Quite simply, the staff went above and beyond during my stay. They arranged and paid for a taxi to collect me from the airport (I was visiting for my mothers funeral, so they arranged an early check-in). The room was imaculate and modern. I had dinner in the restaraunt, having the prawn cocktail followed by pork belly - both were beautiful. I required a bottle opener and they sent someone to my room to do it for me in minutes. The chef cooked smoked haddock for my breakfast (despite it not being an option) and they have arranged a driver to take me back to the airport. They turned what was a very difficult time, into a very pleasant stay and even enquired how the service went when I returned - the staff get 10 out of ten - very impressive, and will definitely return (hopefully under happier circumstances).