Hoteller i Cleveland

«Staff told me I had to vacate the area because my son was too loud and the room was a mess. I was told it was extensive cleaning needed, however wet toilet paper can be swept up. I don’t mind paying the incidental fee, that was actually $250, but staff said it was $200. What I mind was being told this at 8pm. Could have called or contacted me prior to the evening. When asked if I was going to get reimbursed for the remaining night, I was told since I booked through Expedia, I would have to ...

«Okay for a stopover off I95»

«Don't overlook this one. With fresh renovations and a convenient bar/restaurant on site, it truly feels upscale. The rooms are average, but freshly updated and so quiet. The staff is all lovely and the pool area seemed very nice though I did not come prepared to swim. Sadly, I would likely never find myself in Statesville again, but I'm very happy that I chose this Sonesta Select. I was not traveling with my pup this time, but they seem very pet-friendly without sacrificing the clean feel.»

«Fine hotel. Breakfast was delicious. Staff was nice. Didn’t love the suite. The in-wall AC units always have a smell and run loud.»

«No grab bars in shower»

«Staff smoked on a non smoking property but I did ask the ladies to move and they did the guy at the front desk was smoking right at front door and trash was left daily on the floors by the elevators it wasn’t one day that trash wasn’t outside of the trash can. Also they are trip hazards by the outside sitting area closer to the part where you can see the vineyard.»

«Website showed a pool but pool was filled in, bathroom needed ungraded, breakfast was poor too little choices, room's carpet was poor, chipped area in walls. seemed dirty in general. Staff was good.»

«Clean room friendly staff only issue we had was it felt like the AC didn’t work well»

«From the moment I got there, the staff was very helpful.The young man behind the desk understood that I had diabetes and made sure to put me on the first floor closest to the office. The rooms are not perfect, but they're very good for what you need very comfortable.And I felt very safe. The staff of the morning at checkout was very kind. I would definitely stay here again.It was definitely a very good answer to a problem of traveling that day. God bless them.God bless their management. I look ...

«Legitimately the worst hotel I've ever stayed in. Toilets leaking and falling off the walls, shower heads as well. Pool completely closed off. This hotel is a total dump.»

«Room clean , breakfast good.»

«Was able to check in earlier than expected»

«What I expected»

«Great stay»

«Overall, it was a good stay. My room was clean, the bed was very comfortable and the staff was friendly. The outside was a little dingy and the outdoor seating seemed to be a smoking lounge. The cushions looked worn out. It was functional but I wound probably look for something different next time.»

«Gluten free options for breakfast»

«Everything»

«My room was only cleaned once during my stay, I had to get clean towels three different days in my own.»

«This place allows pets. I did not know this when I book the hotel. The room next to us had 2 dogs that barked constantly»

«Staff was wonderful! Breakfast was good. Room was clean and very spacious. Thoroughly enjoyed our stay»