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Anmeldelser av Best Western Concord Inn & Suites

2.5 out of 5
Best Western Concord Inn & Suites
97 Hall St, Concord, NH

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 418 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 346 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 124 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 73 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 42 av totalt 1003 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

7,6/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Liv Kristin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2019
Svar fra Best Western Concord Inn & Suites den 2. juli 2019
Thank you for completing the survey regarding your recent stay at our property! Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate the wonderful rating, but are even more ecstatic to hear that your stay was memorable! We hope you will come back and see us again soon! If I can be of assistance in the future, please don't hesitate to contact me between 6 am- 3:30 pm at the hotel. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and I hope you have a great rest of your day! Sincerely, Adriana B. Guest Services Best Western Concord Inn & Suites

10/10 – Utmerket

Christina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Im very satisfied with my stay ! Staff was excellent
Bodde her 2 netter i april 2024

8/10 – Bra

Shawna

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Clean and convenient. Not too far from downtown. Close to stores and places to eat.
Bodde her 1 natt i april 2024

10/10 – Utmerket

morgan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ravi at the front desk was super helpful and friendly.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Monica

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Ravi was a great help. Appreciate him.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Shawn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Solid experience. Friendly staff. Pool and Whirlpool where open for long times and clean.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Sara

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Guy at the front desk was super helpful and friendly. Signed me up for the rewards program which came with a little snack and some bottled water. Place was clean and quiet and in a safe area.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Steven

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had an awesome gentlemen that check us in
Bodde her 2 netter i mars 2024

10/10 – Utmerket

serena og Dover

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk staff were lovely and the pool was refreshing!
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Courtney

Reiste med familie
Always a great stay at this Best Western. It’s an easy environment and I feel so comfortable.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Cristiane

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Pool
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Merrill

Bodde her 1 natt i februar 2024

8/10 – Bra

Cheryl

Likte: Renhold og personale og service
Bodde her 3 netter i februar 2024

10/10 – Utmerket

Lori og canton

Likte: Renhold og personale og service
Hot tub was great
Bodde her 1 natt i januar 2024

4/10 – Dårlig

teddy

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Tub was broken
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Sophia

Reiste med partner
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The biggest let down was I had reserved a room with two "queens" which turned out to be fulls. My boyfriend and I have a queen at home that we happily fit into but we had to sleep separately at the Best Western due to the beds actually being fulls not queens.
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Paul

Bodde her 1 natt i desember 2023
Svar fra Leon den 8. jan. 2024
Dear Paul,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 – Utmerket

Larissa

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Easy to find. Nice pool and hot tub.
Bodde her 1 natt i desember 2023
Svar fra Leon den 7. jan. 2024
Hello Larissa,I believe that our pool and hot tub are most appreciated during the colder winter months, especially the hot tub. Thank you for sharing, we hope to see you again!Leon

10/10 – Utmerket

Sarah

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy to locate . However there was a problem with my reservation. It somehow didn't go through but the desk clerk was considerate enough to make a new reservation and reserve a room on the ground floor for my own convenience which was greater appreciated
Bodde her 1 natt i desember 2023
Svar fra Leon den 7. jan. 2024
Dear Sarah,I am glad that we were able to accommodate you. I've been on the other side of that, when every hotel in the area is sold out and we weren't able to find a guest a room. It's nice to hear about the wins. Thank You, I needed this tonight!Leon

6/10 – Grei

Milagros

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Renhold
Strange smell
Bodde her 1 natt i desember 2023
Svar fra Leon den 8. jan. 2024
Dear Milagros,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pool was excellent as was breakfast... Only complaint was the bathroom door automatically closed and it was cold in there
Bodde her 1 natt i desember 2023
Svar fra Leon den 8. jan. 2024
Dear Robert,Thank you for completing the survey regarding your recent stay at our property. Could you share which room you were in so that I can take a look at that bathroom door?Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 – Grei

SEBASTIEN

Likte: Personale og service og overnattingsstedets bygg og tilstand
The floor of my room wasn’t clean
Bodde her 1 natt i desember 2023
Svar fra Leon den 8. jan. 2024
Dear Sebastien,Thank you for completing the survey regarding your recent stay at our property. I am sorry that we missed the bathroom floor, our apologies. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 – Utmerket

Debra

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Liked the room very much, suited our needs well. Pool seemed a little cold. Room needed a little cosmetic work
Bodde her 1 natt i desember 2023
Svar fra Leon den 8. jan. 2024
Dear Debra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

8/10 – Bra

Dominique

I
Bodde her 1 natt i desember 2023
Svar fra Leon den 8. jan. 2024
Dear Dominique,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 – Grei

Linda

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The staff that was there was great but understaffed! Front desk - one cheerful person - had to also man the continental breakfast and clean the area. She was doing the work of three people and obviously couldn’t do it all. There was extremely limited options.
Bodde her 2 netter i november 2023
Svar fra Leon den 8. jan. 2024
Dear Linda,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 – Utmerket

andrea

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Concord NH
We were in Manchester for a Field hockey National championship playoffs.....waiting to book a room until we knew the outcome of the team moving on to the final playoff game. Welllll they WON and we were scrambling for a 2 night hotel stay so we could be at the Final Championship game!!Thankfully we found this Best Western!! The last room available.😳 We were sooo lucky we could stay 30 mins away in the area of the stadium. Going 6.5 hr back home wasn't a option we were so tired from the initial drive and long day we had. We arrived at the hotel and checked in couldn't wait to get settled for the night. I took a flashlight that has a "purple light" feature for finding stains, pet stains. Happy to say not one spot did I find on carpet or bedding!! The breakfast was average & basic. They had cold cereal, yogurt, granola bars, bagels,English muffins, bread, variety of muffins, hard boiled eggs, make your own Waffles, small hot bar with scrambled eggs, diced potatoes, meat - turkey sausage patty-one day, 2nd day was turkey ham. Oj & Apple Juice. Of coarse Coffee tea & hot chocolate, Milk. The front desk staff was very pleasant & helpful. 👍 BTW the Field Hockey team WON 1ST PLACE IN THE NATIONAL CHAMPIONSHIP!! 🏑🏆THE 1ST IN THE COLLEGES HISTORY !! SOOO THANKFUL FOR THIS HOTEL ROOM.😊
Bodde her 2 netter i november 2023
Svar fra Leon den 8. jan. 2024
Dear Paul,Congratulations!!!I am glad that we could accommodate you on such short notice. If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

