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Anmeldelser av The Allegro Royal Sonesta Hotel Chicago Loop

4 out of 5
The Allegro Royal Sonesta Hotel Chicago Loop
171 W Randolph St, Chicago, IL

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 659 av totalt 1131 anmeldelser." "
Rangering på 8 − Bra. 245 av totalt 1131 anmeldelser." "
Rangering på 6 − Grei. 123 av totalt 1131 anmeldelser." "
Rangering på 4 − Dårlig. 63 av totalt 1131 anmeldelser." "
Rangering på 2 − Forferdelig. 41 av totalt 1131 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

7,6/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Roberta

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay. Walkable from south shore train, restaurants and theaters
Bodde her 1 natt i mai 2024
Svar fra Jason Smith, Front Office Manager den 20. mai 2024
Thank you for staying with us! We appreciate your feedback.

6/10 – Grei

Sheldon

Reiste med partner
Likte: Personale og service
Not what I expected, had a very vintage decor and thought it was going to be a bit more modern. Very clean and friendly staff. Just pricey for the period
Bodde her 2 netter i mai 2024
Svar fra Jason Smith, Front Office Manager den 20. mai 2024
Thank you for staying with us. We have forwarded your concerns to our leadership team for review. We hope to use this feedback to improve our services in the future.

10/10 – Utmerket

Ashley

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great central location. Friendly staff. Clean and well decorated facilities.
Bodde her 2 netter i mai 2024
Svar fra Jason Smith, Front Office Manager den 20. mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Laraine

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Jason Smith, Front Office Manager den 20. mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Patricia

Great
Bodde her 1 natt i mai 2024
Svar fra Jason Smith, Front Office Manager den 20. mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

EDUARDO

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good location and train to airports two block away
Bodde her 2 netter i mai 2024
Svar fra Jason Smith, Front Office Manager den 15. mai 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Utmerket

Paulina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy bonito hotel. Gran servicio de parte del personal. Está muy bien ubicado.
Bodde her 4 netter i april 2024
Svar fra Jason Smith, Front Office Manager den 15. mai 2024
Thank you for leaving a kind review. We are glad you enjoyed our staff and amenities. We look forward to your next visit.

8/10 – Bra

Joshua

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Need more pillows in the room.
Bodde her 1 natt i mai 2024
Svar fra Nick Bell- Front Office Manager den 11. mai 2024
Thank you for staying with us! We can always send up more pillows upon request but ultimately We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Utmerket

Austin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Nick Bell- Front Office Manager den 11. mai 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Utmerket

Teresa og Geneva

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed for a wedding and everything was perfect!
Bodde her 1 natt i mai 2024
Svar fra Nick Bell- Front Office Manager den 11. mai 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Utmerket

janet

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Friendly staff and easy walk to Michigan Avenue and in the middle of theater district
Bodde her 3 netter i april 2024
Svar fra Emma den 3. mai 2024
Dear Janet,We are so happy to hear you had a great stay with us with compliments to our friendly staff and convenient location. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Utmerket

Rafael og Bogota

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really liked the hotel. Even though the rooms are not as big as a newer hotel, everything was very well kept and the service was outstanding
Bodde her 5 netter i april 2024
Svar fra Emma den 3. mai 2024
Dear Rafael,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

2/10 – Forferdelig

Wendy

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Poor customer service
Bodde her 2 netter i april 2024
Svar fra Jason Smith Front Office Manager den 30. apr. 2024
Thank you for taking the time to leave a review. I have forwarded your experience to our leadership team so we may improve our services in the future.

10/10 – Utmerket

Victoria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The only thing I would like is for it to have free parking.
Bodde her 1 natt i april 2024
Svar fra Jason Smith, Front Office Manager den 28. apr. 2024
Thank you for staying with us and thanks for the kind review. We hope you'll come see us again very soon!

10/10 – Utmerket

John

Likte: Renhold, personale og service og fasiliteter
Bodde her 2 netter i april 2024
Svar fra Jason Smith, Front Office Manager den 15. mai 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Sue og Englewood

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was gorgeous, super clean, and the staff was very helpful. Bathrooms are small. No valet parking.
Bodde her 2 netter i april 2024
Svar fra Jason Smith, Front Office Manager den 23. apr. 2024
Thank you for staying with us and taking the time to leave a review. I'm happy to report that valet will be returning to the Allegro this month! Perhaps it's incentive to make a return visit? We hope to see you again soon.

