Dear Kristine,Thank you for your lovely review. We will be really happy if you visit us in the future.Best Regards,JakubHotel Ruze

Dear Anne,Thank you for your lovely review. We will be really happy if you visit us in the future.Best Regards,JakubHotel Ruze

Dear Lisa Many thanks for outstanding ratings on our Hotel. I promise to deliver such service for me, and my whole team. Kind regards. Karel Kroupa Guest Relations Manager.

Dear guest,Thank you for choosing to stay with us and also taking the time to share your experience.We are pleased to hear that you enjoyed staying with us and we sincerely apologize for any discomfort you experienced with the bed.Please know that we take your feedback seriously and will look into ways to improve the comfort of our beds to ensure a more restful stay for our future guests.We hope to have the opportunity to welcome you back for an even more enjoyable experience in the future.Best regards,Nayereh Mousavi Front Office Manager

Dear Guest,we thank you for having chosen our Hotel Růže as your preferred in Český Krumlov.Thank you for taking the time to share your valuable feedback with us. We sincerely apologize for the inconvenience you experienced during your recent stay. Providing exceptional service and amenities is of utmost importance to us, and we regret to hear that we fell short of your expectations in several areas.Rest assured that we have addressed your concerns with our staff, to ensure that they understand the importance of providing friendly and attentive service to all our guests. Additionally, we have taken immediate action to inspect our towel inventory and replace any items that do not meet our quality standards.Regarding the wake-up service, we apologize for any confusion or inconvenient you encountered. We will review our procedures to ensure that they are clear and straightforward for all our staff.We appreciate your valuable feedback, as it allows us to identify areas for improvement and make necessary adjustments to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and demonstrate the high level of service and hospitality that we strive to provide.Warm regards,

Dear Guest,we thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to share your valuable feedback with us.We are pleased that you appreciated the location of our Hotel, the quality of our services and the courtesy of our staff.We will continue to do our best to maintain a high level of service and to improve where possible.We hope you can come back to stay with us soon and thank you again for choosing us.Best regards

Dear Guest,thank you for taking the time to share your feedback regarding your recent stay at our Hotel Růže. We sincerely appreciate your words, as they help us improve our services and guest experience.Firstly, I would like to express our gratitude for choosing to stay with us during your visit to Český Krumlov. It was a pleasure to have you as our guest.We deeply regret to learn that certain aspects of your stay did not meet your expectations. Your concerns regarding the temporary closure of our Restaurant and Bar during the low season are duly noted. Please accept our sincere apologies for any inconvenience this may have caused you. We understand the importance of these amenities and we will strive to communicate such changes (even if temporary) effectively to our guests in advance to manage expectations accordingly.We do, however, wish to clarify that during periods of low occupancy, certain services may be temporarily suspended to ensure the efficient operation of the Hotel. While we understand this may not have aligned with your expectations, we hope you can appreciate our efforts to maintain the highest standards of service even during quieter times.On a more positive note, I am pleased to note that you were free upgraded from our "Comfort" (basic room category) to our "Suite Deluxe" (highest room category in the Hotel). We trust that the additional space and amenities provided in the upgraded room enhanced your overall comfort and enjoyment during your stay. We are committed to ensuring that each guest has a memorable experience, and we are delighted to hear that you appreciated this gesture.Once again, please accept our sincerest apologies for any inconvenience experienced. We truly value your feedback and hope to have the opportunity to welcome you back in the future, where we can demonstrate our commitment to providing an exceptional guest experience.Should you have any further questions or require assistance, please do not hesitate to contact us directly.Best regards,

Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov.We are pleased that you enjoyed everything that was offered to you during your stay with us and we hope to see you again soon in our Hotel as one of our most welcome guests.Best regards

Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for sharing your valuable feedback.We are happy that you enjoyed our Hotel, the quality of our services and the courtesy of our staff.We hope you can come back to stay with us soon and we will do our best to give you an even more pleasant stay than the one you just had.Thank you for choosing us.Best regards

Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.Your opinion is truly valuable to us and we thank you for sharing it.We are happy that you were able to enjoy a beautiful experience in our historic Hotel and, as you described perfectly, the atmosphere that reigns here is obviously far from "modernity", which unfortunately some guests do not consider when booking in our Hotel. We are happy that you appreciated the location of our Hotel, the quality of our services and the courtesy of our staff.We hope you will come back to stay with us soon, it will be a pleasure for us to try to improve even more and give you an even more exciting experience than the one you just had.Thanks for choosing us and we wish you a very merry Christmas and a happy new year.Best regards

Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.We are very sorry to read your disappointment but I think the answer on our part is more than obvious: we simply applied the law. In the Czech Republic any citizen (even if Czech) must show, when needed, an identity document and the driving license is not considered a valid identity document for recognition. If you tried to go to the airport, rest assured that they would not accept your driving license as a valid document. So, don't get upset, but the next time you travel (especially to another Country) make sure you have the necessary documents.We are truly sorry that due to this problem (not caused by us, obviously) you were unable to stay in our Hotel. We are keen to follow the rules even to guarantee the safety of our guests so we believe we have only done our duty and it is not our problem if other Hotels around do not respect the rules dictated by the Government.We hope you will have another chance to return to Český Krumlov and we hope to see you in our Hotel, to demonstrate to you that the quality of our services and the courtesy of our staff will leave you fully satisfied at the end of your stay.Best regards

Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov.We are sorry that you did not leave any comments because we consider all comments or suggestions from our guests as "valuable", in order to improve our services.We hope you will soon have another opportunity to return to stay with us, it will be a pleasure for us to be able to provide you with a better experience than the one you had.We take this opportunity to wish you a happy Christmas holiday.Best regards

Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.Your opinion is very valuable to us and we thank you for sharing it.We are happy that you appreciated the quality of our services and the courtesy of our staff.We hope to have you back at the Hotel soon as our most welcome guest and we thank you for choosing us.Best regards

Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov.Your opinion is valuable to us and, thanks also to your comments, we will do our best to try to improve where possible.We hope you will soon have another opportunity to return to stay with us, it will be a pleasure for us to be able to provide you with a better experience than the one you had.We take this opportunity to wish you a happy Christmas holiday.Best regards

Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.Your opinion is very valuable to us and we thank you for sharing it.We are happy that you appreciated the quality of our services and the courtesy of our staff.The rate applied for dogs (who are always welcome in our Hotel) is for the extra cleaning that the room requires and for the "little attention" that is given to your furry friend during his stay in our Hotel.We hope to have you back at the hotel soon as our most welcome guest and we thank you for choosing us.Best regards

Gentile Ospite,la ringraziamo per aver scelto il nostro Hotel Růže come preferito a Český Krumlov e per il tempo dedicato a scrivere la sua recensione.Siamo lieti di leggere che il suo soggiorno abbia soddisfato le sue aspettative e che abbiate apprezzato la qualita' dei nostri servizi e la cortesia del nostro personale.Ci auguriamo che possiate avere presto un'altra occasione per tornare a soggiornare nel nostro Hotel e faremo del nostro meglio per migliorare ancora di piu' i nostri servizi.Distinti saluti

Dear Guest,thank you for choosing our Hotel Růže as your favorite in Česky Krumlov and for taking the time to write a review about your stay.We are sorry that you have not left one or more comments (or suggestions) relating to your general dissatisfaction.Your comment is very valuable to us, but only if we can understand what the specific problem was.Unfortunately, the reviews or complaints after your stay (and without comments) do not allow us to resolve any problems that may arise (in any hotel in the world) during your stay in the hotel.We hope you will have another opportunity to return to stay in our Hotel and we will make sure that your opinion on the quality of our services and the friendliness of our staff may change, because we work hard in trying to make your stay pleasant of each of our guests.Best regards

