Dear Brian, Thank you for choosing us. We apologize that your experience was not exceptional due to your access card, but we appreciate your feedback and hope to exceed your expectations in the future. Sincerely, Nick Baker, GM

Dear Robert, We appreciate your 5/5 review and are glad to know you enjoyed our hotel while you were our valued guest. We hope to see you again should your travels bring you back to our area. Best, Nick Baker, GM

Dear Laura, Our team strives to provide a pleasant stay. We thank you for writing a review, as your feedback is helpful in obtaining this goal. I was sorry to hear about your disappointment that our breakfast across the Holiday Inn brand is not included. I appreciate you choosing our hotel while in the area, and we hope to see you again on a return visit. Best, Nick Baker, GM

Dear Evan, Offering clean accommodations and very friendly service are core goals of the staff so it is great to hear that we delivered. Your feedback is very much appreciated. Thank you for staying at our hotel and please come see us again. Best, Nick Baker, GM

Dear Tracy, It is wonderful to hear that you enjoyed our great location and that our parking fee met your expectations. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Nick Baker, GM

Dear Connie, We're so glad to hear that you enjoyed your visit. Your support means a lot to us! Best, Nick Baker, GM

Dear Leslie, Thank you for choosing to stay at our Holiday Inn. Although we are sorry to hear that you didn't find us a good value, we appreciate you taking the time to share your feedback with us. We value the opinions of our guests, both positive and negative, as they help us to improve our service. Once again, thank you for sharing your review with us. Sincerely, Nick Baker, GM

Dear Fanio, We are a smoke-free hotel so I regret that you detected an odor. Additionally, I'm sorry that our accommodations and amenities were not to your liking. We appreciate your feedback and will take it into consideration as we update and improve our hotel. We value your patronage and hope to host you again. Sincerely, Nick Baker, GM

Dear Julie, We always aim to meet our guests' expectations, and I sincerely apologize for failing to do so in your case. Your feedback is important to us and we appreciate the time you took to share your review. We are constantly looking for ways to improve our services and your comments will help us in this regard. Thank you for choosing to stay with us and we hope to have the opportunity to welcome you back in the future. Sincerely, Nick Baker, GM

Dear Anika, It is wonderful to know that your stay was pleasant. We love hearing that you appreciated our friendly service and cleanliness while visiting. Your feedback is helpful, and I thank you for taking the time to share. We look forward to being your hotel of choice when in the area. Best, Nick Baker, GM

Dear Phillip, Welcome back and thank you for your continued patronage! We appreciate your 5 out of 5 review and look forward to your return! Best, Nick Baker, GM

Dear Alexander, We try to be as transparent as possible regarding our outdoor pool, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression and experience. Sincerely, Nick Baker, GM

Dear Sherrie, We apologize for any frustration you may have experienced regarding our parking fee. We have separate charges for parking to cater to our guests who do not have vehicles. We appreciate your feedback and will consider it while evaluating our guest offerings. We hope you'll return soon. Sincerely, Nick Baker, GM

Dear Amy, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Nick Baker, GM

Dear Skye, Thank you for staying with us. We appreciate your time in reviewing our hotel and hope to provide you with a fantastic experience upon your return to the area. Sincerely, Nick Baker, GM

Dear Kenneth, I am sorry we weren't a great fit for your travel needs; I appreciate you staying with us. While we would love to better serve you on a return trip, we have several wonderful hotels within IHG, and I hope you will at least continue to seek out properties within the brand with amenities that are more to your liking. Sincerely, Nick Baker, GM

Dear Ashley, We're disappointed your time with us was anything less than perfect. We hope to share a more positive experience with you soon. Thank you for staying with us. Sincerely, Nick Baker, GM

Dear ric, Thank you for choosing to stay with us. We are delighted to hear that you enjoyed our convenient location and had a pleasant stay. We appreciate your feedback and hope to welcome you back soon. Best, Nick Baker, GM

Dear Denise, Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time in sharing this feedback. We do review it as to team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Nick Baker, GM

Dear Domonika, It’s nice to hear from you. We appreciate you choosing us, and I'm delighted to know your stay was excellent. Thank you for taking the time to share your experience. We welcome the feedback, both positive and opportunities for improvement, as these foster change for future stays. We look forward to hosting you again. Best, Nick Baker, GM

Dear Sally, Thank you for your time in sharing your kind review, and please visit us again. Best, Nick Baker, GM

Dear Patricia, We aim to impress you, so I'm sorry that your visit was just okay. I'm glad that our team was responsive during the storm. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Nick Baker, GM

