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Anmeldelser av The Rose Chicago, Tapestry Collection by Hilton

4 out of 5
The Rose Chicago, Tapestry Collection by Hilton
5200 Pearl Street, Rosemont, IL

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 744 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 168 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 43 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 27 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 20 av totalt 1002 anmeldelser." "

9,6/10

Renhold

9,4/10

Personale og service

9,0/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Khalique

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Helt greit hotell
Dette var et rimelig og bra hotell. Frokosten kunne vært bedre. Kontinentalfrokost bestående av kaffe/te/vann og noen kaker er ikke i mine øyne en skikkelig frokost. Ellers var hotellet bra.
Bodde her 1 natt i mars 2021
Svar fra Emma W. den 27. mars 2021
Takk for din snille anmeldelse! Vi håper du kan besøke igjen! -The Rose Hotel

10/10 – Utmerket

KENNETH og CENTERVILLE

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We visit Chicago several times a year and The Rose is where we have stayed every time for at least the last five years. Stayed many different places in the many years before that..The Rose pretty much checks all our boxes; nice price, very clean, easy highway access, lots of nearby dining options. It's also very convenient that there's a restaurant and bar on property. The only thing that would make it better would be free parking and refrigerators in the rooms...
Bodde her 3 netter i mai 2024

6/10 – Grei

Don

Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Stay was nice. Friendly staff. Asked specifically to be in a room with a refrigerator. No refrigerator was supplied to our room. Made stay not as pleasant.
Bodde her 2 netter i mai 2024
Svar fra The Rose Hotel den 22. mai 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 – Forferdelig

Jorddann og Mundelein

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
Aesthetically the hotel is gorgeous but the gentleman answering phones for shuttle is so out of pocket definitely shouldn’t be in hospitality if you can’t even be nice. My flight was cancelled it’s a Sold out weekend in Chicago I was lucky enough to settle for the accommodations I took the shuttle because it was 6 mins to airport and worked to not have to Uber. I walked to shuttle area and noticed it wasn’t there I called they said you have to call to be picked up. I did I was told 2E by jet blue and that shuttle was already on the way will be a minute or so, then I standing where told shuttle just drives by NO STOPPING AT E2… I cloning flabbergasted called guy says well where am I standing I explained I can see terminal 3 and Hilton side and looking at door for E2 2 different drivers both come a gentleman also waiting 45 mins no shuttle we had to walk to 2c….. to get on shuttle. I called multiple times and I was told just take a cab and get a receipt……. I shouldn’t have to take anything out of my own pocket after paying to stay with the shuttle included especially for a 6 minute ride…. I aware the phone guy. I arrived and he was working the front desk and when I checked out I really wanted to talk on someone but didn’t feel comfortable as all I wanted to do was sleep but sadly very embarrassed to be treated this way as a Hilton member
Bodde her 1 natt i mai 2024
Svar fra Alejandro J. den 19. mai 2024
Dear JorddannWe are genuinely sorry to hear that you had a bad experience while staying at our hotel. We understand from your comments that our staff was unprofessional and did not help you address your concerns. We apologize for their rude approach. We intend to take this episode very seriously, communicate with our team and arrive at a conclusion as to why such an unfortunate incident occurred. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Please feel free to reach me out directly to ajuka@hilton.com.Sincerely,

8/10 – Bra

Hugh

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is fairly nice, and the staff was very accommodating, but the neighborhood was not so great
Bodde her 1 natt i mai 2024
Svar fra Alejandro J. den 19. mai 2024
Dear Hugh,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Best regards,

8/10 – Bra

David

Bodde her 1 natt i april 2024
Svar fra The Rose Hotel den 22. mai 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Kristina

Bodde her 2 netter i april 2024
Svar fra The Rose Hotel den 2. mai 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

james og Cedar Rapids

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cool modern art feel. Close to Fashion Center outlets and restaurants. In house facilities are very good. Excellent, attentive staff.
Bodde her 1 natt i mars 2024
Svar fra Guest Services den 25. apr. 2024
Hello James,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 – Bra

Patrick

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Adjacent doors to room open and close extremely loudly which disturbed our sleep each night.
Bodde her 3 netter i april 2024
Svar fra Guest Services den 24. apr. 2024
Hello Patrick!We are sorry that you were disappointed with your room, and that your stay with us did not meet your expectations. We apologize for the fact that your room does not appear to have been prepared to the standard that we normally provide for our guests. We appreciate your review, many thanks, and we are sorry that you didn't enjoy your stay with us more.

10/10 – Utmerket

Alla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Guest Services den 24. apr. 2024
Hello Alla, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again! See you soon!

10/10 – Utmerket

Jamie og Seabrook

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay. Everything was convenient. Property was so cute. I will stay here again.
Bodde her 4 netter i april 2024
Svar fra Guest Services den 16. apr. 2024
Hello Jamie, Where words fall short, ratings do the job! Thank you for such gracious rating! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 – Utmerket

Tamara

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel was easy drive to airport
Bodde her 2 netter i april 2024
Svar fra Guest Services den 16. apr. 2024
Hello Tamara,Thank you for the perfect rating. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Utmerket

Andre

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra The Rose Hotel den 10. apr. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 – Forferdelig

Isaiah

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra The Rose Hotel den 6. apr. 2024
Dear Isaiah,We are truly sorry for the negative experience. We hope we can make it right next time.

4/10 – Dårlig

Jacquelyn

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Guest Services den 5. apr. 2024
Dear Jackelyn,We are truly sorry for the negative experience. We hope we can make it right next time.

