Lobby
Sjekk tilgjengelighet

Anmeldelser av Best Western Carmel's Town House Lodge

2.5 out of 5
Best Western Carmel's Town House Lodge
NW corner of San Carlos St & 5th Ave, Carmel, CA

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 329 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 369 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 197 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 83 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 1002 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,4/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra GM den 20. jan. 2024
Dear Guest, Appreciate your review & business.

8/10 – Bra

Verifisert reisende

Likte: Personale og service
Bodde her 2 netter i juli 2019

8/10 – Bra

Ann Birgitte

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2018
Svar fra Shammi den 8. des. 2018
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback

8/10 – Bra

Jan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Carmel
Flott Motel men bra frokost.
Bodde her 1 natt i mai 2018

8/10 – Bra

Frode

Likte: Renhold, personale og service og romkomfort
Nice but check your room
Nice motel, good location. Stayed two Nights, the first night was in the second floor - great room. The second night (decided to stay on) we got a first floor room that clearly had a humidity issue. So I guess it makes sense to check the room offered here. Otherwise great location and good service. Breakfast as generic as most of these motels, not great but it woks.
Bodde her 1 natt i mai 2018

4/10 – Dårlig

Verifisert reisende

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great value!
Great Hotel value in a beautiful small town!

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Carmel by the sea
Synes rommene var litt små da vi var 3 personer. Badet var også lite. Beligenheten var helt topp med gangavstand til det meste. Rent og pent.

8/10 – Bra

Camilla og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott overnattingssted i en hyggelig småby
Flott motell i en veldig pen og hyggelig småby, absolutt verdt et besøk! Eneste minus var frokosten, men den skiller seg ikke ut fra resten av de amerikanske frokoster...

10/10 – Utmerket

Christer og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales på det sterkeste!!

8/10 – Bra

Mk og Norway

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great! Carmel is a beautiful place!
Great - visit Carmel without using too much money for slep an a Nice place

10/10 – Utmerket

Siri og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean, comfortable and affordable in pricey Carmel.

6/10 – Grei

Verifisert reisende

Likte: Renhold og personale og service
Bra Hotel
Litt slitt men bra beliggenhet, hyggelig betjening, gratis sykkelutleje og en helt ok frokost.

10/10 – Utmerket

Rosendo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is very on point and accommodating
Bodde her 1 natt i mai 2024
Svar fra FOM den 26. mai 2024
Dear Rosendo, You're welcome, it was a pleasure to have you. Thank you for your kind words, for posting a 5 star review & we look forward to receiving you again soon.

6/10 – Grei

yanina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
we couldn’t sleep due to people walking and running all night long on top of us
Bodde her 1 natt i mars 2024
Svar fra FOM den 14. mai 2024
Dear Yanina, Please accept my sincere apologies regarding the noise and any inconvenience caused by the wedding guests, we hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Appreciate your business & we hope you enjoyed Carmel.

10/10 – Utmerket

Henrique

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra FOM den 6. mai 2024
Dear Henrique, Appreciate your business & review.

10/10 – Utmerket

Rosella

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra FOM den 21. apr. 2024
Dear Rosella, Appreciate your business & review.

10/10 – Utmerket

Rodrigo

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice Hotel! The Hotel Manager was very efficient in contacting us in accommodating us for a late check-in. Was ever ready to answer all the questions we had.
Bodde her 1 natt i april 2024
Svar fra FOM den 13. apr. 2024
Dear Rodrigo, We're so happy you enjoyed your stay. I'll pass on your thanks and thoughtful compliments to Sanjay, I'm sure he'll be absolutely delighted. We're happy you had an exceptional getaway. Thank you for the thoughtful review and we'll be looking forward to a return visit.

10/10 – Utmerket

annabel

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Extremely clean and everything in the room we were in was new and also freshly painted. Great valley for Carmel,
Bodde her 1 natt i april 2024
Svar fra FOM den 10. apr. 2024
Dear Annabel, Appreciate your business & review, we look forward to your next visit,

6/10 – Grei

Xingqiang

Convenient
Bodde her 1 natt i mars 2024
Svar fra FOM den 5. apr. 2024
Dear Xingquiang, Appreciate your business.

10/10 – Utmerket

Tim

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was clean and the staff was helpful and friendly, the room was a little dated but served us well.
Bodde her 2 netter i mars 2024
Svar fra FOM den 25. mars 2024
Dear Tim, Appreciate your business & feedback, hope to see you on your next visit to Carmel.

10/10 – Utmerket

Natnael

Bodde her 3 netter i februar 2024
Svar fra FOM den 25. mars 2024
Dear Natnael, Appreciate your business & review.

10/10 – Utmerket

Isabelle og Paget

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything about this place is delightful, including Mary’s warm welcome. Highly recommend this place.
Bodde her 1 natt i februar 2024
Svar fra FOM den 25. mars 2024
Dear Isabelle, We are pleased to know that you enjoyed your stay and everything our hotel has to offer. I will pass along your compliments to our staff as they work very hard to make each guest’s stay memorable.

