Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 483 av totalt 1004 anmeldelser." "
10 – Utmerket
483
Rangering på 8 − Bra. 295 av totalt 1004 anmeldelser." "
8 – Bra
295
Rangering på 6 − Grei. 101 av totalt 1004 anmeldelser." "
6 – Grei
101
Rangering på 4 − Dårlig. 61 av totalt 1004 anmeldelser." "
4 – Dårlig
61
Rangering på 2 − Forferdelig. 64 av totalt 1004 anmeldelser." "
2 – Forferdelig
64
8,6/10
Renhold
8,6/10
Personale og service
7,8/10
Fasiliteter
8,4/10
Overnattingsstedets bygg og tilstand
8,2/10
Miljøvennlige løsninger
Anmeldelser
8/10 – Bra
marilyn
Reiste med partner
22. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was the perfect location for us, nice and clean , staff sweet and friendly. Happy with the bed comfortable.
marilyn
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 22. mai 2024
Marilyn, the team at Sonesta Select Charlotte University Research Park is delighted you enjoyed your stay and found the location to be ideal. They are pleased to hear you appreciated the cleanliness and the friendliness of the team members. It is wonderful that you found the bed to be comfortable. They hope to welcome you back soon!
2/10 – Forferdelig
Rashaad
20. mai 2024
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
They don't offer free breakfast for their guests and the bed had alot of hair.
Rashaad
Bodde her 1 natt i mai 2024
Svar fra Hotel Management den 21. mai 2024
Rashaad, Thanks for your review- We do offer continental breakfast items for sale daily. Our sincerest apologies for any issue you may have experienced! We are always happy to address any concern brought to our attention during your stay!
8/10 – Bra
Yajaira
20. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I slept really good and enjoyed the room
Yajaira
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 20. mai 2024
Yajaira, thank you for sharing your positive experience at Sonesta Select Charlotte University Research Park. It’s great to hear that you had a restful sleep and enjoyed your room. We're looking forward to welcoming you back.
4/10 – Dårlig
Lori
Reiste med familie
19. mai 2024
Likte ikke: Renhold, personale og service og fasiliteter
Hardest beds and least helpful staff I have ever encountered. Will not stay again and do not recommend.
Lori
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 20. mai 2024
Lori, thank you for sharing your feedback. We regret to hear that you found the beds uncomfortable and that our team members did not meet your expectations. Your comments are important to us, and we will review them internally. We hope you will consider giving us another chance in the future.
2/10 – Forferdelig
Monica
17. mai 2024
Likte ikke: Renhold
Monica
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 19. mai 2024
Thank you for sharing your feedback, Monica.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
10/10 – Utmerket
Kenya
Reiste med familie
13. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property was in close proximity to the concert we were attending. The staff and accommodations were very nice.
Kenya
Bodde her 1 natt i april 2024
Svar fra Customer Service den 14. mai 2024
Kenya, it's wonderful to hear that the Sonesta Select Charlotte University Research Park's ideal location made getting to your concert a breeze, and you appreciated our friendly team members and comfortable accommodations. We eagerly anticipate your return for any future concerts or events you may be attending in the area.
6/10 – Grei
Nora
13. mai 2024
Nora
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Nora, we appreciate your input and are flat-out committed to continuous service improvement. Your feedback, although neutral, helps us in achieving this goal. We hope to have the chance to better serve you in the future.
6/10 – Grei
DOMINIQUE
13. mai 2024
Likte: Personale og service
It was okay
DOMINIQUE
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Dominique, thank you for sharing your thoughts. While it's good to hear your stay was adequate, we continually strive to exceed guest expectations. We hope for another opportunity to create a more memorable experience for you in the future.
10/10 – Utmerket
Terry og Suffolk
12. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a wonderful time at this hotel. Staff was very friendly and attentive.
Terry
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 13. mai 2024
Terry, we are thrilled to hear about your delightful experience at Sonesta Select Charlotte University Research Park. Knowing that you found our team members to be friendly and attentive truly makes our day. Can't wait to welcome you back in the future for another wonderful time.
