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Anmeldelser av Embassy Suites by Hilton Chicago Downtown Magnificent Mile

4 out of 5
Embassy Suites by Hilton Chicago Downtown Magnificent Mile
511 North Columbus Drive, Chicago, IL

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 1218 av totalt 2444 anmeldelser." "
Rangering på 8 − Bra. 623 av totalt 2444 anmeldelser." "
Rangering på 6 − Grei. 313 av totalt 2444 anmeldelser." "
Rangering på 4 − Dårlig. 173 av totalt 2444 anmeldelser." "
Rangering på 2 − Forferdelig. 117 av totalt 2444 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

8,2/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

William

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The check-in desk was not on ground floor. Would be helpful to have a person in the ground floor to direct you. It was not difficult to figure out, but weary travels could benefit from having a person on the ground level.
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Crystal

Reiste med familie
Likte ikke: Renhold og personale og service
We had to move rooms twice because the rooms were dirty and smells moist/humid. First room both beds has dirty sheets/covers. 2nd room had same smell, one bed had old blood on the covers, bathroom was not cleaned properly. Someone else’s hair was on the shower walls. Staff was nonchalant about just coming in and cleaning. We were VERY unsatisfied by our stay.
Bodde her 2 netter i mai 2024
Svar fra Stephanie den 20. mai 2024
Thank you for your candid feedback. At the time of the issue, we shared this feedback with housekeeping management and a partial refund was provided. If you have any further questions, please feel free to call the main line for the hotel and ask for a Front Office Manager.

2/10 – Forferdelig

Alfred

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Very dated building. It looks like it was an apartment building of sort. Blinds on window facing the hallway not safe. People can see inside. Bathroom tub has old stains (too much usage). Shower head broken. People in the next room screaming on the hallway and in their room and making houling sounds like wolves. Very scary moments we thought they were having a fight or domestic violence or else. Nice elevators. Entrance to the building (foyer before the elevatora to the check in floor) very creepy and old with scary looking people hanging out. People at checking with very unhappy faces not even reacting to any of our friendly works. Professional yes. Warm no. Very strange place but near most attractions in downtown. Very expensive for such a old dated and creepy place (more than $300 per night for two people). We were valet parking was available. Well that didnt happen since there was sign indicating “no valet parking”. We will never again stay at this hotel. And we love Embassy Suites when we travel. In fact after Chicago we went to Grand Rapids in Michigan to another Embassy Suites and what a difference! Our Grand Rapid stay was outstanding in an amazing building with great parking and services.
Bodde her 1 natt i mai 2024

8/10 – Bra

Christine og Holly Springs

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall good place and would go back. Central to everything by walking or train.
Bodde her 4 netter i mai 2024
Svar fra Stephanie den 20. mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 – Utmerket

Artem

Forretningsreisende, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great stay
Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 – Utmerket

Suzanne og BARRIE

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location.
Bodde her 3 netter i mai 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

8/10 – Bra

Samio

Likte: Renhold
Bodde her 7 netter i mars 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

2/10 – Forferdelig

Stephanie

Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you for your candid feedback. We will be acting on the issues that you shared with us.

8/10 – Bra

Janathan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely LOVED the hotel. They only think that could have made this stay perfect would have been a laundry room!
Bodde her 3 netter i mai 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 – Utmerket

Kai og Flushing

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 – Utmerket

Olajuwon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Yea that breakfast sucked! Everything else was Perfect!!
Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 – Utmerket

Tashiana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 – Utmerket

Christine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Awesome experience
Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 12. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

6/10 – Grei

noel

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Anie Mae Talaga den 19. mai 2024
Thank you for your candid feedback. We will be acting on the issues that you shared with us.

4/10 – Dårlig

Dr. Scott

Couldn’t get my Hilton Honors to work. No one could help me!
Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 12. mai 2024
Good Afternoon, I do apologizer for the inconvenience. I left a Voicemail for you and please feel free to call us back. Thank you for your feedback!

10/10 – Utmerket

Areli

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cassie, l believe was the one who checked me in. Super nice.
Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 12. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 – Utmerket

Shakita

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Love the location & the feeling of being safe
Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 12. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

2/10 – Forferdelig

Haley

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No valet parking. No room service. (We tried they never answered then we contacted front desk they said they’d call us, they did 1 1/2 hrs later but we had already had to go down to the restaurant to eat. Only one cup in our room so had to go get more toiletries and required things property is supposed to have provided. The host was rude, the front desk was rude. Did not receive all amenities paid for. I’ll never come back. STAY AWAY
Bodde her 1 natt i mai 2024
Svar fra Stephanie - Assistant Director of Front Office den 13. mai 2024
Thank you for your feedback. I am very sorry the stay was disappointing. I emailed you directly to see if we can touch base and how we can make things right for you.