Dear Guest,thank you for choosing our Hotel Růže as your favorite in Česky Krumlov and for taking the time to write a review about your stay.We are glad that you appreciated the quality of our services and the courtesy of our staff.We are surprised that you found our terrace closed, since it is open every day from 11:00 to 21:00 (obviously in case of bad weather with heavy rain, the terrace is closed, but it remains open our "Kings Bar", adjacent to the lobby).Your comment is valuable to us and we will certainly try to improve the quality of our services, taking inspiration from your suggestions.We hope you will soon have another opportunity to stay in our Hotel and we will do our best to make your stay even better than what you had.Best regards

Dear Guest,thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.Your opinion is really very important to us!We're thrilled to hear that you found our accommodation's location convenient for sightseeing and various activities like the raft trip. Your feedback is essential to us as it helps us understand the areas we can improve upon.We apologize for any inconvenience you experienced with the breakfast service. Your comments about the breakfast dishes and coffee machine have been noted, and we understand the importance of ensuring a timely and efficient service for all our guests. We will certainly review our processes to make sure such issues are promptly addressed in the future.Regarding the uncovered terrace during breakfast, we appreciate your input. While we aim to offer a pleasant dining experience in the open air, we also understand the need for a comfortable environment. Only, next time try to ask the waiter to open the electric curtains and he (or she) will certainly do it for you.Your feedback is invaluable to us, and we're committed to making necessary adjustments to enhance our guests' experience. We hope you'll consider staying with us again in the future, allowing us the opportunity to provide you with an improved and seamless stay.Warm regards

Dear Guest,thank you very much for having chosen our Hotel Růže as your preferred in Český Krumlov and we also thank you for taking the time to share your thoughts on your recent stay with us! We appreciate your thoughtful review of your recent stay with us. We're glad to hear that you found the bathroom to be spacious and functional. We'd like to take a moment to explain that our Hotel holds a rich historical significance, and as such, some of our design elements reflect the charm and character of a bygone era. While the missing shower partition might differ from modern standards, it's a deliberate choice that preserves the authenticity and heritage of our establishment. In the coming future it is planned a deep renovation of the Hotel and we'll take into consideration your suggestion, in order to improve and keep high the standards of our Hotel.It's wonderful that you found our breakfast to your liking as well. We hope to have the pleasure of welcoming you back for another great experience in the future. Best regards

Dear Guest,thank you for having chosen our Hotel Ruze as your preferred in Česky Krumlov and thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed the breathtaking views and that our staff's attentiveness left a positive impression. We also appreciate your feedback regarding the breakfast – it's wonderful to know that it met your expectations.We apologize for any disappointment you may have felt regarding the condition of certain aspects of the Hotel. Your observations about the furniture, carpeting, and drapery are duly noted, and we understand that these elements play a crucial role in enhancing the overall guest experience. We are continuously working on improving the aesthetics and comfort of our rooms, and your insights will aid us in our efforts.Regarding the bathroom setup, we apologize for any inconvenience caused by the absence of a dedicated shower. Your feedback will certainly be taken into consideration.We also taken note of your comments about the mismatched tile and fixtures, as well as the ambiance of the halls and side lobby. We want all areas of our Hotel to create a welcoming and comfortable atmosphere, and we'll explore ways to improve the lighting and overall design to address your concerns.Your feedback is invaluable, in our continuous pursuit of providing an excellent guest experience. We appreciate your honesty and hope that you might consider giving us another opportunity to exceed your expectations in the future. If you have any further suggestions or thoughts, please feel free to share. We look forward to the chance to host you again and create a more positive and enjoyable stay.Best regards

Dear Guest,thank you for having chosen our Hotel Růže as your preferred in Český Krumlov and for the time given in writing your review.Your feedback is invaluable to us, as it helps us identify areas for improvement and take immediate action to rectify these issues. We are sorry that you have experienced anything negative during your stay with us and we will ensure that any issues you report to us will be resolved immediately.However, I checked the tub in the room you stayed in, and I assure you it wasn't dirt, but it was a stain in the enamel of the tub.We are committed to providing a clean and comfortable environment for all our guests, and we will use your comments to enhance our housekeeping procedures. Should your travels bring you back to the area, we would be grateful for the chance to provide you with a significantly improved experience that aligns with our usual standards. Thank you for bringing this matter to our attention.Best regards

Dear guest,thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.Your opinion is very important to us!We are very happy to know that your stay with us has met your expectations and that you have appreciated the quality of our services and the courtesy of our staff.We will continue to do our best to try to improve our work, in order to make each of our guests' stay a unique and satisfying experience.We hope you can come back to stay in our hotel soon and we would be happy to welcome you again as our most welcome guest.Best regards

Dear Guest,thank you for having chosen our Hotel Růže as your preferred in Český Krumlov and for the time you've spent for writing your review.We apologize that your breakfast experience fell short of your expectations. We take your feedback seriously and will certainly work to improve the quality and flavors of our dishes. Our "baguette" may not have lived up to the standards you were hoping for, and we appreciate your candid feedback as it helps us make the necessary adjustments to better serve our customers. We hope you'll give us another opportunity to provide you with a more satisfying breakfast in the future. Thank you for taking the time to share your thoughts.Best regards

Dear Guest,thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to write your review.During your stay we have tried to do everything possible to satisfy your requests. We have changed the room initially assigned to you, giving you an air-conditioned room. As for breakfast, it's probably a personal taste because many other guests find our buffet very rich and appetizing.We are sorry that your expectations were not fully met. If you get another chance to stay at our Hotel again, we'll make sure your point of view improves.Best regards

Dear Guest,thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to rate our Hotel.We are pleased that your stay with us has met your expectations and that you have appreciated the quality of our services and the courtesy of our staff.We hope you will be able to return soon to stay in our Hotel and it will be a real pleasure for us to be able to welcome you back as our most welcome guest.Best regards

Dear Guest,thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov.We are delighted to know that your stay has met your expectations.We hope that you will soon have another opportunity to stay again in our Hotel and we will try to improve the quality of our services even more.Best regards

Dear Guest,thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov.We apologize if you did not get a reply to your Expedia message, probably the message notification ended up in the spam drawer, for some unknown reason.As for the parking, our Receptionist has probably advised you to look for the word "bowling" because many navigators do not recognize the address of our parking, so it is the most immediate way to reach it.Normally we only ask for passports from guests of non-European citizenship or if an invalid document is provided at the time of check-in for recognition (for example, a driving licence, even if it is European). These procedures are required by the foreign police and we must follow these procedures.Finally, we apologize if any of our Receptionists seemed "inexperienced" to you. We have new receptionists and will certainly continue their training so that we can provide the best possible service to all our guests.We hope you will have the opportunity to visit us again and we will do our best to improve the quality of the services offered.Best regards

Dear guest,thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to write your review.We are pleased that your stay with us has met your expectations and we are happy to know that you appreciated the quality of our services and the courtesy of our staff.We hope you will come back and stay with us once again and we will be glad to welcoming you back to the Hotel as our valued guest.Best regards

Dear guest,thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.We are pleased that your stay with us has met your expectations and we are happy to know that you appreciated the quality of our services and the courtesy of our staff.We hope you will come back and stay with us once again and we will be glad to welcoming you back to the Hotel as our valued guest.Best regards

Dear Guest,thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.As you have surely seen, our Hotel is a historical building and the furniture is also related to it.Most of the rooms in our Hotel (as in many other Hotels around the world) are furnished with 2 single beds which, depending on guests' requests, can be joined to have a double bed.The structure of our beds have a frame around of it, so when they are pushed together, there is some space between the two mattresses.To overcome this problem, we have devised a system that allows to have a single large bed (double bed), simply by adding a kind of small mattress (or "thickness", if it get the idea better) between the two mattresses. This is normally solving the issue that you have reported.However, I would also like to inform you that a profound renovation of our Hotel is planned in the near future and we thank you for your suggestions which will certainly be useful in order to improve the quality of our services and increase and improve the satisfaction of all our guests!We hope you can come back to stay in our Hotel soon.Best regards