10/10 – Utmerket

Isabelle

Bodde her 1 natt i februar 2024
Svar fra FOM den 25. mars 2024
Dear Isabelle, Appreciate your business & review.

10/10 – Utmerket

Cheryl

Bodde her 2 netter i februar 2024
Svar fra FOM den 25. mars 2024
Dear Cheryl, Appreciate your business and feedback. We look forward to your next visit.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Simple, Clean & Comfortable
Very comfortable and clean motel. The front desk was very friendly and helpful. It is clearly an older motel, almost a retro feel, but they have done a good job of renovating the rooms.
Bodde her 1 natt i februar 2024
Svar fra FOM den 25. mars 2024
Dear Guest, It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated the remodeling.Appreciate your business and for sharing your experience. We hope to see you again on your next visit to Carmel!

6/10 – Grei

Rosemarie

Likte: Renhold
It was one of the few properties in town that offered 2 queen beds. It was fine for our stay since we were mostly visiting family in the area and not in the room that much. Bath towels were rather thin. You could hear quite clearly the people in the next room talking. Overall, not a bad place. Would think about a return visit if I need 2 beds.
Bodde her 4 netter i desember 2023
Svar fra FOM den 25. mars 2024
Dear Rosemarie, Appreciate your business & feedback.We hope to see you again on your next visit to Carmel!

4/10 – Dårlig

Monica

Reiste med partner, Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
There was a huge ball of hair in our bathroom when we arrived and urine on the seats. HOWEVER the manager was sooooo helpful and apologetic and honestly embarrassed. They did a clean the next day and all was well. Otherwise, all very comfortable minus the noise. Perhaps it was just because of where our room was located (next to an exterior door to the outdoor courtyard) but both mornings we were woken up at 7am to really loud conversations - the second day being cleaning staff having a conversation in the stairwell outside our room. I hate complaining. But for $360/night just was hoping for a bit more.
Bodde her 2 netter i februar 2024
Svar fra FOM den 25. mars 2024
Dear Monica, Thank you for taking the time to comment about your stay. We truly value the opinions of our customers and we apologize that we did not meet your expectations. We are continuously striving to improve the guest experience and will use your comments to improve.

10/10 – Utmerket

Daniel

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra GM den 1. feb. 2024
Dear Daniel, Appreciate your business and positive feedback. See you soon!

4/10 – Dårlig

David

Bodde her 3 netter i januar 2024
Svar fra FOM den 1. feb. 2024
Dear David, Appreciate your business.

10/10 – Utmerket

Carley

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The managers are so nice and hospitable! The rooms are nice and clean. The location is in a great spot- walkable to everything!!
Bodde her 2 netter i januar 2024
Svar fra GM den 23. jan. 2024
Dear Carley, You are welcome, thank you for your kind words. It was a pleasure to have you & we look forward to seeing you again soon .

10/10 – Utmerket

Glenis

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I was just passing through for one night, but it was a great staying comfortable bed clean room
Bodde her 1 natt i januar 2024
Svar fra GM den 20. jan. 2024
Dear Glenis, Appreciate your business & review, we look forward to seeing you again soon.

8/10 – Bra

Emil

Bodde her 1 natt i januar 2024
Svar fra GM den 18. jan. 2024
Dear Emil, Appreciate your business, we look forward to your next visit.

8/10 – Bra

Waltraud

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Convenient location
The location is great - walkable to restaurants, shops and the beach. The lady at the front desk was very friendly and helpful. The room was nice, clean and seemed to be newly renovated. The bathroom was small but clean. The free breakfast was ok and parking was available for free. ONE BIG MINUS - we booked the room ahead and the room was freezing cold! The heater took half of the night to bring up the temperature and this really spoiled our stay.
Bodde her 1 natt i januar 2024
Svar fra GM den 18. jan. 2024
Dear Waltraud, It is always nice to hear that a guest enjoyed their stay and found their room very clean and comfortable. We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Appreciate your business and for sharing your experience. We hope to see you again on your next visit to Carmel!

10/10 – Utmerket

Neelesh

The hotel receptionist was very good. Ensured we know about the area. Places to go for different activities. Rarely your find people like his one who ensures you have fun while being safe.
Bodde her 1 natt i januar 2024
Svar fra GM den 13. jan. 2024
Dear Neelesh, Our management and staff strives to go above and beyond for all of our guests to make sure they feel at home. I have shared your comments with them and they join me in thanking you for your kind words. Appreciate your business and wonderful review. We look forward to your next visit.

8/10 – Bra

MAURO

Bodde her 1 natt i januar 2024
Svar fra FOM den 11. jan. 2024
Dear Mauro, Appreciate your business & review.

4/10 – Dårlig

Richard

Bodde her 1 natt i januar 2024
Svar fra FOM den 1. feb. 2024
Dear Richard, Appreciate your business.

