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Anmeldelser av The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton

4 out of 5
The Tudor Arms Hotel Cleveland - a DoubleTree by Hilton
10660 Carnegie Ave, Cleveland, OH

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 467 av totalt 1008 anmeldelser." "
Rangering på 8 − Bra. 293 av totalt 1008 anmeldelser." "
Rangering på 6 − Grei. 120 av totalt 1008 anmeldelser." "
Rangering på 4 − Dårlig. 81 av totalt 1008 anmeldelser." "
Rangering på 2 − Forferdelig. 47 av totalt 1008 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Vegard

Forretningsreisende
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i august 2023

8/10 – Bra

Oeivind

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
God beliggenhet og vennlig service
God beliggenhet i nærheten av museer og konserhuset Severance Hall hvor Cleveland Orchestra spiller sine konserter. Det ligger også i gangavstand til det enorme sykehuset Cleveland Clinic, et av verdens fremste sykehus. I løpet av de fem dagene vi bodde på hotellet fikk vi besøk av housekeeping to ganger, så det kunne ha vært bedre. Kjøkkenkroken på rommet var også helt fri for kjøkkenutstyr så det gikk ikke å lage noe mat selv bortsett fra mikrobølge-popcorn.. Restauranten i hotellet var over gjennomsnittet for hotell-restauranter med god service, god mat og en god vinliste. Innsjekking og utsjekking var rakt og effektivt og alle vi kom i kontakt med av personal i hotellet var ekstremt vennlige. Vil absolutt anbefale hotellet og ville bodd der igjen.
Bodde her 5 netter i mai 2019
Svar fra dos den 16. mai 2019
Thank you for your review

10/10 – Utmerket

Ed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Classic and beautiful building.
Bodde her 1 natt i mai 2024
Svar fra Management den 26. mai 2024
Thank you for the very kind words! We hope to welcome you back again!

10/10 – Utmerket

Austin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were very helpful.
Bodde her 4 netter i mai 2024
Svar fra Management den 24. mai 2024
Thank you for the review of your stay with us!

10/10 – Utmerket

Noveera og Webster

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were absolutely amazing! I had to make a change to the reservation and Expedia made an error in the change that resulted in Expedia canceling the reservation - even though my account showed I still had the reservation but for the wrong dates. The manager was able to restore my reservation and give me two rooms! I was there for my daughter’s graduation and they saved the day. I am so impressed by the level of attention and care they showed me.
Bodde her 2 netter i mai 2024
Svar fra Management den 24. mai 2024
Thank you so much for the kind words! We can't wait to have you back again!

10/10 – Utmerket

Rebecca

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Great staff! Within walking distance to Severence Hall/Cleveland Orchestra!!!
Bodde her 3 netter i mai 2024
Svar fra Management den 24. mai 2024
Thank you so much for the review of your stay!

8/10 – Bra

MICHAEL

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Terrible breakfast.
Bodde her 1 natt i mai 2024
Svar fra Management den 24. mai 2024
Thank you for the review of your stay with us, sorry you didn't enjoy the breakfast

4/10 – Dårlig

Dylan Thomas

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Management den 24. mai 2024
Thank you for the review of your stay with us!

10/10 – Utmerket

Julio C

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent staff. The rooms are spacious and comfortable. The hotel itself is unique. Very interesting and impressive space. The only negative thing I would say is that I have been visiting this hotel for almost two years because my son attends college nearby and the elevators have been a problem since my first stay. During my recent stay the one working elevator was out of service and we had to walk five flights of stairs to our room. Otherwise, the hotel is fantastic and I plan to continue visiting.
Bodde her 2 netter i mai 2024
Svar fra Management den 16. mai 2024
Thank you so much for the review of your stay! We can't wait for the installation of the new elevators to finish so we can show them off!

