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Anmeldelser av Comfort Suites Cheyenne

2.5 out of 5
Comfort Suites Cheyenne
5401 Walker Rd, Cheyenne, WY

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 180 av totalt 316 anmeldelser." "
Rangering på 8 − Bra. 66 av totalt 316 anmeldelser." "
Rangering på 6 − Grei. 29 av totalt 316 anmeldelser." "
Rangering på 4 − Dårlig. 24 av totalt 316 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 316 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jo

Bodde her 2 netter i juni 2023

2/10 – Forferdelig

Mary

Likte ikke: Renhold og personale og service
We may have stayed on a night that had a total anomaly, but we got to the hotel at 9:30pm, and our room was not ready despite check-in being at 3pm. There are many other guests in the lobby in the same situation. We were given the key to the room at 10:10, but when we got upstairs the cleaning team was still cleaning it (didn't get in our room until 10:35pm). We were disappointed by how the manager handled the situation, which was to be defensive and tell us they're doing everything they can and to wait indefinitely. I get that things happen, but then you need to focus on service recovery - which in this case could be empathizing and offering a way to make it right for us in some way. It was late, and this was 1/3 of the room time we'd paid for, not a few minutes late... The cleaning team was lovely - polite and apologetic and running around frantically trying to get the rooms cleaned. They told us they'd been sent home earlier but were called back to clean more rooms when the hotel unexpectedly filled up. It seems that a better plan would be cleaning all rooms or not saying they're available for guests to book if they're not clean... The room itself was well-appointed - great space and set-up.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Steven

Reiste med familie
Likte: Fasiliteter
Didn’t have room ready until 10:45 pm at night. Had to wait 1 1/2 hours to check in. Lobby was full of people waiting at my that to get in.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

John

Reiste med partner, Reiste med kjæledyr
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
EVERYTHNG!
Bodde her 1 natt i mai 2024
Svar fra Comfort Suites Staff den 13. mai 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

10/10 – Utmerket

Robynn

Reiste med familie
Likte: Fasiliteter
Very clean, friendly
Bodde her 1 natt i mai 2024
Svar fra Comfort Suites Staff den 13. mai 2024
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again soon

4/10 – Dårlig

Elena

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
I would have given this property a 5 star rating had it not been for housekeeping. Upon first glance the room looks clean. Further inspection there was food particles on the floor from a previous guest. A used towel on the floor under the vanity. Also from previous guest. The room smelled of stale smoke like a smoker had been in the room which leads me to believe the room overall wasn’t cleaned properly which honestly gave me the feeling we were staying in a DIRTY room which is flat out gross by anyone’s standards.
Bodde her 1 natt i mai 2024
Svar fra Comfort Suites Staff den 13. mai 2024
Thank you for taking the time to provide your feedback. We apologize for the issues you experienced during your stay. We will get this passed onto management to have these problems resolved

6/10 – Grei

Jessica

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Nice clean hotel. Breakfast not good. We went to a restaurant.
Bodde her 1 natt i mai 2024
Svar fra Comfort Suites Staff den 8. mai 2024
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to seeing you again next time

10/10 – Utmerket

La Nette

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is clean & so was my room. The staff is very polite & professional. Great stay.
Bodde her 2 netter i mai 2024
Svar fra Comfort Suites Staff den 8. mai 2024
Thank you for taking the time to provide us with your feedback. We appreciate your business and look forward to seeing you again next time

8/10 – Bra

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and comfortable. Bathroom was set up a little weird. Heat didn't work but staff were very accommodating. Need more pressure in shower.
Bodde her 1 natt i april 2024
Svar fra Comfort Suites Staff den 29. apr. 2024
Thank you for taking the time to provide your feedback. We will get this passed onto our maintenance team. We appreciate your business and look forward to seeing you again

10/10 – Utmerket

Jhoalice

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente!
Bodde her 1 natt i april 2024
Svar fra Comfort Suites Staff den 29. apr. 2024
Thank you for taking the time to provide your feedback. We appreciate your business and look forward to seeing you again

4/10 – Dårlig

David

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
extereme wind noise in room...had to ask for new room and then the toilet would plug in new room...had to get a plunger
Bodde her 1 natt i april 2024
Svar fra GM den 20. apr. 2024
Thank you for your stay, I do apologize for wind noise in your room. We hope you give Comfort Suites another try om the future.

10/10 – Utmerket

Andrea

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
New clean property. Easy to book, check in and out, great breakfast, quiet. Will definitely be staying here again.
Bodde her 2 netter i april 2024
Svar fra GM den 20. apr. 2024
Thank you for your stay with us!

10/10 – Utmerket

Dustun

Bodde her 1 natt i mars 2024
Svar fra GM den 27. apr. 2024
Thank you for your stay!

