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Anmeldelser av Coco Reef Resort and Spa

4 out of 5
Coco Reef Resort and Spa
Coconut Bay, Crown Point, Tobago

Anmeldelser

7,0

Bra

Rangering på 10 − Utmerket. 76 av totalt 390 anmeldelser." "
Rangering på 8 − Bra. 140 av totalt 390 anmeldelser." "
Rangering på 6 − Grei. 95 av totalt 390 anmeldelser." "
Rangering på 4 − Dårlig. 47 av totalt 390 anmeldelser." "
Rangering på 2 − Forferdelig. 32 av totalt 390 anmeldelser." "

7,4/10

Renhold

7,2/10

Personale og service

6,8/10

Fasiliteter

6,6/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Verifisert reisende

Bodde her 2 netter i september 2019
Svar fra Management & Staff of Coco Reef Resort and Spa den 1. okt. 2019
Thank you for your review. We are sorry that your experience resulted in a low rating and welcome your contact with more details on how we may improve.

8/10 – Bra

Jeanin

Likte: Renhold
Best beliggenhet
Det som gjelder for dette hotellet er beliggenhet, beliggenhet, beliggenhet. Antall stjerner har ingenting med norsk standard å gjøre, så ikke forvent samme kvalitet. Det er andre gangen vi bor der og dessverre hadde det ikke skjedd så mye med verken personalet eller internettet. Servicen er så som så og dekning finner du innenfor 2 meters radius fra resepsjonen. Når du betaler SÅÅ mye penger, så er det litt synd og litt ødeleggende. MEN - "because they can" så blir det heller ikke noe bedre. De vet de får gjester og stiller strenge krav ved bestilling. Helt klart hotellet med best beliggenhet på hele øya - uten tvil!
Bodde her 7 netter i november 2018
Svar fra Management & Staff of Coco Reef Resort & Spa den 3. mai 2019
Takk for din anmeldelse og for å velge vårt feriested for et andre opphold. Detaljer om tilbakemeldingen din vil bli notert.

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
The hotel is beautifully located on the beach, very big and has spa hairdresser etc. The rooms are Ok, but internet only in the lobby, not in the rooms. The breakfast place had two live hauks tied to the railing, which disturbed this visitor. The receptionist(s) were quite unfriendly, and were unable to give us two room keys, even though we were two People in the room.
Bodde her 3 netter i desember 2018
Svar fra Management & Staff of Coco Reef Resort & Spa den 18. des. 2018
Thank you for your feedback. The birds mentioned in your review are employees of the hotel; just their presence in the morning sunlight acts as a deterrent to the smaller birds such as banaquits and blackbirds from your delicious Breakfast Buffet. Under the watchful eye of their trainer, Kelton Thomas, a professional falconer and ornithologist, the birds offer a rarely seen breakfast attraction. Our apologies that you were unable to receive a second key immediately upon request as each key must be programmed magenetically for your room.

10/10 – Utmerket

Vigbjoern

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
fantastisk hotell
Veldig bra hotell, men også veldig dyr mat. Vi vasket 2 poser klær det kom på over 500,- norske kroner. Alt for dyrt!
Svar fra General Manager den 31. des. 2016
Thank you for your feedback. Your comments regarding the cost of laundry in our resort has been noted. We offer a price of TTD$150.00 per bag of clothes if they are of a similar coloring as then they can be done in one load. It is great that you were happy with all other aspects of our resort, thank you for your visit.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lavt vand og indelukket strand i tilknytning til hotellet om man kan li det. Ellers et flot og stilfuldt hotel med god mad og god service. Nydelig strand ret udenfor hotellet.

8/10 – Bra

Marian and Vern

Likte: Renhold, personale og service og romkomfort
Flott hotell og beliggenhet.
Hotellet trenger litt oppgradering for den pris man betaler. Beliggenheten helt fantastisk. Service veldig bra både ved innsjekking og frokost. Velkomsdrink. Midt i blinken for oss. Frokosten hadde ett godt utvalg.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

6/10 – Grei

Karin og Oslo

Likte: Renhold og overnattingsstedets bygg og tilstand
Fantastisk beliggenhet
Hotellet ligger som en perle ved det karibiske hav. Standarden er OK, men litt lavere enn forventet også i forhold til pris. Rommet var OK, men sengen var ikke bra, myk og heller inn mot midten. Air condition er plassert slik at det blåser iskald luft rett på hodene noe som gjorde at vi måtte trekke sengen ut i rommet og ligge "opp ned" i sengen. Rengjøringen på rommet var fantastisk, 2 ganger om dagen og masse deilige håndklær. Personalet er litt avmålt, men det synes å være gjengs på hele Tobago. Lunchen var en liten skuffelse, man måtte enten velge buffet il 200 TT$ pr. pers eller en liten sandwichmeny. Savnet en á la carte meny. Alt i alt nøt vi vårt opphold her. Coco Reef er et deilig sted å være.

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mai 2024

10/10 – Utmerket

Brian

Likte: Overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024
Svar fra Elizabeth den 25. apr. 2024
Pleasant Good day, Thank you for the kind review and we will share with the team and we will look forward for your return visit.K .Regards Elizabeth

8/10 – Bra

Sherwin

Likte: Renhold, personale og service og fasiliteter
The good: - Great location and easy access to the main strip and proximity to airport. - Welcome drink at the resort was delicious. - Warm welcome and attendees were very hospitable on a daily basis. - Great breakfast (Variety of offerings and home cool selection). - Easy access to private beach and pool on the premises. - Adequate room and great views to the beach. - Clean resort and well kept scenery. The Bad: - Small TV in the room. - Outdated access to the rooms. The doors need to be upgraded with more modernize key card access. - Utensils in the room (spoons for the coffee) needs to be upgrade. - WiFi was offered but seems to work in the reception area and nearby surroundings. As soon as you walk to your room access was disconnected. - Better control of insects in the room (for example ants in the bathroom, and around bed area). There was an insecticide spray in the room when used kept the ants at bay.
Bodde her 4 netter i mars 2024
Svar fra Elizabeth den 25. apr. 2024
Pleasant Good day, Thank you for the kind review and we will share with the team and we will look forward for your return visit.We truly appreciate your feedback. K .Regards Elizabeth

10/10 – Utmerket

Leela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the fact that I felt very safe with my family. The beach was lovely and my grandson absolutely loved everything and had the best time.
Bodde her 2 netter i mars 2024
Svar fra Elizabeth den 25. apr. 2024
Pleasant Good day, Thank you for the kind review and we will share with the team and we will look forward for your return visit.K .Regards Elizabeth

8/10 – Bra

Derek

Reiste med familie og små barn, Reiste med familie
Likte: Fasiliteter
Our experience at Coco Reef Resort had its share of ups and downs. Despite booking two separate rooms through Expedia for my sister and my family, only her reservation was confirmed upon arrival. We were initially told there might not be room for us. Eventually, the hotel found a room for us but initially asked for payment greater than what was originally through Expedia - and that I would need to subsequently get a refund from Expedia. It took a couple of hours and some effort with an Expedia agent, but the issue was eventually resolved. Expedia sent the payment, and we got the room at the original price. I'd suggest booking directly with the hotel to avoid such complications in the future. However, throughout the crappy situation, the staff remained polite, although I would have preferred the problem to be handled more expeditiously. The hotel is quite dated, but our stay had many positive aspects. The resort's proximity to the airport was convenient, especially since we didn't have to worry about transporting car seats for the kids. The quality and variety of the food at the resort was excellent, and the beach area was simply stunning. The sandy shoreline was shaded by coconut trees, offering relief from the sun's heat. The calm waters of the lagoon-like beach were perfect for the kids, as there were no waves to contend with. Additionally, we appreciated the complimentary use of kayaks / paddle boards. Booking issues aside, we enjoyed our stay at Coco Reef Resort.
Bodde her 3 netter i mars 2024

8/10 – Bra

Peter

Likte: Renhold
Bodde her 5 netter i februar 2024

2/10 – Forferdelig

Vondella

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
DO NOT STAY HERE. You will get the Old Plantation Vibe. The matching floral prints ont the lap shades, bedspreads... will make you nauseous. This is the most DATED, old ran down property I have ever experienced. YOU CANNOT TAKE A SHOWER THE WATER PRESSURE IS SO LOW. You literally have to stand close to the wall and try and catch the drips of water coming from the shower. When you go to make complaints the front desk is apparently trained to say they are hearing these things for the first time. After I was told they have no idea about the shower, another guest came to the front desk and stated "You'll were supposed to move me since yesterday I have no water pressure in my shower". It smells like mold, the food is horrible. It was so bad we left prior to our departure date. We asked for some of our money back and they refused. Do yourself a favor do not visit this run down property. If you have any standards this is not the place to be. Let me make mention that although the workers appear to be working on a PLANTATION, the staff were mostly pleasant even working in such a horrible environment. Do yourself a favor do not go here. They need to take some money and update this hotel because it is ridiculous in 2024 they are still living in the early 1900's. Plantations are OVER.

6/10 – Grei

Randy C

Reiste med partner
Likte: Personale og service
The beach was wonderful.
Bodde her 4 netter i februar 2024

8/10 – Bra

Gordon

Bodde her 3 netter i februar 2024

10/10 – Utmerket

Kashish

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Property was great but Mr. Mohammed the General manager was very rude and made us feel very unpleasant. Would only go back if he ever gets fired from there.