4/10 – Dårlig

Julie

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Upon check in, the staff was rude. I was there for 2 nights. I alerted the front desk that I would be out of my room at 10:30, so that house keeping could come in. I was gone most of the day. After multiple calls to the front desk and a trip down there, my room finally was cleaned at 5:30. And no one was friendly about that.
Bodde her 2 netter i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay. Pretty shocking you felt the team was rude considering the amount of comments on how friendly they are. I did look up your reservation and the day you did request housekeeping we were busy so we are sorry that we couldn't service your room at the exact time you required us to. I did see that there were notes made on the housekeeping board showing that you were on the list. We hope you have a better day!

10/10 – Utmerket

David

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Shuttle service was appreciated. Friendly staff Clean room. Comfy bed.
Bodde her 1 natt i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

4/10 – Dårlig

Jo

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So much potential but so little effort. Rooms are dirty. Elevator seems like a jury-rigged nightmare.
Bodde her 2 netter i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We are sorry to hear you didn't enjoy your stay and you felt our rooms were "Dirty". What you failed to mention was we are currently installing 2 brand new elevators which we can't wait to finish. We hope you have a better day.

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

6/10 – Grei

Ruben og Wilmette

Forretningsreisende
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Room: The bathroom floor was filthy, the easy chair in the was soiled, the caulking around the tub was moldy and mildewed and clearly in need of replacement, and the air was musty. Property: one elevator was out of order, parking coasts $21 a night, which is absurd, and as soon as you walk in via the main entrance you are immediately overpowered by an air freshener odor that burns your nostrils, and the free cookies they offer are TERRIBLE.
Bodde her 2 netter i mai 2024
Svar fra Mangement den 14. mai 2024
Thank you for the review of your stay! There are plenty of other options in the are that will hopefully work better for what you are looking for. We hope you have a better day!

4/10 – Dårlig

Ibrahim

Forretningsreisende, Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The place was ok, but the first room we were assigned had a clogged toilet, the elevators went out of service and we had to walk eight flights to get to our room. They tried to charge us for breakfast which was included. I had to go to the front desk and explain to them before the fee was waived
Bodde her 1 natt i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

8/10 – Bra

hickory og Cleveland

Likte: Renhold, personale og service og fasiliteter
Great!
Bodde her 1 natt i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Simona

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful!
Bodde her 3 netter i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Shen En og Metairie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Christina

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Ronald

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really liked the Tudor Arms it was convenient and they had transportation to the Clinic.
Bodde her 1 natt i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

hickory og Cleveland

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great experience customer service at the front desk explain mostly all of your everything you needed to know from your check in and checking out needs. she even offered complimentary cookies.
Bodde her 1 natt i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

lana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff at the hotel is excellent. I had a problem with the lock in my room and seeing how exhausted I was from driving and my events, they gave me another room and a breakfast voucher. They’ve been extremely courteous and attentive to my needs, and I appreciate their open and straightforward communication and help.
Bodde her 1 natt i mai 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

8/10 – Bra

Becky

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We liked the shuttle to clinic
Bodde her 1 natt i mai 2024
Svar fra Manager den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Patrick

Forretningsreisende
Likte: Renhold og fasiliteter
Courteous service, things were clean
Bodde her 1 natt i mai 2024
Svar fra Manager den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Christie

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to clinic
Bodde her 1 natt i mai 2024
Svar fra Manager den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

6/10 – Grei

Nataliya og Charlotte

Likte ikke: Personale og service
Bodde her 3 netter i april 2024
Svar fra Manager den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

4/10 – Dårlig

Deborah

Bodde her 1 natt i april 2024
Svar fra Management den 16. mai 2024
Thank you for the review of your stay with us! We hope you have a better day!

8/10 – Bra

Lin

Reiste med familie
Likte: Renhold og personale og service
The building is old, only one elevator and seems under repairing work. Staff and services are good.
Bodde her 1 natt i april 2024
Svar fra Management den 25. apr. 2024
Thank you for sharing your feedback with us. We appreciate your kind words about our staff and services. As for the condition of the building, we understand your concerns. Renovation work is ongoing to enhance the overall experience for our guests. Your patience and understanding are greatly valued as we strive to improve our facilities. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

10/10 – Utmerket

Nakia

Bodde her 1 natt i februar 2024
Svar fra Management den 25. apr. 2024
Thank you for the review!

