Hoteller i Coal Run Village

«Booked a non smoking room & was put in a smoking room. Told there weren’t any more rooms. Smell was terrible & our clothes & everything that we had on the room smelled just as bad afterwards. Desk staff were not friendly & didn’t seem to want to help in any way. No amenities at all. Have stayed there in the past but will not again»

«Overall a nice place to stay. 1st night toilet in original room did not work. Employees transferred us to another room quickly. Thank you for that. The 2nd room the water pressure in shower was very low, refrigerator did not work, and the TV kept disconnecting from shows. All the negative was no biggie. Just wanted to give review for improvement. Again overall very nice staff and convenience of stores and restaurants around made up for other stuff needing improvement.»

«Awesome»

«The location was great. Easy to access. Staff was helpful and hospitable.»

«The staff were super friendly & very accommodating! Loved the hospitality!»

«Terrible service the send my room twice and a person entry in my room by 3am, and after that can’t sleep any more, l call service desk and they say sorry we move the person to different room. That is disrespectful. That hotel is very unsafe; something else could have happened. And even with that, they double-charged me, I'm still fighting to resolve to this day.»

«Oh my sweet mother of snap was this a disaster. They don't mention on the website they are undergoing massive renovations on EVERY floor, (which by the way are sorely needed). You have to work your way around construction materials and crew to get to your room. When we went in to my mothers room it smelled like R Kelly had a party there. We had to go buy disinfectant spray to help counter the smell. I was lucky when I went to check in that there was someone at the desk because for the ...