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Anmeldelser av Tru by Hilton Naperville Chicago

2.5 out of 5
Tru by Hilton Naperville Chicago
1809 WEST DIEHL RD, Naperville, IL

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 215 av totalt 335 anmeldelser." "
Rangering på 8 − Bra. 62 av totalt 335 anmeldelser." "
Rangering på 6 − Grei. 30 av totalt 335 anmeldelser." "
Rangering på 4 − Dårlig. 11 av totalt 335 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 335 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a wonderful stay. Room was above our expectations and loved the outdoor sitting area
Bodde her 2 netter i mai 2024
Svar fra Hotel Management den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 – Utmerket

Markus

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
No
Bodde her 1 natt i mai 2024
Svar fra Hotel Managment den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 – Bra

William

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was friendly, courteous and efficient. Room was clean, fully equipped, and on 3rd floor so very quiet.
Bodde her 1 natt i mai 2024
Svar fra Hotel Managment den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 – Utmerket

sharon

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean fresh friendly
Bodde her 2 netter i mai 2024
Svar fra Hotel Management den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 – Bra

Edward

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good 3-night stay; however, the rooms don't have a coffee pot and the first morning I went down to the "24-7" coffee in the lobby at 5am and the coffee in the urn was tepid.
Bodde her 3 netter i mai 2024
Svar fra Hotel Managment den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 – Utmerket

Larry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Like: clean, safe, staff helpful and courteous. Dislike: none
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 – Utmerket

yolima

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the ambience, the staff was super and attentive, the breakfast was great.
Bodde her 1 natt i mai 2024
Svar fra Hotel Managment den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

10/10 – Utmerket

Veronica

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The decor is so cute! The beds are so comfortable. Breakfast hours later than usual hotels which was very exviting. The only problem I experienced was there were hairs all over the bathroom still and I had to clean them up myself. Other than that, it was one of the best hotel stays I've had!
Bodde her 1 natt i mai 2024
Svar fra Hotel Managment den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 – Bra

arthur

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Hotel Managment den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

8/10 – Bra

syrena

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Nicodamo

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing room, great staff
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 7. mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 – Grei

Yuan

Reiste med familie
Likte: Renhold og personale og service
Overall good value. The bed is not firm enough for me. The air conditioner cannot maintain a temperature without switching heat or cool mode. Kinda annoying
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 7. mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 – Grei

Timothy

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
2 bathrooms, a bedroom, a living room, and no microwave
Bodde her 2 netter i april 2024
Svar fra Hotel Management den 7. mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

8/10 – Bra

Tomas

Bodde her 3 netter i april 2024
Svar fra Hotel Management den 23. mai 2024
Thank you so much for the kind words and rating regarding your stay. We look forward to seeing you again in the near future.

6/10 – Grei

Ted

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
The fire alarm went off around 9:15 pm and no staff members were around to direct us out of the building. After around 20 minutes the fire department arrived and the alarm was cut off. Still no personnel of the hotel came out to tell us everything was ok and we could go back in. Also very sparse room ammenities. No cups or glasses in the bathroom for example.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 7. mai 2024
I am sorry you did not have a favorable experience while staying with us. I shared your feedback with the team. Thank you again for the online review and hope you have a wonderful rest of the day.

8/10 – Bra

Paresh

Likte: Personale og service og overnattingsstedets bygg og tilstand
Cleanliness
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 7. mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 – Utmerket

Nathaniel

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Came in late in the evening after a conference, check-in was a breeze. Room was clean and didn’t smell, beds were very comfortable, breakfast was on par with expectations.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 7. mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

2/10 – Forferdelig

Heather

Reiste med partner
Likte ikke: Personale og service
Someone else checked into our room, and then staff gave us another room that was occupied
Bodde her 2 netter i april 2024
Svar fra Hotel Managment den 30. apr. 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

10/10 – Utmerket

LaVerne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the hotel, clean bright , friendly staff
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 30. apr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 – Utmerket

Jeff

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is always friendly and know there guests by name.
Bodde her 4 netter i april 2024
Svar fra Hotel Management den 30. apr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 – Utmerket

Nina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My favorite part was the free breakfast. So many good options
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 30. apr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 – Utmerket

Nilam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Hotel Management den 30. apr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

8/10 – Bra

Stacy

Bodde her 1 natt i april 2024
Svar fra Hotel Management den 7. mai 2024
Thank you for the kind words and rating regarding your stay. We look forward to seeing you again. Have a wonderful rest of the week.