4/10 – Dårlig

laurette og melville

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was a big disappointment. Considering that it was a Best Western I would have expected a much nicer facility. The rooms were very worn. There was a black gash in the tub, which we first believed to be a large bug. The walls were paper thin. We could hear the gentleman next door using the toilet....most unpleasant. There was a high school boys hockey team staying at a\the hotel. As a retired high school teacher I am very familiar with teen boys and their antics. The boys in the room above us were playing some sort of game where they were stomping along the floor. We were OK with this for over a half hour. When it was time for us to try to sleep, my husband went to the front desk to ask the employee to please direct the boys to stop. She didn't believe my husband. After a while he went back to the desk and invited that employee to come to our room to hear for herself. She did come, and within 30 seconds confirmed that the boys were doing something!!!! I must say, that the boys immediately stopped their game when asked to do so. That employee made our evening very unpleasant.
Bodde her 2 netter i november 2023
Svar fra Leon den 14. nov. 2023
Dear Laurette,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 – Forferdelig

Locadia

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was rude
Bodde her 1 natt i november 2023
Svar fra Leon den 12. nov. 2023
Dear Locadia,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 – Forferdelig

Sammy

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra Leon den 12. nov. 2023
Dear Sammy,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

2/10 – Forferdelig

jeremy

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely horrible, pubic hairs on the toilet, hair in the shower…. Beds are hard as a rock, i had spine surgery in December and now my back is completely destroyed Will never be staying at a best western ever again
Bodde her 2 netter i november 2023
Svar fra Leon den 6. nov. 2023
Dear Jeremy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Leon

10/10 – Utmerket

Scott

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Scott den 8. jan. 2024
Dear SScott,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

10/10 – Utmerket

Alberto

Bodde her 1 natt i oktober 2023

8/10 – Bra

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i oktober 2023

10/10 – Utmerket

Jennifer

Bodde her 1 natt i oktober 2023
Svar fra Leon den 8. jan. 2024
Dear Jennifer,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me.Thank you again for taking the time to share your experience.Sincerely,Leon

6/10 – Grei

Heather

Reiste med familie og små barn, Reiste med familie
Likte ikke: Personale og service
Just all around average. Won't go back.
Bodde her 1 natt i oktober 2023

8/10 – Bra

Alicia

Reiste med partner
Likte: Renhold og personale og service
Overall clean and comfortable. Difficulty sleeping due to noise in room above me. Sounded like someone was running back and forth through the room all morning.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Yi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I left my phone and sunglasses at the front desk, the reception kept my stuff very well and gave to me when I went back looking for those. Thanx!
Bodde her 2 netter i oktober 2023

8/10 – Bra

helene

Bodde her 1 natt i oktober 2023

4/10 – Dårlig

Jeffrey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property itself was fine and was pretty much as per the description. The room we had was on the far right side of the builing near the end, which unfortunately was fairly close to a major highway. The constant sound of cars and semis speeding by prevented us from getting much sleep. Remarkably, the traffic flow persisted all night long without the lull I hoped we would see in the wee hours. If you book here, I would recommend a room near the middle or on the left side of the hotel.
Bodde her 1 natt i oktober 2023
Svar fra Tori den 15. okt. 2023
Dear Jeffrey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

4/10 – Dårlig

Joseph

Reiste med familie
Likte ikke: Fasiliteter
Dismal property. Not very well lit, depressing.
Bodde her 1 natt i oktober 2023
Svar fra Tori den 15. okt. 2023
Dear Joseph,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Victoria B.Front DeskBest Western Concord Inn & Suites

10/10 – Utmerket

Kevin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice stay in NH
Very comfortable and spacious room. Front desk staff was helpful and courteous. Breakfast was ok, service at breakfast was excellent.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Jacqueline

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was close to everything, it was quiet, clean, and we slept great.
Bodde her 1 natt i oktober 2023

6/10 – Grei

Sandy

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i oktober 2023

8/10 – Bra

Barbara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023

2/10 – Forferdelig

Ron

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Staff was great, room was disgusting. Turn on the heater and the room smelled like an ashtray. Floor was dirty. Stains on walls , sides of bed ect. Simply disgusting. I was going to complain and just decided it wasn’t worth my time. Will never stay there again and I recommend anyone else does the same.
Bodde her 1 natt i september 2023
Svar fra Brian E den 29. sep. 2023
Dear Ron,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me.Sincerely,Brian E

10/10 – Utmerket

Holly

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Enjoyed the pool and hot tub. Hot breakfast in the morning was good.
Bodde her 1 natt i september 2023

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great bed
Fantastic bed. I slept so well! Enjoyed the stay!
Bodde her 1 natt i september 2023

10/10 – Utmerket

Jeremy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Why, oh, why? No early check opportunities? Some for a fee, but why not for that feel good factor? Shortsighted
Bodde her 1 natt i september 2023

10/10 – Utmerket

Rania

Bodde her 1 natt i september 2023