2 barer/lounger og lobbylounge
Sjekk tilgjengelighet

Anmeldelser av Shangri-La Colombo

5 out of 5
Shangri-La Colombo
1 Galle Face, Colombo

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 249 av totalt 341 anmeldelser." "
Rangering på 8 − Bra. 61 av totalt 341 anmeldelser." "
Rangering på 6 − Grei. 18 av totalt 341 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 341 anmeldelser." "
Rangering på 2 − Forferdelig. 3 av totalt 341 anmeldelser." "

9,6/10

Renhold

9,2/10

Personale og service

9,2/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Swany

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023

6/10 – Grei

Jan og Oslo

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Training of personnel is not satisfactory. This is very visible for waiters in the restaurant. Menus are not updated with regards of items not available. Waiters are not aware of food and beverage they don't have in stock. As an example; orange juice was not available on two stays within one week. Staff is polite but not trained to a level which much be expected for a 5 star hotel.
Bodde her 3 netter i januar 2023

6/10 – Grei

Theeparajan

Reiste med familie
Likte: Renhold og personale og service
Bodde her 3 netter i januar 2023

6/10 – Grei

Jan og Oslo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
breakfast quite disapointing. No orange juice available at. the hotel. no maple cirup available qualility of kitchen disapointing

10/10 – Utmerket

Christin Angela Therese

Bodde her 5 netter i februar 2022

10/10 – Utmerket

Frank

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 8 netter i februar 2020
Svar fra Shangri-La Hotel, Colombo den 29. mars 2020
Dear Frank, Thank you for taking the time out to share feedback from your time at the Shangri-La Hotel, Colombo. We are pleased to learn of your perfect score and hope to have you visit us again someday soon.

10/10 – Utmerket

Einar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
To netter på Shangri La, Colombo
Hotellet er knapt ett år gammelt, har høy kvalitet både på rom og fellesarealer (som pool, restauranter osv). Dette, i tillegg til et svært serviceinnstilt personale gjorde vårt to-netters opphold til en svært god hotellopplevelse.
Bodde her 2 netter i november 2018
Svar fra Shangri-La Hotel, Colombo den 27. nov. 2018
Thank you ever so much taking the timeout to review your recent visit to the Shangri-La Hotel, Colombo. We're glad to learn of your five star experience at the property and would love to see you back on your next trip to the city!

10/10 – Utmerket

Morten

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good 5 star hotel
Perfect hotel and staff 5 star experience!
Bodde her 1 natt i juli 2018

10/10 – Utmerket

Jan Erik

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vestlig standard - også på servicen
Hotellet er nytt, har 3 veldig bra restauranter. I tillegg til barer. Både staselig og stilig. Bra beliggenhet. WiFi en er av de beste. De er forholdsvis gode på supply chain, noe som raskt kan bli en mangelvare på SL. Bra basseng.
Svar fra Timothy Wright - General Manager den 17. mai 2018
Dear Jan Erik, Thanks for your very positive feedback - we're glad you had a great experience and enjoyed your stay. Looking forward to seeing you soon.

10/10 – Utmerket

Rexie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very pleasant stay. All facilitates like shopping is conveniently located.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Rexie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very pleasant stay. Enjoyed
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Carlos

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked all the ambience
Bodde her 2 netter i mai 2024

8/10 – Bra

Michael

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Very poor wine list Good food Wonderful staff
Bodde her 9 netter i februar 2024

4/10 – Dårlig

nicholas

The concierge promised me a new mercedes S500, then they changed and told me a Range Rover was outside waiting, then I go outside and see an aged Jaguar to drive me to TanGalle. This was terrible and dishonest and downright disorganized. Oh I took my own bags down as I asked them to come and take to car, they seemed too busy. Anyways as I got down to lobby then they tried to take my bags, sorry I'll take my own bags and I'll never come back. Amateurs.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Arata

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
モール直結、ビーチも歩いて行けて、子供連れには良い立地。 プールの更衣室にサウナ、湯船があって快適。
Bodde her 2 netter i mars 2024

8/10 – Bra

Aparna og Seattle

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

8/10 – Bra

alex

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Here's the revised review incorporating the additional details about the breakfast buffet and gluten-free options: My wife and I stopped over at the Shangri-La hotel in Sri Lanka on our way from Australia to the Maldives. We arrived around 11 pm on an Air Sri Lanka flight. If you don't fly business class, expect a long line at customs. After clearing customs, we easily located the Shangri-La desk, where a friendly staff member greeted us. He assisted with our luggage and arranged a cab to the hotel, which was a standard sedan without any hotel branding. The hotel has extensive security, with two checkpoints to pass through before reaching the reception. Check-in was smooth, and the staff's English proficiency was adequate for a 4-5 star hotel in India. Our luggage arrived in the room shortly after, but we had to remind the staff to clearly note our room number. Our room was well-appointed, with four complimentary water bottles, which we greatly appreciated. The strong sandalwood scent was initially overwhelming but became more tolerable over time. The bathroom was nice, although the bathtub was a bit too narrow for my comfort. We were pleased to find a manual bidet installed in the toilet, although an electric and heated version would have been even better. The view from our room and the coffee spot was pretty, albeit industrial, overlooking the water. The espresso met expectations, although I'm admittedly a coffee snob. The breakfast buffet had a wide variety of options,

