Rom, 1 kingsize-seng | Sengetøy av topp kvalitet, skrivebord og strykejern/-brett

Anmeldelser av The Champagne Lodge & Luxury Suites

3.5 out of 5
The Champagne Lodge & Luxury Suites
16 W 621 S. Frontage Rd, Willowbrook, IL

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 598 av totalt 1004 anmeldelser." "
Rangering på 8 − Bra. 198 av totalt 1004 anmeldelser." "
Rangering på 6 − Grei. 84 av totalt 1004 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 1004 anmeldelser." "
Rangering på 2 − Forferdelig. 82 av totalt 1004 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Destiny

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice front desk lady 😊
Bodde her 1 natt i mai 2024
Svar fra The CL den 25. mai 2024
Thank you !!!

10/10 – Utmerket

Teresa

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 4 netter i mai 2024
Svar fra jasmine den 25. mai 2024
Thank you for your review. We are glad you enjoyed your stay and hope to see you again soon.

10/10 – Utmerket

Angel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing time staying here staff was super nice & welcoming definitely will be back!
Bodde her 1 natt i mai 2024
Svar fra The CL den 23. mai 2024
Thank you Angel for the positive review! We hope to see you again soon!

10/10 – Utmerket

Shawn

Likte: Personale og service
Bodde her 1 natt i mai 2024
Svar fra The CL den 23. mai 2024
Thank you so much for your review and we hope to see you again!

10/10 – Utmerket

Monroe

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was a wonderful experience
Bodde her 1 natt i mai 2024
Svar fra Ron den 21. mai 2024
Thank you for your great review and we hope to see you again!

10/10 – Utmerket

Frida

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
it was cute
Bodde her 1 natt i mai 2024
Svar fra the cl den 20. mai 2024
Hi Frida,We are so glad you enjoyed your stay with us. We hope to see you again soon.

2/10 – Forferdelig

Andrew

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Ron den 21. mai 2024
You received a FREE upgrade and stayed for 2 nights and you didn't say a thing. Thanks for nothing!

6/10 – Grei

Ruquaiya

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The room was not really up to its standards, and definitely not worth how much I paid.
Bodde her 2 netter i mai 2024
Svar fra Ron den 21. mai 2024
Let's be honest - it was not that bad for you! We saw how much fun you had during your stay.

10/10 – Utmerket

Jerry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was clean very nice environment and nice people
Bodde her 2 netter i mai 2024
Svar fra The CL den 19. mai 2024
Thank you so much , we will see you soon!! :}

10/10 – Utmerket

Omar

Bodde her 1 natt i mai 2024
Svar fra The CL den 19. mai 2024
Thank you Omar for the review! We are thrilled to hear you enjoyed your stay. We look forward to seeing you again.

8/10 – Bra

Zaihrit

Likte: Renhold
Bodde her 1 natt i mai 2024
Svar fra The CL den 19. mai 2024
Thank you for the review.We are happy to have you back any time!

10/10 – Utmerket

Amy

Likte: Renhold, personale og service og fasiliteter
Awesome room, great price, had an amazing stay
Bodde her 2 netter i mai 2024
Svar fra The CL den 17. mai 2024
Thank you so much for your review. We hope to see you once again!

10/10 – Utmerket

Graciela

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was quite and everything was clean very relaxing
Bodde her 1 natt i mai 2024
Svar fra Ron den 15. mai 2024
Thank you so much for your review!

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had the best experience at the property
Bodde her 1 natt i mai 2024
Svar fra The Champagne Lodge den 13. mai 2024
We are so happy you had a great experience at our property. Come back anytime we would love to have you.

10/10 – Utmerket

Oliver

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly services
Bodde her 1 natt i mai 2024
Svar fra The CL den 12. mai 2024
Thank you Oliver for the positive review! Hope to see you in the future!

10/10 – Utmerket

Lawanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They welcome you with a smile,very pleasant.
Bodde her 1 natt i mai 2024
Svar fra The CL den 12. mai 2024
Thank you Lawanda for the review. We will let the front desk know your kind words. Hope to see you again soon!

10/10 – Utmerket

latonya

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra The CL den 12. mai 2024
T hank you!!

10/10 – Utmerket

Suzanne

Bodde her 1 natt i mai 2024
Svar fra The CL den 11. mai 2024
Thank you Suzanne for the positive review! Hope to see you again soon!

10/10 – Utmerket

Norman

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hot tub jacuzzi or mini swimming pool in all the rooms.
Bodde her 2 netter i mai 2024
Svar fra THE CL den 10. mai 2024
Thank you!!