10/10 – Utmerket

Tom

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very relaxing
Bodde her 1 natt i april 2024
Svar fra Comfort Suites Staff den 5. apr. 2024
Thank you for taking the time to provide your feedback. We appreciate your business and hope to see you again next time

10/10 – Utmerket

Barbara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was viry nice
Bodde her 1 natt i januar 2024
Svar fra Comfort Suites Staff den 29. mars 2024
Thank you for taking the time to fill to provide your feedback. We appreciate your business and look forward to seeing you again.

10/10 – Utmerket

Wendy

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was fabulous
Bodde her 1 natt i mars 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We look forward to seeing you again soon

10/10 – Utmerket

Kelly

Reiste med partner
Likte: Fasiliteter
Front desk staff was helpful and friendly! Check-in and out were smooth and easy. The room was clean, and well taken care of! I will be staying here again.
Bodde her 1 natt i mars 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We look forward to seeing you again soon

8/10 – Bra

Bradley og Sparks

Forretningsreisende
Likte: Renhold og personale og service
Friendly and accommodating staff. Easy parking, good wifi. Poor design of rooms (TV not across from bed or couch but at an awkward angle, and the wall-mount does not articulate to allow better viewing angle). Hot water issues. Bad window seal near AC/Heating unit, creating deafening wind noises (think howling, whistling) throughout the often windy days and nights in Cheyenne. Some construction corners were clearly cut and the property, while new, needs to be tended to accordingly. Breakfast quality is below Holiday Inn or Hampton Inn. Gym and pool area are quite nice. Overall this is property is decent with a very good staff, but needs some work.
Bodde her 5 netter i februar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. This will be passed to our upper management. We hope you will stay with us again next time for a chance to provide you with a better staying experience

8/10 – Bra

Michelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We look forward to seeing you again soon

10/10 – Utmerket

Olivia

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I stayed here as a mom alone with her kids and I felt so safe! I had a great time. Lovely staff, amazing breakfast and such a comfy and quiet room!
Bodde her 1 natt i februar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 – Utmerket

john og pataskala

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Highly recommend
Bodde her 1 natt i desember 2023
Svar fra comfort Suites den 15. mars 2024
Thank you for your feedback. We appreciate your business and we look forward to seeing you again soon

10/10 – Utmerket

Monty

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very comfortable and clean. Also quiet and easy to find.
Bodde her 1 natt i februar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 – Utmerket

Karen og Williston

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy check-in and check-out
Bodde her 1 natt i februar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We look forward to seeing you again soon

6/10 – Grei

Kevin

Reiste med familie
Likte: Renhold
An average hotel. Just barely average. TV in the room didn’t work. Staff couldn’t fix it.
Bodde her 1 natt i januar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We apologize for the issues you experienced during your stay and hope you will stay with us again for a chance to provide you with a better stay experience

4/10 – Dårlig

jack

Reiste med familie
Likte: Renhold og personale og service
If you like checking in and not knowing if the room was cleaned from the previous guest, semi warm showers, and heating that was either blowing hot or cold air this is the place for you. I will say the staff was excellent in trying to make things right. They deserve a lot of credit.
Bodde her 3 netter i februar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We apologize for the issues you experienced and hope you will stay with us again for a chance to provide you with a better stay experience

8/10 – Bra

Ed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We look forward to seeing you again soon

4/10 – Dårlig

john og boise

Reiste med partner, Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold
Place was filthy in common areas - the rooms were clean, but the HVAC vacillated 10 degrees hot and cold so there wasn’t any way to sleep decently. Room was quiet and breakfast was a little better than most
Bodde her 1 natt i januar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We apologize for the heating issues you experienced. This will be given to upper management, maintenance and housekeeping to make sure these issues are fixed

10/10 – Utmerket

Andrea

Bodde her 1 natt i januar 2024
Svar fra Comfort Suites Staff den 22. mars 2024
Thank you for you feedback. We hope to see you again next time

8/10 – Bra

Teresa

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We look forward to seeing you again soon

2/10 – Forferdelig

Steve

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Shady and wont change or refund
Absolute trash establishment, i booked a weekend but was forced to change weeks, they refused to switch or refund and i endeded up out 600 bucks to a shady business
Bodde her 3 netter i januar 2024
Svar fra Comfort Suites den 15. mars 2024
We apologize for the issues you experienced, but sue to you booking through a pre-paid site, the hotel is unable to modify these reservations. Any date changes MUST be done directly with the 3rd party. Also the refund would have to come from the 3rd Party site since you paid them and not the hotel

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice!
Good place & convenient to job.
Bodde her 1 natt i januar 2024
Svar fra C den 22. jan. 2024
Glad to hear you enjoyed your stay with us. We hope to see you again!

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good place to stay
This was a great location for the job we had in Cheyenne. The hotel was nice.
Bodde her 1 natt i januar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay
Great hotel, one of the most quite and peaceful stays we've had anywhere. We will be staying here for the foreseeable future when we come to Cheyenne Wy.
Bodde her 3 netter i januar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 – Utmerket

Johneva

Reiste med kjæledyr
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra GM den 20. apr. 2024
Thank you for your stay!

