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Anmeldelser av Travelodge by Wyndham Downtown Chicago

2 out of 5
Travelodge by Wyndham Downtown Chicago
65 E Harrison St, Chicago, IL

Anmeldelser

6,4
Rangering på 10 − Utmerket. 358 av totalt 1676 anmeldelser." "
Rangering på 8 − Bra. 440 av totalt 1676 anmeldelser." "
Rangering på 6 − Grei. 318 av totalt 1676 anmeldelser." "
Rangering på 4 − Dårlig. 247 av totalt 1676 anmeldelser." "
Rangering på 2 − Forferdelig. 313 av totalt 1676 anmeldelser." "

6,6/10

Renhold

7,4/10

Personale og service

5,6/10

Fasiliteter

5,8/10

Overnattingsstedets bygg og tilstand

6,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

bong

Reiste med familie og små barn
Likte: Renhold og personale og service
Dirty
Bodde her 1 natt i mai 2024

6/10 – Grei

Dieter

Reiste med partner
Likte: Personale og service
Sehr gute Lage im Loop, für einige Tage ausreichend, Preis-Leistung ok.
Bodde her 6 netter i mai 2024

8/10 – Bra

Lorraine og Calgary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk staff were very helpful. The breakfast served was varied and tasty. The room was quite small but it was modern & convenient.
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Andrea

Reiste med en gruppe
Likte: Personale og service og fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Las fotos no son la realidad
Bodde her 5 netter i mai 2024

4/10 – Dårlig

MIGUEL

Forretningsreisende
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
CTA subway is running all day and night!! Extremely noisy!!!! Why the hotel doesn’t Install windows with a special glass against noise?? Very insecure area, particularly during evening. Rooms are old but at least are clean.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
O
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

4/10 – Dårlig

Thomas

Likte ikke: Personale og service
This property needs attention. The room given to me, 1101, had no easy chair for relaxing, just the desk chair. The curtains didn't block out outside night lights. Didn't block out morning daylight either. The coffee maker was located next to the TV set - but there were no electrical outlets nearby. The closet is junky looking with typical closet things piled up on top of a room safe. When I checked in at night, I was assured that the security deposit would be refunded to me in the morning upone check out. At morning checkout I was informed that the refund takes 3 to 5 days. When I asked for a printed copy of my receipt, I was told that the printer was not functioning and my request was denied. (I have no plans to use this facility again.)
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.

4/10 – Dårlig

Maria Teresa

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was not so friendly
Bodde her 3 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

4/10 – Dårlig

Juan Pablo

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hay mucho ruido porque está a lado de la estación del metro. Se pierden las cosas en la habitación.
Bodde her 4 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

4/10 – Dårlig

Lulu

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Bedsheets and beds 🛌 we're smelling the bed was lopsided in very uncomfortable.... thet shower felt like you were going to sink into the next floor
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.

4/10 – Dårlig

Durell og Alvaton

Likte ikke: Overnattingsstedets bygg og tilstand
Old, dumpy property. Old window AC not adjustable. No thermostat. No access to heat. $250 for downtown is not expensive, but in this case it would be better to stay in a Motel 6 outside of town if you can afford the time for the train ride. This room was not as good. Nice lobby though.
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

8/10 – Bra

Andy

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

10/10 – Utmerket

Dillon

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The shower was incredibly dirty. The entire bathroom was dirty. The sheets were paper thin. The TV was from the 1900s. However the staff was pleasant.
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The heat could’ve been set for longer periods of time
Bodde her 7 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

8/10 – Bra

Simone

Likte: Personale og service
Just a little outdated
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

4/10 – Dårlig

Taylor

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was covered in a layer of dust and was overall grimy. Lack of parking for hotel guests resulted in having to park in a nearby lot where our catalytic converter was stolen. Will never return to this hotel.
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.

10/10 – Utmerket

Malcolm

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good stay and clean room. 💪
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 – Bra

Jose Nicanor

Forretningsreisende
Likte: Renhold og personale og service
Nice location but noisy due to train proximity
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 18. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We appreciate your kind rating, and we hope to welcome you back again soon!

10/10 – Utmerket

Eduardo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 18. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We appreciate your kind rating, and we hope to welcome you back again soon!

10/10 – Utmerket

NGOC HUY

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is clean. The staffs are helpful and full of energy.
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 18. mai 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

4/10 – Dårlig

Louise og Vista

Reiste med familie
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The furniture in the room was rough. The maid never replaced the towels or soaps.
Bodde her 3 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 18. mai 2024
Thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any shortcomings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon

4/10 – Dårlig

rdy

Bodde her 3 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 18. mai 2024
Thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any shortcomings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon

6/10 – Grei

Terrell

I love the location
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 – Grei

Arturo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Whst I liked: Great attitude from Miguel in front desk!!! What I really didn't like was a sound outside my room in the night like a pipe hitting the wall! We couldn't find what the cause of it was, it was so hard that we couldn't sleep well!!!
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for taking the time to rate your recent stay at our hotel and aknowledge our great staff! We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 – Utmerket

Michael

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Courteous staff, clean rooms, great location.
Bodde her 3 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

10/10 – Utmerket

Ashley Nichole

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice area, conveniently located to L stations, restaurants, and pharmacies.
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

10/10 – Utmerket

Betty

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was close to the venue we went to.
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

8/10 – Bra

Marty og St Cloud

Forretningsreisende
Likte: Renhold og personale og service
Could use some updates on the mattresses
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

8/10 – Bra

Deja

Likte: Renhold
Aight
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

8/10 – Bra

Matthew

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All good.
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 18. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We appreciate your kind rating, and we hope to welcome you back again soon!

