Thank you Angelica, for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. Please accept our most sincere apologies for the inconvenience. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist

Jonathan,I am sorry to hear we did not meet your expectations your expectations during your stay with us. I will be sharing this information with our staff

The team at our HomeTowne Studios by Red Roof Orlando - Casselberry would like to thank you for sharing your feedback with us, Cicely. We were elated to read that we accomplished our goal to provide you with a great stay. Your sentiments in relation to our clean property and convenient location delighted our staff. In regard to the amenities being subpar, please expound on this so that we can make the necessary changes.Thanks again for sharing your compliments with us. We loved having you under our roof and we can’t wait to host you at any of our Red Roof locations in the future.Faithfully,XaoRed Roof ManagementRediResponse Specialist

Dear Justin, I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the possible mold you described along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Oshane Red Roof Management RediResponse Specialist

We are happy to hear that you had a great experience with and we hope you will come back again

Dear Aidaly,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding your stay to be comfortable prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,KamariaRed Roof ManagementRediResponse Specialist

Hello Felix, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 5/5 score following your stay. I am happy to read that you found the staff to be friendly and accommodating. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Elizabeth, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Carlos,We are terribly sorry to hear we did not meet or exceed your expectations. I will be inspecting this room and sharing your comments with the staff to ensure we resolve any issues..

Dear Robert,Thank you for your review following your stay at HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the room was not clean, which was saddening to read. Guest insight plays a vital role in our goal to improve our Red Roof brand, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future.With thanks, Gabrielle Red Roof Management RediResponse Specialist

Dear Rich,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I am sorry to read that you found the shower to be difficult to use and that there was no ice machine. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist

Hello Gail, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Dear Daryldane, We at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist

Dear Brian,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Orlando - Casselberry. At Red Roof, our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was less than ideal. You indicated that you were unsatisfied with your stay as the bed was not to your liking, the room did not meet your expectations and the other concerns you listed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Darlene,Thank you for taking the time to tell us about your experience at the HomeTowne Studios Orlando - Casselberry. I am glad to read that you were pleased with the comfort of the room and our location as there are a lot of dining options within walking distance. However, you indicated that you were unsatisfied with the less than ideal encounter with some other guests that was 3 doors down from you. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

Dear Yoko,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor and the unpleasant encounter with the staff and the other issues mentioned. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for posting your review. Have a great day.Sincerely, Red Roof Management

Dear Coleman,Thank you for your review following your stay at HomeTowne Studios by Red Roof Orlando - Casselberry. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the pest you reported, situation with the ID and the other listed issues hindered your stay, which was saddening to read. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks,Red Roof Management

Hello Latanya, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Lori, Thank you for taking a moment to leave a review. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist

Dear Valued Guest,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean room, a/c unit not being functional along with the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. After a certain time the front desk is usually close and there is a after house personnel at the property that provides the room keys. Should this situation occur to you again, please reach out to the contact center for information.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again at Red Roof so we can have the opportunity to provide you with a better experience.Sincerely,Red Roof Management

Dear Gladys,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the good location and cleanliness here at Redroof. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future. Sincerely,Red Roof Management

Hi Tereesa,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel, please accept our apologies. Know that at RedRoof we work with a Pest Control company who regularly treats the property for pests as is standard in the industry.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,RedRoof Management

Hello Latanya, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I appreciate your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist

Hello Michael,I sincerely apologize that your stay at our HomeTowne Studios Orlando - Casselberry didn’t meet your expectations. I was disheartened to see it resulted in a 2/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management

Dear Carolyn,Thank you for your review following your stay at HomeTowne Studios by Red Roof Orlando - Casselberry. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the flickering lights, the door situation and the other listed issues hindered your stay. I have shared your comments with management in an effort to address your concerns. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management

Dear Ashley, Everyone here at the HomeTowne Studios by Red Roof Orlando - Casselberry was proud to see your 10/10 score. Your kind words regarding our very clean room, great service and the other highlights are much appreciated. At Red Roof, great customer service is a valuable part of our goal that we strive to fulfil and we’re happy that we achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Orlando, I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness you described along with the other concerns mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Dear Adrena, I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported along with the lack of cleanliness you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management

