I apologize that you had to go through this. If this occurs again, please let us know immediate at the front desk so we can resolve it right away. The primary service we offer is a good nights rest, so this behavior by other guests is unacceptable! Thank you for choosing to stay with us.

Thank you for your feedback!

Thank you so much for your review!!

Thank you for your review!

Hello Jason,You booked a handicap room with a single queen bed and that is exactly what you were given. Just because you "requested" a king bed does not mean you will get it. Different room types have different inventory availability and pricing. You throwing a tantrum and asking for discounts does not change this. We even provided you with Wyndham points for your stay on top the Expedia points you already got. On your next visit to any hotel, I hope you book your room early enough to get exactly what you want so you don't end up needlessly being rude to the hotel staff.

Thank you for taking the time to review your stay. We are currently in the process of replacing our chain locks with U-locks. Guest response has told us that they feel more safer with them. They should all be upgraded soon so we hope you visit us again!

Thank you for your review. We hope to see you again!

We're glad you had a good stay. We hope to see you again!

Thank you for your feedback. We will take your concern into consideration and start preparing breakfast a little bit earlier so it's nice and hot by the time breakfast starts.

We're glad you had a positive experience at our location. We hope to see you again.

Thank you for your positive review! Our staff will be thrilled to know their hard work is being appreciated.

Thank you for your response! There is hot and cold drinking water that is available in the breakfast area 24/7. Our juice machine has a cold water option and the coffee machine has a hot water option.

I'm sorry to hear that your stay at our location wasn't to your liking. If possible, please reach out us so we can determine and resolve whatever we were lacking.

We're glad you had a nice stay at our place! Hope to see you again.

Thank you for your feedback.

We're glad you enjoyed our services and amenities. We look forward to seeing you again!

Thank you for your detailed feedback. It helped us resolve the issue related to the door. We look forward to seeing you again so we can show you how we have improved!

Thank you for your feedback. If you could please give us a call and at least tell us what went wrong during your stay, we can try to improve so the same issues do not occur again.

You are very articulate with your words. Thank you for a chuckle and that vivid image you painted.

Thank you for your positive feedback. We look forward to serving you again!

We're glad you enjoyed our services!

Thank you for your response. Could you please give us a call to explain your issues in detail. Since I do not know what room you stayed in, I personally checked all rooms for brown water and I could not find any. We have one water line for all rooms so if one room had brown water, they would all have brown water.

Thank you for taking the time to review our hotel!

I'm so sorry you had to go through that. We are currently going through renovations where we're replacing all furniture so it seems there was a miscommunication between our staff regarding room availability. Thank you for being patient and tolerant! We hope you give us another chance to show you how everything has changed,

I'm sorry you feel that way. Good luck at your next stay!

Thank you for your positive review. We hope to see you again!

I'm sorry you had to go through that, but all sheets and towels are replaced with clean ones after every stay in every room. The day you needed towels, we had 80% of our hotel checking out, so laundry was being done all day. A washing and drying laundry cycle typically takes 90-120 minutes depending on load size, so if you catch us at the beginning of that cycle, you would have to wait roughly 2 hours for clean towels. I wish you good luck at your next stay!

Thank you for the review.

Thank you! We hope to see you soon.

Thank you for the review. Please let us know at the front desk when you have problems so we can attempt to resolve it for you instead of you having to living through it.

Thank you! We hope to see you again.

Thank you for taking the time to leave a review.

Thank you for your review. We hope to see you again!

Thank you for taking the time to review our hotel.

Thank you for taking the time to review out hotel.

Thank you for your detailed feedback. We have retrained our morning staff so they are aware of the garbage issue and deal with it as soon as it comes to their attention. We hope to see you again!

Thank you for your critique. It helped us identify issues with that room that we were able to resolve. We hope to see you again!

Thank you for your amazing response! Our staff will be happy to know their services are being appreciated.

Thank you your response! We hope to see you soon.

Thank you for letting us know! We did find the issue and were able to get it resolved. Hope to see you again!

Thank you!

Thank you for taking the time to review our hotel!

Thank you for taking the time to review our hotel!

Thank you for your feedback!

I'm sorry your stay at our hotel wasn't to your liking. We will look into the issues you mentioned and make sure they are resolved immediately!

Thank you for taking the time to leave a detailed feedback. We do provide daily service if our guests request it. Most people still prefer we do not enter their rooms without permission, so we brought back regular daily service, but the only difference is that now you just need to let our front desk know. In the future, just reach out to us at the front desk and we will take care of all your needs. Thank you for choosing us as your destination in Centerville!

Thank you taking the time to review our location!

Thank you for your response. Our staff will be glad to know their service was appreciated!!

We hope you had a great stay!