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Anmeldelser av The Royal Sonesta Chicago Downtown

4 out of 5
The Royal Sonesta Chicago Downtown
71 E Wacker Dr, Chicago, IL

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 1357 av totalt 1934 anmeldelser." "
Rangering på 8 − Bra. 319 av totalt 1934 anmeldelser." "
Rangering på 6 − Grei. 129 av totalt 1934 anmeldelser." "
Rangering på 4 − Dårlig. 62 av totalt 1934 anmeldelser." "
Rangering på 2 − Forferdelig. 67 av totalt 1934 anmeldelser." "

9,4/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Dave

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Just a top notch hotel! The rooms are spacious and clean, and the views are amazing!
Bodde her 5 netter i mai 2024
Svar fra Hotel Management den 27. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Utmerket

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk staff was extremely helpful, the rooms were comfortable and clean.
Bodde her 2 netter i mai 2024
Svar fra Hotel Management den 27. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

8/10 – Bra

Chanel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Hotel Management den 27. mai 2024
We are so glad that you enjoyed your stay. We hope to welcome you back in the near future.

8/10 – Bra

Yuze Liu og Cambridge

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 27. mai 2024
We are so glad that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Utmerket

Franck

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
location
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 27. mai 2024
We are so glad that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Utmerket

Monica

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
La mejor ubicación para alojarse en Chicago!
Bodde her 4 netter i mai 2024
Svar fra Alexandra Gross den 24. mai 2024
Gracias!

10/10 – Utmerket

Kelli

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Alexandra Gross den 24. mai 2024
We are so glad you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Utmerket

Kelly

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I had called ahead of my stay & talked to Crystal about helping me make our stay memorable as it was my sister’s first visit to Chicago. She was wonderful & when we arrived we found we had a beautiful room on the 29th floor with the very best view. The location & then the wonderful aroma of the lobby are great. Check-in was easy with Melanie at the front desk & housekeeping services excellent (thank you Hernandez). Everything was perfect - with the small exception of the bathroom barn door.
Bodde her 5 netter i mai 2024
Svar fra Hotel Management den 27. mai 2024
Thank you so much for providing us with the positive feedback. We are so glad to hear you enjoyed your stay and loved our location and staff. We hope to see you again soon!

10/10 – Utmerket

Gloria

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fantastic place to stay. Great location& staff professional and friendly!
Bodde her 1 natt i mai 2024
Svar fra Alexandra Gross den 24. mai 2024
We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Utmerket

Hannah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing!
Bodde her 1 natt i februar 2024
Svar fra Alexandra Gross den 21. mai 2024
We are so happy to hear you enjoyed your stay with us. We hope to welcome you back soon.

8/10 – Bra

Steve

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The location is amazing! Easy access to everything! Only thing that brought it down was the TRUMP building across the street. We wanted a river view (which was beautiful) except for the DIRECT view of that awful building!
Bodde her 3 netter i mai 2024
Svar fra Royal Sonesta Team den 20. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Utmerket

Tiana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Royal Sonesta Team den 20. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Utmerket

Dawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close walk to theater district. Amazing views of the city. Was able to get in our room early, and staff was very friendly.
Bodde her 1 natt i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 20. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Utmerket

Brent Alan og Lake Charles

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our first time at the Chicago property and it was an awesome experience.
Bodde her 3 netter i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 20. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Utmerket

Mark

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Bodde her 1 natt i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 20. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Utmerket

Derrick

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great overall experience
Bodde her 4 netter i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 20. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon

10/10 – Utmerket

Donna

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel with great views
Bodde her 1 natt i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 17. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 – Utmerket

Patricia

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All good!
Bodde her 1 natt i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 17. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 – Utmerket

allan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 17. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 – Utmerket

Helen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a great stay! The view was awesome, the room was comfortable and beautifully decorated. Super clean and a great location!
Bodde her 1 natt i mai 2024
Svar fra Alexandra Gross den 16. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