8/10 – Bra

Deanna

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Donny the bartender was very nice.
Bodde her 3 netter i april 2024
Svar fra Stephanie den 13. mai 2024
We are so glad you enjoyed your stay with us! We hope to see you back again soon. We will pass on the kind words about Donny!

10/10 – Utmerket

Krystal

Bodde her 3 netter i april 2024
Svar fra Anie Mae Talaga den 12. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

10/10 – Utmerket

Reyna

Bodde her 1 natt i mai 2024
Svar fra Anie Mae Talaga den 12. mai 2024
Thank you so much! We are glad that you were happy with your stay. Looking forward to welcoming you back sometime soon!

6/10 – Grei

Dahlia

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Embassy suites is usually my go to. There are two in downtown Chicago. I was a little disappointed with this one in particular. The carpets were dirty and sticky. When you sat on the sofa is sunken the bathroom could’ve been better maintained. I was a little disappointed With the breakfast, it was all cold. When we went for the social hour, they were chips and dip. Which was very different than when I stayed at the other embassy suites again is downtown. Location ultimately we had a good time but moving forward, I would probably choose the other downtown site.
Bodde her 1 natt i mai 2024
Svar fra Stephanie den 10. mai 2024
Thank you for your response and I am sorry about the issues. I am reaching out personally to see what we can do to make it right.

10/10 – Utmerket

Hadiseh

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is perfect and accessible to everywhere
Bodde her 3 netter i mai 2024
Svar fra Stephanie den 10. mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

8/10 – Bra

Gerardo Salazar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Stephanie den 10. mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

8/10 – Bra

Deron

Likte ikke: Overnattingsstedets bygg og tilstand
Location, location, location. So centrally located and we were able to walk everywhere we wanted to go. Nice breakfast and the pool was fun. It’s an older hotel and not all of the amenities have been updated.
Bodde her 1 natt i mai 2024
Svar fra Stephanie den 10. mai 2024
We are so glad you enjoyed your stay and hope to see you again soon! We are working with our ownership on the possibility of a remodel.

10/10 – Utmerket

Khaled

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good experience.
Bodde her 1 natt i april 2024
Svar fra Stephanie den 10. mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 – Utmerket

Lois

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Odessia was such a pleasure! She made my check in a breeze. I loved her vibes & energy.
Bodde her 1 natt i mai 2024
Svar fra Stephanie den 10. mai 2024
We are so glad you enjoyed your stay and hope to see you again soon!

10/10 – Utmerket

Julio

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was there for my friend birthday we really enjoy the place
Bodde her 1 natt i februar 2024
Svar fra Stephanie den 5. mai 2024
We are so glad you enjoyed your stay with us and hope to see you again soon! Glad it was a good celebration!

6/10 – Grei

wendy og Sauk Rapids

Bodde her 1 natt i april 2024

10/10 – Utmerket

Nisha

Bodde her 3 netter i april 2024

10/10 – Utmerket

Kali

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We are new to visiting Chicago, so we didn’t understand the parking or streets very well, but we figured it out. The hotel was good. The pull out couch wasnt comfortable at all, but it worked for the one night we stayed. The view was nice of the city.
Bodde her 1 natt i april 2024
Svar fra Stephanie den 5. mai 2024
We are so glad you enjoyed your stay with us and hope to see you again soon! We will look at the pull out sofa.

10/10 – Utmerket

Ricardo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super bien
Bodde her 1 natt i februar 2024
Svar fra Stephanie den 29. apr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon!

4/10 – Dårlig

Julie

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Guest services were rude. Bathroom in our suite was not clean. Breakfast was chaos except for the amazing omelette cooks.
Bodde her 2 netter i april 2024
Svar fra Stephanie - Assistant Director of Front Office den 29. apr. 2024
Good day - I left a message on your voicemail. I apologize for the issues during your stay and would like to speak with you further about how we can make things right.

4/10 – Dårlig

Raven

Likte: Personale og service og fasiliteter
Likte ikke: Renhold
Room wasn’t cleaned properly. Hair was all over the place. Tub and toilet were rusty. And the cherry on top was no towels replenished in our room 🙂 our suite was for four guests, but there was enough towels for one person. Had to find housekeeping on our own for more towels.
Bodde her 1 natt i april 2024
Svar fra Anie Mae Talaga den 28. apr. 2024
I'm sorry for the issues. I will let housekeeping management know about the issues with the room. Thank you for your feedback!

6/10 – Grei

Melvina

Bodde her 1 natt i april 2024
Svar fra Stephanie den 29. apr. 2024
Thank you for your review. Is there anything specific we could have done to make things better?

8/10 – Bra

anupam

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property is getting older. Overall very pleasant.
Bodde her 3 netter i april 2024
Svar fra Stephanie den 28. apr. 2024
So glad you enjoyed the stay! We hope to see you back again soon! We are working with ownership to refresh some of the rooms. This feedback helps us!

10/10 – Utmerket

Juan

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Anie Mae Talaga den 28. apr. 2024
So glad you enjoyed the stay! We hope to see you back again soon!

