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Anmeldelser av SunSquare Cape Town City Bowl

3.5 out of 5
SunSquare Cape Town City Bowl
23 Buitengracht Street, Corner Buitengracht & Strand Street, Cape Town, Western Cape

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 96 av totalt 157 anmeldelser." "
Rangering på 8 − Bra. 45 av totalt 157 anmeldelser." "
Rangering på 6 − Grei. 10 av totalt 157 anmeldelser." "
Rangering på 4 − Dårlig. 6 av totalt 157 anmeldelser." "
Rangering på 2 − Forferdelig. 0 av totalt 157 anmeldelser." "

9,4/10

Renhold

8,6/10

Personale og service

8,8/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Daniel

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent service. Stayed here for 10 days. Overall a really nice place to stay
Bodde her 10 netter i desember 2023
Svar fra A den 10. jan. 2024
Dear Daniel, Thank you for taking your time to give us feedback. It is highly appreciated. I am glad that you enjoyed our stay with us. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

8/10 – Bra

Elife

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i desember 2023
Svar fra A den 9. jan. 2024
Dear Elife,Thank you for taking your time to rate our facilities. We really appreciate it.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

christos

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel nicely located close to local markets, restaurants, bars and supermarket. Area is a bit rough, with homeless people begging and following you for quite a while But not as had as I expected. Police and safety officers were present on most corners. If vigilant and avoiding certain streets. one can have nice walks to explore the city and shop local art, clothes and memorabilia. Rooms not huge but comfortable for family of four. Breakfast was excellent with wide range of option and available until 11 on Sunday. Hotel must have been renovated not long ago and looked modern. Staff nice and very helpful. Dining option in the hotel was nice and decently priced.
Bodde her 6 netter i april 2024
Svar fra A den 3. mai 2024
Dear christos,Thank you for taking your time to rate and comment about our facilities. I am delighted that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager

8/10 – Bra

Lionel

Reiste med familie
Likte: Personale og service
We did a same day booking and the staff were very helpful. The included buffet breakfast was really good. The rooms were spacious and the king size bed was appreciated. The shower temperature was hard to set and hot water took a while, but the water pressure was good. The hotel badly needs a refurb and is feeling and looking tired. Carpets have been replaced with hard floors, doors have multiple layers of paint and the fridge is old and the cabinet no longer has a door.
Bodde her 2 netter i april 2024
Svar fra Sbu den 29. apr. 2024
Dear Lionel, thank you for taking your time to rate and give us feedback. It is really appreciated. My apologies for the service shortcoming you experienced whilst staying with us. I have escalated your concerns to the relevant head of departments in order to have them addressed. Kind regards, Sibusiso Skosana Guest Services Manager

10/10 – Utmerket

Artur

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is located in the center with 6-7 mins drive by taxi to the Waterfront. Quite a concern was a "camping site" on the opposite side of the road. Taxi can park on both sides of he entrance corner. Restaurant is ok, not ideal but ok. And actually hotel is quite crowded.
Bodde her 6 netter i mars 2024
Svar fra A den 11. apr. 2024
Dear Artur,Thank you for taking your time to give us feedback. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Marion

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Dachterrasse
Bodde her 1 natt i april 2024
Svar fra A den 12. apr. 2024
Dear Marion,Thank you for your feedback.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

alain

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bon emplacement bon restaurant à des prix très correct.
Bodde her 4 netter i mars 2024
Svar fra A den 8. apr. 2024
Dear alain,Thank you for taking your time to rate our facilities. Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Agnieszka

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient, clean hotel with amazing views over Cape Town. A sundowner at the rooftop bar and a sunrise swim in the pool are an absolute must! Highly recommend.
Bodde her 1 natt i april 2024
Svar fra A den 4. apr. 2024
Dear Agnieszka,Thank you for taking your time to give us feedback. It is highly appreciated.Kind regards,AndrewDeputy General Manager

4/10 – Dårlig

Moreira

Bodde her 1 natt i mars 2024
Svar fra A den 4. apr. 2024
Dear Moreira,Thank you for taking your time to rate our facilities. My apologies for any service shortcoming you experienced whilst staying with us.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Paul

Bodde her 7 netter i mars 2024
Svar fra A den 4. apr. 2024
Dear Paul,Thank you for taking your time to rate our facilities.Kind regards.AndrewDeputy General Manager

8/10 – Bra

Suzana

Bodde her 4 netter i mars 2024
Svar fra A den 31. mars 2024
Dear Suzana,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