6/10 – Grei

Martha

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Overall Cleaning department and Valet were very good. As for a few of the customer service front desk including the first girl that checked us in to Room 3007 forgot to register our 2 room passes and we could not get into our room the night we got there. She never took the time to make sure our passes were working correctly. Then on Sunday Morning, the girl at the front desk was not pleasant and looked like she did not want to be there working- Not friendly at all- Ladt but not least, a front desk female employee named LJ was super unhelpful and really rude and disrispectful when we asked for minor change at the front desk to give a tip to the valet person as we were leaving that morning- She sent me to the cafeteria and the lady there was also rude and said they did not give out change even though we were spending money as a hotel guest-Wow! LJ said she could only send an email and it might take a while to respond which does not help a guest when they are checking out- Bad attitude and she was also mumbling as I approached here and said the lady at the cafeteria did not want to provide change- The least LJ could have done was call the manager to at least try to help us solve this situation but she failed to do so, again repeating that she could only send an email and we had to wait until they replied which of course is of no help- Terrible customer service overall by the front desk- Do you want guest to spend money staying at the hotel, but not willing to treat customerright
Bodde her 1 natt i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 17. mai 2024
Dear Martha,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with Royal Sonesta Chicago Downtown. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

8/10 – Bra

Kam Ming og Richmond

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The valet parking helper could be more pleasant when returning the car
Bodde her 1 natt i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 17. mai 2024
Dear Kam Ming, I am sorry for the issue you experienced with valet, your feedback is very valuable to us. We will forward this to our valet team

6/10 – Grei

Pin-Chien og Chicago

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The towels were not collected by the cleaners. Besides this, everything else is awesome
Bodde her 4 netter i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 17. mai 2024
Dear Guest,Thank you for taking the time to share your feedback regarding your experience with Royal Sonesta Chicago Downtown. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectationWe appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Utmerket

Bradly

Likte: Renhold og overnattingsstedets bygg og tilstand
Everything was in walking distance
Bodde her 2 netter i mai 2024
Svar fra Royal Sonesta Team den 17. mai 2024
Thank you for taking the time to provide us with the positive feedback. We are so happy to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 – Utmerket

Grace

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean and well maintained. It’s in a very busy location but convenient to walk around.
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 12. mai 2024
Good afternoon Grace, thank you for taking the time to submit a review. We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Utmerket

Alexis

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bright big rooms!
Bodde her 1 natt i mai 2024
Svar fra Alexandra Gross den 11. mai 2024
We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 – Utmerket

Sara

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved staying here! Such a great location and amenities.
Bodde her 2 netter i mai 2024
Svar fra Alexandra Gross den 10. mai 2024
Thank you Sara. We are so happy to hear you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Utmerket

Luis

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Couldn’t have picked a better spot to stay on my trip to Chicago. Everything was walkable and equidistant to the hotel, which was amazing. The views were amazing. The staff was amazing.
Bodde her 3 netter i april 2024
Svar fra Alexandra Gross den 10. mai 2024
We are so glad to hear you enjoyed your stay with us. Thank you for the positive feedback regarding the staff and amenities. We hope to welcome you back in the near future.

10/10 – Utmerket

Iftikhar Ali

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Alexandra Gross den 11. mai 2024
We are so glad you enjoyed your stay with us. We hope to welcome you back in the near future.

10/10 – Utmerket

Nikki

Bodde her 3 netter i april 2024

10/10 – Utmerket

William

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 9. mai 2024
Hi william, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 – Utmerket

Dana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All around great location and stay
Bodde her 4 netter i mai 2024
Svar fra Royal Sonesta Chicago Downtown den 8. mai 2024
Hi Dana, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago

10/10 – Utmerket

Kaitlyn

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I’ve stayed at this property 4 or 5 times now and I am never disappointed. The River View is AMAZING. Great location and close to almost everything, otherwise a short distance to the train. Always my number 1 choice and recommendation for Chicago!
Bodde her 3 netter i april 2024
Svar fra Royal Sonesta Chicago Downtown den 8. mai 2024
Hi Kaitlyn, we are thrilled to hear that you enjoyed your stay at the Royal Sonesta Chicago Downtown. We really strive for the best experience while you visit the city and I'm delighted to hear that you enjoyed your time with us. We look forward to the next time your travels bring you to Chicago

10/10 – Utmerket

Carlos

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location. Staff were very professional
Bodde her 3 netter i mai 2024
Svar fra Royal Sonesta Team den 8. mai 2024
Hi Carlos, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 – Utmerket

Tea og CHICAGO

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property, hotel smelled fantastic and was very clean. Really a stunning location, decor and service. overall great experience. Diamond at the front desk did a great job welcoming us.
Bodde her 1 natt i mai 2024
Svar fra Alexandra Gross den 6. mai 2024
Thank you for taking the time to provide us with the positive feedback. We will be sure to let Diamond know she was a part of your positive experience. We hope to welcome you back in the near future.

