Hoteller i Carmen

«I wish I could give more than 5 stars. After a 20+ hour travel day, we arrived exhausted and unfortunately encountered a bug issue on our first night. What impressed us most wasn’t the problem itself, but how the staff handled it. They immediately took our concerns seriously and, without us even asking, upgraded us to their best villa, which was significantly nicer and more expensive than our original booking. From that point on, the team went above and beyond to make us comfortable. They ...

«Koselig og vakker beliggende hotell på stranden Playa del Carmen. 3. gangen jeg bor her. Nå, som 1. gang i en bungalow m plass til 5 personer. Balkong med hengekøye, stoler og bord. Ikke utsikt til sjøen. Bungalowene ligger i en tropisk hage. Gartneren burde ha kuttet vekk alle de visne bladene og grenene. Bare kaldt vann i dusj og vask.»

«The house is pretty and in a great location. It has everything you need to cook, beds are comfortable but lacking linens and pillows. No blankets provided/no extra pillow or towels. We had a hard time connecting with the internet, one of the codes didn't work at all... so we didn't get the instructions or passcodes until later in the day... Our host, Jennifer was great, nice and receptive.»

«Ran out of water the 1st two night not a great response by the hotel. Checked out 4 days earlier and still waiting for a reply from the after I gave them our reasons why we left early.»

«We were cautious because of prior ratings but the hotel turned out to be outstanding. I would highly recommend it, very clean, good communication I’d give it a solid 9 out of 10 and a great walking location.»

«It is a comfortable place with privacy and a good staff. We work, and we have stayed there many times.»

«Hidden gem. Comfortable bed. Clean room. Great staff. Nice secluded pool area. Gated parking area on the property. Short walk to the beach. Would highly recommend!»

«greats vibes a/c was needed. great staff»

«Amazing scenery and nice rooms.»

«Beautiful rooms and area. Lovely and quiet. One note to mention, the beach across the road is not the crystal blue waters as the sand is dark. It’s also a busy area for fishing so we didn’t swim. There’s some nice restaurants within walking distance and a great grocery store. »

«Great experience at Nya! We got upgraded to a room with a terrace and we enjoyed the hotel's excellent restaurant for breakfast and lunch. The pool area is also very nice and relaxing. We also got surprised with treats every day at the room and the staff placed umbrellas at the rooms when it rained. The breakfast is served a la carte and not as a buffet but the dishes are of very high quality and taste. Also comes with fresh juice and really good coffee. AC in the rooms were superb and ensured ...

«The property is beautiful, Tomas is incredibly helpful and passionate, comfy bed, nice pools, yummy breakfast (bread/ jellies, coffee/tea, juice, fresh fruits, eggs) & close to beaches and Bioluminescent tour in secluded area so plenty of nature to enjoy. The entrance sidewalk is steep so wear hiking/tennis shoes not sandals/ heels, Tomas did offer to help us bring our bags up which was nice but just be aware it may not be accessible for everybody. There is no in room coffee maker (provided at ...

«We went for the standard room but it was beautiful and spacious and very clean. They came twice a day to service the rooms and did a wonderful job. The pool is the best we have ever experienced… always a lovely temperature and great design. Areas for improvement: more sun beds around the pool (a couple of times there were none available) and yoga should be included free of charge for guests. Every other hotel we stayed in during our trip had this included - when you pay a lot for the room you ...