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Anmeldelser av Hyatt Carmel Highlands

4 out of 5
Hyatt Carmel Highlands
120 Highland Dr, Carmel, CA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 346 av totalt 624 anmeldelser." "
Rangering på 8 − Bra. 133 av totalt 624 anmeldelser." "
Rangering på 6 − Grei. 79 av totalt 624 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 624 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 624 anmeldelser." "

8,8/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Et reisemål i seg selv
Fantastisk beliggenhet, vakre omgivelser, utmerket service.

8/10 – Bra

Jørgen og Oslo

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ikke verdt pengene
For å være ett av de dyreste hotellene i området så ble vi ikke veldig imponert. Trafikk-støy, lite basseng, litt utenfor allfarvei ville jeg anbefalt flere andre hoteller enn dette.

6/10 – Grei

Verifisert reisende

Likte: Personale og service

10/10 – Utmerket

Marit

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nydelig sted!
Veldig fornøyd med oppholdet! Rommet med praktfull utsikt mot Stillehavet var helt praktfullt. Boblebad rett utenfor rommet ble benyttet i solnedgangen. Deilig mat i baren!

8/10 – Bra

Jan

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 15. mai 2024
Thank you for sharing your 4 out of 5 rating!

4/10 – Dårlig

Patricia

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
So many stairs going everywhere. Not convenient at all. Pool not functioning. Road noise. View from room not worth mentioning. Room was large and comfy, no ice. Valet parking was our only option. They were very nice, but it took time getting all our luggage because it took several trips up and down steps. No elevators on property that I saw. Restaurant was good, with nice views. Room was very expensive. It was a relief to check into a hotel without the stairs the next day for half the price. Very disappointed in this expensive hotel.
Bodde her 1 natt i mai 2024

8/10 – Bra

Archana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We had the most amazing views of the ocean from our balcony. The only downside was that they said online that rollaway beds were available, but didn't have any when we requested. Rest everything was great.
Bodde her 2 netter i april 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 9. mai 2024
Thank you for providing feedback. We will share your comment with our staff and hope to welcome you back.

8/10 – Bra

Mamuka og Santa Clara

Reiste med partner, Forretningsreisende
Views are great - the property is very outdated
Bodde her 1 natt i april 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 9. mai 2024
Thank you for sharing feedback. A renovation is upcoming in the future.

8/10 – Bra

Jasmine og lab city

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loves this hotel the restaurant was beautiful. Staff so friendly.
Bodde her 1 natt i april 2024
Svar fra Ryan den 2. mai 2024
Thank you for your review. We appreciate it.

6/10 – Grei

Tami

Reiste med familie og små barn, Reiste med familie
Likte ikke: Fasiliteter
Beautiful property but rooms need to be updated. Friendly staff.
Bodde her 2 netter i april 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 30. apr. 2024
Thank you for sharing your feedback. A hotel renovation is in the works for the future.

10/10 – Utmerket

Maykol

Muy bonito y ordenado
Bodde her 1 natt i april 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 24. apr. 2024
Thank you for your 5 out of 5 rating!

10/10 – Utmerket

Minmin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great getaway spot not far away from home. I love the tranquility. And the food at the Pacific Edge is fresh and delicious.
Bodde her 2 netter i mars 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 24. apr. 2024
Thank you for taking time to share your 5 out of 5 experience! We're delighted to know that you enjoyed the respite and dining at Pacific's Edge. We hope to welcome you back.

10/10 – Utmerket

William

Bodde her 1 natt i april 2024
Svar fra Ryan den 23. apr. 2024
Thank you, William, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Utmerket

Turhan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
-
Bodde her 1 natt i april 2024
Svar fra Ryan den 23. apr. 2024
Thank you, Turhan, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Utmerket

Jay

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We spent 7 nights at this property. The views from our room were stunning. The sound of the waves crashing fantastic. We had breakfast every day. The dinning room and service were excellent. The room was very comfortable, but could be updated. We had an incredible stay and will be back.
Bodde her 7 netter i april 2024
Svar fra Ryan den 17. apr. 2024
Thank you for leaving a positive review with us! We greatly appreciate it, and hope you visit us again soon!

10/10 – Utmerket

dingting

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The view is stunning.
Bodde her 1 natt i april 2024
Svar fra Ryan den 17. apr. 2024
Thank you for leaving a positive review with us. We greatly appreciate it.

6/10 – Grei

Gina

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Room and grounds tired and needing of an update. Front desk staff uninformed and slow. Pool closed without any communication. Room not made up properly. No in-stay texting service to see if I needed anything.
Bodde her 2 netter i april 2024
Svar fra Ryan den 17. apr. 2024
Thank you for your review. We apologize for the negative experience you faced during your stay. We take your feedback seriously, and will work to improve in areas as needed.

8/10 – Bra

Kole

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Waited 30 minutes to check in. Ridiculous.
Bodde her 1 natt i april 2024
Svar fra Ryan den 8. apr. 2024
Kole, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 – Utmerket

Joycelyn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely beautiful ocean view!
Bodde her 3 netter i april 2024
Svar fra Ryan den 8. apr. 2024
Thank you, Joycelyn, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 – Bra

Priscilla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
First, the views are spectacular! The room we had was comfortable and clean. Staff at the hotel were friendly, helpful and courteous. The restaurant in the main building of the hotel had great food and more spectacular views. Be ready to go up and down stairs to get to your room. We happened to be in the worse possible spot, probably. We were on the 2nd level of the building we were in and the only way to get anywhere was to go up or down stairs. That was our only challenge though we managed. Bell staff is prepared to help with bags. There isn't a ton of parking but we were fortunate to get a spot near our room for the brief time we were there. Overall, I'd recommend this place and plan to return in the future.
Bodde her 2 netter i mars 2024
Svar fra Ryan den 8. apr. 2024
Priscilla, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 – Utmerket

Carlos

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was friendly and very helpful. Pool was closed which was not good. Overall this is a beautiful place with great views of the Pacific Ocean.
Bodde her 2 netter i mars 2024
Svar fra Ryan den 8. apr. 2024
Thank you, Carlos, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 – Bra

JIAYAO

Bodde her 1 natt i mars 2024
Svar fra Ryan den 25. mars 2024
Jiayao, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 – Utmerket

banafsheh

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed staying there!
Bodde her 1 natt i mars 2024
Svar fra Ryan den 25. mars 2024
Thank you, Banafsheh, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

4/10 – Dårlig

Marcos

Likte ikke: Overnattingsstedets bygg og tilstand
A pool is important when traveling with children. Unfortunately, the fact that the pool is closed for maintenance wasn’t disclosed. Otherwise, I would have stayed elsewhere. They also couldn’t find my breakfast add -on. The room smelled like mold causing for horrible allergies.
Bodde her 2 netter i mars 2024
Svar fra Ryan den 20. mars 2024
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the unannounced pool closure and missing breakfast add-on. We're investigating both issues to prevent future occurrences. We also take mold concerns very seriously and will check your room immediately. Thank you for bringing these issues to our attention.

6/10 – Grei

Harold

Reiste med familie
Likte: Fasiliteter
View
Bodde her 1 natt i mars 2024
Svar fra Ryan den 12. mars 2024
Harold, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

8/10 – Bra

Elmer

Bodde her 1 natt i mars 2024
Svar fra Ryan den 25. mars 2024
Elmer, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 – Utmerket

Da

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved it
Bodde her 3 netter i februar 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 5. mars 2024
Thank you for your 5 out of 5 review! We look forward to welcoming you back.

6/10 – Grei

Mike

Reiste med partner
Likte: Renhold og personale og service
The room was tired and out of date. The pictures in the app were not representative of the room we were given. I will be writing Hyatt and Expedia directly and blowing up social media. I expect more, much more from a high-end hotel.
Bodde her 2 netter i februar 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 5. mars 2024
Thank you for taking time to provide feedback. We regret that your experience was not ideal and will share your comments with our staff.

10/10 – Utmerket

Kelly

Reiste med partner
Staff was warm, food was mind blowing! Could have used a heads up on not having a fireplace and the pool being closed.
Bodde her 2 netter i februar 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 27. feb. 2024
Thank you for taking time to share your review! We will share your comments with staff, and hope to welcome you back.

10/10 – Utmerket

Alfredo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice location with great ocean views, very good dining options, kind and helpful staff.
Bodde her 5 netter i februar 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 27. feb. 2024
Thank you for your review! We hope to welcome you back on a return visit.

8/10 – Bra

Rajiv

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Bodde her 1 natt i februar 2024
Svar fra Ryan den 19. feb. 2024
Rajiv, thank you for your amazing review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

8/10 – Bra

Neng

Likte: Renhold og personale og service
The property could use some renovations but the scenery made up the differences.
Bodde her 1 natt i februar 2024
Svar fra Ryan den 19. feb. 2024
Thank you, Neng, for taking the time to leave a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Utmerket

Guadalupe

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Its the first time i went but i would for sure go again if you like the ocean there are a lot of really beautiful places to see
Bodde her 2 netter i januar 2024
Svar fra Ryan den 2. feb. 2024
Thank you, Guadalupe, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 – Bra

Bob

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Beautiful views and property. Check-in staff was slow to respond to be let help in the rain, but very helpful once available. Room heat was off and carpets were a little moist. Loved fireplaces prepped ready to light. Main lodge views are some of the best you will find on the central coast.
Bodde her 1 natt i januar 2024
Svar fra Ryan den 23. jan. 2024
Hey Bob, thanks for the review! Glad you loved the views & fireplaces! Applaud you for braving the rain - sorry if our check-in wasn't as quick as your dash. Fixing room heat & dampness - thanks for the heads up! Hope to snag that 5-star next time with faster service & cozy warmth.

