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Anmeldelser av Hilton Garden Inn Naperville/Warrenville

3 out of 5
Hilton Garden Inn Naperville/Warrenville
28351 Dodge Drive, Warrenville, IL

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 556 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 304 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 82 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 26 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 32 av totalt 1000 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Samantha

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was easy and convenient to get to. Room had a musty smell to it.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Leigh

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was so friendly, and kind!
Bodde her 1 natt i april 2024
Svar fra Manager den 2. mai 2024
Dear Leigh,On behalf of all the team members at Hilton Garden Inn, we would like to thank you for your outstanding feedback during your recent stay with us.We strive for consistent excellence, so we certainly appreciate any feedback our guests offer. This helps us immensely as we continue our efforts toward making each guest experience one that is worth experiencing again. We hope to see you soon when your travels bring you to Warrenville area.

6/10 – Grei

Jessica

Bodde her 1 natt i april 2024

6/10 – Grei

William

Likte: Renhold og personale og service
Staff was pleasant, but maid service only occurs every other day. Mattresses and pillows were awful. Had a backache each morning
Bodde her 2 netter i april 2024
Svar fra Manager den 2. mai 2024
Dear William, Thank you for taking the time to review your experience at Hilton Garden Inn Warrenville.We truly appreciate your feedback; we are very sorry to learn of your experience during your stay and offer our deepest apologies for not meeting your expectations. Please know that we will address these shortcomings with the appropriate team leaders to best understand how we can prevent this from happening in the future.Thank you again for taking the time to share your honest feedback with us.

6/10 – Grei

William

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Staff was courteous and friendly. Maid service is only every other day. Awful mattress and pillows. Back pain every day after night in bed
Bodde her 4 netter i april 2024
Svar fra SP den 8. apr. 2024
Dear William, thank you for choosing the Hilton Garden Inn. We appreciate all feedback regarding our property! We look forward to your return visit.

10/10 – Utmerket

JAEOOK

Bodde her 1 natt i mars 2024
Svar fra Manager den 2. mai 2024
Dear Jaeook,Thank you for staying with us!We very much appreciate the 5-star rating.

10/10 – Utmerket

Courtney

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hours of the pool were great for the children. Suites are very spacious and overall just very pleased with the hotel
Bodde her 1 natt i mars 2024
Svar fra SP den 8. apr. 2024
Dear Courtney, Thank you for choosing our hotel and for taking the time to rate us! We look forward to hosting you again.

10/10 – Utmerket

Sara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were very friendly. The bed was comfortable. The walk in shower was safe and spacious.
Bodde her 1 natt i mars 2024
Svar fra SP den 8. apr. 2024
Thank you for choosing our hotel and we look forward to your return visit if your travels bring you back into this area.

8/10 – Bra

Amber

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, quiet hotel, very friendly staff.
Bodde her 2 netter i mars 2024
Svar fra SP den 8. apr. 2024
Dear Amber, Thank you for choosing our hotel and for providing a rating from your recent stay.

10/10 – Utmerket

Karisa og Mitchell

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra SP den 8. apr. 2024
Hi Karisa, Thank you for choosing our hotel and for giving us a high rating! We hope to see you again if your travels bring you back into this area.

10/10 – Utmerket

Mary

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a great place to stay!
Bodde her 1 natt i mars 2024
Svar fra SP den 8. apr. 2024
Hi Mary, thank you for choosing our hotel and for giving us a high rating! We hope to see you again if your travels bring you back into this area.

8/10 – Bra

Javier

Bodde her 1 natt i februar 2024
Svar fra SP den 8. apr. 2024
Dear Javier, Thank you for choosing our hotel and for rating us a 4. We appreciate your business and look forward to your return visit.

10/10 – Utmerket

Jean

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
I had a wonderful time at your establishment I couldn't have asked for a better room or better service I would recommend this hotel to anyone thank you again
Bodde her 3 netter i februar 2024
Svar fra Hotel Manager den 5. mars 2024
Thank you for providing such great feedback from your stay with us. We appreciate your business and look forward to your next visit.