6/10 – Grei

Kenn

Reiste med partner, Forretningsreisende
Likte: Renhold og personale og service
Super quiet, reasonable rate, delicious warm cookies upon arrival. Like the old heritage hotel feel and charm. Staff were very friendly. Beds quiet comfortable and clean. Hygienic clean floors and restful colours. Spacious room. However, the breakfast was dismal for hot food, coffee was not to my liking. For $18 buffet flat fee, was not worth it. Dinner on Sunday they were out of most things on the menu, the bar tender was quite jovial and friendly who could see we were disappointed in both availability and quality of food. Room temperature by the time it arrived including the chicken on top of the pasta, we wondered why it took so long when it was undercooked. Lights around the bed didn't work the second of two nights no matter what we did with the switches and the harsh white LED light of the desk lamp was not suitable to light the whole room. Television was great but the channel guide didn't work. Liked the spacious bathroom and distance from sleeping area, and the shower head was powerful, however there was a build up of hair in the tub and sink traps which made for the water to sit before draining - not great when showering to be ankle deep in water draining. Sad to see such minor issues overshadow our visit this time in comparison to a previous visit pre-covid. Parking was very convenient and safe and the location is very central to our trip's purpose of visiting museums and galleries around University Circle.
Bodde her 2 netter i april 2024
Svar fra Management den 24. apr. 2024
We are thrilled to hear that you found our hotel to be quiet with reasonable rates, and you enjoyed the delicious warm cookies upon arrival. We are delighted that you appreciated the old heritage hotel feel and charm, as well as the friendliness of our staff. It's great to know that you found the beds comfortable and clean, and you liked the hygienic clean floors and restful colors. Moreover, we are pleased to hear that you found the room spacious and the bathroom to your liking. However, I'm truly sorry to learn that your experience with breakfast and dinner did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused.

10/10 – Utmerket

John

Was a great stay minus only one elevator down due to maintenance remodel - employees great as always !!
Bodde her 3 netter i april 2024
Svar fra Management den 24. apr. 2024
It sounds like you had a mostly positive stay, despite the inconvenience with the elevator. It’s great to hear that the employees were able to make up for the inconvenience. Hopefully, your next stay will be even better with all the renovations completed!

6/10 – Grei

INMI

Bodde her 3 netter i april 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

GREG

Bodde her 2 netter i april 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Mandy

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wonderful stay great staff
Bodde her 1 natt i mars 2024
Svar fra Management den 24. apr. 2024
Thank you for the great comments!

6/10 – Grei

Jingping

Likte ikke: Overnattingsstedets bygg og tilstand
It is more expensive than the reserved price, parking is inconvenient. Bed sheet feels kind of not completely dried or the room feel kind of humid
Bodde her 1 natt i april 2024
Svar fra Management den 24. apr. 2024
Thank you for the review of your stay. We recommend researching where you plan on booking in order to see if parking is included. Have a great day!

4/10 – Dårlig

Manoj

Likte ikke: Personale og service
Not very helpful front desk
Bodde her 1 natt i april 2024
Svar fra Manager den 16. apr. 2024
Thank you for the review of your stay. This is very shocking considering how many compliments we get on how efficient and friendly our team is.

10/10 – Utmerket

Maureen

Bodde her 3 netter i april 2024
Svar fra Management den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Lin Ping

Bodde her 1 natt i april 2024
Svar fra Manager den 14. mai 2024
Thank you for the review of your stay! We hope you have a great day!

10/10 – Utmerket

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Management den 11. apr. 2024
Thank you so much for the review

8/10 – Bra

Diane

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Tudor Arms is my favorite place to stay in Cleveland. Im happy to see the pandemic delayed upgrades are in process.
Bodde her 3 netter i mars 2024
Svar fra Management den 27. mars 2024
Thank you for the kind words! That is wonderful to hear! Looking forward to experiencing the improvements first hand soon!

10/10 – Utmerket

Nicholas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Manager den 28. mars 2024
Thank you for the review of our hotel! Come back to see us.