10/10 – Utmerket
Daquan
Reiste med partner
11. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Slow check in
Daquan
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 12. mai 2024
Daquan, we appreciate your feedback. Although we are glad that overall, you enjoyed your experience at Sonesta Select Charlotte University Research Park, we understand that the pace of the check-in process can be improved. Your comment is valuable, and rest assured, our team is on it to make it a smoother experience for our guests in the future. Thank you for choosing us, and we hope to have another chance to serve you better.
6/10 – Grei
Dereck
10. mai 2024
Likte: Renhold
Dereck
Bodde her 1 natt i april 2024
Svar fra Customer Service den 13. mai 2024
Thank you for sharing your feedback, Dereck!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.
10/10 – Utmerket
Torey
Forretningsreisende
6. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was quite surprised. Amazing room. Very open and great bathroom.
Torey
Bodde her 1 natt i april 2024
Svar fra Customer Service den 6. mai 2024
Torey, it's fantastic to hear that your stay at Sonesta Select Charlotte University Research Park exceeded your expectations! We're delighted that you found the room to be both spacious and well-designed, particularly appreciating the bathroom. We hope to have the privilege of hosting you again in the future.
8/10 – Bra
Jose
5. mai 2024
Mi habitación estuvo bien
Jose
Bodde her 1 natt i april 2024
Svar fra Customer Service den 6. mai 2024
José, nos alegra saber que tu estadía en Sonesta Select Charlotte University Research Park cumplió con tus expectativas. Esperamos darle la bienvenida nuevamente para una experiencia aún mejor en el futuro.
8/10 – Bra
Shanise
1. mai 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Kelvin at the front desk was so friendly and courteous. My stay was overall good.
Shanise
Bodde her 1 natt i april 2024
Svar fra Customer Service den 2. mai 2024
Shanise, thank you for sharing your experience at Sonesta Select Charlotte University Research Park. We're delighted that Kelvin's friendliness and courteous attitude positively contributed to your stay. We look forward to having the pleasure of welcoming you back in the future.
6/10 – Grei
William
Forretningsreisende
1. mai 2024
Likte: Personale og service
Likte ikke: Renhold
Underwhelming experience. Room seemed dated and not very inviting, there was a sticky spot on the carpet in the room, and there was no breakfast option available. There are better options for a place to stay.
William
Bodde her 1 natt i april 2024
Svar fra Customer Service den 2. mai 2024
William, it's regrettable to hear that your experience didn't quite meet your expectations. Your feedback on the condition of our room and the area of concern on the carpet has been noted. It's unfortunate to hear about your disappointment with our breakfast offerings. As we continually aim to improve our guest experiences, your comments will help us in refining our services. We hope for the opportunity to serve you better in the future.
8/10 – Bra
Patricia
30. apr. 2024
Likte: Renhold og personale og service
I don't like how they charge for breakfast items and other items they offer; stayed twice second non smoking room smelt like smoke.
Patricia
Bodde her 3 netter i april 2024
Svar fra Customer Service den 1. mai 2024
Patricia, it's commendable to know you chose Sonesta Select Charlotte University Research Park for your stay twice. However, we regret that some aspects of your visit didn't meet expectations. We understand you had concerns regarding certain room amenities and the scent within your non-smoking accommodation. Rest assured, our team members are already working to improve these elements. We greatly value your patronage and look forward to offering a superior experience during your next stay.
10/10 – Utmerket
Michael
Reiste med en gruppe
30. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice rooms and easy to deal with
Michael
Bodde her 1 natt i april 2024
Svar fra Customer Service den 1. mai 2024
Michael, thank you for choosing Sonesta Select Charlotte University Research Park. We're thrilled to know you appreciated our inviting rooms and found our process straightforward. We look forward to your next stay with us.
8/10 – Bra
Jorge
30. apr. 2024
Jorge
Bodde her 1 natt i april 2024
Svar fra Customer Service den 20. mai 2024
Jorge, thank you for your positive rating of Sonesta Select Charlotte University Research Park. We're pleased to hear you had a great experience. We look forward to welcoming you back in the future!
