Hoteller nær Cross Estate Gardens

"Bra"

"Perfekt beliggenhet."

"We stayed at this hotel for 6 nights and discovered bed bugs on night 4. We have photos as proof. Despite this, staff initially dismissed our concerns and only moved us to a new room after we insisted. They later steamed our belongings, but only after repeated requests. Because of this incident, one of us missed an important professional concert opportunity, which was a major reason for visiting. This was extremely disappointing and had real career consequences. The hotel staff told us they could only refund two nights because the reservation was made through Hotels.com. We confirmed directly with Hotels.com and with a hotel industry professional that this is not true. The hotel lied to us. Even after acknowledging photo evidence of bed bugs, they refused to take responsibility for the full stay. The situation caused significant stress, worry about bringing bed bugs home (which can cost thousands to eliminate), and major disruption to our trip. We are now dealing with steam-cleaning and freezing luggage to avoid contamination. A hotel should never: • deny evidence of bed bugs • mislead guests about refund rights • do the bare minimum only after pressure We are requesting a full refund, as we did not receive the service we paid for, and the stay was significantly impacted. Avoid this hotel. Not only because of bedbugs, but because of how poorly they handled the situation."

"Fantastisk beliggenhet, veldig sentralt, men ikke veldig travelt utenfor hotellet."

"Sentralt og relativt rimelig hotell med gode senger. Takk for oss!"

"Ikke valuta for pengene det kostet. Forstår at priser er dynamiske, da vi sjekket prisen rett før "

"Veldig fornøyde med servicen og hotellet. Det er jo gammelt og litt slitent, men det har jo sin sjarm det også. Ligger sentralt til også. Brukte undergrunn litt som lå rett ved første kryss. Bare å bestille."

"Vi hadde to rom, for en familie på 4. Fantastisk beliggenhet og praktisk hotell! Vi trivdes stort, og tok subway like ved hotellet flere ganger. Ellers gikk vi til de mest sentrale plassene. Vi spiste litt frokost på rommet og ellers spiste vi mat på restauranter i nærheten og der vi var på reise. Bemanningen og alle ansatte var svært hjelpsomme og hyggelige! De var morsomme med barna våre og skapte en hyggelig atmosfære! Treningsrommet var praktisk også! "

"Sentralt beliggende hotell. Hyggelig betjening. Veldig små rom. Frokosten var forferdelig, overfylte lokaler med gjester. Dårlig kvalitet på maten, pappbestikk og lite utvalg."