8/10 – Bra

Dieter

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Sauber und gut möblierte Unterkunft ! Leider ist das Personal nicht sehr motiviert, auf ein bestelltes Getränk wartet man eine Ewigkeit und das Bezahlen war ebenfalls sehr Zeitraubend! Das Essen im Restaurant musste sofort bezahlt werden und konnte nicht über die Hotelrechnung bezahlt werden.
Bodde her 1 natt i mars 2024
Svar fra A den 10. mars 2024
Dear Dieter,Thank you for taking your time to give us feedback. It is highly appreciated. My apologies for any service shortcomings you have experienced whilst staying with us.Kind regards,AndrewDeputy General Manager

4/10 – Dårlig

Antonio F

Bodde her 7 netter i februar 2024
Svar fra A den 22. feb. 2024
Dear Antonio,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Kimberly

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved everything about this property! The room was very modern and comfortable. The food & view at the rooftop and was amazing. The hospitality was 5 stars! I came from the US, stayed for 10 days and will be back!
Bodde her 10 netter i februar 2024
Svar fra A den 21. feb. 2024
Dear Kimberly,Thank you for taking your time to give us feedback. It is really appreciated. I am delighted that you enjoyed your stay with us. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

4/10 – Dårlig

LEMOOSY FREDERIC MOVING F

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 7 netter i februar 2024
Svar fra A den 20. feb. 2024
Dear LEMOOSY FREDERIC MOVING,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

4/10 – Dårlig

joschi

Likte: Renhold og romkomfort
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
the hotel as 4star was good as to fittings, room and quality. Service starting with Reception absolutely horrible. Was asked in military ordering tone: Id number, Id, passport, bankcard - and then hard to believe Bankbalance !!!.Of course I did NOT no friendliness and a tone that I would not speak to my own employes (1900). I reported this to some Gentleman who said was 'Duty manager' who did little or nothing about it. Although my booking was fully paid 10 days before arrival I was 'ordered' to pay ZAR 250 parking for the 4 days. Have been customer of Sun International since the days of no! Maharani Hotel in Durban yet. Certainly NO 4star hotel Service This treadment makes visitation in your hotels very questionable, if this is the new tone and service.
Bodde her 4 netter i januar 2024
Svar fra Sbu den 18. feb. 2024
Dear Doctor Zanner,Thank you for taking your time to give us feedback. It is really appreciated. My apologies for the service shortcoming you experienced whilst staying with us. I have taken note of your concerns in order to address them as it is not our standard to treat and speak to guest like this.We really appreciate your feedback and my sincere apologies.Kind RegardsSibusiso SkosanaGuest Service Manager

10/10 – Utmerket

Jamal

Bodde her 5 netter i januar 2024
Svar fra A den 11. feb. 2024
Dear Jamal,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

6/10 – Grei

Ali

Reiste med familie
Ok hotell mitt i stan!
Ett standard hotell med små rum. Ligger mitt i stan nära till många restauranger. Frukosten inte mer än ok, få val och inte jätte fräscht. Bokar baserat på alla fina recensioner men tycker absolut inte hotellet lever upp till dessa. Det är ett ok hotell till ok pris, men inget mer.
Bodde her 2 netter i januar 2024
Svar fra Phelo Nyovu den 7. feb. 2024
Dear Ali,Thank you for taking your time to rate and comment about our facilities. My apologies for the service shortcomings you experienced whilst staying with us.Kind regardsPhelo Nyovu Duty Manager

10/10 – Utmerket

Verifisert reisende

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra A den 2. feb. 2024
Dear Guest,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regardsAndrewDeputy General Manager

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Highly recommend
Great room, and breakfast! Would stay here again.
Bodde her 1 natt i januar 2024
Svar fra A den 1. feb. 2024
Dear Guest,Thank you for your feedback. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Graciela

Bodde her 2 netter i januar 2024
Svar fra A den 1. feb. 2024
Dear Graciela,Thank you for your time for taking your to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Steven J. og Gwynn Oak

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location is great. Bo Kaap and Long Street are just minutes away. Security in hotel was great. The rooftop bar and restaurant was also fantastic.
Bodde her 3 netter i januar 2024
Svar fra Phelo Nyovu den 30. jan. 2024
Dear Steven, Thank you for taking your time to give us feedback. It is highly appreciated. I am glad that you enjoyed our stay with us. Looking forward to welcoming you back in the near future.Kind regards,Phelo NyovuHotel Duty Manager

