero que tenga más experiencias igualmente excepcionales en sus futuros viajes!Saludos CordialesIvan PerezGerente

Dear LeighWhat a wonderful experience you have shared. It's great to know that the hotel had a large staff available to attend to all your needs, and especially, that most spoke English, making communication easy. Assistance arranging transportation, dining recommendations, help with activity reservations, and a featured free breakfast buffet are amenities that make a stay even more enjoyable.If there are more details you would like to share or if you have any other questions or comments, I am here to help. I hope your future travels continue to be as positive!Kind regardsIvan PerezManager

Dear ToluIt's great to know that your experience included great staff and that you found the hotel nice. Attentive service and a pleasant environment are key aspects for a pleasant stay. If you have any further comments about your experience or need additional information, I will be happy to help. May you have more trips full of positive moments in the future!Kind regardsIvan PerezManager

Dear JorgeHow fantastic to know that you received the best service and that your experience was so positive that you would definitely consider staying at the same place again if you return to Cusco. Exceptional service often makes the difference in the perception of a stay. If there are more details you would like to share or if you need additional information in the future, please feel free to do so. May you have more amazing experiences on your future travels!Kind regardsIvan PerezManager

Dear ClaudiaThank you very much for your four-star rating, I hope to return soon.Kind regardsIvan PerezManager

Estimado Jose¡Qué maravilloso escuchar que su experiencia incluyó un excelente servicio y un restaurante destacado! La combinación de un buen servicio y una experiencia gastronómica de calidad es clave para una estancia satisfactoria. Si tiene más detalles para compartir o si hay algo más en lo que pueda ayudarlo, no dudes en decírmelo. ¡Espero que tenga más experiencias igualmente excelentes en sus futuros viajes!Saludos CordialesIvan PerezGerente

Dear JosephineI understand, it sounds like the property you stayed in is older and could benefit from an update. Older properties, while they may have charm and character, can sometimes require renovations to keep up with modern guest expectations. I hope your future travels are filled with positive experiences!Kind regardsIvan PerezManager