4/10 – Dårlig

Ilan

Forretningsreisende
Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
No hot water for shower Shower overflooded. Limited maintenance support
Bodde her 1 natt i april 2024
Svar fra Anie Mae Talaga den 28. apr. 2024
Thank you again for taking your time to speak with me. Please let me know if you have any questions or concerns. Have a great day!

4/10 – Dårlig

Kenneth

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
Embassy made a mistake and had us in an accessible room and asked if we wanted to switch since they knew it was their mistake. We agreed and the guy told us we had an upgrade to a premium suite, but it was anything but premium; it was on the 2nd lowest floor and other than a pretty nice view from bedroom (where we sleep with curtain closed, the room was dark and dingy—-we were stuck in a dirty, dark corner where there is NO LIGHT coming through the living room window and we weren’t able to see the great architecture of hotel interior and 10x brighter main area that almost every other room faced. Then, there was literally no food to buy in hotel when we arrived without eating dinner—-no pantry and not even a candy bar for sale in the entire hotel. Then we noticed that we were supposed to get complimentary snacks in our premium suite (remember we were upgraded?) and I was told that we didn’t pay for premium so no snacks and that it wasn’t really an upgrade since we didn’t pay for it—-what a joke!!! She told me to order food at 12:30am or go to bed (literally). Next, it takes me about 2 hours to connect to hotel wifi and then it worked well. What else? Sofa bed pulled out to within inches of a foxed table and I cut my leg trying to squeeze by (no joke). Biggest problem is that there were loud noises every morning that woke us up way before we wanted to get up. We could hear a TV from room next door or above and there was a very loud banging noise firat 3 days; it was a bad stay
Bodde her 4 netter i april 2024
Svar fra Stephanie - Assistant Director of Front Office den 24. apr. 2024
I appreciate your time in speaking with me regarding the issues. If you have any further questions, please contact me at the main number for the hotel.

6/10 – Grei

Arif

Likte ikke: Personale og service
Nice
Bodde her 1 natt i april 2024
Svar fra Stephanie den 23. apr. 2024
Thank you for your reply! Anything at all you felt we could have done to make the score better?

10/10 – Utmerket

Johnny

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Safe and walkable.
Bodde her 3 netter i april 2024

10/10 – Utmerket

Sylvia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great breakfast.
Bodde her 6 netter i mars 2024
Svar fra Stephanie den 22. apr. 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

10/10 – Utmerket

Brooke

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My kids and I love the Embassy Suites and we really enjoyed this one. The pool is a bit small - long in lengths but very narrow. The hotel is very conveniently located. The evening reception is nice. They even have a little Shirley Temple station for the kids. Breakfast is good, but very busy.
Bodde her 2 netter i april 2024
Svar fra Stephanie den 5. mai 2024
We are so glad you enjoyed your stay with us and hope to see you again soon!

8/10 – Bra

Dan

Reiste med familie og små barn
Likte ikke: Fasiliteter
In one room toilet didn’t work very well and the other took for ever to drain and they swept trash into corner in lobby and left all day
Bodde her 2 netter i april 2024
Svar fra Stephanie den 22. apr. 2024
I'm sorry for the issues. I will have the issues with the plumbing checked for each room. I will also let housekeeping management know about the issues with the trash. Thank you for your feedback!

10/10 – Utmerket

Alexander C

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place to stay…awesome
Bodde her 3 netter i april 2024
Svar fra Stephanie den 21. apr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.

8/10 – Bra

Grace

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Stephanie den 22. apr. 2024
We are so glad you enjoyed your stay and hope you visit us again soon!

6/10 – Grei

Maria

Reiste med familie
Likte ikke: Renhold og fasiliteter
Hotel was ok. Rooms weee run down and bathroom disgusting
Bodde her 3 netter i april 2024
Svar fra Stephanie den 21. apr. 2024
I am so sorry that you did not have a pleasant experience with us. I would like to discuss the issues with you further. I tried calling the number we had on file for you but it was not in service. Please contact the main line for the hotel and ask for a front office manager to discuss the issue further. Thank you!

2/10 – Forferdelig

terri

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Stephanie den 21. apr. 2024
I am sorry you were disappointed with the stay. Is there anything specific we could have done better?

10/10 – Utmerket

Shannon

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I had a great stay at the embassy suites. The employees were are very friendly and helpful. Only complaint would be the walls are very thin between rooms. So if you have, let’s say a crying infant, a screaming toddler and a yelling Mom- you may hear it all in the middle of the night! But honestly, everything aside from that was absolutely amazing!
Bodde her 5 netter i april 2024
Svar fra Stephanie den 21. apr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon. Thank you for the feedback as well on the walls.

10/10 – Utmerket

celine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Stephanie den 21. apr. 2024
We are so glad you enjoyed your stay with us! We hope to see you again soon.