8/10 – Bra
Tejomae
28. apr. 2024
Tejomae
Bodde her 3 netter i april 2024
Svar fra Customer Service den 20. mai 2024
Tejomae, thank you for choosing Sonesta Select Charlotte University Research Park. We're delighted that you had an enjoyable experience. We look forward to welcoming you back soon!
4/10 – Dårlig
Stephanie
27. apr. 2024
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dirty loud, gross
Stephanie
Bodde her 1 natt i april 2024
Svar fra Customer Service den 29. apr. 2024
Stephanie, we regret to hear that your experience didn't match your expectations. It's unfortunate you found aspects of the establishment to be less than satisfactory. Rest assured, we always strive for cleanliness and tranquility for our guests. Your feedback is valuable for adjustments and improvements. We hope you will consider giving us another opportunity to provide a more enjoyable stay in the future.
6/10 – Grei
James
27. apr. 2024
James
Bodde her 1 natt i april 2024
Svar fra Customer Service den 17. mai 2024
Thank you for sharing, James.We are disappointed to see that your stay with us did not meet all of your expectations. We strive to provide every guest with an excellent experience. Please let us know if there is anything we can do to accommodate you better.We hope you will come back and visit us again soon for a more positive experience.
6/10 – Grei
Daniel
Forretningsreisende
25. apr. 2024
Remote control didn’t work
Daniel
Bodde her 2 netter i april 2024
Svar fra Customer Service den 25. apr. 2024
Daniel, it's regrettable to learn about the issue you encountered with the television remote. Your comfort and satisfaction remain our prime priority. Rest assured, we've noted your feedback and will ensure thorough checks to prevent such inconveniences in the future. We hope for another opportunity to deliver a more seamless experience on your next trip.
10/10 – Utmerket
Rashawna
Forretningsreisende
24. apr. 2024
Likte: Renhold og personale og service
The restaurant in the Hotel is under construction. Was a little disappointed about not being able to get hot breakfast. Other than that, the hotel was great.
Rashawna
Bodde her 5 netter i april 2024
Svar fra DS AGM den 25. apr. 2024
Hi Rashawna, Thank you for staying with us at the Sonesta Select Charlotte University Research Park. We value your comments and do understand your disappointment with our hotel restaurant being closed. We do have several grab -n -go breakfast items for purchase at the front desk at this time while the Commons is not open. We hope that you will come back and see us and look forward to seeing you again soon.
10/10 – Utmerket
Jorge
22. apr. 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Jorge
Bodde her 1 natt i april 2024
Svar fra Customer Service den 23. apr. 2024
Jorge, it's wonderful to hear that your experience at Sonesta Select Charlotte University Research Park was satisfactory. We highly value your feedback and look forward to welcoming you back in the nearest future!
10/10 – Utmerket
Jennifer og FORT WAYNE
Reiste med partner
21. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice friendly staff. Clean room
Jennifer
Bodde her 1 natt i april 2024
Svar fra Customer Service den 22. apr. 2024
Jennifer, it's wonderful to hear you had a positive experience at Sonesta Select Charlotte University Research Park. We cherish your feedback about our clean rooms and the friendliness of our team members. We can't wait to provide the same impeccable service during your next visit.
4/10 – Dårlig
Tracey
Reiste med partner, Forretningsreisende
19. apr. 2024
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Tv issues staff not customer friendly never give a recommendation for this place.
Tracey
Bodde her 1 natt i april 2024
Svar fra Customer Service den 23. apr. 2024
Tracey, we regret to hear about the complications with the television and any less-than-satisfactory interactions you experienced. We strive to provide a helpful and friendly environment for our guests. Your insight is valuable to us and it will be used to improve the experiences of future guests. Please consider giving us another chance to better meet your expectations next time.
10/10 – Utmerket
Bengi
18. apr. 2024
Bengi
Bodde her 1 natt i april 2024
Svar fra Customer Service den 8. mai 2024
Bengi, it's great to know you found your stay at Sonesta Select Charlotte University Research Park enjoyable. We're eager to welcome you back again for another top-notch experience.
10/10 – Utmerket
Daniel
Forretningsreisende
17. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean quiet room
Daniel
Bodde her 2 netter i april 2024
Svar fra Customer Service den 18. apr. 2024
Daniel, thank you for your positive feedback. We're thrilled to hear that you found your room at Sonesta Select Charlotte University Research Park to be tidy and peaceful. Our team members work diligently to ensure our guests have an enjoyable stay. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.
10/10 – Utmerket
Alison
Reiste med partner
15. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and in a convenient location. The staff were nice and friendly. It was a good value. I would definitely stay again.
Alison
Bodde her 1 natt i april 2024
Svar fra Customer Service den 16. apr. 2024
Alison, the team at Sonesta Select Charlotte University Research Park appreciates your kind words about our clean space, efficient location, and friendly team members. We're excited to hear that you found great value in your stay with us. We look forward to seeing you again on your next visit.
10/10 – Utmerket
Norman
12. apr. 2024
Norman
Bodde her 2 netter i april 2024
Svar fra Customer Service den 2. mai 2024
Norman, thank you for choosing the Sonesta Select Charlotte University Research Park. We're thrilled to see that you had a fantastic stay. Our dedicated team members appreciate your feedback. We look forward to hosting you again in the future.
6/10 – Grei
Alfred
Forretningsreisende
12. apr. 2024
Property.was ok ..
Heater/AC broken
Alfred
Bodde her 2 netter i april 2024
Svar fra Customer Service den 13. apr. 2024
Alfred, we regret to hear that you came across a few issues during your stay. Please accept our apologies for the inconvenience related to the temperature control system. Ensuring a comfortable stay for our guests is our utmost priority. Rest assured we have taken note of your feedback and shared it with the team to prevent any recurrences. Thank you for choosing us, we do hope you'll allow us another opportunity to associate with you on a future visit.
6/10 – Grei
Rajesh og CARY
5. apr. 2024
Likte ikke: Overnattingsstedets bygg og tilstand
Property elevator and hallways smelled bad like weed. Front desk was friendly? Room is clean.
Rajesh
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 8. apr. 2024
Rajesh, thank you for sharing your experience. It's regrettable to learn about the odor you experienced in the communal areas. While we pride ourselves for having friendly colleagues at the front desk and maintaining clean rooms, your feedback sheds light on an aspect we can work on improving. Rest assured, we will address your concern promptly. We hope you'd consider giving us another chance to serve you better in the future.
10/10 – Utmerket
Mayko
30. mars 2024
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Mayko
Bodde her 5 netter i mars 2024
Svar fra Customer Service den 1. apr. 2024
Thank you for the perfect rating, Mayko!We are very pleased to hear that you had a wonderful stay at Sonesta Select Charlotte University Research Park. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!
8/10 – Bra
Ariaine
Reiste med en gruppe
26. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was fine. Had an issue with our initial room but they fixed it though we ended up with a king instead of two kings. Parking was not free as posted on the listing.
Ariaine
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 26. mars 2024
Ariaine, thank you for sharing your feedback. We're glad to hear that the issue regarding your room was addressed timely, even though the room type was not exactly as you'd expected. We regret any confusion about the parking fees and we will look into the accuracy of the information presented. Your comments will help us enhance our guests' experience at Sonesta Select Charlotte University Research Park. We hope for another opportunity to exceed your expectations.
10/10 – Utmerket
Craig
22. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely loved my stay here! Staff was welcoming and very helpful… I would definitely stay here again and I would definitely recommend staying here !
Craig
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 23. mars 2024
Craig, we're thrilled to hear you enjoyed your stay at the Sonesta Select Charlotte University Research Park. Recognition of our welcoming and helpful team members is especially appreciated. Your recommendation is the highest compliment. We're looking forward to welcoming you back on your next visit.
6/10 – Grei
Mohamed
18. mars 2024
Likte: Personale og service
Mohamed
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 19. mars 2024
Mohamed, thank you for taking the time to rate Sonesta Select Charlotte University Research Park. It seems like we didn't quite reach your expectations and we appreciate your feedback. We continually strive to enhance the guest experience and your feedback is invaluable for us to achieve that. We would love the opportunity to better serve you in the future.
