Hoteller som ligger i Cuenca bysentrum

«Our stay was disappointing due to poor professionalism and lack of basic customer service. Staff were not courteous and often appeared annoyed when we made simple requests. We had to repeatedly ask for pillows, and it took five days to receive a working safe. Basic amenities should not require constant follow-up.The jacuzzi takes about 30 minutes to warm up, yet management never informed us. Staff refused to turn it on in advance and would only activate it if we were standing right next to it, ...

«Room was good. Staff very helpful, friendly.»

«Great place to stay. Clean room, good size room, comfortable beds. The place was clean and very good location. The lady in charge very nice, very good breakfast. I totally recommend the place.»

«Very good breakfast. The location is super close to everything. Highly recommended.»

«Pleasant and helpfull staff. Good value. Good breakfast. Free water and tea. Quiet in the night. Only 5 min walk to the city- center and the market. A short walk to the river.»

«Buena ubicación, el desayuno variado y la atención muy buena. »

«Good for the price, no bellboy »

«Bed was comfortable and room size was good. Breakfast lacked substance, but was varied slightly each day. Portion sizes were small. The 'buffet' was split between two rooms. There is not enough seating at breakfast. I had to wait for people to finish on one occasion.Staff were very friendly and helpful. Hostal has a 'silence after 9pm' policy. However, there are no staff in the hostal from 9pm to enforce it. Downstairs lounge areas are open plan below bedrooms so you can hear conversations at ...

«Excelente »

«El personal de recepción nos dijo que al haber hecho la reservación por Expedia y no directamente en el hotel no los podía dar cobertura de tarifa en ningún parqueadero, al parecer no les gusta ni les conviene trabajar con Expedia, priorizan a los que hacen la reserva por canal directo, nos quisieron dar una habitación que parecía una bodega adaptada, sin ventilación y húmeda, con una puerta de 1,20 mts de altura, los baños son muy mal ventilados y sucios »

«Habitación sin ningún tipo de ventilación natural, la comida del rooftop MUY mala y me obligaron a pagar por la comida que no pude terminar de comer y la propina »

«Muy bueno»

«Todo bien»

«Great location and can not say enough positives about the staff. Because it is a little dated, there has been a little setting causing all the doors to the rooms to bind and therefore, very noisy. Easy solution is to take the doors off the hinges and sand them down so they close easily without force. The noise definitely will wake you up when your neighbors are going or coming or when you are exiting. »