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Anmeldelser av Best Western Holiday Lodge

3 out of 5
Best Western Holiday Lodge
2023 7th Avenue N, Clear Lake, IA

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 203 av totalt 452 anmeldelser." "
Rangering på 8 − Bra. 140 av totalt 452 anmeldelser." "
Rangering på 6 − Grei. 64 av totalt 452 anmeldelser." "
Rangering på 4 − Dårlig. 31 av totalt 452 anmeldelser." "
Rangering på 2 − Forferdelig. 14 av totalt 452 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Gregory

Bodde her 1 natt i mai 2024

8/10 – Bra

Desiree

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was pretty much fine. Only complaint was everyone the furnace kicked on it was pretty loud. Seemed clean in room.
Bodde her 1 natt i mai 2024
Svar fra GM den 6. mai 2024
Dear Desiree, Thank you for taking the time to complete our survey. We do apologize about the furnace. I will let my maintenance know so we can resolve it. We hope your future travels bring you back to the Best Western Holiday Lodge, Clear Lake, IA. Sincerely Best Western Holiday Lodge Management Team

10/10 – Utmerket

Katie

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were given a "non-smoking" room that smelled so badly of cigarette smoke that it was kind of nasty. We are not smokers.
Bodde her 1 natt i mars 2024
Svar fra GM den 30. mars 2024
Dear Katie, Thank you for taking the time to complete our survey. I would like to apologize for the smell. I will bring this up to our housekeeping team so it does not happen to you or any other guest again. Sincerely, Best Western Holiday Lodge Management Team

10/10 – Utmerket

Jennifer

Reiste med partner
Likte: Fasiliteter
They have a breakfast buffet and a very good restaurant connected to it, close to interstate and other fast food restaurants and gas stations
Bodde her 1 natt i mars 2024
Svar fra GM den 9. mars 2024
Dear Jennifer, Thank you for taking the time to complete our survey. We are happy to hear that you enjoy your time with us. We hope your future travels bring you back to the Best Western Holiday Lodge. Sincerely, BW Management Team

10/10 – Utmerket

Carrie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the shuttle to the surf
Bodde her 1 natt i februar 2024
Svar fra DR den 2. mars 2024
Dear Carrie, Thank for taking the time to complete our survey. We are ecstatic to hear that you loved our shuttle. We will share your feedback with our team. We hope to see you again on your future travels. Sincerely, Best Western Holiday Lodge Team

4/10 – Dårlig

Diane

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
We were first given a room that was "adjacent" to the building - no way - the room was in a parking lot - wanted to use the pool and it was 30 degrees - we were not going to be walking outside. The individual that greeted us never made eye contact, could hardly hear her and was not friendly like all your posters said your employees were - they did have a great breakfast. Will not stay there again and will not suggest.
Bodde her 1 natt i februar 2024
Svar fra DR den 2. mars 2024
Dear Diane, I would like to start off with extending our apologies for not meeting your requirement. We will be sure to talk and coach the front desk to make sure this does not happen again. We hope you give us another chance earn your loyalty. Sincerely, Best Western Holiday Lodge Team

10/10 – Utmerket

Dawn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
The girl at the front desk was very nice and helpful. We took their shuttle to the Surf for a concert, and the shuttle driver was very nice too. The room and the hotel smelled good and was very clean. The beds were comfy too
Bodde her 1 natt i februar 2024
Svar fra GM den 2. mars 2024
Dear DawnThank for taking the time to complete our survey.. We are happy to hear your enjoyed your time here. We hope to see you again on your future travels. Sincerely, Best Western Holiday Lodge Team

10/10 – Utmerket

Sean

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I'd stay again!
Staff were nice. The free shuttle to the surf was great!
Bodde her 1 natt i februar 2024
Svar fra DR den 2. mars 2024
Dear SeanThank for taking the time to complete our survey. We are ecstatic to hear that you loved our shuttle. We will share your feedback with our team. We hope to see you again on your future travels. Sincerely, Best Western Holiday Lodge Team

