Communication prior to booking was great, received instructions in advance without needing to ask for door codes. Communication during reservation was very timely. We were in town to visit King Island with 3 families totaling 14 of us. We utilized every single bed and added a cot we brough with us (teens don't love sharing a bed).The 2nd floor is not well air conditioned; we tried to resolve this ourselves during our stay by turning the 1st floor to 63 degrees and ensuring the upstairs window units were on and doors remained opened. As for cleanliness, overall, the house was clean. However, our children found a used vape pen and a beer can in the 3rd floor bedroom closets, thankfully we had teens and just tossed it - this was our only 'big' issue. Owner was notified and mentioned checking in with her cleaners to do a better check going forward. I would 100% stay here again and work with Zoe, but I'd bring box fans to help circulate the air between 1st and 2nd floor as even on cool days 2 of the 3 2nd floor bedrooms were stuffy with very little air flow from the AC (the vent was cold, but there was no air flowing from the vent) and use of a ceiling fan only did not cool us well enough. If you don't require every single bed space to accommodate your group, like we did, you can choose your sleeping locations to the cooler rooms with ease.