6/10 – Grei

Monica

Bodde her 3 netter i februar 2024
Svar fra SP den 8. apr. 2024
Dear Monica, As we pride ourselves on providing exemplary service, is there anything that you would like to share that we could improve upon? We appreciate all feedback to improve in any needed areas.

4/10 – Dårlig

Jennifer

Likte ikke: Renhold
Bodde her 1 natt i januar 2024

8/10 – Bra

Erica

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 2 netter i januar 2024

6/10 – Grei

Linda og Beaver Dam

Likte: Personale og service
Brian who checked me in was very kind and thorough. Beeping in the wee hours of morning woke me up. Then when I woke later in the morning due to bed by cold, I figured that was what the beeping was; the heat system not working. 2 bulbs were out; one in room, one in bathroom . I had to switch a couple bulbs to make it convenient for my purposes. There wasn’t a menu for the restaurant, not any local menus available in my room. I also didn’t find the hotel dining menu available online; I likely would have ordered from my room as I didn’t want to go anywhere. The hotel was under construction; this really didn’t have a negative impact on my stay. The bedding smelled nice and the towels were big a fluffy; both of which were appreciated.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Katherine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024

8/10 – Bra

Terence

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

10/10 – Utmerket

steve

Bodde her 1 natt i januar 2024

6/10 – Grei

George

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We prefer a fan in bathroom. Water from shower hits you when you turn it on, cold water. In room coffee sucks, A biggie here, continental breakfast cost 8.50!! Coffee in lobby was free!
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Erin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very welcoming check in
Bodde her 1 natt i januar 2024
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are happy you enjoyed your stay and hope to see you again soon.

10/10 – Utmerket

Patty

Reiste med en gruppe, Reiste med kjæledyr
Likte: Fasiliteter
Bodde her 1 natt i januar 2024
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are happy you enjoyed your stay and hope to see you again soon.

4/10 – Dårlig

gladys

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
New years stay
The rooms are very outdated, Rugs are outdated, smelly pool was good, warm and clean area just no towels in pool area. Brian was very nice
Bodde her 1 natt i desember 2023
Svar fra Hotel Manager den 8. jan. 2024
Thank you for staying with us and providing constructive feedback. We will be sure to address our cleanliness issues and will share your positive feedback with Brian.

2/10 – Forferdelig

Surjeet

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Terrible Experience!!
The first room we got felt like someone slept on the beds before we came in. We changed the room but the beds were not well done. The bedsheets looked very old and rooms stinky. We didn't even feel like taking showers. The mattress springs were bothering the whole night on one side of bed, could not sleep properly. Completely mismanaged and dirty. Never recommend to anyone.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Nolundi

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Can I have my $50 back I didn’t eat or drink anything from the hotel😂😭😭 I’m broke y’all
Bodde her 5 netter i desember 2023
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are happy you enjoyed your stay and hope to see you again soon.

8/10 – Bra

karen og Crystal lake

Reiste med familie
Likte: Renhold og personale og service
.
Bodde her 1 natt i desember 2023

6/10 – Grei

Ron

Reiste med familie
Likte ikke: Personale og service
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Prithviram

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold
Not the worst for a bargain but not worth it.
I’m very easy going and can overlook small things, but this hotel did not meet expectations. Common area and room smelled weird. Cross between skunk covered up with cheap perfume. Floor was not vacuumed in our room with visible debris. Finally housekeeping knocked on our door with the DND sign starting at 9am- checkout was noon. Would stay again, I went with least expensive night thinking it’s just one night how bad can it be- well it wasn’t good.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Patrick

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Debabrata

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Chose to spend a night at Hilton while in town visiting friends. Had a smooth check in, a clean room and checked out the next morning after a good nights rest. Lighting in the room was suboptimal, but all fixtures worked fine
Bodde her 1 natt i desember 2023
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are happy you enjoyed your stay and hope to see you again soon.

