Hoteller med basseng i Costa Serena

"We were really looking forward to our 8-night stay and paid a premium expecting a true 5-star experience. Unfortunately, the reality was a huge disappointment. The room was incredibly small — barely enough space to walk around with two suitcases and clothes for an 8-day stay. The limited space made it uncomfortable, and the cleaning was average at best. Our balcony faced a noisy parking lot, offering a terrible view and none of the peace we had hoped for. Breakfast was far from what you'd expect at a luxury hotel — mostly sugary pastries, very little in terms of healthy or standard options like eggs or even bread. Items constantly ran out and we had to ask for basics like glasses, coffee, and refills, waiting for staff to get to us. There was no coffee or tea provided in the room. A machine could be requested, but you have to pay for the coffee capsules — again, not what you'd expect from a 5-star hotel. The beach area was another letdown. Only four sunbeds were available for free, without umbrellas. Everything else required payment — starting from €100 per day. For a hotel that charges premium rates, having to pay extra just to lay comfortably on the beach is unacceptable. The on-site restaurant was also overpriced with a limited menu. Overall, the experience fell far below expectations. I’ve travelled extensively and stayed in many true 5-star hotels around the world — this unfortunately was not one of them."

"Amazing service, breakfast included with a decent selection, nice, fresh hotel rooms. Very value for money! Can highly recommend"