Hoteller i Cleveland Heights

«The restaurant»

«Love it»

«The parking lot was well lit and accessible. The bed was comfortable. We appreciated the location to Cuyahoga Valley National Park. And the room was cheap. However, the ratings didn’t match up to the actual room. The room needed maintenance, like grouting around bathroom tiles was missing and the carpet was dirty and sticky. The evening staff was slow to come to the counter for check in. I wish we stayed somewhere else for our multi-day stay.»

«Stayed a couple nights. No issues»

«The hotel is conveniently located. We stayed there for 3 days, and they did not clean the room or change the towels. The internet was completely unusable. There were many dead insects on the windowsill and floor, and the floor was slippery due to soap residue after cleaning. I would not recommend this to anyone.»

«Room was clean except for a huge stain on the bedsheet. The sheet was clean, but the stain was disturbing. Staff, especially in the morning were excellent. My husband and I flew in on a Wednesday night, and the shuttle picked the rest of my family up in the morning and brought them to the hotel. I would definitely stay here again if the stained sheet gets addressed.»

«Amazing staff and quaint hotel ! Love the upscale yet comfortable relaxed feel to this great boutique hotel close to chagrin falls ! Very convenient and includes hotel bar and restaurant giving you the option to stay in once you’ve arrived.»

«Staff disengaged, poorly run thru and thru»

«The room was clean, linens and towels very clean. The air conditioner worked beautifully.»

«It dont believe any of the rooms dont stink of smoke. Curtain fell off. Window wouldnt open. Generally old ane decrepit.»

«Nice hotel. Well taken care of, good location, easy parking, good staff at the front desk and at breakfast.»

«Guests were making noise in the lobby and outside until midnight, so I could not sleep well. I was told that they were part of a group staying at the hotel for a wedding. Even so, the noise should have been controlled out of consideration for the other guests. Also, I was disappointed because the breakfast seemed to have been prepared with very little care.»

«Staff can be so rude »

«Decent motel. For what it is, it got the job done. Got a good nights rest for a low price. Very few amenities. Safe location too.»

«Clean room, friendly staff, breakfast was fresh»

«This is one of the most unique properties I have seen. The rooms are large and very accommodating with an industrial feel, decorated in art deco style.»

«1 hour wait to check in. Then when we go to check in they didn't have a room for us. We had to get ready for our event that evening in the hotel lobby bathroom. Next day we asked for a refund and they said we had to contact Expedia who booked through but that was next to impossible. The hotel was supposed to contact Expedia and issue refund. We got nothing accomplished but inconvenience with this hotel start to finish! We will never stay there again.»

«Bad customer service »

«The Sonesta was a pretty good stay. We only stayed for one night. It was a few things that could be improved. They need to make sure enough towels are in the amenties. It was only one wash cloth in each bathroom and only one towel in one of the bathrooms. Also, the kitchen did not have any silverware, pans for cooking, or dinnerware. This would have been a problem if we were staying more days. I think if someone would inspect the rooms after them being cleaned would lower the complaint or ...

«Room was clean. Breakfast was excellent with multiple choices. Staff was very friendly and helpful....will definitely stay here again.»