4/10 – Dårlig

Elisha

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Needs remodeling
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 18. mai 2024
Thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any shortcomings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon

10/10 – Utmerket

Ana Montserrat

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a comfortable stay with clean installations I would just like to have some sort of parking included or some discount or deal for parking in the near area.
Bodde her 6 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

8/10 – Bra

Carlos

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved the location close to other attractions.
Bodde her 3 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 – Grei

Nick

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

10/10 – Utmerket

Mauricio

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Un lugar para descansar después de haber recorrido la ciudad durante el día
Bodde her 3 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

8/10 – Bra

Jack

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
The staff were friendly and helpful. The hotel itself is a bit rough around the edges but serves its purpose. The only issue is the windows are single panes so at night you can hear the trains quite loudly as they pass by every 10 minutes or so. Otherwise was an enjoyable stay.
Bodde her 5 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

8/10 – Bra

Yalitza

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Los cuartos necesitan una pequeña nevera y queda perfecto
Bodde her 4 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

6/10 – Grei

Jude

Forretningsreisende
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Location of this property is very prime. Besides that nothing much to be excited about this place.
Bodde her 5 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

10/10 – Utmerket

Yuan

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to everything, busier than I expected
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 16. mai 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

6/10 – Grei

Anna

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
There were mice in our room. The windows didn’t open. The pillows were dirty. But it was convenient, the price was ok and the staff very pleasant.
Bodde her 2 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 18. mai 2024
Thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any shortcomings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon

8/10 – Bra

Sandra

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient location, walkable and accessible to transportation.
Bodde her 4 netter i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 24. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 – Grei

McKenna

Reiste med partner
Likte: Personale og service
I wasn’t aware that there isn’t parking (I might’ve missed it in the listing). Also the accessible shower is dangerous it flooded the whole bathroom when I used it. I almost slipped down the ramp coming out and had to mop up the entire bathroom with towels so I wouldn’t get hurt later on.
Bodde her 3 netter i april 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 7. mai 2024
Thank you for taking the time to share your feedback. As a limited service hotel, our goal is to provide a clean, comfortable and affordable place to stay while you are visiting our great city. While our property does not offer coffee in the lobby, we do have a coffee maker in the room for your convenience. As an option, there is a restaurant located adjacent to our lobby that serves breakfast and lunch everyday. Unfortunately we do not offer parking at our hotel, but the parking facility directly across the street from our front door does offer discounted overnight parking.

2/10 – Forferdelig

7even

Reiste med partner, Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The sheets werent clean ,we had no microwave or refrigerator the room was extra small and amid to the covers we only had 2 sheets and some thin blanket as a cover and the walls are so thin you could hear everything outside.I will never stay at that facility ever!!!
Bodde her 1 natt i mai 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 7. mai 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 – Grei

Santosh

Reiste med familie og små barn
Likte: Personale og service
Resonable
Bodde her 2 netter i april 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 4. mai 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

10/10 – Utmerket

Khadimoul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I love thz place
Bodde her 1 natt i april 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 4. mai 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

10/10 – Utmerket

Sylande

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall! I had a nice stay. I took the suite because it had a microwave and a fridge. It is close to Michigan avenue and at a walking distance of many museums. I only stayed one night but I would definitely come back if I ever come back to Chicago
Bodde her 1 natt i april 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 4. mai 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

10/10 – Utmerket

Paris

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice
Bodde her 1 natt i april 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 4. mai 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

4/10 – Dårlig

Cassia

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The location was great but for the price I’ve stayed in much nicer hotels in the exact same area. The rooms were divided by paper walls, the toilet didn’t flush, the climate control didn’t work, there were no blankets on the beds, and the room was the size of a closet. Not at ALL worth the price.
Bodde her 2 netter i april 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 26. apr. 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.

10/10 – Utmerket

Dayimar

Likte: Renhold, personale og service og fasiliteter
The location is perfect for sightseeing. The service in the hotel is very good, the cleaning is very good. It is an old hotel but its facilities are perfect. I will stay again since it is what I look for when I travel. something accessible, well located and comfortable.
Bodde her 3 netter i april 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 26. apr. 2024
It sounds like our hotel was perfect for your needs! We are delighted that you enjoyed your time with us and thank you for your positive rating. We hope to welcome you back soon.

2/10 – Forferdelig

Cynthia

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Outlets in the room were hard to find and some didn't work. tv remote not very responsive. worst mattresses I've ever seen in a hotel room, both our queen beds had huge craters in the middle.
Bodde her 1 natt i april 2024
Svar fra Kind regards, Lyanne Godoy Front Office Manager den 26. apr. 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Our property is best described as a limited service hotel which allows us to offer affordable rates and still be located just walking distance to visitor destinations like Millennium Park and the Art Museum. Should you choose our property again, please make us aware of anything that we can do to improve your stay.