Dear Michelle, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - Casselberry. We strive to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay fell short of your expectations due to the unpleasant odor of the water, the uncleanliness of the floors and the other concerns you listed. Nevertheless, I am glad to hear that the bed and refrigerator area was clean. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, we continually work to improve our hotel, so I really appreciate you providing us with your feedback. It is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

Dear Steve, Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - Casselberry. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Your comments in regards to coffee maker is greatly appreciated. Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management

Dear James,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects and the upkeep of the property you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Pauline,I appreciate you sharing your feedback following your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. It's great to read that you were pleased with the hospitality of our staff. I was saddened to read that your stay fell short of your expectations due to the pests you reported and the lack of kitchen supplies as you described. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Tianna Red Roof Management

Hello Irving, Thank you for the feedback about your recent stay at our hotel HomeTowne Studios by Red Roof Orlando - Casselberry. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that your stay was less than pleasant. We encourage guests to notify our staff immediately about any concerns, as we strive to ensure a comfortable and enjoyable experience for all. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you, Tomas, for being our guest at the HomeTowne Studios Orlando - Casselberry. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Dear James,Thank you for taking a moment to complete our survey from your recent stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. We are sorry you had a less than satisfactory experience, prompting your 1/5 rating. Your feedback is critical as our Red Roof staff strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you Valued Guest, for writing to us about your recent stay at our hotel HomeTowne Studios by Red Roof Orlando - Casselberry. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to management's attention for further review.  We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Sincerely,NishayeRed Roof ManagementRediResponse Specialist

Thank you John, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. Please accept our apologies for the rooms not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Nonetheless, your feedback is critical as we strive to deliver a clean, comfortable and value- based stay to all guests. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof ManagementRediResponse Specialist

Hello Torin,The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

Hi Valerie,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating following your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

Thank you, Farley, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. I am disappointed that you experience was less than ideal due to the mattress not being to your liking. Please accept our apologies for the impact this had on your stay. At Red Roof, our team is committed to satisfying our guests, so your comments will be taken into consideration to make changes to improve our customer experience. Nonetheless, feedback from our guests are always welcome as we strive to continuously improve the quality of our services. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Thank you, Larissa, for being our guest at the HomeTowne Studios Orlando - Casselberry. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist

Querida julieta,Gracias por tomarse el tiempo de contarnos su experiencia en HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. Es fantástico saber que encontró que nuestra propiedad era adecuada para sus necesidades de alojamiento. Por otro lado, lamento que su experiencia no haya cumplido todas sus expectativas. Acepte nuestras más sinceras disculpas por lo que describió como servicios insuficientes y mantenimiento inadecuado.En Red Roof, nuestra intención es que usted confíe en nuestras capacidades para prevenir problemas similares en el futuro. Tenga en cuenta que lo valoramos como nuestro huésped y apreciamos su negocio. Gracias por compartir sus inquietudes y espero que nos brinde la oportunidad de brindarle un mejor servicio en Red Roof la próxima vez que sus planes de viaje requieran alojamiento.Muy atentamente,Antonio,Gestión del techo rojoEspecialista en RediResponse

Thank you, Jose, for telling us about your stay at the HomeTowne Studios by Red Roof Orlando - Casselberry. I am glad that you found our hotel to be quiet. At Red Roof, we hope to continue to provide great experiences for you.Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Nadia, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Antonio,Red Roof Management RediResponse Specialist

Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Orlando - Casselberry. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the room type you received, the odor you encountered and all other concerns you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Sioux,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS ORLANDO - CASSELBERRY. I was saddened to read that your stay fell short of your expectations due to the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hi Juan,Thank you for taking the time to write a review of your stay. It's great to know that your check-in process was smooth and quick. However, you had some concerns in relations to the bed as you found it uncomfortable and there were limited towels for the occupancy of the room. Please allow e to express our sincerest apologies for any inconvenience this may have caused. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing HomeTowne Studios by Red Roof Orlando - Casselberry. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for your honest feedback, Ava. I was disheartened to see your stay resulted in a 1/5 score. Please accept our apologies. Feedback from our Red Roof guests are always welcome and your comments will be taken into consideration in an effort to address your concerns as we strive to continuously improve the quality of our services.Thank you for choosing HomeTowne Studios by Red Roof Orlando - Casselberry. We hope we have the opportunity to see you again in the future. Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you, Barbara, for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Orlando - Casselberry and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist