Lobby
Sjekk tilgjengelighet

Anmeldelser av Quality Inn & Suites University Area

2.5 out of 5
Quality Inn & Suites University Area
5301 Equipment Drive, Charlotte, NC

Anmeldelser

6,6
Rangering på 10 − Utmerket. 102 av totalt 396 anmeldelser." "
Rangering på 8 − Bra. 110 av totalt 396 anmeldelser." "
Rangering på 6 − Grei. 63 av totalt 396 anmeldelser." "
Rangering på 4 − Dårlig. 46 av totalt 396 anmeldelser." "
Rangering på 2 − Forferdelig. 75 av totalt 396 anmeldelser." "

7,0/10

Renhold

7,4/10

Personale og service

6,0/10

Fasiliteter

6,6/10

Overnattingsstedets bygg og tilstand

6,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Jane og Morehead City

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was not safe at all. There were people living at the motel. Lots of trash. Rooms smelled like cigarettes and pot. Never will I stay at a Quality Inn.
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Jacky

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
There was problems with the appliances in the room the microwave didn't work then the refrigerator quit and the tv had a fuzzy picture
Bodde her 2 netter i april 2024
Svar fra Hotel Manager den 6. mai 2024
Dear Guest,We're truly sorry to hear about the inconveniences you experienced during your stay. Ensuring our guests have a seamless and enjoyable experience is our top priority, and we apologize for falling short in this instance. Your feedback is invaluable to us, and we'll address these issues immediately to prevent recurrence. We hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

8/10 – Bra

Joanne og Lisbon Falls

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Older property that could use an upgrade. Staff was pleasant and helpful. Room was clean. Surrounding area was clean. Lots of security cameras outside. Free breakfast.
Bodde her 2 netter i april 2024
Svar fra Hotel Manager den 6. mai 2024
Dear Guest,Thank you for sharing your feedback with us! We're glad to hear that you found our staff pleasant and helpful, and that you appreciated the cleanliness of both your room and the surrounding area. We understand your comments about the property's age and will certainly take them into consideration as we strive to improve our facilities. It's great to know that you enjoyed our complimentary breakfast and felt secure with our security measures in place. We hope to welcome you back again in the future.Sincerely, Hotel Manager

2/10 – Forferdelig

me

Reiste med en gruppe
No water when we checked in at 11:30pm, no discount or bottled water offered. Manager said it was the cities problem since they didn’t notify the hotel before. Two nights later, no hot water! Manager recently apologized via email, but no refund! This is a poorly managed property.
Bodde her 2 netter i april 2024
Svar fra Hotel Manager den 6. mai 2024
Dear Guest,Thank you for sharing your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay. Your feedback is invaluable as it helps us identify areas for improvement.We regret that you experienced issues with the water supply upon your arrival and again during your stay. While we strive to provide a seamless experience for our guests, unfortunately, we were unable to rectify the situation promptly. Please know that we take your concerns seriously, and we are actively working to address the underlying issues to prevent recurrence.Regarding the lack of compensation, we understand your disappointment. Rest assured, we are reviewing our policies to ensure that our guests receive appropriate compensation for any inconvenience they may encounter during their stay.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back in the future to showcase the improvements we have made.Sincerely, Hotel Manager

6/10 – Grei

Adrienne

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Didn’t have hot water and has roaches.
Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 6. mai 2024
Dear Guest,We are truly sorry to hear about your experience. Providing a comfortable and clean environment is our top priority, and we apologize for falling short during your stay. Rest assured, we are taking immediate action to address the issues you've raised to ensure they are resolved promptly. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely, Hotel Manager

4/10 – Dårlig

Azad

Bodde her 3 netter i april 2024
Svar fra Hotel Manager den 6. mai 2024
Dear Guest,We're truly sorry to hear that your experience fell short of expectations during your recent stay. We take all feedback seriously and will address the issues you've raised to ensure improvements are made. Your satisfaction is paramount to us, and we hope for the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 – Utmerket

Yimi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Muy bien
Bodde her 1 natt i april 2024
Svar fra Hotel Manager den 6. mai 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you had a very good experience during your stay with us. We hope to welcome you back again soon for another enjoyable visit. If there's anything specific you'd like to share about your stay or any suggestions for improvement, please feel free to let us know. Your input helps us continually enhance our guests' experiences.Sincerely, Hotel Manager

2/10 – Forferdelig

Pedro

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
bad smell of cigarettes and insects in the rooms

10/10 – Utmerket

Dishan

Nice place
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Dishan

Likte: Renhold og personale og service
Great service
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Roosemberg

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Was nice ! Recomendable
Bodde her 3 netter i februar 2024

2/10 – Forferdelig

florence

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Upon reaching the property, the location was filled with those who were on substance abuse standing around begging. We entered, and the receptionist, Sunitha, spoke rudely. When we got there, we were told by the receptionist to pay an additional fee for a security deposit. We did and were given the room key. When we entered the room, it reeked of foul order, and the white sheets had brown stains all over. The pillows were overused, stained, and very dirty. The halls leading to the room were dirty, with trash everywhere. We returned and informed the receptionist of the situation and how we could not sleep in such an environment. She responded that her rooms get booked each night, so if we don't like it, we can leave. Mind you, her voice towards us since we got there has been nasty and demeaning. We asked for a refund, and she said we booked off Expedia; they had to refund us, but she would refund the security deposit. Upon calling Expedia for a refund, I was told by a manager and a call center rep that they could not help me cause the receptionist refused to refund me. So I never got to stay in the hotel, and I never got my money refunded. The only thing Expedia could offer me was a 10-dollar cashchain telling me they were sorry for the inconvenience. I was very disappointed in their service and will never use them again. And I will most certainly never book a hotel at this location again
Bodde her 1 natt i januar 2024

8/10 – Bra

Cloris

👍👍👍👍👍
Bodde her 2 netter i januar 2024

2/10 – Forferdelig

Alexander

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Los drenajes del baño tina y shower tapados y las fundas de almohadas sucias ☹️
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Nneoma

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s was poor. Paid for two nights but had to manage and sleep somewhere else and couldn’t complete the two nights.
Bodde her 2 netter i januar 2024

2/10 – Forferdelig

Catherine

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Could not stay there, had to find a different hotel. Bedding was stained crumbs on gottom sheet, towels had black stains all over. room was just not ok to stay in,
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Bernard

Bodde her 4 netter i januar 2024

10/10 – Utmerket

Sarah

Bodde her 2 netter i januar 2024

6/10 – Grei

Beverly

It was nothing special. We were only there to sleep one night. Needed more options for breakfast!
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Verifisert reisende

Reiste med familie
Likte ikke: Renhold og personale og service
I found roaches in the room I booked for. Associates knocking 15 minutes before 11am check out time
Bodde her 1 natt i januar 2024

10/10 – Utmerket

JOSEPH

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023

6/10 – Grei

Andy

Reiste med familie
Likte ikke: Personale og service og romkomfort
Wifi didn’t work and they wouldn’t try fixing it. Also some other guests were incredibly loud through 4am.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Benjamin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and quiet
The location of where I needed to be was convenient. Idk if it was because of the holidays, it seemed particularly quiet, which was good. The employees were very helpful.
Bodde her 2 netter i desember 2023

4/10 – Dårlig

Hasnat

Reiste med familie
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Sticky with dirt and Cockroaches!!
The place seemed hardly ever cleaned..the bathroom and the floor was sticky with dirt and there were cockraoches running about..
Cockroaches running around..
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Halle

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The pictures are deceiving…. Yes it is cheap, but looks gross and in an unsafe environment. My room was still dirty, with stuff all over the sink and burn marks/ hair on my bed. Just gross.
Bodde her 1 natt i desember 2023

8/10 – Bra

Karen

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
The staff were kind and helpful.
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Humberto

Bodde her 2 netter i desember 2023

2/10 – Forferdelig

John

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The sheets and towels were stained, the bathroom sink drain was broken and it didnt drain and the shower had a large hairball on top of the drain. The staff just said ok when i told them about it.
Bodde her 1 natt i desember 2023

8/10 – Bra

Amanda

Likte ikke: Renhold og personale og service
Bodde her 2 netter i desember 2023

8/10 – Bra

enrique

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
it was nice
Bodde her 2 netter i november 2023

10/10 – Utmerket

Dr Roger

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Not good location. But the morning clerk was incredible, nice, polite, professional and helpful!!!
Bodde her 1 natt i november 2023

10/10 – Utmerket

Apeksha

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
-
Bodde her 1 natt i november 2023

4/10 – Dårlig

Bethany

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
upon checking in, the customer service representative was rude and wouldn't let us in the lobby, so it was hard to hear and communicate. The outside of the hotel is trashy and dirty. My room was nothing special. The toilet was loose and the bathroom door wouldn't close. We didn't get to experience the breakfast or the gym so not sure how that was. I would definitely not return.
Bodde her 1 natt i november 2023

2/10 – Forferdelig

Joseph

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023

6/10 – Grei

Yhonne

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter
The sheets were clean but had cigarette burns even though this was a non smoking room. There were cushions for pillows. The good thing about this property was that it was close to the high and had sufficient parking.
Bodde her 2 netter i november 2023

2/10 – Forferdelig

Larissa

Bodde her 1 natt i oktober 2023

8/10 – Bra

Tracy

Bodde her 1 natt i november 2023

6/10 – Grei

Dymond

Likte ikke: Overnattingsstedets bygg og tilstand
The only nice part was the office.
Bodde her 1 natt i august 2023

4/10 – Dårlig

Todd

Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Well to be honest the inside of the room was not bad, however the floor was not swept nor was it cleaned. We spilled a small cup of water and I have photos of the towel we used to wipe up 1/2 cup of water, also it had an old (used) towel from someones previous stay still hanging on back of the bathroom door. The outside of this place is bad… Sketchy patrons hanging outside their rooms, several times someone has went running past our room and when we came back after going to dinner, someone actually has a home grill out by their room cooking.. Don’t feel safe and will not be back, I deserve a refund actually
Bodde her 1 natt i september 2023

4/10 – Dårlig

Kelly

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i september 2023

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023

6/10 – Grei

Eric

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bed sheets were not clean. The breakfast was not good and out of most things. Room was musty. Location was good.
Bodde her 3 netter i august 2023
Svar fra Hotel Manager den 8. sep. 2023
Dear Eric,Thank you for your stay. We apologize for the issues you experienced during your stay. Cleanliness, breakfast quality, and room comfort are important to us, and we're sorry for falling short of your expectations in these areas. Your feedback is valuable, and we'll address these concerns to ensure a better experience for our guests in the future. We appreciate your understanding and hope you'll consider giving us another chance to provide a more pleasant stay. Thank you for your input.Sincerely, Hotel Manager

2/10 – Forferdelig

Al

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stains on the ceiling, comforter, sheets, pillows. A/C hardly worked. Fridge doesn't work. Property basically falling apart. Charges a $60 deposit that I wasn't aware of before check in. Overall, stay away from this place.
Bodde her 1 natt i september 2023

6/10 – Grei

Frank

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold og personale og service
Yah
Bodde her 1 natt i august 2023
Svar fra tina den 31. aug. 2023
Thank you for taking your time to review our page. Please rest assured that we are taking the appropriate measures to address the problemand prevent any future occurences.It is our hope that you will give us the opportunity to better serve you in the future.

4/10 – Dårlig

Sydney

Reiste med partner
Likte ikke: Personale og service og fasiliteter
Service and two lights in our room didn't work and the bed kept moving away from the wall
Bodde her 1 natt i august 2023
Svar fra tina den 25. aug. 2023
thank you for taking time to review our page. we extremely sorry for the inconvenience you faced during your stay

6/10 – Grei

Cory

Bodde her 1 natt i august 2023
Svar fra tina den 25. aug. 2023
thank you for taking your time to review our page. here at quaity inn we continuously strive to exceed your expectations

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not the best but not the worst
Quick over night stay for a concert, wasn’t expecting a luxury stay but was mostly disappointed. The front lobby was very misleading. It was clean bright and updated, the room was dingy, and run down. The toilet wasn’t stable so it wobbled when you sat. There was a cricket in the shower when I went to get in the the bed frame was so noisy!
Bodde her 1 natt i juli 2023
Svar fra tina den 25. aug. 2023
Thank you for taking your time to review our page.I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurences.

2/10 – Forferdelig

Bruce

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Friendly staff but property isn't as described.
Bodde her 1 natt i juli 2023
Svar fra tina den 25. aug. 2023
Thank you for taking your time to review our page.We are sorry for the inconvenience that you faced during your stay

2/10 – Forferdelig

Kevin

Bodde her 1 natt i juli 2023
Svar fra tina den 25. aug. 2023
Thank you for taking your time to review our page. We are extremely sorry for the inconvenience that you faced during your stay

10/10 – Utmerket

Brian og Phoenix

Likte: Renhold og overnattingsstedets bygg og tilstand
Had to cut other plans short because phone number listed for hotel repeatedly got message that it was disconnected and I had to go right there to be sure I had a place to stay. For the deposit, lady accepted cash, but was VERY unwilling to give a receipt showing I had paid that way. Room was actually much nicer than expected.
Bodde her 1 natt i juli 2023
Svar fra tina den 25. aug. 2023
Thank you for taking your time to review our page. we are extremely sorry for the inconvenience that you faced.