Hoteller i Crest Hill

«Pool was a bit chilly but still good »

«Check in was unpleasant, there were only 2 staff members and one staff member was on the phone and the other staff member that assisted me was overwhelmed. He mademe wait, write down my information even though i had a reservation as he had to attend to other customers they were at the concession. »

«Everything is good I like the stay »

«Adequate. »

«Despite being a smoke free hotel we were horror the strong smell of cigarette smoke the second we entered the room. The staff were very friendly and helpful but the room has a lot of wear and tear and really needs to be renovated. »

«Nice property, limited amenities for the price, but the staff was top notch.»

«Yes»

«Great property enjoyed everything the place was nic. It’s just was an obstacle for me to get to door»

«good space in room, clean and staff was friendly »

«Everything is clean, very spacious, welcoming staff. Cool place to visit.»

«Told them my room had a deep smell of mold, they said »

«The property and staff were very professional and kind. The check in experience because of Expedia's screw up was less than terrible. I reserved 3 Rooms for my family and Expedia only reserved 2 rooms. After a one hour and 30 minute conversation with Expedia by I was finally credited back for the one room and the hotel generously approved the same rate for the third room. Expedia needs Quality Customer Service training in the worst way!»

«Very warm staff rooms clean and top class!»

«Rent , pent hotell. »

«I could NOT receive a refun!d! I had to check out 9 days early. Stay America nor Expedia would accommodate me with a nominal refund. Stay America said I didn't book thru them, Expedia states there is nothing that can be done because Stay America won't approve a refund!. Totally unacceptable with no remorse or resolution. I'm disappointed in both businesses for the lack of due diligence to assist a guest and customer. »