6/10 – Grei

Ruselle

Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
There was no internet and tv connection for the whole duration of our stay due to the storm, they were not able to fix it. It was hard especially if your connection is just limited and you are trying to book museum passes and such.
Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 9. apr. 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

10/10 – Utmerket

Candice

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay, great breakfast, no issues!
Bodde her 3 netter i april 2024
Svar fra Hotel Managment den 30. apr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

4/10 – Dårlig

Terrence

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand
Internet service and no microwave in room.
Bodde her 6 netter i mars 2024
Svar fra Hotel Management den 9. apr. 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

6/10 – Grei

Jay

Likte: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Hotel Management den 9. apr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

2/10 – Forferdelig

David

Bodde her 1 natt i april 2024
Svar fra Hotel Management den 30. apr. 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

2/10 – Forferdelig

Timothy og Schaumburg

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This property was over priced and due to a storm they had no wi-if or tv services (which is all they boast about). They put me in a room that didn’t have working heat and so k had to change rooms to a smaller room. There was very little room to move around with our bags and nothing to do because nothing worked.
Bodde her 1 natt i april 2024
Svar fra Hotel Management den 9. apr. 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

10/10 – Utmerket

Jaquida

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 9. apr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

6/10 – Grei

Jackie og Davenport

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Nice hotel but during my stay there was a thunderstorm where lightning struck and we lost power to the TV, air conditioning unit, the refrigerator compressor blew and we had no hot water the next morning. We asked to be moved into a different room but due to the computer System being down they were Not allowed Pretty unfortunate when you spend $120 a night and you lose all these amenities and there isn’t a back up plan to accommodate their customers. This happened at 2:30 in the morning and they had only one gentleman working who remained very professional And was as helpful as he could be But still very Frustrating for all involved. Staffing all around excellent but service should be more accommodating in times like this
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 9. apr. 2024
We are truly sorry there was a storm and that lighting struck the building and shorted out some of our equipment. We have since fixed the issues. Once again truly sorry for the inconvenience.

6/10 – Grei

Jason

Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 30. apr. 2024
Thank you for the kind words and rating regarding your stay with us. I hope you have a wonderful rest of the week.

10/10 – Utmerket

Liston

Likte: Fasiliteter
The check in and check out staff were really nice and the process was straight forward. Cozy room and had a great overall visit. Will definitely be back.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 9. apr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

2/10 – Forferdelig

Carlos

Bodde her 1 natt i mars 2024
Svar fra Hotel Managment den 30. apr. 2024
I am sorry you didn't have a favorable experience while staying with us. I will share your feedback with the management team. I hope you have a wonderful rest of the week.

10/10 – Utmerket

Megan

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 9. apr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 – Bra

Nicole

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Hotel was decent for the price. The bed was semi comfortable and the room was nice. The only drawback was the sink wasn't working properly. We had to use the tub for hand washing, teeth brushing, and etc. The drain was completely closed! I was given the option to move rooms, but after unpacking and undressing I really didn't have the energy to.
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 9. apr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 – Bra

Natalie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 25. mars 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 – Utmerket

Rizzabelle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I am from NYC and I stayed in this hotel during my short trip last week. This is by far one of my favorite hotels. Very clean and the staffs are very nice and friendly! Free coffee 24/7 is a plus. Overall, it was a great experience. Thank you!
Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 25. mars 2024
Thank you for your online review. I hope you have a wonderful week.

2/10 – Forferdelig

carina

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Could not have a full night sleep you can hear everything upstairs next door bad experience
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 25. mars 2024
I am sorry you did not have a favorable experience with your stay. I will share your feedback with the team. I hope you can give us another chance in the future. Have a wonderful week.

10/10 – Utmerket

Rebecca

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms were clean. Beds comfortable. Great Breakfast. Staff were helpful and welcoming.
Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 12. mars 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

8/10 – Bra

Jessica

Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 9. apr. 2024
Thank you so much for the kind rating we truly appreciate it. We look forward to seeing you again in the near future. Have a wonderful rest of the week.

8/10 – Bra

Howard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Hotel Management den 12. mars 2024
Thank you for the kind rating and words regarding your stay with us. We look forward to seeing you again. Have a wonderful rest of the week.

10/10 – Utmerket

Stephen H.

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean, modern & convenient.
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 5. mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 – Utmerket

Muhid

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 5. mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

6/10 – Grei

Stephen

Likte: Renhold
Bodde her 4 netter i februar 2024
Svar fra Hotel Management den 5. mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 – Utmerket

Sherzod

Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 25. mars 2024
Thank you for your online review. I hope you have a wonderful week.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Room for improvement
The good: the check in and out was smooth. The breakfast was about as you'd expect...nothing fancy but good enough. I thought it was funny the TV welcomed me into my room by name. I did like the shampoo and fact it wasn't the wasteful mini bottles, but I prefer bar soap. The less good: not so much bad, but there was a snafu with the key where I couldn't get into my room when I returned. Front desk got it fixed quickly so not huge deal, but an annoyance. Fridge didn't work. No liner for the ice bucket. No kleenexes in the holder. The ugly: there was someone else's dirty socks under the sink.
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 5. mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

8/10 – Bra

Kristin

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 5. mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 – Utmerket

Dawn

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel. Comfy beds. Very clean and the staff was great. Would stay again.
Bodde her 1 natt i februar 2024
Svar fra Hotel Management den 5. mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.

10/10 – Utmerket

Jeffrey T

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic Staff
Bodde her 2 netter i februar 2024
Svar fra Hotel Management den 5. mars 2024
Thank you for your online review we truly do appreciate it. We hope you have a wonderful rest of the week.