Dear Anna, We apologize for the inconvenience you experienced during your stay. It's disheartening that the room did not meet your expectations and that you found the bed and pillow uncomfortable. Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. Please know that guest comfort is our priority, and we strive to provide a pleasant experience for all our guests. Sincerely,Hotel Management

Dear Abraham, We are thrilled to hear that you enjoyed the rooms at Extended Stay America! Your comfort is our priority, and we are delighted that you found our accommodations to your liking. We strive to provide a pleasant and memorable experience for all our guests, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management

Dear Christina, Thank you for choosing our hotel and for taking the time to provide your feedback. We were disappointed to learn about the challenges you experienced during check-in. This is not typical of our service, and we will take steps to improve our overall guest experience. We hope you give us another chance to provide you with the exceptional stay you deserve. Thank you again, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Meaghan, Thank you for taking the time to share your impression of our hotel. We are sorry for not living up to your expectations regarding the lack of amenities and the condition of the sheet in your suite. Our guests deserve a clean, well-maintained, and comfortable suite with proper in-room amenities while staying with us, so we are sorry you did not have a better experience while you were here. Your concerns will be shared with our team, and we will take the necessary steps for improvement. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear LUIS, Thank you for reviewing your stay with us. We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Hotel Management

Dear Nedelina, It was a pleasure having you stay with us at Extended Stay America. We are glad you enjoyed most of your visit and were impressed with our services. However, we are sorry for any housekeeping oversights around our common areas. Thank you for this valuable feedback, and we hope to have another opportunity to provide you with a flawless visit the next time you are in the area. Sincerely,Hotel Management

Dear Alexis, Thank you for being our guest and providing your delightful review. We always aim to provide our guests with impeccable service, and it is gratifying to read you recognized our efforts. However, we apologize if there were any issues that kept your stay from being perfect. We will continue working to enhance our services and accommodations and hope you will revisit soon.Sincerely,Hotel Management

Dear Jody, Thank you for being our guest and sharing your feedback about your stay. We are sorry to hear your disappointment about your stay at our hotel. We aim to provide the best service, clean accommodation at an affordable price. Therefore, we apologize if your stay was anything other than perfect. We will address your feedback to our team so that we are more poised and ready to provide a seamless experience in the future. We hope you will consider coming for a better stay.Sincerely,Hotel Management

Dear Jody, Thank you for evaluating your stay. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and responsive, friendly staff. After reading the details of your experience, we regret this was not your experience. We have shared your comments with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon.Sincerely,Hotel Management

Dear Vera, Thank you for reviewing your experience at Extended Stay America. We are pleased to read how happy you were with our property. Providing an exceptional stay to every guest is what we strive for every day. We hope to welcome you back soon for another enjoyable visit.Sincerely,Hotel Management

Dear Eric, Thank you for choosing us. We are sorry the room type you requested was unavailable, although it is always our priority to keep our guests happy and comfortable. Also, we regret the behavior that one of our associates showed you. Please allow us to recheck with the team and ensure what went wrong. In response to your review, we will instruct our front desk team to prepare the stock of supplies so that every guest has enough of these during their time with us. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel.Sincerely,Hotel Management

Dear Daniel, We are sorry for the issues you experienced with the front desk during check-in and regret the inconvenience caused. We will take appropriate measures with our team members and train them to handle such situations better. We hope to have another opportunity to welcome you back for the flawless stay you deserve.Sincerely,Hotel Management

Dear Lewis, Our entire team at Extended Stay America would like to thank you for the generous comments about our hotel. Our goal is to create a loyal customer who will return at every opportunity! Thanks again for your review, and we will welcome you back the next time you travel to the city. Sincerely,Hotel Management

Dear Hannia, Thank you for reviewing your stay with us. Please accept our apologies if we did not provide you with a clean and comfortable room. We aim to exceed our guests' expectations; therefore, we are disappointed that this was not your experience. We have shared your comments with our housekeeping staff and want to thank you for this valuable feedback. Sincerely,Hotel Management

Dear Christopher, thank you for staying with us and sharing your concerns. Please accept our most sincere apology for the inconvenience you experienced. We will follow up with the departments mentioned to reinforce our high standards. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Eric, traveling can be challenging enough, so we at Extended Stay America strive to make it stress-free for all our guests! We are delighted to know that our proximity to the airport is perfect for your needs. Should your travels bring you back this way, we would be pleased to host you again.Sincerely,Hotel Management

Dear Savoeun, we apologize for any stress caused when you arrived at the check-in. We understand your disappointment, and your feedback is being reviewed with our team to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely,Hotel Management

Dear Fernando, we failed you in the most basic ways by not providing a clean and comfortable room, and we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though what you encountered is not frequent, we recognize that even one time is too many. Remedial steps within our housekeeping and maintenance department are underway to ensure this does not happen again. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management

Tony, please accept our sincere apologies for not meeting your expectations regarding the room you requested. We do try to honor these requests; however, there are times when we do not have the room unoccupied and available. We understand your frustration, and we truly regret disappointing you. We are committed to providing a comfortable stay with exceptional service, and we hope to have an opportunity to better your experience whenever your travels bring you back to the area. Sincerely, Hotel Management

Sean, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management