6/10 – Grei
Samantha
Forretningsreisende, Reiste med kjæledyr
15. mars 2024
Likte ikke: Fasiliteter
Other guests were loud but cant control that. Ants in the room so dont leave any food items on tables. Hotels should not have carpet. Housekeeping only tried to come once.
Samantha
Bodde her 3 netter i mars 2024
Svar fra Customer Service den 15. mars 2024
Samantha, thank you for sharing your recent experience. We're sorry to hear about the disturbances from other guests, and apologize for any inconvenience with the cleanliness of your room. We maintain high standards for cleanliness, and your feedback is essential in helping to improve. Rest assured, we're always striving to offer comfortable and flawless stays. Regarding the frequency of housekeeping services, we'll certainly take your feedback into account when reviewing our schedule for guest rooms. Thank you again for choosing to stay with us, and we hope to give you a more seamless stay in the future.
8/10 – Bra
Devon
10. mars 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was an amazing hotel being that i came from New York it was a little inconvenient because i wasn't driving must have a car took uber twice right up street spent 44 dollars. Bring everything withyou and its perfect customer service is amazing
Devon
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 12. mars 2024
Devon, thank you for sharing your experience at Sonesta Select Charlotte University Research Park. It's rewarding to hear that our hotel met your expectations, yet it seems the location posed some challenges due to your transportation preferences. We genuinely value your feedback, it allows us to serve future guests better. We're equally thrilled to know our team members were able to provide you with excellent customer service. Looking forward to having you stay with us again.
2/10 – Forferdelig
Mary
10. mars 2024
Mary
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 11. mars 2024
Mary, we regret to learn that your recent stay didn't meet your expectations. As we are constantly aiming for improvement, your feedback is instrumental. We hope to have another chance in the future to offer you a more satisfactory experience.
8/10 – Bra
Kenneth
8. mars 2024
Kenneth
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 29. mars 2024
Kenneth, thank you for your rating of Sonesta Select Charlotte University Research Park. We're glad to see you had an enjoyable stay with us. If you have any further feedback, we'd be delighted to hear it to continue improving our guests' experience. We hope to welcome you back in the future!
4/10 – Dårlig
Rosalyn
4. mars 2024
Rosalyn
Bodde her 4 netter i februar 2024
Svar fra Customer Service den 25. mars 2024
We appreciate the feedback, Rosalyn.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
6/10 – Grei
Ligia
Reiste med familie
3. mars 2024
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
When we arrived the first thing we noticed was a note that was posted with a guys face stating that if you saw him call the police. We get to our room and it smelled of weed very strongly. That smell continued until the next day. It filtered through the door into our room from another room. There was a piece of a dirty brush on the floor. Then when we went to get dinner some scary looking lady approached us asking for money. The elevator makes a horrible sound and sometimes feels like it's just going to drop.
I booked this hotel because it stated it had breakfast included and of course when I ask about it the next day I am simply told they do not have breakfast. The outside was disgusting with trash around the parking lot. On the upside, there are lots of places to eat close by and the beds were comfortable. Needless to say I will not be returning.
Ligia
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 4. mars 2024
Ligia, we regret to hear of your concerns during your stay with us. We understand that encountering unfamiliar faces and experiencing lingering odors from nearby rooms was less than ideal. We assure you that our team members are vigilant about maintaining a secure environment for our guests.We apologize for any misunderstanding about our breakfast offerings and assure you the information provided online about our amenities should always be up to date. We're disheartened to learn about your remarks concerning the cleanliness of the exterior and will pass this on to the relevant team.Despite these challenges, we're pleased that you found our convenient location and comfortable beds to your liking. We respect your decision, however if you change your mind, we'll welcome an opportunity to deliver a much more satisfying experience.
10/10 – Utmerket
Thomas
3. mars 2024
Good service
Thomas
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 4. mars 2024
Thomas, we're elated to know that you found the service at Sonesta Select Charlotte University Research Park to be up to your satisfaction. We thank you for highlighting our team's effort in providing good service. Rest assured, we are committed to ensuring a pleasant stay for our guests. We look forward to welcoming you back soon.