8/10 – Bra

Robert og Madison

Reiste med partner
I have been staying at Coco Reef for over a decade now. I have always loved the place, and have a good relationship with the staff. However the place is simply getting old and, more importantly, tired. They really need to do a refurbishment of the rooms and facilities. One only gets a single key for each room, which is quite inconvenient when there are two people staying in the room. The Television is positively ancient, the WiFi anywhere but in the lobby is unreliable and weak (They say that they only guarantee WiFi in the lobby! Really? In 2024?) and the restaurants have the same menu they did in 2008. The staff is always friendly and I enjoy the breakfast buffet every morning (included ont he room price), but otherwise almost never eat at the main restaurant, preferring to venture out onto the street and search for something to eat (lots of choices out there, and while it may seem a bit rough, it is actually quite safe and accommodating). The price of food at the main restaurant is quite high for the quality - I have never been on the all inclusive plan since the thought of being captive to the very limited choice does not appeal to me at all. There are much better restaurants all around, lower prices, better food, and, importantly, some variety. So, overall, I have a soft spot for Coco Reef, but unless they get a solid refresh in the next little while I will certainly start to look for other options. Having said that, if you need somewhere reliable and safe, stay here
Bodde her 8 netter i januar 2024
Svar fra Avlin den 30. jan. 2024
Dear Robert,On an opening note, thank you ever so kindly for having taken the time & the trouble of sharing your experience with us having recently stayed at "Coco Reef Resort & Spa" here in Tobago.We are elated that you continue to choose our unique Resort when visiting the island and are profoundly sorry for the inconveniences you encountered.Consequently, as a matter of update, we have, over the past few months, initiated "refurbishments and upgrades" throughout the Resort. Much of the central facilities were repainted and refurbished, including the Lobby, Jetty, Volleyball Court and our off-site Tennis Court; a dedicated "Kids Club" was installed, new beach lounges and motorized water sports equipment were implemented and so much more.Meanwhile, we have also enhanced our Breakfast Menu, put in place a new Lunch Menu and are gradually changing our Dinner Menu with as objective to restore this "Grand Dame" that is "Coco Reef" to her full glory.You may rest assured that we are committed to our primary goal of ensuring that our most discerning guests achieve optimal satisfaction at every stay.It is quite unfortunate that we were unable to meet your expectations on your recent vacation and do look forward to the opportunity of improving upon that experience when you visit with us again.Looking forward to the pleasure and privilege of welcoming you amidst us soonest.Remaining always at your service!Best regards,ManagementWe value feedback from our esteemed guests as it only serves to enable us to enhance the services rendered.

8/10 – Bra

Janice

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i desember 2023
Svar fra Avlin den 25. jan. 2024
Dear Janice,In a first instance, I take this occassion to thank you for having chosen to stay at "Coco Reef Resort & Spa", here in Tobago.Having said this, we are thankful for your positive rating and are pleased that from an overall point of view, you found your experience to be a satisfactory one.We look forward to the pleasure & privilege of welcoming you soonest amidst us.Remaining always at your service!Best regards,Management

2/10 – Forferdelig

Shelly

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
DO NOT STAY HERE! This property is very expensive and is in terrible shape. I have never stayed in such a rundown hotel. The internet doesn’t work, the place is covered in mold and smells of urine and really needs to be demolished. The only good thing is the beach. This is a 1 star hotel at best charging insanely high prices. I can’t emphasize enough how disgusting this hotel is. We couldn’t wait to leave.
Bodde her 3 netter i januar 2024
Svar fra Avlin den 17. jan. 2024
Dear Shelly,In a first instance, I would like to take this opportunity to express to you my gratitude for having chosen to stay at "Coco Reef Resort & Spa" here in Tobago, from January 1 - January 4, 2024.It is, however, most unfortunate that you found your experience with us to be entirely unsatisfactory, for which I am extremely sorry, particularly as it is our goal to achieve optimal guest satisfaction, every time.Consequently, as a matter of update, an in-depth investigation was promptly instituted into the possibility of mold and the smell you described emanating from the Room. Regrettably, there was no log of a complaint found nor was there any visible signs of mold.Having said this, it would only be opportune for me to mention that "Coco Reef Resort & Spa" is, undeniably, a "Grand Dame" which is gradually being rejuvenated to her full glory. We have undertaken repairs to our central facilities and continue to do more "upgrades and renovations", on a phase by phase basis, for the benefit and comfort of our esteemed guests.Once again, I wish to thank you for your valuable feedback which will no doubt enable us to further enhance our services and facilities.Wishing you and your family the very best for 2024.Remaining always at your service!Best regards,Management

6/10 – Grei

ARUN

Likte: Personale og service
Bodde her 3 netter i desember 2023
Svar fra Avlin den 8. jan. 2024
Dear Arun,First and foremost, might I take this opportunity to express my gratitude to you for having taken the time and the trouble to rate your experience on the occasion of your stay at "Coco Reef Resort & Spa" here in Tobago.Subsequently, you may rest assured that we continue to strive for excellence in all that we do with as objective to optimize our present level of guest satisfaction.We hope to have the honour & privilege of welcoming you back again with us in the near future.Remaining always at your service!Best regards,Management

