Hoteller i Cleveland Heights

«The property and rooms were very clean and the staff was very friendly and helpful. The only “negatives” I have was that is no light over the desk, nor a lamp. I had to work remotely during my stay, so that was a bit of an issue. There was no microwave in the room either, which I am use too. Additionally, there were no “guest” ice machines to be used. Had to go to the front desk to ask for ice, then they went to the kitchen to get it. Other than those inconveniences, everything else was ...

«Rooms were very nice for the price point. Staff was super rude to every customer. Should definitely work on customer service.»

«This visit was a little disappointing. There was no soap in the room and the bathtub appeared that it hadn't been cleaned. I was told to park in front of the of the assigned room, but when I arrived there at 7 o'clock there was no space there.»

«Breakfasts were great»

«Stayed 2 nights on a family trip. The staff were all very friendly, our room was clean. The breakfast was pretty good too! I'd recommend staying here!»

«Kool»

«Clearly the room was worth the value. Not great and not bad»

«I had a great stay at this property. It is an older hotel, but well-maintained.»

«Bathroom floor was not great. Mold in some places. Staff was loud in the laundry room in the evening. Definitely not sound proof rooms, but no road traffic. Breakfast was very limited.»

«A good place to stay when visiting Mentor. The room I stayed in was clean, the bed was comfortable, the bathroom was clean, and amenities like fridge and microwave were there for us. The front desk staff member was friendly and helpful during check-in. There was complimentary continental breakfast included with the stay. »

«TV service or internet did not work. Complained, they put us in another room TV still didn’t work. Left and was told to call in the morning to speak with manager. She was rude and not helpful at all»

«Staff was friendly, I would recommend this hotel.»

«N»

«The hotel is conveniently located. We stayed there for 3 days, and they did not clean the room or change the towels. The internet was completely unusable. There were many dead insects on the windowsill and floor, and the floor was slippery due to soap residue after cleaning. I would not recommend this to anyone.»

«Very quiet for its close proximity to the airport.»

«Close to airport and everything else!»

«The cleaning lady never cleaned our room the entire 5 days stay. Good thing I bought stuff to clean my own room and my own extra towels. The front desk staff was nice.»

«Clean room. The lobby smelled amazing. Only issue was no housekeeping cleaned our room for fresh towels. But other than that great time»

«The room was clean well stocked. There was a microwave and fridge for ease of use. Breakfast was good and easy to get to. One small issue would be that the gravy for the biscuits was in a container before the biscuits (sort of out of order). It was good just had to get use to grabbing the biscuits first. Parking was readily available.»