Our recent stay at villa del bosco is without doubt my worst hotel experience ever. We had booked two rooms in the old /classical style department, as we did not like the decor/design in their other building (vdb next). We arrived late in the evening and was told that the aircondition was not working and that they didn’t know if and when it would be fixed, but we were promised relocation to other rooms with aircon the next day. My mums room was not even cleaned or made tidy, so the staff gave her another room in ‘vdb next’, also a room without functioning aircon. We accepted this as we thought everything would be fixed the following day. Next day they told us that the only solution was a relocation to two rooms in vdb next, and as we did not like these rooms at all, we tried to be relocated to another hotel through hotels.com, which was not possible, and when we called the hotel after two hours to accept the other rooms, they already sold them to some others guests, which meant that we had to stay in our other rooms without aircon. Aircon wasn’t the biggest problem though, as the shower in my mums room started to be boiling hot after two days. She couldn’t shower and told the staff everyday. Their response was: ok, we will send someone to fix it, but they didn’t do that until the last day (maybe they tried, but the water was still boiling hot after 2 minutes). In general the hotel is not in any way a 4 star hotel. It is worn down and does not at all look like the pictures.