10/10 – Utmerket

Georgia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel
Bodde her 1 natt i mai 2024
Svar fra Royal Sonesta Team den 8. mai 2024
Hi georgia, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

8/10 – Bra

belle

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Royal Sonesta Chicago Downtown den 8. mai 2024
Hi belle, We are delighted read our staff and cleanliness exceeded your expectations. We look forward to your next visit! Royal Sonesta Team

10/10 – Utmerket

Kathleen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We will stay here again if we visit Chicago in the future. The staff is incredibly friendly and helpful. The location is perfect for walking to various destinations in the Loop. The rooms are cleaned daily, and ours was in pristine condition. An all around wonderful experience! Our only negative reaction was to the overpowering cologne/scent once you enter the lobby. It's some kind of vanilla/floral/spice combination and it is very, very strong. We didn't need to spend much time in the lobby, so it didn't affect our overall experience.
Bodde her 3 netter i mai 2024
Svar fra Alexandra Gross den 6. mai 2024
Thank you so much for taking the time to provide us with the positive feedback. We are so glad to hear you enjoyed your stay. Thank you for letting us know your opinion on our scent in the lobby as it helps us in the future. We hope to welcome you back in the near future.

10/10 – Utmerket

miriam

Bodde her 2 netter i mars 2024
Svar fra Hotel Management den 27. mai 2024
We are so glad that you enjoyed your stay. We hope to welcome you back in the near future.

10/10 – Utmerket

Jasman

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the cleanliness, the area. I really enjoyed my stay
Bodde her 3 netter i mars 2024
Svar fra Alexandra Gross den 6. mai 2024
We are so happy to hear you enjoyed your stay with us. Thank you for the positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Candace

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked the location of the property and how friendly and personable the staff was.
Bodde her 5 netter i april 2024
Svar fra Royal Sonesta Chicago Downtown den 1. mai 2024
Hi Candace.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Kyle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing staff at the property. The venue was super clean and friendly. Close to tons of foods and shops and events.
Bodde her 1 natt i april 2024
Svar fra Royal Sonesta Chicago Downtown den 1. mai 2024
Hi Kyle.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Andrea

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
From the moment we walked in, the staff was incredibly attentive. My friends and I had a very jam packed weekend ahead of us and were very grateful with the hotel holding our luggage before check in and after check out. The room was gorgeous and very clean! We had a wonderful time and chicago and can confidently say that the hotel service was a huge part of that! Will definitely stay here again
Bodde her 1 natt i april 2024
Svar fra Alexandra Gross den 6. mai 2024
We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We are so happy that we were able to be a part of your Chicago experience.

10/10 – Utmerket

Shingo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Royal Sonesta Chicago Downtown den 1. mai 2024
Hi Shingo.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Cecy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amabilidad de el personal
Bodde her 1 natt i april 2024
Svar fra Royal Sonesta Chicago Downtown den 1. mai 2024
Hi Cecy.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Marlon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
La ubicación del hotel está perfecta.
Bodde her 3 netter i april 2024
Svar fra Royal Sonesta Chicago Downtown den 29. apr. 2024
Hi Marlon.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

6/10 – Grei

Elizabeth

Likte ikke: Renhold og personale og service
Bodde her 3 netter i april 2024
Svar fra Royal Sonesta Chicago Downtown den 1. mai 2024
Hi Elizabeth.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Thomas C

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was very clean, the staff was very nice. Hotel is conveniently located near a lot of restaurants and close to public transportation
Bodde her 3 netter i april 2024
Svar fra Royal Sonesta Chicago Downtown den 27. apr. 2024
Hi Thomas.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Alice

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was travelling solo, felt extremely safe at the Royal Sonesta. Very well connected for any tours/restaurants/bars, all mostly in walking distance. Was not happy with my room initially and the front desk upgraded me at no extra charge. Amazing hospitality, would definitely stay here again!
Bodde her 5 netter i april 2024
Svar fra Alexandra Gross den 25. apr. 2024
Hi Alice.We are so glad to hear you enjoyed your stay with us. Thank you for taking the time to provide us with the positive feedback. We hope to welcome you back in the near future.

10/10 – Utmerket

Rim

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
super convenient location, great river view from the top floor and exceptional service from everyone we dealt with at the property, front desk went above and beyond to anything we needed and any questions we asked. will come back again for sure
Bodde her 3 netter i april 2024
Svar fra Hotel Management den 25. apr. 2024
We are so happy to hear you enjoyed your stay with us. Thank you for taking the time to provide us with a positive review. We hope to welcome you back in the near future.