Dear Tayla, Thank you for taking the time to write. I’m happy to hear that our convenient location made for an enjoyable stay. A return visit is the best compliment! Best, Nick Baker, GM

Dear Patricia, Thank you for choosing us and for your time in reviewing our hotel. We hope to provide you with a flawless stay upon your return to the area. Sincerely, Nick Baker, GM

Dear Sue, In the Cincinnati Riverfront area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and consider it as we continually monitor our guest offerings. Thank you for staying with us and we hope to host you again. Best, Nick Baker, GM

Dear Megan, It was our pleasure hosting you, and we appreciate your time in reviewing our hotel. We are sorry to hear of your disappointment that you could not see the river. We hope to see you again upon your return to the area. Sincerely, Nick Baker, GM

Dear Alexander, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any issues of pests extremely seriously and had a third party perform a thorough inspection upon receiving your review. The results were negative, but we did take extra precautions to ensure the room does not contain pests of any kind. We contract with a vendor for preventative pest control, as well as have random inspections provided by the Health Department on a semi-annual basis to ensure pest control, as well as overall cleanliness standards, are maintained. Thank you again for sharing your feedback. Sincerely,Nick Baker GM

Dear Ethan, Thank you for choosing to stay with us! We are thrilled to hear that our location played a major role in making your stay enjoyable. We sincerely appreciate your business and taking the time to share your feedback with us. Best, Nick Baker, GM

Dear Susan Patricia Furtado, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Nick Baker, GM

Dear Bill, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Nick Baker, GM

Dear Christopher, Thank you for choosing to stay with us. We enjoyed having you as our guest and have been in touch regarding your charge. We look forward to welcoming you again. Sincerely, Nick Baker GM

Dear Alexis,Thank you for being our guest. I sincerely apologize for any shortcomings you experienced during your recent visit. We hope to welcome you again, as we are committed to delivering a stay that aligns with our high expectations from check-in to check-out.Sincerely,Nick BakerGeneral Manager

Dear Anonymous, We dedicate ourselves to providing a positive and excellent hotel experience, and I am sorry to learn that some aspects of your visit turned out otherwise. I have shared your comments with the hotel management, and I trust that the actions to be taken will make your next stay with us better than the last. Sincerely, Nick Baker GM

Dear Bonnie, I want to express my deepest appreciation for taking the time to write and share your review. At the Holiday Inn Cincinnati-Riverfront, we are dedicated to providing exceptional service and exceeding our guests' expectations. Your loyalty is highly valued, and we hope to have the pleasure of welcoming you back soon. Thank you again for choosing to stay with us. Best, Nick Baker GM

Dear Jimmy, We are delighted to have received your feedback! Thank you for choosing to stay with us and we are thrilled to hear that you enjoyed your time here. We hope to welcome you back soon on your next visit to the area. Best, Nick Baker GM

Dear Teleshia, Thank you for rewarding us with a 10 out of 10 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Nick Baker GM

Dear Chris, Thank you for your time in sharing your kind review, and please visit us again. Best, Nick Baker, GM

Dear Alexandrea, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Nick Baker GM

Dear Jonnesha, We're grateful for your review! Knowing our guests are pleased makes us truly happy! On behalf of the entire team, thank you for choosing us, and please visit again soon. Best, Nick Baker GM

Dear Melissa, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Holiday Inn and great city again soon. Best, Nick Baker GM

Dear Bruce, Thank you for taking the time to review our hotel. Guest satisfaction is our utmost priority; we regret we let you down. We value your business and hope to provide an improved experience during your next visit. Sincerely, Nick Baker GM

Dear Sarah, I am pleased to hear that every aspect of your stay met your expectations. We are grateful for your stay and hope to have the opportunity to host you again in the near future. Best, Nick Baker GM

Dear El, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Nick Baker GM

Dear Emily, Thank you for taking the time to share your positive review with us. We hope to see you again soon! Best, Nick Baker GM

Dear Zachary, I’m sorry to hear that noise pollution and your bed kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Nick Baker GM

Dear Robert, Your 10/10 review lets us know the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Thank you for the feedback and we hope to welcome you on a return trip. Best, Nick Baker GM

Dear Heidi, Sincere thanks for taking the time to share your review. It’s wonderful that your stay was pleasant! Our goal is to provide comfort and friendly service to all our guests who are away from home; your feedback allows us to monitor how we are doing and what we can improve upon. We appreciate your choosing to stay with us and look forward to providing an even better experience on a future stay. Best, Nick Baker GM