Dear Guest,we thank you for choosing our Hotel Růže as your preferred in Český Krumlov and for the time give to write your review.We are glad to read that your stay with us have met your expectations and we will always try our best, trying to improve the quality of the service provided to all our guests.We hope you will soon have another chance to visit us again and it would be a pleasure for us to welcoming you back in our Hotel as one of our most esteemed guest.Best regard

Dear Guest,we thank you for having chosen our Hotel Růže as your preferred in Český Krumlov and for the time spent in writing your review.Your opinion is very important for us, in order to improve the quality of the service provided to our guests.I am sorry to read that something was not as you expected, during your stay with us, but I would like to inform you that our porter is always at work until 8:00pm but also I would like to highlight that the service provided is a "courtesy service" (given for free) and it's always upon availability.Regarding the water, if you asked where you can buy it, of course the staff have firstly proposed you the water from our "minibar" (either at the reception or at the restaurant), but if you wanted to buy a big bottle of water (we only have small ones) they have shown you the closest shop on the map!Anyway, we truly apologize if there was any misunderstanding in this regard.For what concerns the bed, I would like to inform you that in most of the Hotels around the world the system of the beds is the same (in order to make it as "twin" or as "double" beds, according to guests request).Finally, our parking it has limited space and unfortunately when it reach the full capacity we cannot do anything else than suggest to our guests the closest public parking (again, a courtesy given).Overall, we are sorry if your expectations were not met and we will surely try to improve the quality of the services provided, but you should also consider that we are in a very small and touristic village, where facilities and services are not so "obvious".We hope you will have another chance to visit us again and we will try to provide the best service for you, as we usually do with all our guests.Best regards

Dear guest,thank you for choosing our Hotel OLDINN as your favorite in Český Krumlov and for taking the time to write your review.We are delighted that your stay with us met your expectations.We do our best to improve the quality of the services offered more and more, to have the satisfaction of all our guests.We hope you will soon have another opportunity to stay with us again. It would be a pleasure to welcome you back to the hotel as one of our most valued guests.Best regards

Dear Guest,thank you for choosing our Hotel OLDINN as your favorite in Český Krumlov and for taking the time to write your review.We are delighted that your stay with us met your expectations.We do our best to improve the quality of the services offered more and more, to have the satisfaction of all our guests.We hope you will soon have another opportunity to stay with us again. It would be a pleasure to welcome you back to the Hotel as one of our most valued guests.Best regards

Dear Guest,we thank you for having chosen our Hotel Růže as your preferred in Česky Krumlov and for the time you have given to write your review.We are very glad to know that your stay has met your expectations. Our main goal is the satisfaction of all our guests and we will always try to improve the quality of our services and courtesy.We hope you will soon have another chance to come back and visit us and it will be a pleasure for us to welcome you back once again as one of our most valued guests.Best regards

Dear Michael,Thank you for your lovely review. We will be really happy if you visit us in the future.Best Regards,JakubHotel Ruze

Dear Ghassan,We are sorry to hear that your stay was not exactly to your expectations. I believe that if you give us another chance, everything will go perfectly.Best Regards,JakubHotel Ruze

Dear Jorge,Thank you for taking the time to write your review. We will be very happy if you visit us next time.Best Regards,JakubHotel Ruze

Dear Ajinkya,Thank you for taking the time to write your review. We will be very happy if you visit us next time.Best Regards,JakubHotel Ruze

Dear Susanne,Thank you for your lovely review. We will be really happy if you visit us in the future.Best Regards,JakubHotel Ruze