8/10 – Bra

Ronald

Likte: Renhold
Bodde her 1 natt i januar 2024
Svar fra GM den 20. apr. 2024
Thank you for your stay!

10/10 – Utmerket

Robert

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was really clean and updated. I enjoyed everything about the hotel and it has a pool that is warm. My son kept calling it a five star hotel and he really enjoyed the whole experience
Bodde her 1 natt i januar 2024
Svar fra GM den 20. apr. 2024
Thank you for your stay!

8/10 – Bra

Mary

Bodde her 1 natt i januar 2024
Svar fra GM den 20. apr. 2024
Thank you for your stay!

10/10 – Utmerket

Gabrielle

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
One special touch is the hotel’s art — whether subtle in design/color scheme of furniture to wall art to sculpture in main lobby. Staff were friendly upon arrival/check in. It’s a basic modern style hotel, clean, spacious but still comfy cozy. I like the lighting on the bathroom mirrors. Working AC/Heat that doesn’t take too long to kick in. I’d stay again.
Bodde her 1 natt i januar 2024
Svar fra Comfort Suites den 15. mars 2024
Thank you for your feedback. We appreciate your business and look forward to seeing you again soon

10/10 – Utmerket

Rose

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We had a great experience. New motel, so everything was clean and in excellent condition. Staff was friendly. Breakfast was standard fare and pretty good.
Bodde her 1 natt i januar 2024
Svar fra GM den 20. apr. 2024
Thank you for your stay!

10/10 – Utmerket

Shelley

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay!

10/10 – Utmerket

Todd

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Worked great for last minute booking
Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay!

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cheyenne WY
The first room we were checked into the heat didn't work. Front desk moved us to another room. The heater worked ok. It took over 4 hours to heat up. Not having carpet in the rooms definitely makes a difference. The toilet had pee stains dried on it. So it definitely got missed by house keeping. The tv remote didn't work. I had to take it to the front desk to get new batteries. The shower has not shelves to put your shampoo, soap or wash rags. You have to use the shower floor or back of toilet, gross. Otherwise everything was just fine for what we had.
Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay! Please except our apologizes for your experience with your stay. Hotel is under new management and would hope you would give Comfort Suites another try with a top rating experience!

10/10 – Utmerket

James

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Welcome Port in the Storm
Moving acrosss country at Christmas time is stressful. Add a winter storm and it’s borderline freak out. Great to be greeted warmly, efficient check in and very nice room. Good breakfast and ready to face the road again. Thanks for the stay.
Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay! Hope you endured safe travels!

10/10 – Utmerket

Elton

Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay!

8/10 – Bra

Angela

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stop on a long drive
Great for a quick overnight stop. Comfy, had what we needed, and overall clean (just a bathroom drawer that hadn’t been cleaned - very minor). Staff was super friendly, and had a cozy Christmas vibe in the lobby. Excellent breakfast, even with gluten free options! They had eggs, ham, potatoes, waffles, cereal, oatmeal, pastries, fruit, yogurt, and gluten free bread/bagels! Will definitely stay here again!
Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay!

10/10 – Utmerket

Peg

Likte: Overnattingsstedets bygg og tilstand
This hotel was new, clean, and very comfortable. The price was just right!
Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay!

10/10 – Utmerket

Catherine

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was great and my room was clean and comfortable.
Bodde her 1 natt i desember 2023
Svar fra Gm den 20. apr. 2024
Thank you for your stay!

10/10 – Utmerket

Sharon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the rooms & the decor throughout the hotel! Bright & cheery! Just fun!! Staff was great!!
Svar fra GM den 20. apr. 2024
Thank you for your stay!

4/10 – Dårlig

Seongsik

Reiste med familie
Likte ikke: Renhold, personale og service og romkomfort
I stayed one night here with my husband and dog on the way to Utah. I wouldn’t recommend this hotel for so many reasons. First, I booked a 1-king bed room but the front desk lady said there was no available 1-king bed room and gave us 2-queens bed room instead. It seems this issue quite frequently happens at this hotel. Second, the room was not clean!!! It’s a newly built hotel but the cleanliness is under average. There are strains on bedding. Thrid, A/C worked but in a wrong way. When we turned it on, it made a room so hot and dry!! It caused static electricity a lot. It was very serious that when my dog walked on the bed in dark, I was able to see the blue sparks!!! We couldn’t sleep at all.
Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay. I apologize that we did not meet expectations with your stay, regarding HVAC, room cleanliness as well as room availability.

10/10 – Utmerket

Gaby og Lake George

Bodde her 1 natt i desember 2023
Svar fra GM den 20. apr. 2024
Thank you for your stay!