8/10 – Bra

JOSE ESTUARDO

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i desember 2023
Svar fra FOM den 9. jan. 2024
Dear Jose, Appreciate your business & review.

8/10 – Bra

Patricio

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Nothing in particular
Bodde her 2 netter i desember 2023
Svar fra FOM den 30. des. 2023
Dear Patricio, Appreciate your business & Happy New Year !

10/10 – Utmerket

Angela

Bodde her 1 natt i desember 2023
Svar fra FOM den 24. des. 2023
Dear Angela,Appreciate your business & review. Happy Holidays !!

10/10 – Utmerket

Geoffrey og san francisco

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
From one of the nicest check-ins I have ever experienced to the help getting a forgotten item back to us, this was a wonderful stay in a remodeled room. Right in the heart of Carmel-By-The-Sea, the Best Western Carmel Town House Lodge is a perfect place to begin and end a day in the enchanting town. Breakfast offerings are plentiful too. The pricing is fair, especially considering the competition.
Bodde her 1 natt i desember 2023
Svar fra FOM den 22. des. 2023
Dear Geoffrey, We are very proud of our remodeled rooms, friendly staff , great location & we love to hear when our guests enjoyed it too. We always try to exceed expectations and cannot wait for your return so we can make your stay even better. Appreciate your business, positive feedback & Happy Holidays !!

8/10 – Bra

Mahwish

Reiste med familie og små barn
Likte: Personale og service
Bodde her 1 natt i desember 2023
Svar fra FOM den 17. des. 2023
Dear Mahwish, Appreciate your business & review.Happy holidays.

10/10 – Utmerket

Malvin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome location.
Bodde her 1 natt i desember 2023
Svar fra FOM den 16. des. 2023
Dear Malvin, We are happy to hear that you appreciated our great central location as it is very convenient and within walking to all the popular local shops and dining Carmel has to offer. Appreciate your business and for sharing your experience. We hope to see you again on your next visit to Carmel!

10/10 – Utmerket

Courtney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is the best combination of cleanliness, location, and price in Carmel! My room was updated and clean. The hotel is within walking distance of all of downtown Carmel. The staff is friendly, parking is free, and the stay includes breakfast. My trip: solo, weekday, December. 5/5 will stay here again.
Bodde her 2 netter i desember 2023
Svar fra FOM den 15. des. 2023
Dear Courtney, Appreciate your business & feedback , we look forward to welcoming you back soon. Happy Holidays & Seasons Greetings.

6/10 – Grei

Carrie

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold
When we first arrived check in was very fast. However the first room given to us had urine in the toilet, dry urine in the toilet and a good amount of black long hair on the bathroom floor. It was clearly not cleaned. We were given another room right away after showing the staff the issues. It just made us question how clean the next room was. Also the pillows should be upgraded. We couldn’t sleep both nights because they were terrible and lumpy. It’s in a good location. No microwave available even upon request.
Bodde her 2 netter i desember 2023
Svar fra FOM den 18. des. 2023
Dear Carrie, Thank you for taking the time in leaving us a review and feedback on our property. We apologize that the room did not exceed your expectations and was dirty, I will be sure to send this information to our housekeeping director. Nothing means more to us than providing a great guest experience, and I apologize that we let you down in this way. We'll do better for you next time.Appreciate your business & Happy Holidays !

10/10 – Utmerket

Thomas

Bodde her 1 natt i desember 2023
Svar fra FOM den 12. des. 2023
Dear Thomas, Appreciate your business & review. Happy Holidays !

10/10 – Utmerket

Parimal

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent Service. Infact, we got upgraded to a bigger room so our kids could have separate space w/ beds. Best budget option w/ lots of dinning choices, walkable to Ocean Ave for shopping, beach etc. We really enjoyed our stay. Thanks Best Western Team :)
Bodde her 1 natt i desember 2023
Svar fra FOM den 11. des. 2023
Dear Parimal , Appreciate your business & review, we look forward to your next visit, Happy Holidays !!

2/10 – Forferdelig

Stephen

I canceled the single room for two days and called and changed it fir one double one night and the hotel did not honor and charged me and if this is not fixed I’m no longer using Expefia
Bodde her 2 netter i november 2023
Svar fra FOM den 11. des. 2023
Dear Guest, We certainly empathize with you, however in this instance, the booking source must be contacted on your end and bring the stated discrepancy to their attention so they can research and resolve accordingly.

10/10 – Utmerket

Clay

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient, clean, affordable in downtown Carmel.
Bodde her 1 natt i november 2023
Svar fra FOM den 4. des. 2023
Dear Clay, Carmel is very pricey so it’s nice to have a hotel that is more reasonable than most with the convenience of walking everywhere.Appreciate your business & review

4/10 – Dårlig

Dennis

Reiste med familie og små barn
It’s a 2 stars hotel. They did not have a housekeeper everyday. The coffee and food selections were horrible. It was not. Relaxing experience staying at the property. Never again
Bodde her 3 netter i november 2023
Svar fra FOM den 28. nov. 2023
Dear Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay.