Hoteller nær Casa del Rey Moro African Museum

«Good»

«I had a confirmed reservation at Legacy Resort Hotel & Spa, booked through Expedia. When I arrived to check in, the front desk had no record of my booking and told me the hotel was completely sold out. I was left stranded with nowhere to stay at 10 o'clock at night. Neither the hotel staff nor Expedia made any effort to help me secure alternative lodging. For a resort that markets itself on hospitality, this was a total breakdown in basic customer care and a reminder that a 'confirmed' booking ...

«Romantic..lovely..peaceful!»

«Fin beliggenhet isforhold til Old Town»

«The room was clean. The staff were very friendly»

«Large property but cramped rooms. The bathroom is tiny and there is not much space for luggage in the room. It also felt very humid in the room. Our biggest concern was the floor which was really dirty. Our white socks became grey immediately. The pool area was nice, but the jacuzzi could have been warmer for it to be comfortable. The employees were ok nice. The Mexican restaurant was the highlight of this property! In total the stay was ok, but I would not stay here again.»

«This was a business trip, the manager who booked the trip was sick and could not make it. The lady working at the front desk would NOT let us check in without the manager (who is in a different state) physically being there. After he called in and tried to convince her, she would not. She lied to us. They said they would give us a refund but to this day there was never a refund. We ended up getting a different hotel. The woman said she was the manager. Not sure if I believe that or not. But ...

«We had a pleasant check-in and overall a nice stay. The staff was friendly and helpful. Unfortunately, there was an issue with the payment process. When I first arrived, I was asked to provide a card and a hold was placed on it. When I returned later to collect my room key, I was asked again for a card. I provided a different card and was told that I had not been charged the first time. A different amount was then placed on the second card. However, both amounts were later permanently deducted ...

«I was moved to a handicapped room due to the hotel not having a traditional king room available. There was rust around handrails in the shower. It was very hard to get warm/hot water in the shower. Although breakfast was pretty good, I did unfortunately find a bug in my potatoes. I was in shock and not a confrontational person, i simply threw my plate away and went back to my room. I didn’t feel comfortable enough to bring it up to the staff.»

«Nice hotel and quiet area, nice pool, clean room, breakfast OK, helpful staff»

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