Hoteller nær Chen Yun minnesmerke

"I booked and paid extra for a higher floor expecting great views. First they put me on the 29th floor; after I complained they moved me to the 39th, even though the hotel has 60 floors. The room and facilities were fine, but the handling of my request was disappointing and didn’t match what I paid for."

"This is the only hotel I’ll stay when I am in Shanghai for work, main reason is its location, walking distance to the train station, metro and domestic airport Hong Qiao terminal 2. I have stayed here easily 6 times per year. "

"An outdated hotel with sub-par service. No smiles throughout the stay, no nice small talk, no human connection. I asked the concierge for a booking in a upscale Chinese restaurant and he booked me Hakkasan, what a joke. From the start there was no help with the luggage, unwillingness to even pretend to care from the receptionist and this was the standard throughout the stay. The house keeper kept on waking us up and even proceeded to call the room even when the do not disturb sign was on. The minibar had such a repugnant smell of Durian that we had to evacuate the room for a few hours and never open it again. The only bright spot of this entire stay was the bar, which was beautiful and served delicious cocktails. I recommend staying somewhere else and visiting the bar separately. "

"Awesome rooms and great service. Enjoyed our stay a lot "