10/10 – Utmerket

Alana

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel. It was located in a convenient location to the Surf Ballroom and it was nice that the hotel provided a shuttle to the concert.
Bodde her 1 natt i desember 2023
Svar fra GM den 19. apr. 2024
Dear alana, We would like to thank you for the amazing review you gave us. Please forgive us for the delayed response. We do hope that your future travels bring you back to the Best Western Clear Lake, IA

6/10 – Grei

Michael

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It's a Kinseth Hotel Property
As by the title, as soon as I realized it was owned and operated by Kinseth I knew the quality of the ownership, having done business with them in the past. So, admittedly, I'm biased. I stayed in this property 20+ years ago and had a favorable experience so when the opportunity came up that necessitated for me to spend the night in Clear Lake I chose this hotel. Not worth the price. This was the most expensive hotel that was posted on hotels.com for this area. For this price, in my travelling experience, one would expect more modern conviences (i.e. direct USB plug in's for devices, better TV interface, a bathroom with upgraded shower heads). We constantly needed to jiggle the toilet handle to keep it from running. Caulking and damage repair was noticably visible in the bathroom Needed to return to our vehicle to retrieve power plugs for charging devices. Positives: The Post it note for 20% off in Bennigan's restaurant was appreciated. The breakfast buffet wasn't bad, something I hadn't experienced before, a rotating daily breakfast offering. Saturday morning was make your own breakfast burrito. Bottom line is that there are more affordable, updated newer hotels in the area. Take a look at those.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Judith l

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

10/10 – Utmerket

richard

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

8/10 – Bra

Russell

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was friendly and hotel was clean which was appreciated. Took a few minutes to get warm water for the shower, toilet handle had to be held down while flushing to flush completely, and mattress was a little hard. Other than those items, the staff made it a pleasant stay.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Karl

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Deborah

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Grant

Likte: Renhold og personale og service
Bodde her 1 natt i oktober 2023

8/10 – Bra

Karen

Reiste med en gruppe
Likte: Renhold
We had to drive around to the back of the property to get to the room which was in a separate building and connected by a tunnel. The on-site restaurant had a limited menu and bar closed by 9 pm.
Bodde her 1 natt i september 2023

8/10 – Bra

Ezekiel

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023

10/10 – Utmerket

Scott

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

8/10 – Bra

Nicole og Boone

Reiste med partner, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Chuck, the shuttle driver, was great! Supposed to be queen beds but were fulls.
Bodde her 1 natt i august 2023
Svar fra GM den 30. aug. 2023
Thank you for taking the time to write your review of the Best Western, your comments are very much valued. We really appreciate you recognizing our staff as well as our many amenities of the hotel. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, which our guests expect. Hope to see you soon.

10/10 – Utmerket

james

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean room, delicious breakfast, cordial staff.
Bodde her 1 natt i august 2023
Svar fra GM den 29. aug. 2023
Thank you very much for your review of your recent stay at the Best Western.This is the type of review that we love to have. It means we have exceeded your expectations and have provided you with an enjoyable experience. Our team prides themselves with the opportunity to provide that quality customer service, which our guests expect. Your review will encourage the team to continually excel in providing exceptional personal service. Thank you so much, all the best and see you soon! Warm regards!

6/10 – Grei

Russ

Forretningsreisende
Likte: Renhold
IT WAS OKAY.
Bodde her 1 natt i august 2023
Svar fra GM den 24. aug. 2023
Thank you for taking the time to complete a review regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We take all issues seriously and we will do everything we can to ensure that this issue is addressed immediately. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 – Grei

Marie

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023
Svar fra GM den 19. aug. 2023
Thank you for taking the time to complete a review regarding your recent stay at our hotel. I would like to apologize for failing to exceed your expectations. We take all issues seriously and we will do everything we can to ensure that this issue is addressed immediately. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 – Utmerket

Kevin

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra GM den 19. aug. 2023
Thank you for taking the time to highlight your recent stay at the Best Western. We sincerely appreciate it and are happy you were well pleased with your stay. We take great care in providing our guest with a positive experience overall. Thank you again and we look forward to seeing you on your next trip to Clear Lake.

