Hoteller i Cross Roads

«Clean spacious room and wonderful hot breakfast. Pool was clean»

«The staff were very helpful and friendly. The rooms are modern and very clean. It is conveniently located and we would stay here again!»

«It was a good experience; however, to make it worthwile for the guest there were too many amenities that guest had to pay for that should have been offered with the stay since the stay there is very expensive! Things like parking, some food options and activities should have come with the expense of booking the room. The canopies should be first come first serve instead of at a expensive cost.»

«The A/C made the room feel sticky and humid, no proper ventilation in my opinion, it was basically a fan attached to the side of the wall, could tell it was old because every time it came on it released a weird smell, also the pillows were not that comfortable, very bland, no neck support, made sleeping pretty rough…but other than that everything else was great»

«Clean and comfortable»

«My first time at the Elm, loved it. Gracious staff, clean, vaulted ceiling spacious room, plenty of lighted, secured parking next to the building, modern electronics plugs, excellent view of the lake as you check in and dine on the 4th floor. I'll be back!»

«Clean room and breakfast»

«Beds were terrible and they were not attentive to my needs. The picture of the property are very misleading. This was the worse place that I’ve ever stayed. I was tricked and feel I should be refunded for this misleading.»

«Nice simple room.»

«The room was small, BUT the bed was very comfortable and the staff was friendly, kind, and helpful.»

«This was a beautiful property & we enjoyed our visit very much! The staff were all very helpful and kind, the room was immaculate, breakfast in the restaurant was delicious, and everything was quick and easy.»

«Very spacious room and it was very clean.»

«Food is less desirable .. typical all inclusive The butler service is not helpful at all .. didn’t get our fridge refilled , or rsvp to restaurants were either not made or made incorrectly. The room service doesn’t provide drinks — the grilled cheese was 2 pieces of cheese on non grilled bread . The dinner restaurants are very good / Japanese , steakhouse and Italian were our favorite. We upgraded to a swim up room / highly recommended- this saved our trip . The beaches are not for us we ...

«Do not use this hotel! Unfortunately, we have stayed here numberous times. This time, our room was not ready, the pool was closed, the front revolving door was broken, the reception staff had a lousy did not care attitude! The bar was very overworked with a hotel booked party that day from 11:00 am. - 8:00 p.m. They were not notified, and said they would have brought additional staff on. The party was very loud with an open attrium. Very disappointed.»

«Room was very clean. Spacious rooms. Our room had a leak, it was changed within 10mins»

«I had booked and paid for our room online, and chose a regular room with a king bed. When we got there it was around 9pm and the front desk clerk said there were no available rooms so she was going to give us a slight upgrade to a studio king with a wheelchair accessible shower (which i didn’t mind). The room smelled like dog and left me feeling as if the carpeting and the bed weren’t clean. I hoped the room was just stuffy and we cut on the AC. It helped some but not enough for the money we ...

«Stayed for 16 days and our room was not cleaned. 5 days where the towels was not replaced. Lobby area is nice and bottled limonade, beer and candy available.»

«Overall, this day was OK. There were minor things like the tub was really yellow at the bottom and everything is kind of outdated.»