8/10 – Bra

Kimberly

Reiste med partner
We had a long layover (11 hrs) on a last min flight cancellation. I booked the hotel based on the reviews and its location. It was very clean & close. We were able to use their free airport shuttle in the morning at 6:30 to return to the airport & that was helpful.
Bodde her 1 natt i mars 2024
Svar fra Guest Services den 30. mars 2024
Hello Kimberly,Thank you so much for your rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Utmerket

kay

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Didn’t mention that we would have to pay 35 just to exit the property.
Bodde her 1 natt i mars 2024
Svar fra The Rose Hotel den 17. mars 2024
Good evening, I do apologize about the inconvenience. Our hotel does charge for overnight parking, and we apologize if that was not properly communicated during your check-in. We do hope to see you again in the future

10/10 – Utmerket

Brandt

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
-
Bodde her 1 natt i mars 2024
Svar fra The Rose Hotel den 10. mars 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Kenneth Tse-Kin

Svar fra The Rose Hotel den 28. feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Mimi

Bodde her 1 natt i februar 2024
Svar fra The Rose Hotel den 25. feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Kelly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was all extremely nice. We had breakfast there the next day, food was AWESOME and those staff members truly made our stay better. They went out of their way to make sure we had a great experience. I had the breakfast burrito and it was probably the best I've ever had! They also had Starbucks coffee! The room was nice, and updated. But they could have used more pillows. The only downside was that there was no refrigerator in our room. I would definitely stay there again! And would probably have dinner there since the food was so good!
Bodde her 1 natt i februar 2024
Svar fra The Rose Hotel den 12. feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Heather

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra The Rose Hotel den 10. feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Stefanee

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra The Rose Hotel den 6. feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

SELDA

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing staff
Excellent customer service
Bodde her 1 natt i februar 2024
Svar fra The Rose Hotel den 5. feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Renee

Bodde her 1 natt i januar 2024
Svar fra The Rose Hotel den 31. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Elizabeth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra The Rose Hotel den 26. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Kristie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra The Rose Hotel den 22. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Brian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra The Rose Hotel den 18. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Shenita

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra The Rose Hotel den 17. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 – Bra

Bob

Forretningsreisende
Likte ikke: Personale og service
Bodde her 1 natt i januar 2024
Svar fra The Rose Hotel den 11. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Penny

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra Guest Services den 10. jan. 2024
Dear Penny,Thank you for the perfect score. We hope to see you back at The Rose soon!

10/10 – Utmerket

Douglas og Elk

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful hotel with an excellent staff, check in was a breeze. The room was very spacious and the bathroom was awesome with a full walk in shower. Food selection was great and did I mention the staff were excellent
Bodde her 1 natt i januar 2024
Svar fra The Rose Hotel den 10. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 – Bra

Mary Rose

Bodde her 1 natt i januar 2024
Svar fra The Rose Hotel den 10. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Erica

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great decor and environment and friendly and quick check in. Parking charge of $30 was excessive in my opinion for one night.
Bodde her 1 natt i januar 2024
Svar fra Guest Services den 8. jan. 2024
Dear Erica. Thank you for the feedback. We are happy to known you enjoy the hospitality from our team. We regret to know parking was overprice for you however we assure you our prices are the most economical from the area. Again, thank you for the perfect score!

10/10 – Utmerket

Denzel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Guest Services den 8. jan. 2024
Dear Denzel. Thank you for the perfect scoreWe hope to see you back soon!

10/10 – Utmerket

Tatiana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 7. jan. 2024
Dear Tatiana, Thank you for the perfect score. We look forward to seeing you again!

10/10 – Utmerket

Katherine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is a very nice hotel for a convenient stay when coming or going to O’Hare.
Bodde her 1 natt i desember 2023
Svar fra Guest Services den 31. des. 2023
Dear Katherine. Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 – Utmerket

Martin

Bodde her 1 natt i desember 2023
Svar fra Guest Services den 29. des. 2023
Dear guest,Thank you for the perfect score. We look forward to see you again!

10/10 – Utmerket

Keith

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location, Great Shuttle
Excellent, new, modern hotel. Misses… no in room safe, mini-fridge…Hits… restaurant, bar, shuttle and approximation to ohare. We’ll stay again.
Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 25. des. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Sharmella

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was by far one of the cleanest hotels I’ve ever stayed at! The room was beautiful and smelled amazing. I even ordered room service and that was delicious. This is now my go to hotel for the Rosemont area.
Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 20. des. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Sandra

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 20. des. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Gaspare

Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 6. jan. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Nicholas

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff at the front desk were exceptional. When I asked about adding park and fly, they were more than helpful in taking care of me. They offered free bottles of water and even champagne for the adults. Excellent friendly service. I checked in after 8pm so this wasn't even the day shift!
Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 18. des. 2023
Thank you for taking the time to share your experience. We appreciate the feedback. Here at The Rose, we work hard to ensure your stay is a positive one. We look forward to seeing you next time you visit Chicago!

2/10 – Forferdelig

Sungyun

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Svar fra The Rose Hotel den 5. feb. 2024
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Utmerket

Bettina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 11. des. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Myles

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I enjoyed my stay
Svar fra The Rose Hotel den 7. feb. 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Utmerket

Eddie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location and amenities are perfect for short or long stay since its so close to the airport and the city.
Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 9. des. 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Utmerket

jenefer

Forretningsreisende
Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 9. des. 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

2/10 – Forferdelig

Kerri

Likte ikke: Fasiliteter
Absolutely nothing special or unique.
Bodde her 2 netter i desember 2023
Svar fra The Rose Hotel den 7. des. 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Utmerket

Lucille

Bodde her 1 natt i desember 2023
Svar fra The Rose Hotel den 23. des. 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!