10/10 – Utmerket

Rick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juli 2023
Svar fra GM den 8. aug. 2023
Thank you for giving us your highest rating, you encourage our staff to continue to deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 – Grei

Kristin

Forretningsreisende
Staff was kind and property was okay, but the overall area is pretty rough. Most of the people were in the hallway and drinking and loud all night, felt like a dorm or a low end hotel. We only needed it for one night but we definitely heard everything. Thin walls and the cleaning staff were yelling at each other down the hall in the early am, pretty odd overall.
Bodde her 2 netter i juli 2023
Svar fra GM den 8. aug. 2023
Thank you for taking the time to complete a survey regarding your recent stay at the Best Western in Clear Lake. I would like to apologize for failing to exceed your expectations. Your satisfaction is important to the entire staff and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 – Utmerket

Lee

Bodde her 1 natt i juli 2023
Svar fra GM den 8. aug. 2023
Your satisfaction is very important to us and we value your feedback. Thank you for giving us your highest rating, you encourage our staff to continue to deliver a superior experience for you and other guests in the future.

6/10 – Grei

Ursula

Reiste med familie
We liked the breakfasts and the variety we were offered. What we did not like was the lack of room service ( almost non-existent even when we asked for it).
Bodde her 7 netter i juli 2023
Svar fra GM den 8. aug. 2023
I like to apologize for failing to exceed your expectations. Your satisfaction is important to the entire staff and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 – Utmerket

Janice

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything was good
Bodde her 1 natt i juli 2023
Svar fra Lori F den 11. juli 2023
Dear Janice, Thank you for your review! We appreciate the 5 star review! We look forward to your next stay with us. Sincerely, Lori Faught Director of Operations

6/10 – Grei

Brenda

Reiste med familie
Likte: Renhold og personale og service
Bodde her 2 netter i juli 2023

8/10 – Bra

James

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All in one if you prefer to stay close to motel staff was friendly and fast
Bodde her 1 natt i juli 2023
Svar fra Lori F den 11. juli 2023
Dear James, Thank you for your review! We have an awesome staff who like treating guest like family! Hope to see you again in your travels. Sincerely, Lori Faught Director of Operations

8/10 – Bra

Daniel

Bodde her 3 netter i juni 2023
Svar fra GM den 8. aug. 2023
Your satisfaction is very important to us and we value your feedback. Thank you for responding with you rating, you encourage our staff to continue to deliver a superior experience for you and other guests in the future.

10/10 – Utmerket

Heather

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lots of updates. Very friendly staff. Very clean.
Bodde her 1 natt i juni 2023
Svar fra Amos K (General Manager) den 27. juni 2023
Thank you for your kind feedback about your recent stay at our hotel. We are thrilled to hear that you noticed the updates we have made to our property, and we are delighted that you found our staff to be friendly and our hotel to be very clean. We strive to provide a pleasant and comfortable experience for all our guests, and it is rewarding to know that our efforts have been appreciated. Your positive comments about our staff's friendliness and the cleanliness of our hotel will be shared with our team members, as they take pride in delivering exceptional service. We appreciate your feedback, as it encourages us to continue providing a high standard of service and maintaining a clean and welcoming environment for our guests.Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future for another enjoyable stay.

10/10 – Utmerket

samuel

Reiste med partner
Likte: Renhold og personale og service
Older hotel but clean and quiet. Breakfast was excellent.
Bodde her 2 netter i juni 2023
Svar fra Amos K (General Manager) den 27. juni 2023
Thank you for taking the time to provide feedback on your recent stay at our hotel. We are glad to hear that you found our hotel to be clean and quiet, despite it being an older establishment. Maintaining a clean and peaceful environment is important to us, and we strive to ensure that our guests have a comfortable and enjoyable experience during their stay. We are especially pleased to hear that you enjoyed our breakfast offerings. We take pride in providing excellent dining options to start our guests' days off right. Your feedback is greatly appreciated, as it helps us understand what we are doing well and where we can improve. We value your patronage and hope to have the opportunity to welcome you back in the future for another pleasant stay.Thank you for choosing our hotel, and we look forward to serving you again.

6/10 – Grei

Janet

Likte: Personale og service
Bodde her 2 netter i mai 2023
Svar fra Customer Service Rep den 13. juni 2023
Thank you for your review. We apologize for your most recent experience. We hope you give us another chance again soon!