10/10 – Utmerket

JUNJI

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 4 netter i mars 2024

10/10 – Utmerket

Sugath

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly staff ,Specially Anjula he was given me supper service at the pool side ,
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Omawattie

Reiste med en gruppe
Likte: Renhold og fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Check in experience was horrible. Staff was not not friendly. Room smells horrible. Was assigned another room but still smells horrible.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Dennis og Springfield Gardens

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
If you're looking for a relaxing weekend, look no further than the Shangri-La. My wife and I booked a weekend at the Shangri-la, and returned home fully relaxed and ready to resume the day to day stresses of work. The pool is well kept and the staff brings cooled towels, water and fresh fruit throughout the day. The Chi Spa is amazing! We had some of the best massages ever there. Shang's Palace and the Capital Bar and Grill are both delicious and the staff is very attentive. The breakfast buffet is enormous, and offers a bit of something for everyone, and again the staff are extremely attentive. We will definitely stay at the Shangri-La the next time we are in Colombo.
Bodde her 3 netter i mars 2024

10/10 – Utmerket

Sean

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Visiting from the USA and had a phenomenal experience! I would highly recommend this particular property. The service, thoughtful architectural design, and exemplary amenities make this an ideal choice while in Sri Lanka.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Wanda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

6/10 – Grei

Pauline

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Lee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Top draw!
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Hangwoo

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024

10/10 – Utmerket

OKUTO

Bodde her 1 natt i februar 2024

10/10 – Utmerket

OKUTO

Likte: Renhold
Bodde her 3 netter i februar 2024

4/10 – Dårlig

Rajdeep

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Good rooms, terrible service.
Like most Shangri La's the hotel is a pleasant place to stay. However the service here leaves much to be desired. Prior to my stay I had contacted the hotel about arranging to host an event. I was speaking with someone on whatsapp who suddenly stopped responding. I followed up twice afterwards but still with no response, so I gave up and looked elsewhere. Then prior to arrival I booked an airport shuttle as I was landing at 1am so didn't want to deal with the hassle of booking a local taxi from a foreign airport. I arrive and there is no car. So I have to withdraw local currency and find a cab. I get to the hotel and inform the manager on duty who assures me he will look into it and follow up. I stayed at the hotel for 3 nights and no one reached out to me to either apologize or follow up about why these issues popped up in the first place.
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Jong-Tae

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoy staying the hotel. There was bad smell at the room I stayed. I could not figure out the specific place for the smell. You need to check and fix it
Bodde her 4 netter i februar 2024

10/10 – Utmerket

Iresha

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Continue to enjoy staying at this lovely hotel
Bodde her 3 netter i januar 2024

10/10 – Utmerket

Mohammad

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Urban

Bodde her 1 natt i januar 2024

10/10 – Utmerket

Saminda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place to base yourself in Colombo
Amazing hotel and well the stay
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Ameer

Bodde her 1 natt i januar 2024

8/10 – Bra

Joseph

Bodde her 2 netter i januar 2024

8/10 – Bra

LAURA

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i januar 2024

8/10 – Bra

Morvarid

Likte: Overnattingsstedets bygg og tilstand
Convenient for our last night stay in Sri Lanka
Bodde her 1 natt i januar 2024

10/10 – Utmerket

christine

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We've stayed at a few Shangri-la hotels and they never disappoint. We were at the Shangri-la for 10 days from boxing day and thoroughly enjoyed our stay. Convenient location in Colombo with easy access to shopping mall and it's food court next door and walk-able distant to the train station amongst other amenities. Friendly and helpful staff who go out of their way to help. Good quality and selection of food at breakfast and evening buffet. Loved our stay, will be back and would recommend.
Bodde her 10 netter i desember 2023

6/10 – Grei

Ekta

Likte ikke: Personale og service
Bodde her 2 netter i januar 2024

10/10 – Utmerket

Sung Soo

Bodde her 3 netter i november 2023

8/10 – Bra

Emma

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fabulous
Really stunning hotel, everything was great - staff were extremely friendly.
Bodde her 2 netter i november 2023

2/10 – Forferdelig

Elite

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rigid Hotel Team. Very difficult in communication. Too many terms and conditions.

10/10 – Utmerket

Hussein og Riyadh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful and luxurious
Bodde her 3 netter i juli 2023

10/10 – Utmerket

Kay

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is right across from a boardwalk on the ocean, so there are nice views. The staff are very nice and helpful. Rooms very clean and amenities are good. Buffet is good, lots of choices. Security is tight. We had a very nice stay! No complaints.
Bodde her 5 netter i oktober 2023

4/10 – Dårlig

Siva

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms were nice but ac wasn’t working the whole first night, they didn’t even apologize just sent a technician to fix it the next day. Expected much better customer service for paying 900usd for 2 nights
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Sugunalan

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023

10/10 – Utmerket

Emma

Bodde her 5 netter i september 2023

10/10 – Utmerket

Paulo og Cedar Park

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
By far the best hotel in Colombo. Immaculate property, conveniently located within the One Galle Face Shopping Mall complex (huge food court!), attentive staff, amazing restaurants. Wouldn't change a thing!
Bodde her 3 netter i september 2023

6/10 – Grei

Ranil

Likte: Renhold
Likte ikke: Personale og service
New property. Poor flow and design of the main floor, entrance. Under trained staff. Good ok. Not as good as other similar hotels in Colombo. Over priced and over hyped by the locals.
Bodde her 7 netter i september 2023