10/10 – Utmerket

Adrianus

Bodde her 1 natt i desember 2023
Svar fra Avlin den 8. jan. 2024
Dear Adrianus,On an opening note, thank you ever so kindly for having taken the time to share feedback ref your recent stay with us at "Coco Reef Resort & Spa", here in Tobago.It is quite pleasing to learn that you thoroughly enjoyed our unique Resort and as such, we look forward to the privilege of welcoming you again amidst us.Remaining always at your service!Best regards,Management

10/10 – Utmerket

Andre

Bodde her 3 netter i desember 2023
Svar fra Avlin den 8. jan. 2024
On an opening note, I take this occasion to wholeheartedly thank you for having taken the time to share with us your recent experience at "Coco Reef Resort & Spa" here in Tobago.It is quite evident you found the experience to be a most satisfying one.We appreciate your feedback immensely and look forward to the pleasure & privilege of welcoming you soonest amidst us.Remaining always at your service!Best regards,Management

8/10 – Bra

Wayne

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very limited on vegetarian options.
Bodde her 4 netter i november 2023
Svar fra Avlin den 6. des. 2023
Dear Wayne,Firstly, thank you ever so kindly for taking the time to share your feedback after your recent stay with us here at "Coco Reef Resort & Spa" in Tobago.Subsequently, please rest assured that we are always seeking to improve our Culinary offerings and would certainly take into account the comment you have relayed with a view to enhancing the satisfation of our most discerning guests.Once again, many thanks for your valuable feedback.We look forward to the pleasure & privilege of welcoming you amidst us in the not too distant future.Remaining always at your service!Best regards,Management

10/10 – Utmerket

kannan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
seel safe and quiet. need to fix shower and Wi-Fi systems..
Bodde her 3 netter i november 2023
Svar fra Avlin den 6. des. 2023
Dear kannan,In a first instance, thank you for taking the time and the trouble to share your experience having recently stayed with us here at "Coco Reef Resort & Spa" in Tobago.We are happy to learn of your visible satisfaction with the safety and serenity that our unique Resort provides.Consequently, the complete satisfaction of our guests is of great importance to us and we are grateful for your feedback ref the shower and Wi-fi. Please rest assured that these are currently being addressed as we continue to do the needful to improve the offerings here at "Coco Reef".Thank you once again for your valuable feedback, it is most appreciated.Looking forward to the pleasure & privilege of welcoming you amidst us soonest.Remaining always at your service!Best regards,Management

6/10 – Grei

Cindy

Likte: Renhold og personale og service
Bodde her 2 netter i november 2023
Svar fra Avlin den 9. nov. 2023
Dear Cindy,On an opening note, thank you ever so much for taking the time & the trouble to share with us your feedback having stayed with us at "Coco Reef Resort & Spa" here in Tobago.It is visible that we did not meet all of your expectations on this trip. We assure you, however, that we will continue to do all that is required to hone our skills with as objective to provide optimal service to our esteemed guests.We value your feedback tremendously and look forward to the pleasure & privilege of welcoming you again to our unique Resort.Remaining always at your service!Best regards,Avlin

2/10 – Forferdelig

Uday

Likte ikke: Overnattingsstedets bygg og tilstand
Not worth the money
Bodde her 2 netter i oktober 2023
Svar fra Avlin den 12. okt. 2023
Dear Uday,In a first instance, I wish to thank you for having chosen to stay with us at "Coco Reef Resort & Spa" here in Tobago.I am equally grateful that you took the time & trouble to share your experience with us. I am, however, disheartened that you visibly did not enjoy that experience and in this regard, offer you my most sincere apology for any inconvenience or dissatisfaction felt, esecially as as our primary objective at this Resort is total guest satisfaction.Please rest assured that your experience does not reflect the standards to be upheld at "Coco Reef Resort & Spa" and we will continue to do the needful to ensure that we improve upon all our offerings - service, culinary, aesthetics and ambience, all for the benefit of our most discerning guests.Once again, many thanks for your feedback which is much appreciated.Remaining always at your service!Best personal regards,Avlin

8/10 – Bra

Sadia

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Property is dated, needs some updating. The shower was clogged. Didn’t like the room that we got. I have stayed at Coco Reef a few times, but was a little disappointed with the accommodations!
Bodde her 1 natt i september 2023
Svar fra Avlin den 1. nov. 2023
Dear Sadia,On an opening note, I wish to thank you wholehearedly for taking the time & the trouble to share your experience, having recently stayed with us.Having said this, It would only be appropriate to mention that "Coco Reef Resort & Spa", here in Tobago, is indeed a "Grand Dame" who is gradually being restored to her full glory. In the meantime, as a matter of update, we are currently undertaking structural and aesthetic repairs, on a phase by phase basis, with as objective to optimize our present level of guest satisfaction and as such, we are disheartened to learn that you were dissappointed with your accommodations.I convey to you my personal apologies for the aforementioned. Please know that this does not at all reflect the standards to be upheld at "Coco Reef Resort & Spa"Once again, many thanks for your valuable feedback which is immensely appreciated.Remaining always at your service!Best personal regards,Avlin