8/10 – Bra
Daniel
Forretningsreisende
29. feb. 2024
Likte: Overnattingsstedets bygg og tilstand
Hallways to rooms were filthy! Bathroom sink fixture was almost falling off sink as it was so loose
Daniel
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 1. mars 2024
Daniel, thank you for taking the time to share your feedback. It's disappointing to hear about your observations concerning the cleanliness of our hallways and the maintenance in the bathroom. At Sonesta Select Charlotte University Research Park, we strive for impeccable service, and your comments will be used to improve. We hope you enjoyed other aspects of your stay and that you will give us another opportunity to serve you better in the future.
6/10 – Grei
Haley
Forretningsreisende
28. feb. 2024
Likte ikke: Fasiliteter
The one thing is the site says they have airport shuttle and they dont.
Haley
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 1. mars 2024
Haley, it's disappointing to learn there was some confusion regarding airport transportation. We strive to ensure our guests are well-informed about the services we offer. Your feedback is well-accepted and will aid us in improving our communication and service details. We appreciate you choosing to stay with us and would love another opportunity to exceed your expectations.
2/10 – Forferdelig
Johnny
Reiste med familie
28. feb. 2024
Likte: Renhold
Likte ikke: Personale og service og fasiliteter
This was by far the worst hotel experience I ever had. At check in we were informed that there is a five dollar charge for the privilege of parking in a hotel that I'm paying to stay at. The bed was the hardest mattress I have every slept on. The website shows the bathroom has a wand shower head but it has a regular shower head. No continental breakfast as shown on the website. No hair dryer. After 10 PM someone kept knocking on our door. When I called the front desk the guy laughed and said it's just someone lost. The next morning when I told the front desk about it, the lady laughed . Defiantly stay far away from this hotel
Johnny
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 28. feb. 2024
Johnny, it's concerning to hear your experience fell short of expectations. We regret the inconvenience caused by the parking fee and the discomfort from the mattress. Our aim is to make your stay as comfy as possible. We take your feedback about the shower head, breakfast, and hair dryer very seriously. Lastly, we understand the importance of peace of mind and security during the night, and we are addressing your concerns with the relevant team members. We always strive to improve and hope to have the opportunity to provide a more positive experience in the future.
8/10 – Bra
Dillyn
Reiste med partner
25. feb. 2024
Likte: Renhold
Everything was pretty standard, my only complaint is that housekeeping woke us up at 8:30AM despite us having a tag on the door.
Dillyn
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 26. feb. 2024
Dillyn, we're glad to hear that your stay at Sonesta Select Charlotte University Research Park met your expectations for the most part. Your feedback on the disturbance in the morning is appreciated. We've noted your comments and they will be shared to ensure we continue to improve our guest experience. We hope you'll choose to stay with us again in the future.
10/10 – Utmerket
Edgar
Reiste med familie og små barn
25. feb. 2024
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Neep to speed up the check in service.
Edgar
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 26. feb. 2024
Edgar, we appreciate your feedback regarding your stay at Sonesta Select Charlotte University Research Park. Your comments about the check-in process are noted as we continually strive to enhance our guest experience. Thank you for choosing us and we hope to welcome you back soon.
8/10 – Bra
Dakota
23. feb. 2024
Dakota
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. mars 2024
Dakota, it's wonderful to know you had a favourable stay at Sonesta Select Charlotte University Research Park. Our goal is to provide our guests with an excellent experience. We are glad to see we accomplished that during your visit. Do consider us on your next trip to Charlotte. We're looking forward to it!
10/10 – Utmerket
Aquela
22. feb. 2024
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
10/10 would stay again
It was actually really great. Friendly staff, clean, nice comfy bed, quiet and close to a bunch of restaurants and stores. Would definitely stay again.
Aquela
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 22. feb. 2024
Aquela, thank you for sharing your experience at Sonesta Select Charlotte University Research Park. We are delighted you appreciated our hospitable team members, sanitation measures, and the comfort of your bed. The hotel's proximity to multiple cuisine options and shops is one of the aspects we are proud of. We eagerly await your next visit.