Hoteller nær Cross Estate Gardens

"We stayed at this hotel for 6 nights and discovered bed bugs on night 4. We have photos as proof. Despite this, staff initially dismissed our concerns and only moved us to a new room after we insisted. They later steamed our belongings, but only after repeated requests. Because of this incident, one of us missed an important professional concert opportunity, which was a major reason for visiting. This was extremely disappointing and had real career consequences. The hotel staff told us they could only refund two nights because the reservation was made through Hotels.com. We confirmed directly with Hotels.com and with a hotel industry professional that this is not true. The hotel lied to us. Even after acknowledging photo evidence of bed bugs, they refused to take responsibility for the full stay. The situation caused significant stress, worry about bringing bed bugs home (which can cost thousands to eliminate), and major disruption to our trip. We are now dealing with steam-cleaning and freezing luggage to avoid contamination. A hotel should never: • deny evidence of bed bugs • mislead guests about refund rights • do the bare minimum only after pressure We are requesting a full refund, as we did not receive the service we paid for, and the stay was significantly impacted. Avoid this hotel. Not only because of bedbugs, but because of how poorly they handled the situation."

"Alt var glimrende! Hotellet ligger svært sentralt, med hyggelige og serviceinnstilte ansatte. Rommet var stort og komfortabelt, og sengene var veldig gode. Både frokost i resturantene var gode og det var også «grab & go» - frokostene. Anbefales på det varmeste!"

"Trygt, rent, rolig. Veldig god plassering. "

"I guess you get what you pay for. We saw a bunch of 5* reviews and a bunch of 1* reviews in advance so we didn't know what to expect. The stay was okey, a lot of sound during nighttime and very thin walls so you could hear everything around you. But the bed was comfortable so thats a plus. And you also have a refrigerator. Would bring slippers to walk over the concrete floor because it seems a bit sticky some places. The location is very good. But all in all as my title says, you get what you pay for. "

"Perfekt beliggenhet nær Times Square. Utrolig rask innsjekking og utsjekking, rene rom som har det meste for ett flott opphold i NY. Vennlige og service innstilte medarbeidere. Anbefales."

"Vi hadde to rom, for en familie på 4. Fantastisk beliggenhet og praktisk hotell! Vi trivdes stort, og tok subway like ved hotellet flere ganger. Ellers gikk vi til de mest sentrale plassene. Vi spiste litt frokost på rommet og ellers spiste vi mat på restauranter i nærheten og der vi var på reise. Bemanningen og alle ansatte var svært hjelpsomme og hyggelige! De var morsomme med barna våre og skapte en hyggelig atmosfære! Treningsrommet var praktisk også! "

"We really enjoyed our stay. Great staff and service. Free coffe. Clean. Very quiet area of the city. Nice room with a small kitchen and a good bed. Close to the subway and PATH. 10 min. Walk to Staten Island ferry. Recomended."

"Veldig sentralt. Nær One World Trade Center, resturanter og barer i nærheten. Hyggelig betjening "

"Gorgeous suite, clean , friendly staff and great location "