10/10 – Utmerket

Bernd Kay

Bodde her 1 natt i september 2023
Svar fra Paul den 12. okt. 2023
Dear Bernd Kay,On an opening note, I take this opportunity to wholeheartedly thank you for taking the time to share your feedback following your stay with us at "Coco Reef Resort Spa" here in Tobago.We are pleased that you thoroughly enjoyed the offerings at our unique Resort and do look forward to the pleasure & privilege of welcoming you again amidst us in the near future.Remaining always at your service!Best personal regards,Avlin

8/10 – Bra

Andre

Likte: Renhold og personale og service
Bodde her 3 netter i september 2023
Svar fra Paul den 21. sep. 2023
Dear Andre,Thank you ever so kindly for taking the time & the trouble to give a rating of your time spent here at "Coco Reef Resort & Spa" in Tobago.We are happy that you visibly enjoyed your stay with us and look forward to the pleasure & privilege of welcoming you again in the near future.Remaining always at your service!Best personal regards,Paul

10/10 – Utmerket

Anjali Trisha

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tropical charm.close to airports and has great buffet breakfast, not forgetting the fantastic beach
Bodde her 2 netter i september 2023
Svar fra Paul den 11. sep. 2023
Dear Anjali Trisha,In a first instance, I would like to express to you our gratitude for having taken the time & the trouble of sharing with us your comments following your recent stay amidst us.From an overall point of view, we are delighted to learn that you visibly enjoyed this recent experience at our Resort, which is immensely appreciated. On a same note, Yes, indeed, we are fortunate enough to be very well located, only 3 minutes away from the Airport, yet without any possible disturbance experienced from any flights arriving or departing from said Airport.By the same token, we have a unique location, offering both privacy & seclusion, given the fact, that we have a private Beach & Lagoon available for the benefit of our esteemed guests.From a Culinary point of view, I wish to thank you for your most positive feedback in respect of your particular satisfaction with our daily "Breakfast Buffet", for which I am much obliged.Once again, a big "Thank You".Looking forward to the pleasure & privilege of, hopefully, welcoming you back to "Coco Reef Resort & Spa", Tobago, in the near future.Remaining always at your service!Best personal regards,Paul

4/10 – Dårlig

Schnika

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property has been neglected, and is in desperate need of upgrades. The rooms are decades outdated. There were not enough towels in the rooms. The hotel is short staffed. Except for the women who prepare breakfast, the staff is generally unfriendly. The beach is pristine, but you can get pristine beaches anywhere for less money, and better service.
Bodde her 2 netter i juli 2023
Svar fra Paul den 8. sep. 2023
Dear Schnika,Thank you for having taken the time & the trouble of sharing with us your comments following your recent stay at "Coco Reef Resort & Spa", here in Tobago.We are very sorry to learn, that, most regrettably, you did not enjoy your stay with us, which is most unfortunate, as our main objective is to achieve optimal guest satisfaction by ensuring, that the highest standards of service are maintained at all times, for the benefit of our most esteemed guests.With regards to your comment ref the Hotel being neglected, whilst the Hotel is 26 years old, contrary to your statement, since arriving here back in April 2023, every endeavor is being made by our Repair & Maintenance Team to systematically and gradually bring this "Grand Dame" back to its original glory.For your info, the aforementioned is being carried out "phase-by-phase", whereby we have already been repainting many of the main areas of the Resort as well as now addressing the same in our Guest Rooms, Suites and Villas. Having said this, we are sorry that you did not find your Room to be to your satisfaction.With regards to the subject matter of Beach Towels, again, contrary to your statement, an order for new Beach Towels has already been put in place and thus, we are now taking delivery therefrom in different batches, in order to be able to satisfy the needs of our most discerning guests, as should be the case.In terms of the staffing of the Hotel, once again, contrary to your allegation, we have a full staffing in effect and as is the case in any other Hotel or Resort of the caliber of "Coco Reef Resort & Spa" worldwide, we are continuously recruiting & training new staff to the very best of our ability, in order to be able to provide our esteemed guests with the level of service required.As to your observation, whereby, you shared, that during your stay with us, you found our staff to be "unfriendly", to be perfectly honest, this comes as a total surprise, as based on the valued feedback received to date from the vast majority of our guests, much to the contrary of your statement, our staff is praised daily for their warm welcome and friendliness, which is synonymous with the legendary hospitality of the people of Tobago.However, I wish to convey to you my sincere apologies for any possible dissatisfaction felt during your stay at our Hotel.Taking into account, that you mentioned our pristine Beach here at the Resort, I wish to take this opportunity to highlight, that, only recently, we have purchased and put in place 60 brand new "Beach Lounges", as well as a "Gazebo" and in addition thereto, new "Non-motorized Water Sports Equipment" has been made available to our guests for their enjoyment.Once again, we wish to express to you our gratitude for your observations and we do hope, that in future, you will return back amidst us, so as to enable us to make amends.Remaining always at your service!Best personal regards,Paul