6/10 – Grei

Fabio

Reiste med familie
Likte: Romkomfort
Razoável.
Demora para o check in devido à longa fila e poucos funcionários para atender a demanda. Funcionária responsável pela limpeza do quarto anti-pática. Boa localização.
Bodde her 2 netter i januar 2024
Svar fra A den 29. jan. 2024
Dear Razoável.,Thank you for taking your time to give us feedback. My apologies for the service shortcoming you experienced whilst staying with us. I have taken your comments and escalated them to the relevant departments.Kind regards,AndrewDeputy General Manager

8/10 – Bra

Yannick

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Good location but not the best staff
Hotel is well located, room not big but convenient. Easy to park, good wifi and rich breakfast. Staff unfortunately was not maily the smart and nice one. Really pity because it spoil the image of this hotel, asking everybday for shower gel and so on is annoying thing
Bodde her 7 netter i januar 2024
Svar fra A den 29. jan. 2024
Dear Yannick,Thank you for taking your time to rate and comment about our facilities. My apologies for the service shortcomings you experienced whilst staying with us.Kind regards,AndrewDeputy General Manager

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024
Svar fra A den 28. jan. 2024
Dear guest,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Angela

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel in a great location
Great hotel in a great location. The hotel is quite modern after recently being refurbished. The room was very spacious, the bed comfy and lovely shower. The hotel is a 20-minute walk to the V&A so easy to walk to. I was on the 8th floor which was nice and quiet. All the staff were very polite and helpful. Some negatives, breakfast can be quite busy and so sometimes you had to wait a while for coffee, which is taken to order. In the rooftop bar, the pool is very small, there are only a couple of sunbeds to use so unfortunately we were not able to use the pool. Service from the bar was very slow when asking for the bill and paying. I would recommend this hotel and would stay there again
Bodde her 7 netter i desember 2023
Svar fra A den 11. jan. 2024
Dear Angela,Thank you for taking your time to five us feedback. It is highly appreciated. My apologies for the service shortcomings you experienced whilst staying with us.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

TOMMASO

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ottimo rapporto prezzo qualità
Bodde her 1 natt i desember 2023
Svar fra A den 10. jan. 2024
Dear TOMMASO,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

severino

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
hoteles exelente
Bodde her 12 netter i desember 2023
Svar fra A den 10. jan. 2024
Dear severino,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

8/10 – Bra

Renee

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Modern property, convenient location, clean, just biggest let down is the majority of the staff. Shingy and Sophy and one other gentlemen at breakfast were great friendly and helpful. However the rest of the staff were not very pleasant. When we were leaving we asked for help booking a taxi - I gave specific instructions which were disregarded so the wrong taxi was ordered we then had to wait for another one which took longer and cost us more and delayed us getting to the airport. In addition everyone refused to help us with our bags so i held on to my kids while the driver and my husband had to sort the bags. Such a nice hotel but the staff really dampen the experience except for a few.
Bodde her 9 netter i desember 2023
Svar fra A den 9. jan. 2024
Dear Renee,Thank you for the feedback. We really appreciate it. I have taken note of your comments regarding the staff and have escalated to the relevant head of the department. My apologies for the inconvenience that was caused.Kind regards,AndrewDeputy General Manager

8/10 – Bra

Anja

Bodde her 2 netter i januar 2024
Svar fra A den 24. jan. 2024
Dear Anja,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Suleimaan

Bodde her 9 netter i desember 2023
Svar fra A den 31. des. 2023
Dear Suleimaan,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

ELUISA

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Atendimento Nota Mil!!!!
O atendimento tanto da recepção como no café da manhã e no estacionamento foram impecáveis! Funcionários todos gentis e bem humorados, cordiais e amistosos. Quarto espaçoso e confortável e banheiro muito bem planejado ( tamanho e nos detalhes). Vista linda da Table Mountain! Apenas registramos a falta de reposição de produtos do banheiro como papel higiênico, lenços de papel e tapete para saída do banho. No mais, tudo foi excelente! Ganhamos de presente o valor do estacionamento ! Gratidão!
Bodde her 3 netter i desember 2023
Svar fra A den 28. des. 2023
Dear ELUISA,Thank you for taking your time o rate and comment about our facilities. It is highly appreciated. I am glad that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Deidre

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023
Svar fra A den 18. des. 2023
Dear Deidre,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

8/10 – Bra

XAVIER

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra A den 16. des. 2023
Dear XAVIER,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

8/10 – Bra

FAUSTINA FABRICIA FORTES

Bodde her 3 netter i desember 2023
Svar fra A den 17. des. 2023
Dear FAUSTINA FABRICIA FORTES,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

6/10 – Grei

Mark Ian

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nice but some issues
Overall our stay was fine. However given we were staying for one night we were disturbed by staff ringing or knocking on 5 times overall. Worst was at 7.50am stating we would be checking out that day and still needed to pay. Yes, I have stayed in hotels before I don’t really appreciate being woken up because your staff didn’t take payment on arrival. Then we had a follow up. Then housekeeping knocking on despite a do not disturb sign on and again later. Felt basically pushed out of the hotel on the day we were due to be travelling home later that evening. Just felt like a bit of a shame that could have been avoided.
Bodde her 1 natt i desember 2023
Svar fra A den 12. des. 2023
Dear Mark,Thank you for taking your time to give us feedback. It is really appreciated. I have taken note of all your comments regarding your stay and have escalated to the relevant head of departments. My apologies for the inconvenience that was caused to you during your stay with us.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Gessica

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel was an absolute surprise! Staff extremely accommodating, amazing roof top bar and great energy and vibes! Hidden gem recently remodeled super clean and chic! Convenient to lots of shopping. And the view of table mountain from roof top bathroom is to die for!!! Spectacular! Wow wish we had more time there! Really is a 5 star hotel now.
Svar fra A den 28. nov. 2023
Dear Gessica,Thank you for your valued feedback. We really appreciate it. I am delighted that you enjoyed your stay with us.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

William

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff members were absolutely wonderful. So friendly and helpful.
Bodde her 4 netter i november 2023
Svar fra Sbu den 25. nov. 2023
Good Day WilliamThank you for taking your time to rate and comment about our team members, we really appreciate the feedback. Kind regards, Sibusiso Skosana Guest Services Manager

10/10 – Utmerket

MARIA

Bodde her 3 netter i november 2023
Svar fra A den 20. nov. 2023
Dear Maria,Thank you for taking your time to rate our facilities. We really appreciate it.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

kulinji

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra A den 6. nov. 2023
Dear kulinji,Thank you for taking your time to rate our facilities. It is really appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Lana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A very nice property with a fabulous brunch included! I do think it was ridiculous that they would not deliver laundry to my son'-in-law's room until he came downstairs to pay for it. His luggage didn't make it to Cape Town so he had sent his traveling clothes to be laundereded. So.....having taken a shower, he came down to pay wrapped in a in a towel. Actually I think some of the women probably appreciated that! Re-think that policy please.
Bodde her 2 netter i juni 2023
Svar fra A den 24. okt. 2023
Dear Lana,Thank you for your feedback. It is really appreciated. I do take note regarding your son-in-law and I agree that we should have made an exception based on his circumstances. My apologies for the inconvenience.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Emma

Bodde her 3 netter i oktober 2023
Svar fra A den 14. okt. 2023
Dear Emma,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Masa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Good location, clean and very good service! Great with a indoor pool on the rooftop, and very nice view from the rooftop bar.
Bodde her 3 netter i september 2023
Svar fra A den 2. okt. 2023
Dear Masa,Thank you for taking your time to give us feedback. It is really appreciated. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Martin

Bodde her 1 natt i september 2023
Svar fra A den 30. sep. 2023
Dear Martin,Thank you for taking your time to rate our facilities. It is highly appreciated.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Engela G

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i september 2023
Svar fra A den 25. sep. 2023
Dear Engela,Thank you for rating our facilities.Kind regards,AndrewDeputy General Manager

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023
Svar fra A den 25. sep. 2023
Dear Guest,Thank you for taking your time to rate our facilities.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Isabel

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were very clean and the hotel hospitality was impeccable.
Bodde her 10 netter i august 2023
Svar fra A den 8. sep. 2023
Dear Isabel,Thank you for taking your time to rate and comment about our facilities. It is really appreciated. I am delighted that you enjoyed your stay with us. Looking forward to welcoming you back in the near future.Kind regards,AndrewDeputy General Manager

10/10 – Utmerket

Laura

Bodde her 2 netter i august 2023
Svar fra Sibusiso Skosana den 13. sep. 2023
Dear Laura, thank you for taking your time to rate our facilities. We really appreciate the feedback. Kind regards, Sibusiso Skosana Guest Services Manager

8/10 – Bra

Ali

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice effieict check in and check out. Polite staff
Bodde her 1 natt i august 2023
Svar fra A den 9. aug. 2023
Dear Ali,Thank you for your valued feedback. We really appreciate it.Kind regards,AndrewDeputy General Manager

8/10 – Bra

David

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to amenities
Bodde her 7 netter i august 2023
Svar fra A den 9. aug. 2023
Dear David,Thank you for your valued feedback. It is really appreciated.Kind regards,AndrewDeputy General Manager