8/10 – Bra

Paul

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Some of the property could be better maintained. Poor draining in the shower/bathtub.
Bodde her 3 netter i mars 2024
Svar fra Management den 26. mars 2024
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the poor draining in the shower/bathtub. Rest assured, we will address this issue promptly to ensure better maintenance of the property. Your feedback is valuable in helping us improve our services. If you have any further concerns, please don't hesitate to reach out.

8/10 – Bra

Steven

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Manager den 28. mars 2024
Thank you for the review of our hotel! Come back to see us.

8/10 – Bra

Jamie

Reiste med en gruppe
Likte: Renhold og personale og service
The Tudor is a stunning property with a rich history. The hotel is immaculately clean and smells lovely. The staff are warm and welcoming. The double queen suite is very spacious. The thermostat in the room did not seem to work. We turned it down to 64 and the room remained sweltering. The vending machines do not take cards and the sink faucets are short so it was difficult to obtain or fill up water bottles. Paying $21 daily for parking and $15 per person for breakfast are unwelcomed charges. Even so, I'll stay here again when we return next month.
Bodde her 2 netter i mars 2024
Svar fra Management den 25. mars 2024
It sounds like you had a mostly positive experience at The Tudor, despite a few minor inconveniences. The rich history, cleanliness, and welcoming staff certainly contributed to your enjoyment. It's unfortunate that the thermostat didn't work properly and that the vending machines only accepted cash, and the short sink faucets made it challenging for you to fill up water bottles. We understand that additional fees can be unwelcome surprises, and we apologize for any inconvenience they may have caused. We strive to be transparent about our pricing structure, and we will certainly take your feedback into consideration as we continue to improve our services. In regards to the unwelcomed charges...In the future, we recommend researching hotel amenities and associated costs beforehand to ensure a more seamless experience. However, we are delighted to hear that despite these charges, you still plan to stay with us again next month.

10/10 – Utmerket

Mackenzie

Bodde her 1 natt i mars 2024
Svar fra Management den 16. apr. 2024
Thank you for the review of your stay with us!

8/10 – Bra

Anna

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall good place for a short stay.
Bodde her 1 natt i mars 2024
Svar fra Management den 25. mars 2024
We're pleased to hear that you found our establishment to be a good choice for your short stay. Thank you for your positive feedback, and we hope to have the opportunity to host you again in the future.

8/10 – Bra

Andrew

Bodde her 3 netter i mars 2024
Svar fra Management den 16. apr. 2024
Thank you for the review of your stay!

10/10 – Utmerket

Joseph

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I appreciated the combination of an historic building and modern facilities. It was comfortable and quiet. The room was large and the decor was classy, if somewhat sparse [and a bit dark.] Close to the Cleveland Clinic, Little Italy, and museums.
Bodde her 1 natt i mars 2024
Svar fra Management den 25. mars 2024
Thank you for sharing your positive experience with us. We're delighted that you enjoyed the blend of historic charm and modern amenities during your stay. It's fantastic to hear that you found the room spacious, comfortable, and quiet, and that our location near key attractions suited your needs.Your feedback regarding the decor and lighting is noted, and we'll certainly take it into consideration for future enhancements.

10/10 – Utmerket

XuanTrang og Austin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place to stay near the Cleveland clinic and Case Western University.
Bodde her 3 netter i februar 2024
Svar fra Management den 25. mars 2024
Thank you for the kind words! We can't wait to welcome you back again to our historic hotel!

8/10 – Bra

Uriel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room size was spacious for being an old hotel.
Bodde her 1 natt i mars 2024
Svar fra Management den 25. mars 2024
Thank you for your positive feedback regarding the spaciousness of your room despite the hotel's age. We take pride in preserving the historical charm of our establishment while ensuring our guests enjoy comfortable accommodations. Your satisfaction is important to us, and we're delighted to hear that you found the room size to your liking. If there's anything else we can do to enhance your stay, please don't hesitate to reach out. We look forward to welcoming you back in the future.