Hoteller i Council Bluffs

«I will say first and foremost, the front desk staff was very kind and apologetic. So we were comforted by that and felt how sorry she was. We do not believe that this hotel is meant for families, it is beyond disgusting. We got there about 9pm, we were given a room and room card, went to that room and used the key card - there was someone already there. Went back down and got another room, and it was not clean whatsoever, cat food all over the ground smelt like cigarettes, a used water bottle. ...

«A staff member entered my room without knocking at 11:30 at night while I was in bed. He said he didn't know the room was occupied. About 20 minutes later, a different staff member knocked and demanded I come down to the front desk and re-check in saying they had a mistake in their computer. At nearly midnight, I had to get dressed and go back downstairs to the lobby and check in all over again. Also, the room had dirty bed sheets and the fridge had not been cleaned out and had leftover ...

«We were in town for the college World Series and this was one of the cheapest places to stay ($180/night vs. $900/night). It’s a place where construction crews and other laborers stay for extended work jobs. It’s not for families with kids. There are people here who a permanent residents. That said, the rooms were clean but had no amenities. Front desk staff were friendly and helpful. There were a bunch of people there who were there for the college World Series, many who said they wouldn’t ...

«Fin mottagelse i resepsjonen. Hjelpsomme. Savnet glutenfritt brød til frokost. Vil bo her igjen hvis jeg drar dit. »

«Cleanliness was definitely on point!! Rooms with pull out beds not recommended at all. Great service. Parking is an issue evening to night as you are next to Horseshoe Casinos, all though there are signed stating you will be towed, well the hotel don't review the cameras to watch the 10 plus people taking the PAID hotel members Parking. Beds not very comfortable I thought it would have been better. Coffee is great. Shower pressure was Amazing!! Staff at desk was very nice. Always greeted you. ...

«The staff is friendly and it's a good location off I-80 and near restuarants. Breakfast is okay but other hotels have been better. It's overly dog friendly (do-do on the floor). TV didn't work so staff moved us to another room.»

«Stayed two nights and room was never checked on. No new towels or trash so I had to ask the receptionist myself for new towels and trash bags. Everything else besides that was decent.»

«It was great»

«Very good for the price. Bed a little hard for my taste.»

«The entire first floor reeked of cigarette smoke and the common area off the elevators had the same smell. We had a tough time getting the AC to work (tip- switch it off auto-mode) and when we called the front desk they were not very helpful. Checked in on the app and front desk said nothing had been done. No access to streaming apps on the TV and the shower was not great. We only stayed for a single night so it was fine, but for an extended stay I would have been super disappointed.»

«I saw bedbugs or ticks in my room, making my stay very uncomfortable. The staff is incredibly nice. The maid cleaned my room and freshened everything after only one night. The building has definitely seen better days. It is probably time to knock it down and start from scratch unfortunately. Especially while you have such great staff to maintain it.»

«Horrible»

«Awesome»

«Had a great experience with everything»

«AC didn’t work, there was hair in the sink and bathtub, there was a blood stain on the carpet, they didn’t have a working toaster or waffle maker for their sad excuse for a continental breakfast, pool is closed, I saw a prostistute come in and go into a room, I left a hoodie in the room and returned 3 hours later and told it was thrown away. Do not stay here.»

«Our family stayed for two nights and appreciated the clean room and comfortable beds. The breakfast selection was very good with hot and cold options that pleased each member of our group. The staff were friendly and courteous. Overall a great experience!»

«We stayed 2 nights - PROS: Parking was fine, check-in/out staff were friendly, each process simple, bits of the property we frequented seemed safe inside/out, rm was clean, well stocked with towels, plenty of decent quality pillows, most rms around us were filled but we barely heard anything from other guests that weren't passing by in the hallway, bldg has an elevator, bkfst buffet was varied, and our dog was welcome. CONS: Google map shows property on opposite side of road, and property sign ...

«The room was spacious. However, upon entering the bedroom, a wall light was found with broken lights. Immediately reported to front desk. Later, discovered drains in sinks were slow in draining; again, reported to front desk. Rugs in elevators were old and worn. During the morning of departure, could not find a cart to help transport heavy luggage from room to vehicle. Had to take multiple trips to vehicle with luggage. None of the supposedly four carts were observed at the entrance or on the ...