6/10 – Grei

Marilyn

Bodde her 5 netter i august 2023
Svar fra Paul den 26. sep. 2023
Dear Marilyn,On an opening note, I wish to thank your for taking the time & the trouble to rate your stay with us at "Coco Reef Resort & Spa" here in Tobago.Indeed, we are sorry that, visibly, you did not completely enjoy your time with us.Consequently, we are at present conducting "renovations & refurbishments", re-outfitting our Lobby, improving our Culinary offerings, structural enhancements, all on a phase by phase basis, with as objective to provide optimal satisfaction & enjoyment to our most discerning guests.In the meantime, we look forward to the privilege & pleasure of welcoming you back amidst us soonest.Once again, we thank you for your valuable feedback, which is most appreciated.Remaining always at your service!Best personal regards,Paul

4/10 – Dårlig

sudarshan

Reiste med familie og små barn
Likte ikke: Overnattingsstedets bygg og tilstand
The shower and faucet in the bathroom leaked all the time. The mini fridge made noise and kept my family up at night. Checked in at 9pm there was no one to help with the luggage from the taxi or to the room.
Bodde her 4 netter i juli 2023
Svar fra Paul den 16. aug. 2023
Dear sudarshan,In a first instance, I would like to take this opportunity to thank you for having chosen to stay with us at "Coco Reef Resort & Spa", in Tobago, on the occasion of your vacation.Having said this, I am extremely sorry that the welcome extended to your family and your good self, when you checked in at the Resort, was not to your expectations. In this matter, I have, in the meantime, already communicated your dissatisfaction with Elizabeth, our Front Office Manager, so as to avoid any recurrence of a similar nature.As to the problems you have been experiencing with the shower & faucet leaking in your bathroom, as well as the mini fridge making noise and as a result thereof, causing disruption to your sleep, as a matter of update, Janelle, our Guest Relations Manager, has already been in touch with you directly to this effect. Consequently, meanwhile, I have, personally, requested Nixon, our Chief Engineer, to please immediately proceed to your room and take the necessary remedial action, so as to resolve this issue without delay.Once again, please accept my sincere apologies for an possible inconvenience caused during your stay with us.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

6/10 – Grei

Denis

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tobago as a whole was dissapointing. The amenities are lacking for tourists. The resort was beautifully located but the maintenance was below standard and the resort looked old. There was limited dining on the property and limited dining opportunities nearby.
Bodde her 3 netter i august 2023
Svar fra Paul den 9. aug. 2023
Dear Denis,On an opening note, allow me to thank you for having taken both the time & the trouble of sharing with us your comments following your recent stay at "Coco Reef Resort & Spa" here in Tobago.I am extremely sorry to learn, that, on the whole, you did not find your experience in Tobago to be a satisfactory one nor to your expectations. For the purpose of total transparency, it would only be opportune to mention, that “Coco Reef Resort & Spa” is, undeniably, a “Grand Dame”, which is progressively being rejuvenated to her full glory. Having said this, whilst we are currently undertaking “renovation”, it is on a phased basis and will, undoubtedly, take some time.With respect to your feedback ref the limited dining opportunities in-house and nearby, the necessary steps are being taken to enhance our Breakfast Menu, as well as put in place a new Lunch Menu and gradually, changing our Dinner Menu, for the benefit of our esteemed guests.On the other hand, I am pleased to hear that you found our Resort to be uniquely located.Once again, I wish to express to you my gratitude for having shared your valuable feedback with us, which will only serve us better to optimize our "guest satisfaction".Remaining always at our service!Paul van FrankGeneral Manager

10/10 – Utmerket

Cornelius

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, really nice staff!
Bodde her 3 netter i juli 2023
Svar fra Paul den 4. aug. 2023
Dear Cornelius,In a first instance, I wish to express to you my utmost gratitude for having so kindly taken the time to convey to us your visible satisfaction in respect of your recent stay with us here at "Coco Reef Resort & Spa", which is immensely appreciated.It would only be fair to mention, that our entire team works effortlessly on a daily basis to endeavor to deliver the highest standards of service expected in a Resort of the caliber of "Coco Reef Resort & Spa" for the benefit of our most discerning guests.Looking forward to the pleasure & privilege of welcoming you soon back home amidst us.Remaining always at your service!Paul van FrankGeneral Manager

10/10 – Utmerket

Syam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing service
Bodde her 2 netter i juli 2023
Svar fra Paul den 3. aug. 2023
Dear Syam, In a first instance, I wish to express to you my utmost gratitude for having so kindly taken the time to convey to us your visible satisfaction in respect of your recent stay with us here at "Coco Reef Resort & Spa", which is immensely appreciated.It would only be fair to mention, that our entire team works effortlessly on a daily basis to endeavor to deliver the highest standards of service expected in a Resort of the caliber of "Coco Reef Resort & Spa" for the benefit of our most discerning guests.Looking forward to the pleasure & privilege of welcoming you soon back home amidst us.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