10/10 – Utmerket

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful
Bodde her 1 natt i april 2024
Svar fra The CL den 9. mai 2024
Thank you !!

8/10 – Bra

Melanee

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A little small. And doesn’t state that there will be a security deposit on Expedia.
Bodde her 2 netter i mai 2024
Svar fra The CL den 8. mai 2024
Thank you Melanee for the review. Upon review of the Expedia website it appears in the You need to know section and rules and regulations. Sorry for the confusion this may of caused you at check-in. We look forward to seeing you again soon!

10/10 – Utmerket

Michael

Likte: Renhold og personale og service
Nice
Svar fra The CL den 8. mai 2024
Thank you for the reivew and we hope to see you once again!

10/10 – Utmerket

Tiffany

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved how quiet it was. the room was very cozy cou1111
Bodde her 1 natt i april 2024
Svar fra The CL den 6. mai 2024
Hi Tiffany,Thank you for the kind words.We are happy to have you back any time.Thanks,

2/10 – Forferdelig

Larry

Likte: Renhold
Likte ikke: Fasiliteter
Light over the bed did not work and visible broken. Continental breakfast consisted of Hostess products and coffee/tea
Bodde her 1 natt i mai 2024
Svar fra Ron den 6. mai 2024
Larry, please - you were a rude guest before you even arrived at our hotel and continued while staying here. Second, you received a free upgrade suite with a much larger jacuzzi. So, say Thank you and don't complain.Third, the light above the bed in your suite worked just fine. It has a dimmer, and you just did not bother to read the instructions or simply ask the front desk. But of course, it is too much to ask!Fourth, we offer FREE pastries and coffee in the morning - it is free! No need to complain about FREE!In other words, next time please choose another hotel to stay in. You are just too much of a hassle for us.Take care!

10/10 – Utmerket

Vinni

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Swimming pool
Bodde her 1 natt i april 2024
Svar fra Ron den 1. mai 2024
Thank you so much for your review and we hope to see you again soon!

10/10 – Utmerket

Patrick

Bodde her 1 natt i april 2024
Svar fra The CL den 19. mai 2024
Thank you !!!

10/10 – Utmerket

Truely

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra the cl den 25. apr. 2024
Hi Truely,We are so glad you enjoyed your stay with us. We hope to see you again soon.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place
Bodde her 1 natt i april 2024
Svar fra The CL den 21. apr. 2024
Thank you for your review and hoep to see you again!

6/10 – Grei

Denise

Bodde her 1 natt i april 2024
Svar fra The CL den 11. mai 2024
Thank you Denise for the review! Hope to see you again soon!

8/10 – Bra

Angenette

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a fantastic stay. There were just a few things that were not working. There was a gorgeous shower, but the temperature control handle was missing. You could still change the temperature, you just had to keep fiddling with it to make it comfortable. Some fixtures in the bathroom needed to be tightened. Other than those small blemishes, our stay was a dream. We enjoyed relaxing in the whirlpool tub. And the decor was great! We will stay there again in a heartbeat!
Bodde her 2 netter i april 2024
Svar fra The CL den 15. apr. 2024
Hi Angenette,We are so glad you enjoyed your stay with us. We hope to see you again soon.

8/10 – Bra

JaeDa

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good overall.
Bodde her 3 netter i april 2024
Svar fra The CL den 13. apr. 2024
Thank you JaeDa for taking time to review! We appreciate your business and hope to see you again soon.

10/10 – Utmerket

Allesaundra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra The CL den 13. apr. 2024
Hi Allesaundra,Thank you for the review! We were happy to have you stay with us!Thanks,

10/10 – Utmerket

Clintece

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love the jacuzzi tubs
Bodde her 1 natt i mars 2024
Svar fra The CL den 9. apr. 2024
Thank you so much for your review and hope to see you once again!

4/10 – Dårlig

Tom

Bodde her 1 natt i april 2024
Svar fra Ron den 1. mai 2024
Are you serious?You received a 75 free upgrade to an oversize jacuzzi and you are complaining? Really???Just say thank you but I guess that is too much to ask!

4/10 – Dårlig

Amanda

Bodde her 2 netter i april 2024
Svar fra Ron den 1. mai 2024
We did not expect a nice review from you after your rude behavior at check-in, throughout your stay, and your annoying phone calls about your incidentals.Please do not stay with us again, because we really will not have that much patience with you next time!

4/10 – Dårlig

adam

Reiste med partner
Likte: Personale og service
Wasn’t what they said it was. Shower didn’t have a cold setting. Jets I’m the tub we’re too soft,
Bodde her 1 natt i april 2024
Svar fra Ron den 7. apr. 2024
Adam,First, you did not call the front desk throughout your stay in regard to any issues you may have had.Second, you did not follow the instructions you were given at check-in. The hot and cold water operate via the shower handle - left and right. Same as far as the jets - you did not swivel the jets' dial for stronger water flow.Fourth, it seems like that in life it always easier to complain than to take personal responsibility.Take care!

10/10 – Utmerket

sheila

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The check in safe was so nice and informative although I was late checking in. My room was clean no smells. But the jetted tub was the best feature.
Svar fra The CL den 5. apr. 2024
Good morning Sheila,We are thrilled you enjoyed your stay with us! We will let the front desk staff and housekeeping know. We hope to see you again soon!

10/10 – Utmerket

Donald

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra The CL den 5. apr. 2024
Hi Donald,We are so glad you enjoyed your stay with us. We hope to see you again soon!

10/10 – Utmerket

arina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra The CL den 5. apr. 2024
Thank you so much for the positive review Arina! Hope to see you again soon.

10/10 – Utmerket

chide

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was tight
Bodde her 3 netter i januar 2024
Svar fra The CL den 4. apr. 2024
Thank you!!

10/10 – Utmerket

Ryan

Bodde her 1 natt i mars 2024
Svar fra Ron den 23. apr. 2024
Thank you so much for your review and we hope to see you again!

4/10 – Dårlig

Christa

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I contacted the Lodge due to them not refunding the whole amount after my stay, they stated I checked out late which I brought keys to the front a fees mins after the time but the whole time when I was in the room I had the door wide open cause I left something and was looking, wasn’t stopping anyone from cleaning it wasn’t anyone near or anything. They was rude& inappropriate as a business because I stated my concerns. How I wasn’t satisfied with my stay due to the fact a plunger was asked for the day of check in when I just got in room. We went to get a plunger from front after noticing water on the floor, I overlooked that part but when trying to flush toilet that’s when it overflows.
Bodde her 3 netter i mars 2024
Svar fra Ron den 21. apr. 2024
Christa, please - You checked out late and you knew there is a 15 per hour fee for late checkout.You are a rude guest and therefore you are not allowed to stay with us again!We did not charge you for the mess you made in the bathroom - so - no thank you and take care!

2/10 – Forferdelig

Jaquet

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I experience terrible customer service and scammed for my money.. The customer representative had blamed Expedia for not giving back my full deposit of the hotel reservation.. After i purchased the full amount on the expedia app.. She intentionally said Expedia takes $25 dollars from the room deposit on the room.. After she’s opens our door for checkout being late.. Runs through our door waking us up to kick us out super unprofessional.. She charged me 40 dollars for a 10 min late check out time.. As well ass Lie about expedia taking $25 dollars and the complete taking $15 dollars or a 10 min late fee.. I feel like I have been taken advantage of from this place and will never stay here again !
Bodde her 2 netter i mars 2024
Svar fra The CL den 2. apr. 2024
Hi Jaquet,Nothing about your statement is accurate. You were only charged 15 for your late check out, which is half of what we normally charge for the 2 hour late check out that you had. No additional charges were made or withheld.Additionally, you were very rude to our front desk staff, despite them giving you a discounted late checkout. Please refrain from booking with us in the future, this review has shown a low quality of character that we do not want at our establishment, you are no longer welcome.Thanks,

10/10 – Utmerket

Jacquelyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place
Bodde her 1 natt i mars 2024
Svar fra The CL den 2. apr. 2024
Thank you so much for your review and we hope to see you again soon! Have a great day

10/10 – Utmerket

Dameon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the staff, very helpful.
Bodde her 1 natt i mars 2024
Svar fra The CL den 31. mars 2024
Thank you so much !!!

8/10 – Bra

Kyle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Rooms are pretty loud listening to water and showers running in the room next to you overall good stay
Bodde her 2 netter i mars 2024
Svar fra The CL den 1. apr. 2024
Hi Kyle,Thank you for your review. We hope to see you again soon.

10/10 – Utmerket

Kristy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra The CL den 31. mars 2024
Thank you Kristy for the review!

10/10 – Utmerket

Eugene

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra The CL den 30. mars 2024
Hi Eugene,We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 – Utmerket

Jessica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was clean and the staff were friendly
Bodde her 1 natt i mars 2024
Svar fra The CL den 29. mars 2024
Hi Jessica, We are so glad you enjoyed your stay with us. We hope to see you again soon

10/10 – Utmerket

nichelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great relaxing place
Bodde her 1 natt i mars 2024
Svar fra The CL den 28. mars 2024
Thank you !!