2/10 – Forferdelig

jesse

Likte ikke: Personale og service
Hello,had a problem with the noise coming from the room above us at 11pm and 5am.Also had a problem with the toilet not flushing properly.I had to keep lifting the lid to fix the chain in the toilet.Informed the front desk and they seemed indifferent to the situation and just said they were sorry about the situation.I am a Hilton honors member and not sure if I want to continue with that status.
Bodde her 1 natt i desember 2023
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are sorry your stay was not perfect and hope to see you again soon.

10/10 – Utmerket

Todd

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023

6/10 – Grei

Shari

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter
There was a stale smell when we entered the room. And what’s with the 3 pillows? Why not an even number like 4? The Holiday Inn provides 4.
Bodde her 1 natt i november 2023

8/10 – Bra

carol

Bodde her 1 natt i november 2023
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are happy you enjoyed your stay and hope to see you again soon.

10/10 – Utmerket

Alexander

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good stay. A bit dusty room. Thank you staff for accommodating our early check-in.
Bodde her 1 natt i november 2023

6/10 – Grei

Jennifer

Reiste med familie, Reiste med kjæledyr
Likte: Renhold og personale og service
The hotel was fine. I was frustrated to be charged additional fees for bringing my pet. I had selected that I was traveling with a pet and thought the price I had quoted was including that. Had I known I was going to be a charged an extra fee on top of an already higher room fee I would have stayed elsewhere. There are similar hotels in the area for less. I also found it strange that there is breakfast right in the lobby but it is only for Diamond members. I saw people getting breakfast and then being chased after for their room number so they could be charged and there were not any signs there would be a charge. It seems like it was another way to assess additional charges to people. I prefer to stay in hotels with transparent pricing.
Bodde her 1 natt i november 2023

6/10 – Grei

Lori

Bodde her 1 natt i november 2023
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are so sorry your stay was not excellent, we hope to see you again soon.

10/10 – Utmerket

Aaron

Bodde her 1 natt i november 2023
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are happy you enjoyed your stay and hope to see you again soon.

8/10 – Bra

Dawn

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed staying at this property. It has most of the amenities I needed. I was a little disappointed in the lack of some good customer service. I called the front desk to ask for bedding to put on the fold out couch. They told me I would have to go down to the front desk to get it myself. I feel like the bedding should have been in the room before we arrived or someone should have brought it up to me.
Bodde her 2 netter i november 2023

10/10 – Utmerket

Madison

Reiste med partner
Shower design = poor, friendly and efficient staff!
Bodde her 2 netter i november 2023

10/10 – Utmerket

Samuel og Ramsey

Bodde her 1 natt i november 2023
Svar fra Hotel Manager den 16. jan. 2024
Thank you for taking the time to review our hotel, we are happy you enjoyed your stay and hope to serve you again soon.

10/10 – Utmerket

Sandy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient
Bodde her 1 natt i oktober 2023

4/10 – Dårlig

Keith

Likte: Personale og service
Likte ikke: Renhold og romkomfort
Had to switch rooms right after we arrived. Walked into the first room to what smelled like extreme body odor. Second room was a little better, but after trying to sleep noticed the bedding had a bad smell to it as well. While checking out I over heard guests reporting the same issues to the front desk.
Bodde her 1 natt i oktober 2023

2/10 – Forferdelig

Matthew

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Bruno

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel at reasonable price
Bodde her 2 netter i oktober 2023

10/10 – Utmerket

Brianna

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking area is quiet and separated from the main road, well maintained. Lobby and room very clean. Refrigerator makes clicking noises throughout the night though.
Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Ryan

Reiste med familie
Likte: Renhold og fasiliteter
Clean rooms and friendly staff
Bodde her 1 natt i oktober 2023

8/10 – Bra

Ashley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023