8/10 – Bra

Amanda

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The gym was awesome. The lobby was beautiful.
Bodde her 3 netter i mars 2024
Svar fra Nick Bell- Front Office Manager den 20. apr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Utmerket

Natalia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was nice
Bodde her 3 netter i mars 2024
Svar fra Nick Bell- Front Office Manager den 20. apr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

6/10 – Grei

Thaneshwor

Likte ikke: Personale og service
Bodde her 3 netter i april 2024
Svar fra Nick Bell- Front Office Manager den 20. apr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Utmerket

Stanley

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Really nice hotel that is centrally accessible to all of the sights that Chicago has to offer. On the first morning, there was a strange noise coming from the pipes that was really loud, but the front desk was attentive and reassigned me a new room and had my luggage transferred while I went out to sight-see during the day. My new room was quiet, clean and beautiful. I really enjoyed my stay and love Chicago!
Bodde her 3 netter i april 2024
Svar fra Emma den 15. apr. 2024
Dear Stanley,We are so happy to hear you had a great stay with us with compliment to our Front Desk team with swift attention to your concern.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 – Dårlig

D'Avril

Bodde her 4 netter i april 2024
Svar fra Jason Smith, Front Office Manager den 6. mai 2024
Thank you for your feedback.

10/10 – Utmerket

Pelusa og Apex

Bodde her 3 netter i april 2024
Svar fra Jason Smith, Front Office Manager den 6. mai 2024
Thank you for staying with us. We appreciate your feedback.

8/10 – Bra

darlene og kent

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was close to all attractions. Safe at night. Clean. Very friendly staff. Rooms are elegant and spacious.
Bodde her 4 netter i april 2024
Svar fra Emma den 15. apr. 2024
Dear Darlene,We are so happy to hear you had a great stay with us with compliments of how close we are to all attractions, friendly staff along with our elegant and spacious rooms.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Utmerket

Jana Ersoz

Likte: Renhold og personale og service
loved the hotel
Bodde her 2 netter i april 2024
Svar fra Jason Smith, Front Office Manager den 14. apr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

8/10 – Bra

Teresita

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was very nice & friendly Courteous . The hotel needs more amenities . Bar area needs to be bigger . Play music, more lively. The hotel was clean . Rooms are small & a bit older . Needs painting to not show weathering etc .
Bodde her 2 netter i april 2024
Svar fra Jason Smith, Front Office Manager den 14. apr. 2024
Thank you for staying with us and thanks for taking the time to leave a review. I have noted your feedback and forwarded to our leadership team for review. I'm glad your stay was pleasant overall, and we hope to welcome you back again in the future.

8/10 – Bra

NINOSHKA

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient location, easy check in and check out, room I was in was not huge but perfect for a work trip (I was there for a night, worked well). Staff was friendly, helpful and quick when I asked for something. I have stayed here multiple times when I come in for work trips, it’s been my go to.
Bodde her 1 natt i april 2024
Svar fra Nick Bell- Front Office Manager den 9. apr. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Tanya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Emma den 9. apr. 2024
Dear Tanya,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 – Dårlig

Derek

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Many bad issues. Without any real reson hotels have the ability to force a $30 daily charge on top of room rate. Its a bait and switch. They say you get $15 credit for 1 drink at a bar daily only open 1p to 11pm when you dont drink alcohol is useless so im paying $30 for 2 plastic bottles of water left in my room. That costs the hostel pennies. And a drink that costs them $1 so they create backend charges for a hotel with zero amenities, no pool, spa, or gym. A resort fee essentially with no resort. And the restaurant food was the worst I ever had I tragicallyhave to say. 3oz fish for $40 was probably frozen fish, virgin cocktail still $16. Worse than cafeteria food and paid $75 for dinner and $40 for breakfast. $8 for gmo orange juice from a jug. When their menu says fresh squeezed, hell no. $6 for milk not even organic. Literally insane what they get away with there. No way people return to that hotel. They are the essence of corporate greed. In addition, a $100 per night preauthorization charge to the card for "damages and room service" I spoke to the server and they said they have a executive chef, no they have a cook with a high end cost menu and cafeteria quality non-organic food. No way was any food chef quality.
Bodde her 3 netter i april 2024
Svar fra Emma den 8. apr. 2024
Dear Ms. Derek,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Utmerket

Kelly

Bodde her 3 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 23. apr. 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Utmerket

Tatiana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Jason Smith, Front Office Manager den 3. apr. 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Omar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 1. apr. 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Bra

Adarsh

Bodde her 3 netter i mars 2024
Svar fra Nick Bell- Front Office Manager den 20. apr. 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Utmerket

Bernard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location, great staff, very nice feel overall.
Bodde her 4 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 26. mars 2024
Thank you for taking the time to leave a review. We re glad you enjoyed your visit. We look forward to hosting you again soon!

10/10 – Utmerket

Jasmine

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I really enjoyed staying at this hotel it was pretty convenient for me. They do have a destination fee and I believe they charge incidental fees for each night and not just one for your whole stay. You park in a parking garage across the street but the bellhop will take all your belongings to your room. The room itself is pretty small but since I often do solo trips I didnt mind it. I enjoyed the stay overall and plan to stay here again.
Bodde her 2 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 26. mars 2024
Thank you for staying with us and for leaving a review. We are glad that you found our accommodations to be pleasant. We look forward to your return. Cheers!

4/10 – Dårlig

John Michael

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Walls were unusually thin. Felt as though I was in the conversations from the rooms next door. Elevators were slow and not functioning correctly. Rooms were small, cramped and the closet was a little space not even big enough to hang up any clothes. Overall the hotel seems to present itself as a high end 5 star hotel and I would not even give it 1 star. Needs a complete overhaul.
Bodde her 3 netter i mars 2024
Svar fra Emma den 26. mars 2024
Dear John Michael,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 – Grei

Valine

Likte: Personale og service
Svar fra Jason Smith, Front Office Manager den 26. mars 2024
Thank you for your feedback.

8/10 – Bra

Bently

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 22. mars 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Theresa

Bodde her 2 netter i mars 2024
Svar fra Nick Bell- Front Office Manager den 8. apr. 2024
Dear Theresa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 – Utmerket

Guadalupe

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great
Bodde her 1 natt i mars 2024
Svar fra Jason Smith, Front Office Manager den 19. mars 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Elyse

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Emma den 8. apr. 2024
Dear Elyse,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 – Grei

Sandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Bodde her 3 netter i mars 2024
Svar fra Emma den 8. apr. 2024
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Utmerket

Jose J

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Second time staying here, it was lovely again and the amenities are much better now too!
Bodde her 3 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 18. mars 2024
Thank you for taking the time to leave a review and thanks for coming back. We strive to get better and better each day. You'll have to visit a 3rd time to see what's next! See you soon.

10/10 – Utmerket

Carlos

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Amazing hotel will return
Bodde her 3 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 18. mars 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Larenz

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing staff and a beautiful property
Bodde her 3 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 18. mars 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Brittney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jason Smith, Front Office Manager den 19. mars 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Utmerket

Valerie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The check-in experience was amazing! They had champagne and popcorn for us in the lobby.
Bodde her 1 natt i mars 2024
Svar fra Jason Smith, Front Office Manager den 18. mars 2024
Thank you for leaving a review! We are glad you enjoyed our St. Paddy's day arrival amenity. We hope to see you again very soon.

10/10 – Utmerket

Leah

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I love this property! Definitely leans into its vintage energy. The staff is wonderful and rooms are comfortable.
Bodde her 3 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 18. mars 2024
Thank you for taking the time to leave a review! Our property certainly has a lot of charm and we are glad you noticed. We hope to be your "home away from home" for your next visit to Chicago.

10/10 – Utmerket

Elisa

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great area! & customer service.
Bodde her 1 natt i mars 2024
Svar fra Jason Smith, Front Office Manager den 18. mars 2024
We are glad that you enjoyed our hotel teams. It doesn't hurt that we are centrally located as well. Please stop by again soon.

10/10 – Utmerket

Mirta

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The clearness, the staff very friendly
Bodde her 4 netter i mars 2024
Svar fra Jason Smith, Front Office Manager den 18. mars 2024
Thanks for leaving a review. We are glad your teams were able to assist you during your visit. They will be waiting for you when you return next!

10/10 – Utmerket

Khalilah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful stay!
Bodde her 1 natt i februar 2024
Svar fra Jason Smith, Front Office Manager den 18. mars 2024
Thank you for staying with us! We appreciate your feedback.