8/10 – Bra

Stephanie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2023
Svar fra Amos K den 1. juni 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Bra

Geoffrey

Bodde her 1 natt i mai 2023
Svar fra Amos K den 1. juni 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Dennis

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms were very comfortable and the location was ideal for the area
Bodde her 2 netter i mai 2023
Svar fra Amos K den 1. juni 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 – Bra

Cathy

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i mai 2023
Svar fra Amos K den 1. juni 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023
Svar fra Amos K den 1. juni 2023
Thank you for taking the time to complete the survey regarding your recent stay at our property. We greatly appreciate your feedback and value your business.Your satisfaction is our top priority, and we are grateful for your comments on what you liked about your stay. It's through feedback like yours that we are able to continually improve and provide a superior experience for our guests. We genuinely appreciate your input, as it helps us understand what we're doing right and areas where we can make enhancements.We look forward to serving you again in the future and providing you with an even better experience. If there is anything specific you would like to share or any additional suggestions you may have, please feel free to reach out to us directly.Once again, thank you for choosing our property. We hope to have the pleasure of welcoming you back as our guest soon.

10/10 – Utmerket

Deborah

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We always enjoy our stay. The rooms are quiet, clean, comfortable and convenient. The coffee and breakfast are tasty and the dining area is roomy.
Bodde her 1 natt i april 2023
Svar fra Amos K den 1. juni 2023
Thank you for taking the time to complete the survey regarding your recent stay at our property. We greatly appreciate your feedback and value your business.Your satisfaction is our top priority, and we are grateful for your comments on what you liked about your stay. It's through feedback like yours that we are able to continually improve and provide a superior experience for our guests. We genuinely appreciate your input, as it helps us understand what we're doing right and areas where we can make enhancements.We look forward to serving you again in the future and providing you with an even better experience. If there is anything specific you would like to share or any additional suggestions you may have, please feel free to reach out to us directly.Once again, thank you for choosing our property. We hope to have the pleasure of welcoming you back as our guest soon.

8/10 – Bra

Joshua

Forretningsreisende, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
MIntaned
Bodde her 1 natt i april 2023
Svar fra Lori F den 3. apr. 2023
Dear Joshua, Thank you for the review! We appreciate your taking the time to do a review. We look forward to your next stay with us! Sincerely, Lori Faught General Manager

8/10 – Bra

Jan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023
Svar fra Lori F den 26. mars 2023
Dear Jan, Thank you for the review. We look forward to your next stay with us in Clear Lake, Iowa. Sincerely, Lori Faught General Manager

10/10 – Utmerket

Dawn

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay!
Very nice and helpful staff, and our room was nice and clean, very comfy bed!
Bodde her 1 natt i mars 2023
Svar fra Lori F den 13. mars 2023
Dear Dawn, Thank you for the review and your comments! We just replaced our beds a few months ago. Looking forward to your next stay with us! Sincerely, Lori Faught General Manager

10/10 – Utmerket

Brittany

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
깔끔해요! 추천합니다
Svar fra Lori F den 23. feb. 2023
Dear Brittany, Thank you for the 5 star review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

10/10 – Utmerket

Cody

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2023
Svar fra Lori F den 13. mars 2023
Dear Cody, Thank you for the review! We look forward to your next stay with us! Sincerely, Lori Faught General Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2023
Svar fra Lori F den 23. jan. 2023
Dear Valued Guest, Thank you for your review. We look forward to your next stay with us. Sincerely, Lori Faught General Manager

10/10 – Utmerket

Dale

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2022

10/10 – Utmerket

Brian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean rooms with great service.
Bodde her 1 natt i november 2022
Svar fra Lori F den 26. nov. 2022
Dear Brian, Thank you for the 5 star review! We appreciate your feedback! Sincerely, Lori Faught General Manager

6/10 – Grei

Mark og Belle Plaine

Forretningsreisende
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Very outdated building. Dirty furniture. Cracked walls. Chipping paint. Needs a wrecking ball. Definitely a Trucker Palace! Noisy!
Bodde her 3 netter i november 2022