8/10 – Bra

Donna

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Serene Place
Beautiful scenery!! Great retreat!! Not sure why so many hotels have the tiniest garbage cans! Seriously…there is a small can for both garbage and recycling…and if you even get a pizza delivered, all bets are off! Not sure why so many hotels don’t have any garbage…get bigger cans!!! Also, a microwave is on request…Especially with the kitchen being down, put microwaves in the room!! You can “request” one, but by the time you have food delivered, it’s not even worth it! When there is nowhere close to go, you need a microwave in the room, without having to ask for it!! Other than those two things, beautiful place, and Sam, the valet was amazing!! Never had a “pull out” bed be more comfortable!! And seriously a great retreat for my friend and I when we both had terrible tragedy’s at the end of 2023 that we were trying to overcome! Loved the setting!!
Bodde her 3 netter i januar 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 18. jan. 2024
Thank you, Donna, for sharing your experience. We're delighted to hear that we provided a needed, beautiful respite and appreciate your shout out to our staff. We will share your observations and comments with our staff.

10/10 – Utmerket

Julia

Bodde her 1 natt i januar 2024
Svar fra Ryan den 2. feb. 2024
Thank you, Julia, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

6/10 – Grei

Ruslan og San Jose

Reiste med familie
Likte: Renhold og personale og service
While the grounds of the hotel are nice, the rooms are dated and in a desperate need of a renovation. In fact, rooms are 3 star hotel at most. Our ‘deluxe’ room with a view had a moldy smell and a feel of a cheap motel. The restaurant in the property is great, food was excellent, service not so much.
Bodde her 1 natt i januar 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 18. jan. 2024
Thank you for your feedback. We are pleased to know that you enjoyed our restaurant Pacific's Edge and hope to welcome you back.

10/10 – Utmerket

Denisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Ryan den 16. jan. 2024
Thank you, Denisa, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 – Bra

Prem og Cupertino

Bodde her 1 natt i januar 2024
Svar fra Hyatt Vacation Club at Highlands Inn den 30. jan. 2024
Thank you for sharing your rating. We hope to welcome you back.

10/10 – Utmerket

Darilyn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i desember 2023
Svar fra Ryan den 29. des. 2023
Darilyn, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

2/10 – Forferdelig

Inna Guerrero

Bodde her 1 natt i desember 2023
Svar fra Ryan den 26. des. 2023
Thank you for taking the time to share your feedback. We noticed that your review does not have any comments on your stay. We sincerely apologize if there were any aspects of your stay that did not meet your expectations. Your input is valuable to us, and we strive to make improvements based on guest feedback. We look forward to hearing more from you.

8/10 – Bra

Sandra

Reiste med familie
Likte: Renhold og personale og service
Svar fra Hyatt Vacation Club at Highlands Inn den 13. feb. 2024
Thank you for your feedback. We hope to welcome you back.

10/10 – Utmerket

Marco

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra HYATT HIGHLANDS INN Hotel- CARMEL den 13. des. 2023
Thank you Marco for your 5-star review and recommendation. We are happy to hear you had a great stay and look forward to welcoming you back.

10/10 – Utmerket

Alejandro

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay
Bodde her 1 natt i desember 2023
Svar fra HYATT HIGHLANDS INN Hotel- CARMEL den 13. des. 2023
Thank you Alejandro for your 5 star review and recommendation. We appreciate your time to leave us feedback. We are thrilled you enjoyed your stay. See you again soon.

8/10 – Bra

zheng

Likte: Renhold og romkomfort
Bodde her 1 natt i desember 2023
Svar fra HYATT HIGHLANDS INN Hotel- CARMEL den 13. des. 2023
Thank you Zheng for your review and recommendation. Please visit us again soon.

8/10 – Bra

Thomas S

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property, beautiful ocean view, good dining options. I'd advise requesting a top-level room, as the herd of elephants in the room above ours became a bit of a distraction.
Bodde her 1 natt i november 2023
Svar fra Ryan den 29. nov. 2023
Thank you for your review, Thomas! We're thrilled you enjoyed the property, the stunning ocean view, and the dining options. We're sorry about the disturbance caused by the noise from the room above. Your feedback is noted, and we'll ensure to make necessary arrangements for a more peaceful stay next time. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. Your comfort is our top priority!

4/10 – Dårlig

Eun H

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra Ryan den 18. des. 2023
Thank you for taking the time to leave a review. We're sorry to hear your experience wasn't a 5-star one, if you have any thoughts or suggestions, please let us know! We value your feedback.

10/10 – Utmerket

Ke

Bodde her 2 netter i november 2023
Svar fra Ryan den 14. des. 2023
Thank you, Ke, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 – Utmerket

Jennifer

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Ryan den 22. nov. 2023
Thank you, Jennifer! We appreciate your perfect rating. If you ever have any comments or suggestions to share, feel free to let us know. We look forward to welcoming you back for another fantastic stay!

10/10 – Utmerket

Andrew

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A nice place to stay. Just wish we could stay longer to enjoy it more.
Bodde her 1 natt i november 2023
Svar fra Ryan den 22. nov. 2023
Thank you, Andrew! We're thrilled to hear that you found our place nice and regret not being able to stay longer. Whenever you have the opportunity to return, we'll be here to ensure you have an even more enjoyable stay!