2/10 – Forferdelig

Edmund

Reiste med familie
Likte ikke: Personale og service og fasiliteter
I liked the grounds around the property, however, there was no air condition except in the bedroom, place was very humid, television reception in the bedroom was terrible and the staff was not very helpful
Bodde her 4 netter i juli 2023
Svar fra Paul den 3. aug. 2023
Dear Edmund,On an opening note, allow me to thank you for having taken both the time & the trouble of sharing with us your comments following your recent stay at "Coco Reef Resort & Spa" here in Tobago, during which time, you stayed in one of our "Deluxe Ocean View Rooms" (No 239).Whilst I was happy to learn, that you clearly enjoyed our grounds, which is much appreciated, as our Gardening Team work effortlessly on a x7day basis, so as to ensure that they are kept in pristine condition, on the other hand, I am extremely sorry, that, on the whole, you did not find your experience with us to be a satisfactory one nor to your expectations.By the same token, I was somewhat surprised in respect of your comment regarding the AC in your room, as, based on our records, I am not aware, that there was a problem herewith in your room.As to the TV in your room, it would only be fair to mention that we rely on our service provider, being "TRICO", to provide us with the very best service available here in Tobago. In fact, I feel it only opportune to note, that, in fairness, we have a selection of 24 different channels on offer, for the enjoyment of our esteemed guests.With regards to the visible poor service rendered during your stay with us by our Front Office Team and the fact, that you clearly mentioned, that they were not welcoming and friendly as one would expect, I wish to, personally, convey to you my most sincere apologies as this, most definitely, does not reflect the standards maintained at "Coco Reef Resort & Spa".In addition thereto, I wish to assure you that, in the meantime, I have shared your observations with Elizabeth, our Front Office & Reservations Manager, so as to ensure that the necessary remedial action is taken, in order to avoid any recurrence of a similar nature.Once again, I wish to express to you my gratitude for having shared your valuable feedback with us, which will only serve us better to optimize our "guest satisfaction".Remaining always at our service!Yours sincerely,Paul van FrankGeneral Manager

10/10 – Utmerket

Neil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juli 2023
Svar fra Paul den 1. aug. 2023
Dear Neil,In a first instance, thank you ever so much for having taken the time to share your experience with us. We are delighted to learn that you were happy with the unique location of "Coco Reef Resort & Spa", being only 3 minutes away from the Airport, and that our team served you well during your stay with us. Consequently, as a matter of update, you will be pleased to learn, that we are presently reviewing all of our Culinary offerings and in this regard, we have taken due note of your feedback ref our daily Breakfast Buffet, so that we can do the needful with as objective to optimize guest satisfaction.Looking forward to the pleasure and privilege of welcoming you soon amidst us.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

8/10 – Bra

Edmund

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juni 2023
Svar fra Paul den 22. juni 2023
Dear Edmund,Firstly, I would like to express to you my gratitude for having so kindly shared with us your valued feedback following your recent stay at our Resort.In this regard, we are very pleased to learn, that, from an overall point of view, you found your experience at our Hotel to be at your satisfaction, with a particular emphasis in respect of our close proximity to the International Airport and equally relating to us being very "family-friendly". On this same subject, I am happy to share with you, that within the next 4 - 5 weeks, we will be having our own "Kid's Club" open and available to our esteemed guests, free of charge, for children between the ages of 3 - 10 years old. This "Kid's Club" will be open daily from 10:00 am to 5:00 pm.In all honesty, I was somewhat surprised to learn that it would appear that you found our unique location not to be entirely up to your expectations. This comes as quite a surprise as the vast majority of our guests, on the contrary, find our unique location to be one of the highlights of their stay amidst us.Once again, many thanks for having conveyed to us your observations and looking forward to the pleasure of, hopefully, welcoming you soon back to "Coco Reef Resort & Spa" in Tobago.Many thanks.Best personal regards,Paul van FrankGeneral Manager

10/10 – Utmerket

Deborah Erica og West Hempstead

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent location, minutes from the airport, with its own private beach. Breakfast was excellent. ALL members of staff are friendly and welcoming. I would certainly stay here again when in Tobago.
Bodde her 14 netter i juni 2023
Svar fra Paul den 20. juni 2023
Dear Deborah Erica,Thank you ever so much, for having taken the time to share with us your comments following your recent stay at "Coco Reef Resorts & Spa" in Tobago. Indeed, our Resort is uniquely located only 3 minutes away from the International Airport, which is most practical for our esteemed guests.By the same token, I wish to express to you our gratitude for the particular satisfaction, that you expressed in respect of our daily Breakfast Buffet, which is much appreciated.Furthermore, a "Big" thank you for your kind words ref the warm welcome and service provided by our entire team during your stay at our Resort.Looking forward to the pleasure and privilege of hopefully, welcoming you soon back amidst us.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

6/10 – Grei

Taryn og Gasparillo

Reiste med familie
The bedroom and bathroom needs a revamp. Please tear down all wallpapers with flowers! Other than everything was perfect. Staff were accommodating and friendly. Love the breakfast layout every morning. Private beach❤️❤️❤️
Bodde her 3 netter i juni 2023
Svar fra Paul den 13. juni 2023
Dear Ms. TarynIn the first instance, I wish to take this opportunity to thank you, most sincerely, for having taken the time & the trouble of sharing with us your valuable feedback following your recent stay at "Coco Reef Resort & Spa", for which I am most grateful.On a positive note, it was most encouraging to learn, that, from an overall point of view, you, visibly, enjoyed your recent experience with us and especially, the room that you occupied, as well as our lovely private beach and lastly, the warm and friendly welcome extended to you by our staff on the occasion of your vacation at our Resort.Having said this, I am very sorry, that you were disappointed with the decor in your room, as well as the bathroom fixtures.As a matter of update, I feel it only opportune to share with you, that we are now in the process of gradually renovating, phase by phase 'Coco Reef Resort & Spa", which is, undoubtedly, a "Grand Dame", which is progressively being rejuvenated to her former glory.Once again, I wish to express to you my gratitude for your comments, which, rest assured have been duly noted.Hopefully, we will have the pleasure and privilege of welcoming you back amidst us in the future.Remaining always at your service!Best personal regards,Paul van FrankGeneral Manager

8/10 – Bra

Valarie

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 4 netter i mai 2023
Svar fra Paul van Frank - General Manager den 6. juni 2023
Dear Valarie,Might I take this opportunity to thank you, most sincerely, for having recently chosen to stay with us at "Coco Reef Resort & Spa" in Tobago, for which we are most grateful.In this regard, we are very pleased to learn, that, from an overall point of view, you were satisfied with your experience at our Resort.Having said this, I feel it only opportune to share with you, that we are presently installing a " Kid's Club", in order to accommodate children between the ages of 3 - 10 years old, free of charge with the understanding, that the opening hours thereof will be daily from 10:00 am - 5:00 pm. This new "Kid's Club" should be open within the next 5 weeks.Furthermore, due note was taken of your satisfaction relating to our close proximity to the Airport.As to your comment referring, specifically, to the location of our Resort, to be perfectly honest, I was somewhat surprised to learn, that this was not entirely up to your expectations, as, much to the contrary, the vast majority of our esteemed guests find our location to be a most unique one, especially, taking into consideration, that we have a private beach with a wonderful lagoon, which is ideal for swimmers of all ages.Once again, I would like to express to you our genuine gratitude for your valuable feedback, as our priority is to optimize "Guest Satisfaction".Looking forward to the pleasure of hopefully, welcoming you soon back to "Coco Reef Resort & Spa".Remaining always at your service.Best personal regards.Paul van Frank General Manager

10/10 – Utmerket

Lynda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2023
Svar fra Paul van Frank -General Manager den 1. juni 2023
Dear Lynda,Might I take this opportunity to express to you my utmost gratitude for having recently chosen to stay with us at " Coco Reef Resort & Spa" in Tobago.By the same token, I am most pleased to learn, that you found your experience with us to be a most satisfactory one.Looking forward to the pleasure of welcoming you soon back amidst us.Remaining always at your service.Best personal regards

10/10 – Utmerket

judith

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
First I received a beach front upgrade on arrival. Then the staff were warm and fuzzy. Breakfast was worth getting up for and dinners were set for royalty. I didn’t leave the hotel, there was no need to. Coco Reef is perfect for rest, relaxation, beautiful sunsets and superb food including freshly juiced vegetables and fruit at breakfast.
Bodde her 5 netter i mai 2023
Svar fra ccr den 17. mai 2023
A pleasant good morning and thank you for choosing the Coco Reef Resort & Spa for your vacation.The team truly appreciates your wonderful feedback,indeed it was our pleasure to serve you and we look forward to your return.

10/10 – Utmerket

william

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property. The manager Paul and Head of guest relations Tracy made sure we were welcome guests. There is a wonderful swimming area. surrounded by a jetty which was so serene. The open air dining area provided a great view of the sea.They even have a helipad for people who do not want to fly commercial from Trinidad. A 1976 Rolls Royce Silver Wraith II on display at the entrance suggested old world elegance. This was our first visit to the country. Very diverse population. People were warm and welcoming.
Bodde her 2 netter i mai 2023
Svar fra ccr den 12. mai 2023
Good evening and thank you for choosing the Coco Reef Resort & Spa for your vacation.Please note that we value your feedback and your review will be shared with the team.We will be looking forward to your return visit.

6/10 – Grei

Jayesh og Mississauga

Reiste med partner
Likte: Personale og service
Property needs facelift. Rooms, dining menu choices. Otherwise great place with friendly and attentive staff
Bodde her 6 netter i april 2023
Svar fra ccr den 8. mai 2023
Good day and thank you for sharing you review.Please note we value your feedback and it will be shared with the team.K. Regards

8/10 – Bra

Vanita

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Coco Reef will always be one of my favorite places to stay in Tobago.
Bodde her 2 netter i april 2023
Svar fra ccr den 27. apr. 2023
Thank you staying with us and we value you kind review and it will be shared with the team.